2/10 – Ontzettend slecht
Timothy
30 mrt 2026
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Worse experience! The room smelled, room furniture missing paint, guest chair had large butt stain imprint, bathroom was missing the flush handle. I requested a refund and was informed they couldn’t refund me because I booked through Expedia. I contacted Expedia and was on the phone for over an hour, several hangups from the representative, he send at least 8 or more verification codes. He finally informed me he could only reimburse a partial refund. He then booked me at a different hotel and charged me another fee. I arrived at the other location and informed the staff Expedia reserved a room and gave them my reservation number. I asked the staff if I could see the room prior to checking in, she said yes. I walked into the room, there were roaches crawling all over the place, I took pictures and informed the staff that I couldn’t stay there and requested a refund because they had a roach problem. Once again, told I had to contact Expedia. I contacted Expedia and was told they much check will the property manager to see if they are willing to agree to a refund. I was charged 3 times for room I didn’t stay in due to no fault of my own and no refunds. I will never use or recommend Expedia to again!
Timothy
1 nacht verbleven in maart 2026
