4/10 – Matig
patricia
21 jun 2024
Negatief: Personeel en service
Horrible situation on my second night. I ordered room service, as I had the night before (the room service delivery man was very kind, this was not his fault) I charged the room service to my room as I had the night prior. I ate my meal and then took a shower. When I got out of the shower there was knocking on the door and the phone was ringing. I tried to answer the phone, but the phone did not work well. It was very hard to hear the person on the other line. They told me that the manager was at the front door, that they didn't have my card for incidentals and that I needed to immediately pay cash or give my credit card to the manager. They were very aggressive and made me feel like I was a criminal about to run off with the room service. This is not how you treat people.
patricia
2 nachten verbleven in juni 2024