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Beoordelingen van Sapa Lake View Hotel

3 out of 5
Sapa Lake View Hotel
12 Ngu Chi Son St., Sa Pa, Lao Cai

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 8 van 26 beoordelingen" "
Gastenscore: 8 - Goed. 9 van 26 beoordelingen" "
Gastenscore: 6 - Redelijk. 3 van 26 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 26 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 26 beoordelingen" "

7,8/10

Netheid

7,8/10

Personeel en service

7,0/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

10/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Kwangjong

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Seonghwan, jinjusi

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
아주 훌륭한 호텔이며 관리자 친절 또한 매우좋음.
2 nachten verbleven in september 2022

4/10 – Matig

Soo Khee

1 nacht verbleven in augustus 2022

4/10 – Matig

Maxime, Québec

Negatief: Voorzieningen
Aucun chauffage en plein hivers, à part ume lampe. La lampe fait tellement de lumières que c'est impossible de dormir en l'utilisant. La plupart des employés n'omt aucune notion d'anglais. Un lavage m'a coûté 35$US pour 7 kilos! N'allez pas là. Chercher un peu, vous trouverez mieux!
3 nachten verbleven in december 2019

10/10 – Uitstekend

Christoph

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
günstige Unterkunft in guter kage
günstige Lage mit Blick auf See; gutes Preis-Leistungsverhältnis
1 nacht verbleven in oktober 2019
Reactie van reservation op 19 nov 2019
thank you so much for choosing our service we hope you enjoy staying our hotel Have a good time Sapa lake view hotel team

10/10 – Uitstekend

SATOSHI

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
location in front of lake breakfast dericious
located on they lake front, The New Day Hotel staffs can not speak english, receptuion lady is very helpful and very well lake view の部屋は眺めはいいですが、若干、車の騒音がある感じみたいです、道路側でないほうに泊まりました、ハノイノイバイ空港へリムジン８人乗りを一人２千円若で手配いただき、朝８時にホテルpick up　空港１２時３０分につき、飛行機に無事のれてとても助かりました、早くつきましたが、部屋に案内いただきました。周りもたくさんのレストランあります、sure come back again
1 nacht verbleven in mei 2019

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Juste la vue, le reste ne vaut rien
Literie confortable Pas de climatisation Il faisait froid donc besoin de chauffage mais juste une lampe à chauffer de fourni si ne permet pas de chauffer la pièce Fenêtre qui ne ferme pas et laisse donc passer en permanence un flux d'air, signalé à l'accueil mais ils ne savaient pas quoi faire. Petit déjeuner très light Un seul choix possible sur une carte (genre une unique crèpe avec des fruits) La vue est agréable mais implique le bruit de la circulation, ceci dit, cela ne nous a pas trop gêné
1 nacht verbleven in december 2018
Reactie van Ly - reception op 26 dec 2018
Dear guest, Thank you for choosing our service and your review we will try our best to improve our sevices. now we think with those price is cheap for guests Best regards Sapa lake view hotel team

8/10 – Goed

Alice

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
호수 앞에 위치한 호텔입니다. 걸어서 다니기 좋은 위치였어요. 사파는 추운 곳이라 실내에 작은 온열기가 있었고 이걸 틀어놓은 덕에 춥지 않게 지냈습니다. 시설이 썩 좋다고 할수는 없지만 그렇다고 나쁘지도 않았어요. 가격 대비 깔끔하고 편안한 호텔이었습니다. 직원분들이 늘 웃는 얼굴로 정감있게 대해주셔서 지내는 동안 마음이 편했습니다. 직원분들 덕분인지 왠지 정이 가는 숙소였어요. 조식은 부페식이 아니고 오믈렛과 빵, 누들, 크레페와 과일 중 하나를 선택해서 먹는거예요. 커피는 제공되고요. 식사도 화려하진 않았지만 가정식으로 정감이 느껴집니다.
1 nacht verbleven in november 2018
Reactie van Ms Ly- Reception op 11 dec 2018
Thank you so much for choosing our service, we hope we will welcome you back one day with all best services. Thank you for your review about our hotel . We will try our best See you again Best Regards Sapa lake view team

8/10 – Goed

Jaruek

Positief: Personeel en service
2 nachten verbleven in november 2018
Reactie van Ms Ly op 14 nov 2018
Thank you very much We hope we will see you again next time Take care Sapa lake view hotel team

10/10 – Uitstekend

Sam, Colorado springs, colorado

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Very friendly staff, good food with quick service at a very reasonable price, laundry on site, staff are knowledgable and eager to answer any questions. This is where i would stay if i came to Sapa again.
3 nachten verbleven in september 2018
Reactie van Ms Ly op 26 sep 2018
Thank you so much for choosing our services. We hope we will welcome you back one day. Good luck to you Take care Ms Ly- reception

8/10 – Goed

wiwat

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
SAPA Lake view hotel.
Good location,Good service,Easy to travel to any place in SAPA town,such as shopping,restuarant,attraction places.
Reactie van Ly- reception op 4 apr 2018
Thank you very much for choosing our services We hope we will see you again next time Take care, Sapa lake view hotel team

8/10 – Goed

Kentarou, タイ国パタヤ

Positief: Personeel en service
最高のロケーション
Sapaのホテル群の中では、最善のロケーションの一つだと思います。前面道路が広い（Sapaのホテルは前面道路が狭いとか、坂の途中にあるとか車の侵入が困難なホテルが多い）し、公園、市場、レストラン等へのアクセスが良いです。
Reactie van Ly_ reception op 18 apr 2017
Thank you very much for choosing our service, We hope we will welcome you back Sapa one day Take care

8/10 – Goed

Dominique

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel très bien placé au bords du lac.
Il fait assez froid en décembre, ce n'est pas la meilleur période pour voir les culture en terrasses.
Reactie van General Manager op 26 dec 2016
THANK YOU VERY MUCH FOR YOUR REVIEW, WE HOPE WE WILL WELCOME YOU AGAIN ONE DAY BEST REGARDS SAPA LAKE VIEW HOTEL

4/10 – Matig

Voyageurs, Nice

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Sapa Lake View Hotel
Personnel accueillant, serviable et attentif aux besoins des voyageurs. Malheureusement, la propreté de la chambre laissait gravement à désirer et est entièrement à revoir... Très déçus à ce propos. Literie froissée et recouverte de tâches et de poils/cheveux (comme si les draps avaient à peine été secoués entre deux occupants) et il en était de même pour les linges de douche mis à disposition. À notre arrivée, il y a avait aussi des cheveux dans l'évier de la salle de bain et de la poussière sur pratiquement tous les meubles de la chambre. Les rideaux étaient également tâchés et les fenêtres sales. À défaut d'avoir pu profiter d'une chambre propre et accueillante, la vue sur le lac était agréable.
Reactie van Lý op 14 dec 2016
Thank you very much for staying our hotel, We hope we will welcome you again one day at our hotel with better better services Best regards Sapa lake view hotel

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Établissement surévalué
Chambre de bain malpropre. Réservoir à eau dans la chambre de bain a une fuite. Le papier de toilette est très humide. Les 2 grandes et uniques serviettes sont humides. Le chauffage est un ventilateur chauffant portatif. Le robinet du lavabo coule, ne ferme pas étanche. La restauration est déficiente.
Reactie van Lý op 14 nov 2016
Thank you very much for staying with us, thanks for review. We are very sorry for some small mistakes happened with you when you stayed . All mistakes we can repair very quick if you ask us soon. Not all rooms as like, unlucky we are not promptly fix when you checked in that room. We hope we will welcome you again with best service Thanks Best wishes for you Sapa lake view hotel team

6/10 – Redelijk

joo kwang

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Our first impression upon arrival was that the reception was not too friendly, Our local friend was trying to help us communicate was rudely told not to touch our passport. This should not have happen as the people in hotel couldn't speak English and we couldn't speak Vietnamese. But to be fair to Hotel, the room was Ok, Nice view of lake. Other problem was that there is always this wedding reception going on with Karaoke & loud music going on until near midnight which (also near the road-Loud traffic noise) interrupted our sleep.
Reactie van General Manager op 9 nov 2016
Thay mặt toàn thể khách sạn Sapa Lake View, gửi lời cám ơn chân thành tới khách hàng đã chọn lựa và ở khách sạn, cám ơn những ý kiến đóng góp chân thành của khách hàng Chúng tôi sẽ cố hết sức để cải thiện dịch vụ khách sạn hơn nữa Vì thời gian này là thời gian rất đẹp ở Việt Nam nên có nhiều đám cưới tổ chức, khách sạn lại có vị trí trung tâm đẹp ngay bờ hồ Sapa, lại gần các địa điểm cho thuê tổ chức đám cưới nên sẽ có nhiều hoạt động náo nhiệt, mong khách hàng hết sức thông cảm. thứ hai chỉ là nơi để thuê nên họ sẽ diễn ra và kết thúc nhanh chóng nên không quá ảnh hưởng đến xung quanh lắm khách sạn hy vọng sẽ được chào quý khách hàng lần tiếp theo với dịch vụ tốt hơn nữa Thân ái Đội ngũ khách sạn Sapa Lake view

8/10 – Goed

Vincent

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Service super accueillant, hotel bien situéé
Reactie van General Manager op 9 nov 2016
Thank you very much for your staying our hotel, thanks for your review We are very happy and hope see you again one day when you come back Sapa, Viêt Nam Best wishes for you Sapa lake view hotel

8/10 – Goed

eunjung, 하노이

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
좋아요
거의 좋았어요 .아침 유료식사도 맛있었고 주인도친절하고 영어도 잘하구요. 단지 오토바이대여시 반납희망날짜에 키를 주셔야 해요 아니면 담날까지 이용하는걸로 간주되니 돈 추가됩니다.
Reactie van General Manager op 8 nov 2016
Thank you very much We hope we will welcome you to come back at our hotel Best wishes for you

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service
Reactie van General Manager op 4 nov 2016
Thank you very much

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van General Manager op 2 nov 2016
Thank you very much for your review We hope we will welcome you to again at Sapa Lake View hotel Best wishes for you

6/10 – Redelijk

Randy, calif.

Positief: Personeel en service
I often use expedia reviews but rarely write one..
I comment only if I feel the consensus is off base by more than one point. I give this hotel a 3.3, not a 4.3, as is consensus. but...value for money is good, right in line. it is a nice, mostly clean, basic hotel. good staff, good location for its purpose. but not a 4,3, which implies level of luxury or extra special setting or attributes. (the receptionist with the young daughter is an absolute delight) the one negative...interior noise from other guests or staff...nothing is carpeted, nothing softens or absorbs noise....just tole floors that amplify all doors closing, all chatter and other noise...so a bit crazy in this regard. expect to be woken by noise, often. makes the not inconsiderate street noise seem tame. ps...to owners or management, if you read this....the good news is, this problem is easy to fix: 1. speak to your staff about not socializing in stair wells, 2. add a small rug each floor...even a wall tapestry, your local markets have many featuring local ethnic art! bon voyage.
Reactie van Lý op 20 okt 2016
Dear guest, Thank you for your reviews: ''value for money is good, right in line. it is a nice, mostly clean, basic hotel. good staff, good location for its purpose..." We always improve all services in our hotel to wish all guest to satisfied when staying hotel, so all services may be not perfect but hope future is great for everybody We will remind and discipline all staff for noisy, and we will make new some thing for hotel following to your suggest We hope we will welcome to you again Best regards Sapa lake view team

10/10 – Uitstekend

Sadikin, Sapa, Vietnam.

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
For New Day Hotel
My stay was good, could be better!, due to overbook, they send me to New Day Hotel, not far but not located on they lake front, However with Lake view from the balcony. The New Day Hotel staffs can not speak english, I had a hard time try to expain to them, and have to ask Ly ( Sapa Lake View Hotel) to help which not convenient. The only exception is Ly. She is very helpful and generous, help me hire bike and book bus tiket as well.
Reactie van General Manager op 7 okt 2016
Thank you very much for your review, Mr Sadikin, as we told you New Day Hotel and Sapa lake view hotel. We are the same owner , so we are one now. Thanks for understanding us. We are very happy to one day welcome you back Sapa with your family, this time we are still finding more a good receptionist who can speak English well Hope see you soon Take care my good friend Best regards Ms Lý

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sapa stay September 2016
Wonderful staff. Even gave me some refreshments for my travel back to Hanoi, after I had checked out. How is that for customer service?
Reactie van General Manager op 27 sep 2016
Thank you very much for your good review, we are very happy to welcome you again one day We will keep good service and always improve our service in future Take care yourself Best regards Sapa lake view team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Good location, near the centre of Sapa but not loudsy. No free breakfast but good food. The price is rather high for 1* hotel without breakfast.
Reactie van reception op 28 mei 2016
Thank you very much for your review We hope we will welcome you back one day good luck Best regards Sapa lake view hotel steam

10/10 – Uitstekend

Minjeong, 한국

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
다시가고싶은곳
여행자거리 광장에서는 걸어서 10분정도 걸리지만깨끗하고 저렴하고 친절하고 맛있는 음식이있는 레스토랑 입니다. 정말 좋았습니다.
Reactie van reception op 28 mei 2016
Thank you very much for good review for our hotel we hope we will see you again one day Best regards Sapa Lake View Hotel steam

8/10 – Goed

ีืunkayom, Phuket

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ห้องพักหรูเกินกว่าราคา
พนักงานอัธยาศัยดี โดยเฉพาะคู่สามีภรรยาที่เป็นเจ้าของ
Reactie van Ly' - reception op 6 jan 2016
Thank you very much for your review. you are litter bit unlucky for your staying date with foggy in all Sapa You should visit to Sapa on September with nice weather and golden terraces field. It is very beautiful We hope we will welcome you back one day at our hotel Best regards