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Beoordelingen van Travelodge by Wyndham Ruidoso

2 out of 5
Travelodge by Wyndham Ruidoso
159 West Highway 70, 159 W & Hwy 70, Ruidoso, NM

Beoordelingen

6,2
Gastenscore: 10 - Uitstekend. 187 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 248 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 216 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 164 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 189 van 1004 beoordelingen" "

6,4/10

Netheid

7,0/10

Personeel en service

5,4/10

Voorzieningen

5,6/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Judy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The owners/managers were and always are very courteous and helpful I would recommend this hotel to anyone that I know
1 nacht verbleven in mei 2024
Reactie van SS op 20 mei 2024
Dear Judy, We are very thankful for your feedback. As always we strive to provide best services to our guests. It gives us great pleasure to know that we were successful in doing so. Thanks.

10/10 – Uitstekend

Dominique

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van SS op 21 mei 2024
Dear Dominique, than you for your review. We are glad that your stay at our property was comfortable. We feel encouraged by guests like yourself and are determined to keep giving our best services. We hope that you will visit us again soon. Thanks.

2/10 – Ontzettend slecht

James

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clogged up toilet. Toilet not bolted to floor. Bad taste in water. Shower rod falling out of wall. Exterior walkways damaged. Concrete chipping up.
1 nacht verbleven in mei 2024
Reactie van SS op 20 mei 2024
Dear James, it is disappointing that your stay was not comfortable given the 1 star rating. If you had brought up the issues at the time of your stay and given us the opportunity to address them we would have appreciated it. Your feedback is important to us and we make every effort to keep our guests satisfied. Thanks

10/10 – Uitstekend

dora, carlsbad

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to restaurants, shopping. Clean, and comfortable. Heater works good. Staff is very polite and helpful.
1 nacht verbleven in april 2024
Reactie van Anil op 7 mei 2024
Thank you very much for review

8/10 – Goed

benjamin

Reisde met partner
Positief: Personeel en service, voorzieningen
Not as clean as i would have prefferred. Older hotel, needs remodeling. Host was very gracious and nice.
1 nacht verbleven in april 2024
Reactie van Anil op 7 mei 2024
Thank you very much for review

6/10 – Redelijk

Aaron

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The garbage trucks making noise outside at 3:30 a.m. is something that could maybe be rescheduled. Also the heater thermostat didn’t seem to work. Woke up cold and then after turning the heater on low, later woke up sweating.
1 nacht verbleven in april 2024
Reactie van SS op 20 mei 2024
Thanks for your review. We will make every effort to fix the issues you have raised. Thanks.

4/10 – Matig

Hugo

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I didn't feel safe because the door lock was broken. Very poor breakfast.
1 nacht verbleven in april 2024
Reactie van SS op 11 apr 2024
Dear Hugo, it is disappointing that your stay was not satisfactory, given the 2 star rating. We take our customer concerns seriously and try to resolve the issues immediately. It is unfortunate that you did not let us know that you were having trouble operating our locks. Also our breakfast is complimentary and free. We thank you for your business.

10/10 – Uitstekend

jose, tooele

Positief: Personeel en service
Constructora invade el terreno para caminar
1 nacht verbleven in april 2024
Reactie van SS op 8 apr 2024
Thanks for your review. We are happy that your stay was comfortable at our property. We are encouraged and feel motivated to do better to keep our guests satisfied. It is our goal to have happy customers. We appreciate your business and look forward to welcoming you back soon.

10/10 – Uitstekend

Adriana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van SS op 7 apr 2024
Dear Guest, we are happy that your stay at our property was comfortable. We appreciate your business and look forward to welcoming you back soon.

8/10 – Goed

Héctor

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Needs new paint
2 nachten verbleven in maart 2024
Reactie van SS op 3 apr 2024
Thank you for your review. We appreciate your business and will try to rectify the issue you have raised. We look forward to welcoming you back soon.

4/10 – Matig

Linda

Zakenreiziger, Reisde met huisdieren
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
No stopper in sink, no shower curtain, floors were dirty when I walked in
3 nachten verbleven in maart 2024
Reactie van SS op 27 mrt 2024
Thank you for your review. It is disappointing that your stay was not comfortable. We work very hard to keep our guests satisfied and request them to let us know if there any problems right away. You stayed for two days and did not bring up any of these issues. We hope you will give us another opportunity to make your stay better. And also please let the front desk know that you are bringing your pet next time. Thanks.

6/10 – Redelijk

Esperanza

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van SS op 19 mrt 2024
We thank you for your review. We hope you will visit us again and give us an opportunity to make your stay more comfortable. We appreciate your business.

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van SS op 15 mrt 2024
Thanks for taking the time to give us a 5 star rating. we are glad that your stay was comfortable and look forward to your visit soon.

8/10 – Goed

Cindy, Lubbock

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van SS op 1 mrt 2024
Thank you for your review. We appreciate your business and hope you will visit again and give us an opportunity to provide you with better services.

10/10 – Uitstekend

Luis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van SS op 22 feb 2024
Thanks for taking the time to give us your review. We appreciate your business and look forward to providing you with great service again.

10/10 – Uitstekend

Colleen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Price and location!
1 nacht verbleven in februari 2024
Reactie van SS op 6 feb 2024
Thanks for your great review. We are encouraged and happy to hear that your stay was comfortable. We do our best to provide our guests with the best experience we can. We look forward to your visit.

6/10 – Redelijk

Mario, El paso

2 nachten verbleven in januari 2024
Reactie van SS op 17 jan 2024
Thank you for taking the time to write a review about your stay at our hotel. It is our goal to provide best service to our guests. We always ask our customers for a feed back before they leave so that we can make improvements. Please let us know how we can improve to receive a 5 star review on your next visit. We appreciate your business. Thanks!

6/10 – Redelijk

Yohana

1 nacht verbleven in januari 2024
Reactie van SS op 17 jan 2024
Thank you for taking the time to write a review. On your next visit we would appreciate if you could let us know how we can improve our services to get a 5 star rating from you. We appreciate your business.

10/10 – Uitstekend

jeffrey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
stay was good
1 nacht verbleven in januari 2024
Reactie van SS op 11 jan 2024
Thank you for your review. We are glad that you had a good stay at our hotel. We along with our staff work very hard to keep our guests stay as comfortable as possible. We appreciate your business and look forward to your visit again.

10/10 – Uitstekend

Myriam

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Genial
Las personas del lobby muy amables
3 nachten verbleven in december 2023
Reactie van SS op 11 jan 2024
Gracias por tu reseña. Apreciamos su negocio y esperamos su visita nuevamente.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service
New Years get away
1 nacht verbleven in december 2023
Reactie van SS op 11 jan 2024
Thank you for your review. We appreciate your business and look forward to your visit again.

10/10 – Uitstekend

Teresa

Reisde met familie
Positief: Voorzieningen
The staff was super nice friendly and we loved the breakfast will stay agin thank you
1 nacht verbleven in december 2023
Reactie van SS op 6 feb 2024
Thank you very much for your review. We appreciate your business and are thrilled to know that your stay was comfortable. We look forward to your visit again and will continue to provide you with our best services.

10/10 – Uitstekend

Alejandro

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van SS op 31 dec 2023
Thanks for your review. We greatly appreciate your business and look forward to your visit soon.

8/10 – Goed

Hiram

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Señalización
Una estancia bien solo que la gente debería respetar el área de no fumadores y menos consumir cigarro de mariguana afuera de la puerta del cuarto por qué se mete todo el olor y uno tiene niños pequeños
3 nachten verbleven in december 2023
Reactie van SS op 30 dec 2023
Gracias por tu resena. Apreciamos su negocio y esperamos su visita nuevamente.

8/10 – Goed

mansi

Reisde met familie
Negatief: Voorzieningen
1 nacht verbleven in december 2023
Reactie van SS op 28 dec 2023
Thanks for your review. We appreciate your business.

4/10 – Matig

Ricardo

2 nachten verbleven in december 2023
Reactie van SS op 17 jan 2024
Dear guest we are disappointed to see that you are not satisfied with your stay at our hotel. We would have appreciated if you could have given us the reason for a 2 star review. We take feedback from our guests seriously and make every effort to improve in the areas needing improvements. Hope you will at least make an effort to let us know the areas needing improvements on your next visit. We appreciate your business. Thanks!

10/10 – Uitstekend

SHIVA SHANKER CHARY

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hotel was very clean, well maintained with Good staff and great Breakfast.
1 nacht verbleven in december 2023
Reactie van SS op 6 feb 2024
Thank you for your great review. We appreciate that you found our service excellent and accomodating to your needs. Thanks for recognizing our efforts. We look forward to providing you with an even better experience on your next visit.

6/10 – Redelijk

Barb

Negatief: Staat van de accommodatie en faciliteiten
I would not stay here again.
1 nacht verbleven in december 2023
Reactie van SS op 25 dec 2023
Thanks for your review. We appreciate your business. It is our goal to keep our customers happy. We work very hard to address all the issues and concerns brought to our notice in a timely manner. We regret any inconvenience caused you.

10/10 – Uitstekend

Oscar

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice front desk staff.
1 nacht verbleven in december 2023
Reactie van SS op 25 dec 2023
Thank you Oscar for your review. We appreciate your business and look forward to your visit again.

6/10 – Redelijk

Gwenda

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Easy booking, fair price, bedding and linens clean but floor was gritty, items in room needed dusty, poor quality in repairs made and ice machine not working. Fair breakfast options
1 nacht verbleven in november 2023
Reactie van SS op 27 nov 2023
Thank you for your review. Sorry for the inconvenience. We are trying to get the ice machine repaired.

10/10 – Uitstekend

Edmund

2 nachten verbleven in november 2023
Reactie van SS op 25 dec 2023
Thank you for your review. We hope you will visit us again.

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van SS op 27 nov 2023
Thanks. We appreciate your business.

2/10 – Ontzettend slecht

Frank

3 nachten verbleven in oktober 2023
Reactie van SS op 27 nov 2023
Thanks.

10/10 – Uitstekend

Raymundo

1 nacht verbleven in oktober 2023
Reactie van SS op 27 nov 2023
Thanks, we appreciate your business.

6/10 – Redelijk

Christina

1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 16 okt 2023
Dear Christina,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 – Uitstekend

Arturo

Reisde met familie
Positief: Personeel en service
The staff was good and accommodating. The rooms are clean but the property was run down - slow drains, patched up doors, etc. If not too finicky, a good inexpensive place to sleep.
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 15 okt 2023
Dear Arturo,Thank you for sharing your feedback with us. We're pleased to hear that the staff was accommodating, and the rooms were clean during your stay. We appreciate your comments about the property's condition and will take your feedback into consideration for improvements. We aim to provide a comfortable and budget-friendly place to sleep, and your input helps us in achieving that goal. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

6/10 – Redelijk

Jaqueline, Juárez

Positief: Personeel en service
Negatief: Netheid
3 nachten verbleven in oktober 2023
Reactie van Hotel Manager op 11 okt 2023
Dear Jaqueline,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

6/10 – Redelijk

Iris

Reisde met partner, Reisde met familie en kleine kinderen
Negatief: Netheid
Our overall stay was a good experience the cleanliness on the other hand was not that great. The floors needed some major cleaning.
Reactie van Hotel Manager op 9 okt 2023
Dear Iris,We're pleased to hear that your overall stay was a good experience, but we apologize for the cleanliness issues you encountered with the floors. Your feedback is important, and we will address this matter with our housekeeping team to ensure improvements in this area. Thank you for bringing it to our attention, and we hope to provide you with a more satisfactory experience on your next visit.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Erica

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dirty,smelly,noisy
Reactie van Hotel Manager op 7 okt 2023
Dear Erica,We're sorry to hear that your recent stay did not meet your expectations. Cleanliness, a quiet environment, and overall guest comfort are important to us, and we apologize for any inconveniences you experienced. Your feedback is valuable, and we will use it to address the issues you mentioned and improve the quality of our accommodations. If you decide to stay with us again in the future, please let us know if there's anything we can do to make your stay more pleasant. We appreciate your feedback and hope to have another opportunity to provide you with a better experience.Sincerely, Hotel Manager

4/10 – Matig

alicia

2 nachten verbleven in september 2023
Reactie van Hotel Manager op 27 sep 2023
Dear Alicia,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager

4/10 – Matig

Paul

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The photos on the website do not match the actual property or rooms. My a/c was falling off the wall. There was a big piece of the plastic broken off. Shower curtain rod was about to fall off the wall. Door between rooms looks like someone started to paint it and didn't finish or was just see the color of paint. Cable cords running over the floor tripping hazard. Smoke detector looks like it is 50 years old. Not sure it even works. Concrete sidewalks are crumbling. Wires hanging outside from building to building over breezeway. Looks terrible. Water valve going to toilet is corroded. I would never stay at this olace again nor would I suggest it to anyone. This place is a dump. Trash all over the place. The hot tub didn't work. Wyndham should shut this place down. It is giving Wyndham a bad reputation
1 nacht verbleven in september 2023
Reactie van Hotel Manager op 10 sep 2023
Dear Paul, We are extremely sorry to read about the poor experience you had. Please accept our sincere apologies. This is indeed very unfortunate. Rest assured; I fully understand your disappointment due to the issues you have mentioned. We would like to inform you that this is not a regular feature of our hospitality, and we will properly check your comments with the team and implement appropriate solutions to please our guests. I hope you will consider us again in the future, as we would love the chance to change your impression of our property. Sincerely, Hotel Manager

4/10 – Matig

jaime

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Shower drain didn’t work
I spoke with the owner twice about the shower not draining. This is how well the shower drained AFTER they sent someone to fix it. The staff is super nice, but definitely not clean nor well maintained. Will not be returning again.
2 nachten verbleven in september 2023
Reactie van Hotel Manager op 6 sep 2023
Dear Jaime,Thank you for bringing your concerns to our attention. I am sorry for the issues you encountered during your stay. Our maintenance department has been notified of the problems and has been instructed to take the necessary steps to address them. We are committed to enhancing our services and amenities, and we hope to have the opportunity to welcome you back soon.Sincerely,Hotel Manager

8/10 – Goed

Rebecca

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
This Travelodge needs updating something terrible bathroom sink plugged people whatever coming back up it . There’s a real toe buster in room 139 as well. I just felt like I couldn’t touch anything in the bathroom. They waste money on one ply toilet paper so you have to use a bunch cause one ply sucks and you know it. Between KBOBS and Travelodge the property and trash is ugly…. The man up front at the desk was great when I checked in ☮️
3 nachten verbleven in augustus 2023
Reactie van Hotel Manager op 6 sep 2023
Dear Rebecca,Thank you for your feedback. We are sorry that your stay was not as per your expectations. We have taken note of your suggestion regarding upgrading the overall hotel and have forwarded it to management. Hope you will visit again soon.Sincerely,Hotel Manager

10/10 – Uitstekend

Mark

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ruidoso Gem
Great place for the area if your budget conscience. Breakfast could use some extra items.
1 nacht verbleven in augustus 2023
Reactie van Hotel Manager op 3 sep 2023
Dear Mark,Thank you for your positive feedback about our hotel being a great budget-conscious option in the area. We appreciate your suggestion about breakfast items, and we will consider ways to enhance our offerings. We're delighted to be considered a "Ruidoso Gem" and look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Lenord

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly. Rooms are very comfortable and clean. Catch in was very easy.
1 nacht verbleven in augustus 2023
Reactie van Hotel Manager op 2 sep 2023
Dear Lenord,It's wonderful to hear that you had a pleasant experience during your stay. Friendly staff, comfortable and clean rooms, and an easy check-in process are all important factors in ensuring a great hotel stay. We hope to welcome you back in the future for another enjoyable visit!Sincerely, Hotel Manager

8/10 – Goed

Frank

3 nachten verbleven in augustus 2023
Reactie van Hotel Manager op 18 sep 2023
Dear Frank,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 – Uitstekend

Bretta

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Hotel Manager op 26 aug 2023
Dear Guest,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

4/10 – Matig

Jose

Negatief: Staat van de accommodatie en faciliteiten
Bad
Staff was ok. Room was in bad shape. Needed to be painted. Could see patches in the wall. Plastic floor board was laying on the floor next to the night stand. Plastic floor board was coming off the wall in the closet. Shower had mildew.
2 nachten verbleven in augustus 2023
Reactie van Hotel Manager op 22 aug 2023
Dear Jose,We apologize for the condition of your room during your stay. Your feedback about the room's appearance, maintenance issues, and cleanliness is concerning, and it's not reflective of the standard we aim to maintain. We take your comments seriously and will work to address these issues promptly. We hope you'll consider staying with us again in the future, and we'll make sure to provide you with a more satisfactory experience.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Martin, El Paso

1 nacht verbleven in augustus 2023
Reactie van Hotel Manager op 10 sep 2023
Dear Martin,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

8/10 – Goed

Ann

Positief: Netheid, personeel en service
3 nachten verbleven in augustus 2023
Reactie van Hotel Manager op 18 aug 2023
Dear Ann,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager