Een bureau, een laptopwerkplek, verduisterende gordijnen

Beoordelingen van SureStay Hotel by Best Western San Diego Pacific Beach

2.5 out of 5

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 270 van 636 beoordelingen" "
Gastenscore: 8 - Goed. 176 van 636 beoordelingen" "
Gastenscore: 6 - Redelijk. 87 van 636 beoordelingen" "
Gastenscore: 4 - Matig. 48 van 636 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 55 van 636 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

7,4/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Jan Willem

Reisde met een groep
Positief: Personeel en service
Personeel heel vriendelijk. Kamer schoon maar donker en gehorig. Ontbijt was goed
2 nachten verbleven in november 2023

4/10 – Matig

Gigi

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing special
2 nachten verbleven in april 2024
Reactie van Charles Brown - General Manager op 13 mei 2024
Thank you for taking the time in leaving us a review and feedback on our property. We apologize for not exceeding your expectations.

10/10 – Uitstekend

Christopher, Newnan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very convenient for activities near Mission Bay/La Jolla.
2 nachten verbleven in mei 2024
Reactie van Charles Brown - General Manager op 6 mei 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

6/10 – Redelijk

michael

Positief: Personeel en service
Open campus to easy access to 1st floor rooms. Security not visible
1 nacht verbleven in mei 2024
Reactie van Charles Brown - General Manager op 6 mei 2024
Dear Michael, thank you for your review. We have good security system with cameras all around the building. We hope you give us another chance and come back and stay with us again.

10/10 – Uitstekend

Irma

1 nacht verbleven in mei 2024

6/10 – Redelijk

Margaret

1 nacht verbleven in april 2024
Reactie van Charles Brown - General Manager op 2 mei 2024
Thank you for taking the time in leaving us a review and feedback on our property

10/10 – Uitstekend

Jana

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place! Clean. Easy free parking. I would definitely stay again!
4 nachten verbleven in april 2024
Reactie van Charles Brown - General Manager op 26 apr 2024
Thank you for your kind comments. I am so glad that you had a great stay with us. I'm pleased that you would stay with us again and would recommend us to others, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback.

10/10 – Uitstekend

Carie

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Charles Brown - General Manager op 26 apr 2024
Dear Carie, thank you for your awesome review. We hope you come back and stay with us again.

8/10 – Goed

Richael

4 nachten verbleven in april 2024
Reactie van Charles Brown - General Manager op 13 mei 2024
Thank you for taking the time to post a review of your stay. We would love to see you again, should your travels bring you back to our area.

10/10 – Uitstekend

shelia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was small but it was clean
1 nacht verbleven in april 2024
Reactie van Charles Brown - General Manager op 23 apr 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

10/10 – Uitstekend

Dria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff really make the place and why I stay here every time I go to PB. Very sweet folks! It’s clean, it’s safe and in a great location
2 nachten verbleven in april 2024
Reactie van Charles Brown - General Manager op 18 apr 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us.

10/10 – Uitstekend

MARIA EUGENIA

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy limpio y cómodo, lo recomiendo.
1 nacht verbleven in april 2024
Reactie van Charles Brown - General Manager op 23 apr 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Small but clean room
1 nacht verbleven in april 2024
Reactie van Charles Brown - General Manager op 18 apr 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel and the cleanliness. We would love to see you again, should your travels bring you back to our area.

10/10 – Uitstekend

Qifen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van Charles Brown - General Manager op 10 apr 2024
Dear Qifen, thank you for your awesome review. We hope you come back and stay with us again.

8/10 – Goed

Ross

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Charles Brown - General Manager op 10 apr 2024
Dear Ross, thank you for your review. Come back and stay with us again next time.

10/10 – Uitstekend

Jane

1 nacht verbleven in april 2024
Reactie van Charles Brown - General Manager op 2 mei 2024
Dear Jane, thank you for your awesome review. We hope you come back and stay with us again.

6/10 – Redelijk

Thomas, New Port Richey

Positief: Netheid, personeel en service
It’s just okay for accommodations…. I’d rate it higher if the costs were lower but given the unjustifiable high cost, it’s Satisfactory, not Good.
3 nachten verbleven in april 2024
Reactie van Charles Brown - General Manager op 11 apr 2024
Thank you for taking the time in leaving us a review and feedback on our property.

2/10 – Ontzettend slecht

DANIEL

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Review isn’t for the property but for Expedia that made a mistake on the reservation, paid with a non existing card, charged me $30 more than the Hotel itself would charge and left me hanging from 11pm to midnight until the front desk was able to contact Expedia after Expedia hang up twice on his face. Over a decade using Expedia never happened that.
1 nacht verbleven in april 2024
Reactie van Charles Brown - General Manager op 11 apr 2024
Thank you for taking the time in leaving us a review and feedback on our property.

8/10 – Goed

Flor, Stockton

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was excellent. The room were okay a bit small but it was convenient for the 2 days we stayed there
2 nachten verbleven in april 2024
Reactie van Charles Brown - General Manager op 11 apr 2024
Thank you for taking the time in leaving us a review and feedback on our property. We appreciate the kind comments. We would love to see you again, should your travels bring you back to our area.

8/10 – Goed

Annette

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Room was really tiny, but we managed for the price. The only thing about the cleanliness was the bathroom floor and baseboard, but other than that it was fine
2 nachten verbleven in april 2024
Reactie van Charles Brown - General Manager op 11 apr 2024
Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.

2/10 – Ontzettend slecht

Trisha

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was cockroaches in the bathroom. The air conditioning did not work and it was so hot and stuffy all night. We arrived late and the front desk lady was nice but felt like we were disturbing her to check in. The hotel is old and cheaply updated, the mold is bleeding through the paint job. The free breakfast was decent and the staff attending to that were very nice and kept the area clean. Would not recommend.
1 nacht verbleven in maart 2024
Reactie van Charles Brown - General Manager op 3 apr 2024
Dear Trisha, Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty and some amenities did not work properly during your stay. We do our best to make sure everything on property is clean and in good working order so its unfortunate you encountered issues during your stay. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.

10/10 – Uitstekend

Kaitlyn

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast was great and had lots of options. Bed was comfy and the room was quiet all night. The one queen room was definitely smaller than I expected but we did just fine with our pup!
1 nacht verbleven in april 2024
Reactie van Charles Brown - General Manager op 3 apr 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

8/10 – Goed

Yamaira

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really close to Sea World and San Diego Zoo. Property is clean and updated. However, walls are extremely thin and I could hear the kids upstairs running through the room at 5am for 3 days. Unable to sleep due to that noise. Next time we will stay on the 3rd floor. Other then that hotel is close to everything we came for.
3 nachten verbleven in maart 2024
Reactie van Charles Brown - General Manager op 3 apr 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

6/10 – Redelijk

Maria lourdes

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Muy buena atención al cliente
4 nachten verbleven in maart 2024
Reactie van Charles Brown - General Manager op 16 mei 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

6/10 – Redelijk

Jamie

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Overall good budget stay. Pool was not heated and dirty. Cleans rooms every second day unless you request
4 nachten verbleven in maart 2024
Reactie van Charles Brown - General Manager op 16 mei 2024
Dear Jamie, thank you for your review. We hope you give us another chance and come back and stay with us again.

4/10 – Matig

HONGBING

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room is in the shadow without no sunlight and the oder smells bad. Near stairs and an elevator with much noise.
2 nachten verbleven in maart 2024
Reactie van Charles Brown - General Manager op 28 mrt 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 – Uitstekend

Jerome

1 nacht verbleven in maart 2024
Reactie van Charles Brown - General Manager op 18 apr 2024
Dear Jerome, thank you for your awesome review. We hope you come back and stay with us again.

8/10 – Goed

Roxana

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hard to drive around, customer service was amazing
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Elias

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Precio accesible. Habitación muy limpia y completa.
1 nacht verbleven in maart 2024

8/10 – Goed

Darlene

Reisde met partner
Positief: Netheid, personeel en service
the staff was friendly, had a nice stay
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Cristian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, Quiet spot!

10/10 – Uitstekend

Yosei

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Their complimentary breakfast is great! I strongly recommend to take advantage of that, considering the rising costs of eating out. It's a very convenient location, as everything you could need is close by.
2 nachten verbleven in maart 2024

8/10 – Goed

Jordan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bathroom door was gettin stuck but it was good
1 nacht verbleven in maart 2024

8/10 – Goed

Nancy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A bite of noise that you can hear from other rooms, and the breakfast was vey basic. Everything else was ok.
2 nachten verbleven in maart 2024
Reactie van Charles Brown - General Manager op 15 mrt 2024
Dear Nancy, thank you for your review. We hope you give us another chance and come back and stay with us again.

6/10 – Redelijk

Josh

Positief: Personeel en service
great value
4 nachten verbleven in februari 2024
Reactie van Charles Brown - General Manager op 11 mrt 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 – Goed

Heidi

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good for the price.
1 nacht verbleven in december 2023
Reactie van Charles Brown - General Manager op 11 mrt 2024
Dear Heidi, thank you for your awesome review. We hope you come back and stay with us again.

10/10 – Uitstekend

Regina

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very family friendly and animals friendly as well
2 nachten verbleven in maart 2024
Reactie van Charles Brown - General Manager op 5 mrt 2024
Dear Regina, thank you for your awesome review. We hope you come back and stay with us again.

4/10 – Matig

Fan

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel has a terrible floor, when people from upstairs walking in their own room, you could hear clearly, on every single step they take. I could not complain to the person, because I could not prevent him from walking around in his/her own room. For some reason, on the first night during my stay, this person started walking around in his room from 4 AM until 7 AM. Stayed in the hotel for 4 nights, no room cleaning. You have to ask for additional towels. Will not come again.
4 nachten verbleven in februari 2024
Reactie van Charles Brown - General Manager op 5 mrt 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Next time please make the staff aware of the issues so we can try and fix them. We do room cleaning service by request. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 – Uitstekend

Cristina

Positief: Netheid
2 nachten verbleven in februari 2024
Reactie van Charles Brown - General Manager op 5 mrt 2024
Dear Cristina, thank you for your awesome review. We hope you come back and stay with us again.

4/10 – Matig

maria luz

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
no one clean are room changes bedsheet and towel for 3days
4 nachten verbleven in februari 2024
Reactie van Charles Brown - General Manager op 26 feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We only do stayover service by request. Next time please let the front desk know when you would like your room serviced and we will be happy to take care of it for you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 – Uitstekend

Gabriel, ENSENADA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo muy bien !
1 nacht verbleven in februari 2024
Reactie van Charles Brown - General Manager op 11 mrt 2024
Dear Gabriel, thank you for your awesome review. We hope you come back and stay with us again.

8/10 – Goed

Miguel

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Just for staying the night, the location is actually pretty good, rooms are clean, enough for one or two day trip.
3 nachten verbleven in februari 2024
Reactie van Charles Brown - General Manager op 11 mrt 2024
Dear Miguel, thank you for your awesome review. We hope you come back and stay with us again.

10/10 – Uitstekend

Rodney, Brooklyn Center

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place to stay
3 nachten verbleven in februari 2024
Reactie van Charles Brown - General Manager op 11 mrt 2024
Dear Rodney, thank you for your awesome review. We hope you come back and stay with us again.

10/10 – Uitstekend

patrick

1 nacht verbleven in februari 2024

4/10 – Matig

Willy

1 nacht verbleven in februari 2024
Reactie van Khia op 26 mrt 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 – Goed

Patrice

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Charles Brown - General Manager op 12 mrt 2024
Dear Patrice, thank you for your review. We hope you come back and stay with us again.

8/10 – Goed

Ryan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast was great, friendly staff, nice enough rooms, value for money.
11 nachten verbleven in januari 2024
Reactie van Charles Brown - General Manager op 13 mrt 2024
Dear Ryan, thank you for your awesome review. We hope you come back and stay with us again.

8/10 – Goed

John

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a short stay, just overnight before our morning flight. We were permitted to check in early, which was helpful. We stayed with our cat and she was comfortable. The room was on the small side, but did include refrigerator, microwave, and coffee which we appreciated. The property itself was very quiet and chill, though the neighborhood felt a little sketchy. We grabbed a rideshare and explored OB--dinner at OB Noodle House and drinks at The Joint. Overall our stay was fine and we had no issues.
Reactie van Charles Brown - General Manager op 13 mrt 2024
Dear John, Thank you for your kind comments. I am so glad that you had a great stay with us and liked our clean and great rooms, quiet location, and amenities. We hope you come back and stay with us again.

8/10 – Goed

Angelica, BONITA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only thing we did not like was the heavy smell of cigarettes inside the room.
1 nacht verbleven in februari 2024
Reactie van Charles Brown - General Manager op 15 mrt 2024
Dear Angelica, thank you for your review. We hope you give us another chance and come back and stay with us again

10/10 – Uitstekend

Kim

1 nacht verbleven in februari 2024