All-inclusive hotels in San Andrés

'I am extremely disappointed with my recent stay. I had stayed at this location before and enjoyed it, but this experience was completely unacceptable from start to finish. The first issue happened at check-in when staff gave my fiancé a difficult time checking in. Things only got worse from there. On Friday night, there was no hot water. I attempted to address the issue with staff, but no one seemed to care or provide any meaningful assistance. Unfortunately, the hot water issue continued...

'De hotel keten Sol heeft meerder hotel in San Andrés en Providencia, waarbij dit zeker niet de beste is. Al hoewel het schoon is, is het allemaal wat verouderd. De airconditioning liet zich niet instellen waardoor het veel te koud op de kamer was. Stopcontacten zijn moeilijk te vinden voor het opladen van telefoons e.d. Ontbijtbuffet wat prima in orde met goed eten. Vriendelijk personeel.'

'Total bait and switch. Booked months in advance only to arrive and find the main infinity pool closed and wrapped in ‘PELIGRO’ tape. No notice was given. Beyond the construction, the service is non-existent. You have to beg for basic bottled water and minibar refills in an ‘all-inclusive’ resort. Staff is hostile and dismissive. Avoid this place until they learn the basics of hospitality.'