Tennisbaan
Beschikbaarheid controleren

Beoordelingen van Sonesta ES Suites Carmel Mountain – San Diego

3 out of 5
Sonesta ES Suites Carmel Mountain – San Diego
11002 Rancho Carmel Dr, San Diego, CA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 352 van 661 beoordelingen" "
Gastenscore: 8 - Goed. 175 van 661 beoordelingen" "
Gastenscore: 6 - Redelijk. 60 van 661 beoordelingen" "
Gastenscore: 4 - Matig. 38 van 661 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 36 van 661 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Edward

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

8/10 – Goed

Maria, Northridge

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked the convenience to parking, the clean areas, and the pool. breakfast choices were good.
1 nacht verbleven in mei 2024
Reactie van Bengie op 22 mei 2024
Thank you for the wonderful comments that you provided Maria, it is always uplifting to us whenever we have guest who had a pleasant experience in our property. We hope to have you back again.

6/10 – Redelijk

Henry

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Bengie op 21 mei 2024
Hello Henry! Thank you for your feedback on your last stay, if there are any additional information you would like to share to improve our service, please do not hesitate to reach out to us and let us know. Thank you!

10/10 – Uitstekend

Amberlyn

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All staff are friendly, attentive, and accommodating. Maria at the front desk was vey nice and friendly.
1 nacht verbleven in mei 2024
Reactie van Bengie op 21 mei 2024
Thank you very much for your wonderful comments! Maria is indeed one of our customers service-oriented associate. We will make sure she gets a copy of your letter.

8/10 – Goed

Dalila, Antioch

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
immediately upon entering the lobby we were greeted with welcoming smiles and conversation from 3 staff members including the maintenance man.
3 nachten verbleven in mei 2024
Reactie van Bengie op 13 mei 2024
Thank you for your feedback, Dalila, we are glad that you had a pleasant experience with us. We hope that you visit us again soon.

10/10 – Uitstekend

Jonathan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We like the property, staff are friendly, room is clean. This place is pretty convenient.
2 nachten verbleven in mei 2024
Reactie van Bengie op 9 mei 2024
Thank you for your great comment Jonathan! We are happy to hear that you enjoyed your stay with us! Please visit us again soon!

10/10 – Uitstekend

Eleazar, Ensenada

2 nachten verbleven in april 2024

10/10 – Uitstekend

Clark, Glendora

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was spacious and clean. Check in and checkout staff were very nice. Will plan to stay here for future SD visits
1 nacht verbleven in april 2024
Reactie van Bengie op 24 apr 2024
Thank you so much for the wonderful comments you had during your stay!.., we are happy whenever our guests has a satisfactory experience in our hotel. We hope to have you back in our hotel again.

6/10 – Redelijk

Ernest

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid
Water pressure was so low, it’s better to get a garden watering can to take a shower with. There is trash piled outside of some builds in bins that need to be disposed of. Lights in the along the walkways for each floor turned off before the morning light was even present. This caused the corner of the walkways to be dark and creepy. Not safe for a redident.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Ananta, Sioux Falls

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel. Good breakfast. There is a pool, hot tub and pickleball court
3 nachten verbleven in april 2024
Reactie van Bengie op 17 apr 2024
Thank you for the wonderful feedback that you have provided, it is always a delight to know that our guests had a wonderful stay in our property. We hope that you visit us again soon.

10/10 – Uitstekend

Muhannad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was very satisfied with my stay..the place was wonderful..the room was excellent i advice every body to choose this place it is overwhelming...if i travel next time to san diago..I'll choose this place..it is amazing..
4 nachten verbleven in april 2024
Reactie van Bengie op 16 apr 2024
Thank you for your wonderful review Muhannad! We are happy to hear that the wedding was a success. We hope you can visit us again whenever you are in San Diego.

10/10 – Uitstekend

Michele

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
4 nachten verbleven in april 2024
Reactie van Bengie op 16 apr 2024
Thank you for the wonderful comments, Michele! We are glad that you had a pleasant stay with us. Please visit us again.

8/10 – Goed

Menucha

Reisde met partner
Negatief: Netheid
The hotel was nice. It wasn’t exactly what we were expecting. I booked the queen suite which comes with a full kitchen. It does not have an oven or toaster. So you have to bring your food fully cooked. It wasn’t the cleanest. The chemicals they use to clean the rooms made us really itchy the first night until the room aired out. The worst part was that there was hair on the heaped (short hair like pubes) and there was a bug in the bed as well. The hotel is okay I would reccomend but only if the price is cheap
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

ellani

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
DO NOT STAY HERE ! I made the mistake of staying at this hotel with my Husband and our 6year old over the weekend (04/06/24-04/07/24 ) Checking in was okay, they gave us the room key, we got to room 922. The Room was an absolute mess. Keep in mind, we checked in later than the regular check in time (There was traffic coming from LA) I called the front desk and told them about the situation. The person at the front desk said he would have a worker bring us a key to another room and to “just wait there”. We waited….and waited. It’s 8:30pm at this point, My son is already whining and tired, so we decide to load up everything into the car and drive up to the front desk ourselves. We end up getting the key and going down to room 817, everything in the room was ok EXCEPT there were no sheets, blankets or pillows. At this point we call the front office, the man working front desk can already tell how annoyed and upset I was, so he would bring them to us himself since we had already went all the way to the front desk. Morning comes around and it’s almost time to check out. My son goes in for a quick shower and removes his gold chain and pendant, leaves it on the desk by the TV where he was sitting prior to his shower. I see he leaves it there and in the back of my mind I plan on putting it away, but I’m busy packing everything and getting ready to leave (checkout time was at 11am it was already 10:30am). We end up rushing out. 40 min. Later my son tells me he forgot his chain!
1 nacht verbleven in april 2024

6/10 – Redelijk

Reenu

Negatief: Personeel en service
3 nachten verbleven in april 2024

10/10 – Uitstekend

Sreevidya, englewood

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024

8/10 – Goed

iiyshaa

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The stay was nice. Suites are great for families 😃
1 nacht verbleven in maart 2024
Reactie van Bengie op 31 mrt 2024
Thank you so much for your wonderful feedback, it makes us happy to know that your stay went well. We hope that you visit us again soon.

4/10 – Matig

Jessica

Negatief: Personeel en service
1 nacht verbleven in maart 2024

8/10 – Goed

Yong

5 nachten verbleven in maart 2024
Reactie van Bengie op 31 mrt 2024
Thank you for your wonderful review, we are happy that your stay went well. We hope to see you again.

10/10 – Uitstekend

Stephanie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love this hotel most definitely will be coming back
2 nachten verbleven in maart 2024
Reactie van Bengie op 28 mrt 2024
Thank you for your wonderful review, Stephanie! We hope to have you back soon.

6/10 – Redelijk

Jennifer

Reisde met een groep
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
It was nice at first site. Shower was dirty there was toilet paper wrapped around the smoke detector and the dead bolt didn’t lock. Other then the that it was ok.
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Luca

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Do NOT go to this hotel. If u plan on staying just a few days more than a week, they won’t clean (and not tell you that), your trash will pile up as there aren’t any possibilities of throwing them out if u are in building 10 or 9 or one of the other ones that aren’t close to the breakfast area. The hotel smelled so horrible at least 3 times a week. You physically need to throw yourself against the door to close it and the safety bolts are disabled. The pool was not accessible (without any explanation) at 6pm. There were wasp nests in the lamps and the whole hotel was run down. (The pool was quite nice, a bit dirty but nice) The area is perfect if u plan on seeing much of San Diego and Los Angeles as most things are just 15 minutes away. The breakfast is a joke… for a 10 building hotel to only have a max occupancy in that room of 40 is just ridiculous… everything is plastic… pancake machine was broken 4 out of 9 days. It has like 5 things to eat as well… so yeah… most of the time things either weren’t refilled or were broken. 10$ per night for parking also is a joke when there is free parking right next to it. The staff basically doesn’t do anything… either no one is there or no one knows what is what. And I could continue with more and more negative things

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Bengie op 25 mrt 2024
Thank you for your great comments, Stephanie. We hope to have you back in our property.

8/10 – Goed

Brittany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Bengie op 20 mrt 2024
Thank you for you wonderful review. We are happy to hear that you enjoyed your stay with us. We hope you visit us again soon.

10/10 – Uitstekend

Otacilio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great property, wonderful breakfast! Had a wonderful stay!
7 nachten verbleven in maart 2024
Reactie van Bengie op 20 mrt 2024
Thank you for your wonderful comments. We are happy that you had a very satisfied experience with us. We hope you visit us again soon.

8/10 – Goed

Carlos

1 nacht verbleven in maart 2024
Reactie van Bengie op 31 mrt 2024
Carlos, thank you very much for your feedback, we are glad that you enjoyed your stay with us. We hope to have you back in our property soon.

8/10 – Goed

Eva

Positief: Netheid
3 nachten verbleven in februari 2024
Reactie van Bengie op 6 mrt 2024
Thank you so much for your comments. We are happy to hear that you enjoyed your stay. We hope to have you back again.

10/10 – Uitstekend

BHAVESH, Pflugerville

28 nachten verbleven in januari 2024
Reactie van Bengie op 29 feb 2024
Thank you so much for your wonderful comments! We are happy that you had a great stay with us here at Sonesta ES. We hope to have you back soon.

10/10 – Uitstekend

Maria Consuelo Leones, pleasant Hill

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like that it is busy.I dont like the late breakfast
3 nachten verbleven in februari 2024
Reactie van Bengie op 28 feb 2024
Thank you for your response, we are always trying to experiment with our breakfast options based on feed backs from our guests!..

8/10 – Goed

LEE MAN CHEONG, Longmont

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to customer
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Chau

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A good choice for a good stay.
2 nachten verbleven in februari 2024
Reactie van Bengie op 28 feb 2024
Thank you for your wonderful review, we're always happy to get wonderful feedback with our guests.

10/10 – Uitstekend

Daniel

4 nachten verbleven in januari 2024
Reactie van Bengie op 4 feb 2024
Thank you very much for your comments Daniel! We are very happy that you enjoyed your stay with us. We look forward in seeing you again.

8/10 – Goed

Monica

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service
I didn't like how infrequently housekeeping would come. I didn't like that I asked the deadbolt on my room be fixed but it never was. I didn't like the weird little stains on the walls or the ripped carpet.
6 nachten verbleven in januari 2024

6/10 – Redelijk

Adina

Negatief: Personeel en service
7 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Wiliam

1 nacht verbleven in januari 2024
Reactie van Bengie op 20 jan 2024
Thank you for taking time in filling out a comment card William. If you can please provide more details about your experience so that we can address the issues and correct them.

10/10 – Uitstekend

Mike

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in januari 2024
Reactie van Bengie op 20 jan 2024
Thank you very much for the wonderful comments you provided with your reviews, are team is happy to know that we were able to provide you with a wonderful experience and we hope to have you back in our property again!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would stay here again
Would stay here again for sure! Pros: Great layout of kitchen, living room, and then a door between the bedroom and these 2 areas. Also, access to the 1 bathroom from both the kitchen and the bedroom. Also, close to TONS of restaurants and shops and grocery stores. Felt quiet and safe. Cons: The TV service will intermittently go out while you're watching a show and come back on 20-50 seconds later, which is annoying. Also, they don't have CBS if you need it for football or the Golden Globes. But they do have NBC, ABC, and a lot of cable channels and you can sign in to Netflix too.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

sharon, skyforest

2 nachten verbleven in december 2023

8/10 – Goed

manhing

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

rosemary

Reisde met familie
3 nachten verbleven in december 2023
Reactie van Bengie op 7 jan 2024
Thank you for your wonderful review! It makes our team feel great.

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in december 2023
Reactie van Bengie op 7 jan 2024
Thank you for your wonderful review! it makes our team feel great.

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They have a very friendly staff and great location.
1 nacht verbleven in december 2023
Reactie van Bengie op 7 jan 2024
Thank you very much for your wonderful review! it makes our team feel good that we're doing the right thing for our customers.

2/10 – Ontzettend slecht

Twana

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Blood stained covers, dirty towels
One of my WORST stays ever, after being made to wait almost an hour to check in because they had so many late check outs, on the second night I noticed that my covers had blood on it, I to the front desk and let them know. No one came to change the bedding, I took them off the bed put them on the floor. The next morning I complained to a different staff member. When House keeping finally arrived, she made the bed using the same blood stained covers that were on the floor. That was the only time out of the 8 nights I stayed there that housekeeping came to clean the room, and she did not do it properly then. She folded dirty towels and hung them back up in the restroom. I am so upset, because the general manager Paxton did not seem to be phased at the behavior of housekeeping taking dirty linen off the floor and putting it back on the bed, and the same with the towels. The hotel looks NOTHING like what is advertised on the website. It is extremely outdated. I will make it my mission to report the normal disgusting behavior that housekeeping is displaying. Please take the covers off the bed and inspect them before you sleep, if you are unfortunate enough that there are no other hotels available at all. I will NEVER say here again.
8 nachten verbleven in december 2023
Reactie van Paxton op 21 dec 2023
Hello Twana,We are so sorry for the issues you experienced. We strive for our guests to have a perfect stay and we fell short here on this reservation. Please know that we do take the issues regarding the linen and towels very seriously and are working with our team to ensure that this is properly addressed. Thank you again for bringing your experience to our attention so that we can make sure that something like this does not occur again.

2/10 – Ontzettend slecht

jose

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Bengie op 15 dec 2023
It is sad to hear that you had a terrible stay in our property. Please contact us if you have any future planned stay so that we can make up with your previous stay.

8/10 – Goed

Marie

1 nacht verbleven in oktober 2023
Reactie van Bengie op 15 dec 2023
Thank you for your survey, Marie, we are happy to hear that you had a good stay in our property. We hope to have you back in our property.

10/10 – Uitstekend

Patti

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I thourly enjoyed my stay! Great room ! Excellent staff who responded to every need that I had! Great breakfast! I will stay with you every time I come back to California and I will recommend it to all my friends and family!
2 nachten verbleven in november 2023

6/10 – Redelijk

Ga Young

Reisde met familie en kleine kinderen
Location is good.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Dai

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staff!
4 nachten verbleven in november 2023
Reactie van Bengie op 7 jan 2024
Thank you for wonderful review. We are happy that you had a great stay with us.

8/10 – Goed

Loretta, Crestview

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked the Property! But, the Person above us did a lot of walking & was Noisy!
2 nachten verbleven in november 2023
Reactie van Bengie op 27 nov 2023
We are happy to hear that your stay went well and liked the property despite the noise you experienced. Please reached out to us on your next visit so we can arrange for you to have a top floor. Until your next visit Loretta!

8/10 – Goed

Lucy

2 nachten verbleven in oktober 2023
Reactie van Bengie op 7 jan 2024
Thank you for your wonderful review. We are happy that you enjoyed your stay with us.