2/10 – Ontzettend slecht
James
Reisde met familie en kleine kinderen
1 aug 2025
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
On arrival we were checked into room 660 where we had booked a king size room with pull out sofa bed. While in the room we noticed the doors for bathroom and closet were missing so privacy was not possible. The ac unit was making a loud grinding noise while blowing warm air. We also noticed that the privacy blinds on one side was missing. We contacted the front who sent maintenance for the issues. While we waited our son located womens eyelashes on the floor and not knowing what they were stuck them to his facr. The carpets were filthy and needed cleaning. Maintenance advised the doors were missing because they has been damaged from a previous guest and were on order so they did not have replacements. He attempted to fix the ac but it did not cool down. Housekeeping arrived with a vacuum and gave it to us so that we could clean the carpets ourseves. When I advised her we were bot cleaning the room ourselves after having paid 3500 for the week due to comicon she did it herself. I was now thinking this experience couldnt be real sp we asked for a change of rooms but were advised there were no other rooms available due to the hotel being sold out. The worst part was when we turned down the pull out sofa for our 7 year old to sleep on and discovered the mattress had a large stain of dried blood and urine that had soaked all the way the way to the metal frame below. Photos taken and management contacted. Do not book this hotel. It is a complete dump.
James
7 nachten verbleven in juli 2025