Traditionele kamer, 1 kingsize bed, uitzicht op baai | Luxe beddengoed, donzen dekbedden, pillowtop-bedden
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Beoordelingen van Comfort Inn by the Bay

2.5 out of 5
Comfort Inn by the Bay
2775 Van Ness Ave, San Francisco, CA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 423 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 353 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 141 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 48 van 1001 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Marie Suzanne

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2022

6/10 – Redelijk

Martijn

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Redelijk hotel, maar bedompte lucht
3 nachten verbleven in mei 2022
Reactie van EVA op 12 jun 2022
THANK YOU FOR YOUR STAY

6/10 – Redelijk

M.A.

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Slechte bedden, vriendelijk personeel
Het vriendelijke personeel maakt er nog wat van. Ontbijt was ok. Bedden waren ronduit slecht. Ging met rugpijn weg.
2 nachten verbleven in mei 2019
Reactie van Comfort Inn Staff op 6 aug 2019
Thank you for your feedback.

4/10 – Matig

Beth

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The staff was amazing but the elevator situation was horrible and unexcetible
4 nachten verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Beth,We appreciate your positive as well as your constructive feedback.Rest assured one elevator was out of service undergoing a complete renovation for our future guests' positive experience.Kindest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

8/10 – Goed

Nathaniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Unfortunately one of the elevators wasn’t working (not their fault) but resulted in lengthy waits but again not really there fault, staff were really friendly
2 nachten verbleven in mei 2024
Reactie van Comfort Inn op 19 mei 2024
Thank you for understanding, take care.

2/10 – Ontzettend slecht

barry

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The parking situation was terrible. The elevator doesn’t go down to the lower level where you park your car. You have to walk two flights of steps with heavy luggage that’s ridiculous. Then I was given an extremely noisy room. My door was next to an ice machine and a coke vending machine which made terrible loud sounds all night and the reception gave me earplugs. That was their solution. They never cleaned my room told me that.they Short of staff, the mattresses were terrible. Nothing about this hotel was satisfactory.
2 nachten verbleven in mei 2024
Reactie van GM op 13 mei 2024
Dear Berry,Thank you for staying with us.We apologize that your recent stay did not exceed your expectations. Your comments have been shared with our management team, We strive to ensure all our guests have a positive memorable experience.Kindest Regards,

8/10 – Goed

Christa

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great walkable neighborhood- I recommend The Coffee Berry across the corner. Near bus stops for the muni, but walkable to Fisherman’s Warf as well.
6 nachten verbleven in mei 2024
Reactie van GM op 13 mei 2024
Dear Christa,Thank you for staying with us.We appreciate your positive review.Come back and see us again soon.Warmest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

8/10 – Goed

Wendy

Positief: Personeel en service
Room could have been cleaner and only one elevator was working
2 nachten verbleven in mei 2024
Reactie van GM op 13 mei 2024
Dear Wendy,Thank you for staying with us.We apologize that one of our elevators was out of service undergoing a full renovation for our future guests' positive experience.Your comments regarding your guest room have been shared with our housekeeping team.Kindest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

6/10 – Redelijk

Orlando

Positief: Netheid, personeel en service
Old room, only one elevator at the property
3 nachten verbleven in mei 2024
Reactie van Comfort Inn op 12 mei 2024
Hello, sorry but we are working on it, thank you.

4/10 – Matig

Hatim, Woodland Hills

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Na
2 nachten verbleven in mei 2024
Reactie van GM op 10 mei 2024
Dear Hatim,Thank you for staying with us.We appreciate your feedback.Kindest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

8/10 – Goed

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff and breakfast were excellent. Great location to walk to activities. Noisy by elevator
2 nachten verbleven in april 2024
Reactie van GM op 29 apr 2024
Dear John,Thank you for staying with us.We appreciate your positive review.Come back and see us again soon.Best Regards,David CotlaGeneral ManagerComfort Inn by the Bay

8/10 – Goed

Stephanie

1 nacht verbleven in april 2024
Reactie van Comfort Inn op 19 mei 2024
Thank you

8/10 – Goed

Emerson Ferman

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
One elevator was broken so it took very long time to wait for the only elevator functioning
3 nachten verbleven in april 2024
Reactie van GM op 24 apr 2024
Dear Emerson,Thank you for staying with us.Rest assured one of our elevators was down for a full renovation for our future guests' lodging experience.Warmest Regards,David Cotla General ManagerComfort Inn by the Bay

6/10 – Redelijk

Angela

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Questo hotel si trova a poche centinaia di metri da Lombard street e circa un miglio al Pier 39. Hotel vecchiotto. I receptionist accolgono bene il cliente. La camera assegnata nella media, ma purtroppo per un soggiorno di 3 giorni non puliscono la camera che ha la moquette (per un soggetto allergico è un problema) e consegnano su richiesta in reception gli asciugamani puliti. Ci sono 2 ascensori: uno è rotto e per utilizzarlo ci vuole un po' di tempo. La colazione è nella media. Il parcheggio auto è comodo ad un prezzo buono, 30 dollari al giorno Per l'ubicazione è consigliabile per il resto no!!!
3 nachten verbleven in april 2024
Reactie van GM op 23 apr 2024
Dear Angela,Thank you for staying with us.We appreciate your positive as well as your constructive feedback. We apologize that one of our elevators was under a complete renovation for our future guest's experience.Kindest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

10/10 – Uitstekend

Vincent

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hôtel avec belle vue sur Golden Bridge, Personnel très gentil, Hôtel très bien situé Facile de se garer grâce au parking (a demander en plus) Attention aux chambres proches de l’ascenseur (bruyant) Petit déjeuner avec choix assez limité
2 nachten verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Vincent,Thank you for staying with us.We appreciate your perfect 5 out of 5 rating.Come back and see us again soon.Best Regards,David CotlaGeneral ManagerComfort Inn by the Bay

8/10 – Goed

Wendy

Reisde met familie
Positief: Netheid, personeel en service
Location was good proximity to downtown - walking, transit. Only one elevator in working order. Able to hear street traffic, noise and guests conversation Staff helpful and courteous to guests. Helpful with directions to area attractions, dinner ideas
3 nachten verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Wendy,Thank you for staying with us.We appreciate all your kind words.We apologize that our elevator was down for a full renovation for our future guest experience.Come back and visit us again soon.Kindest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

6/10 – Redelijk

Melisa

4 nachten verbleven in april 2024
Reactie van GM op 10 mei 2024
Dear Melisa,Thank you for staying with us.We appreciate you taking the time to complete our survey.Come back and see us again soon.Kindest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

6/10 – Redelijk

Guy

Positief: Personeel en service
3 nachten verbleven in april 2024
Reactie van GM op 17 apr 2024
Dear Guy,Thank you for staying with us.We appreciate you taking your time to submit your survey. We would hope to see you again soon.Warmest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

8/10 – Goed

kelly

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The staff was great! Location was perfect. The view from the room was beautiful. The breakfast was included..it was alright. They had a few different options. The seating was nice. You get to people watch out the window while you eat/have coffee chillin. The ONLY problem was the elevator..they have two but one is broken and the one left is sooo slow. When we were checking out with all our luggage it took 10 minutes to get to us. Lol. I think it's in the process of being fixed. We would stay here again for sure 😊
2 nachten verbleven in april 2024
Reactie van GM op 16 apr 2024
Dear Kelly,Thank you for staying with us.We truly appreciate your wonderful review.We apologize that one of our elevators is under a full modernization for our future guest experience.We look forward to seeing you again soon.Warmest Regards,David CotlaGeneral Manager Comfort Inn by the Bay

8/10 – Goed

Christine

Positief: Personeel en service
One of The elevators was broken they only have 2 for a 12 floor hotel. That was a delay going and coming back to the room. Breakfast was Good
2 nachten verbleven in april 2024
Reactie van Comfort Inn op 15 apr 2024
Hello, so sorry for the inconvenience with the elevator, it is being worked on right now with one of them, we appreciate your patience and understanding, thank you.

8/10 – Goed

Alexander Dwight

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This place is decent for the SF price. Walkable to Ghirardelli and the Wharf. Free breakfast before hitting the road was appreciated!
1 nacht verbleven in april 2024
Reactie van Comfort Inn op 10 apr 2024
Thank you

8/10 – Goed

O

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Overall I really liked it but the parking structure SUCKS especially for $30.00 a night
4 nachten verbleven in april 2024
Reactie van Comfort Inn op 9 apr 2024
Sorry it is a premium for parking here in this city, thank you again for your stay

10/10 – Uitstekend

Neelam, Medford

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the location and convenience of this hotel; and that they had a great breakfast daily with free coffee available thru day. I parked our car there for 2 days and left it there feeling it was safe and we walked everywhere or Uber/lifted to most places. I was so scared of driving the steep streets but this is relatively flat off Lombard street right before the inclines!! Staff was small but helpful and kind! Rooms are paper thin walls which was prob the most annoying part… my kids and I would be in bed by 10pm after a long day and we could here the family next to us like they were in our room. The hotel is old but was renovated and felt comfortable and safe… but most of the hotels in the area are old… so I would recommend this to any traveler looking to be in the area - so many great restaurants to walk to and beautiful residential properties!
2 nachten verbleven in april 2024
Reactie van GM op 5 apr 2024
Dear Neelam,Thank you for staying with us.We truly appreciate your wonderful review.We would hope to see you and your family again soon.Kindest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

2/10 – Ontzettend slecht

Benjamin

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Stay away! You can find better places to stay in San Francisco, especially for the price. When I arrived the first thing I noticed were stains on my sheets (see photo, looked like bubblegum and body fluids). I called the front desk and they said to come down and pick up sheets and make the bed myself. Wow. I paid for a room with a "City View," please see photo, haha. The hotel and rooms are dated, musty and overall worn out. See photo. One of the elevators is out of order so every time you need to use it can take up to 15 minutes because it is full and you wait for another, and another. I was on the 11th floor and took the stairs. I know this kind of thing happens, but it had been broken for over a week (see past reviews) and I saw no attempt to fix. Huge inconvenience and possibly safety issue (?). See photo and notice bags of trash that were constantly in the hallways. Hot water was gone in the mornings. TV didn't work, see photo. Parking in a crap lot is $30 a night. I met a woman with roaches in a cup heading to the front desk. The breakfast was bad. Scrambled eggs in pools of water. Muffins with blueberries hard as pebbles. Just horrible. The two women at the front desk were nice but overwhelmed. I felt bad for them. I asked to speak to the GM multiple times but he was not available (I think his name is David). I really wanted to like this place, it is near family and conveniently located in SF, but I'll never go back.
4 nachten verbleven in maart 2024
Reactie van Comfort Inn op 9 apr 2024
Hello, sorry about that, but we are working on stuff, we normally do not have any roaches here, thank you.

6/10 – Redelijk

Daniel

Reisde met familie
Positief: Personeel en service
Friendly staff and decent place to stay for reasonable price. Parking garage is really tight for full sized vehicles. We rented a Jeep Grand Cherokee and I wouldn’t want to try to park anything bigger. Views of the bay and Golden Gate Bridge were amazing however.
2 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear Daniel,Thank you for staying with us.We appreciate all your kind words.Come back and see us again soon.Warmest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

6/10 – Redelijk

Daniel

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The doorway connecting stairs to lobby is permanently locked. Forcing guest to utilize one elevator. Two elevators in the lobby, however seemed only one was working created a bottleneck. Small breakfast area even though breakfast is free very crowded room was musky with a mildew smell and empty bottles left. Parking cost was reasonable compared to Seattle and staff was very helpful.
2 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear Daniel,Thank you for staying with us.We appreciate your positive as well as your constructive comments.Your feedback has been shared with our management team.Best Regards,David CotlaGeneral ManagerComfort Inn by the Bay

10/10 – Uitstekend

Matt, Surrey

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place has an excellent location and a delicious breakfast to start the day. Gated underground parking is available for $30 a day. I will definitely return if I revisit SF.
5 nachten verbleven in maart 2024
Reactie van Comfort Inn op 31 mrt 2024
Thank you for sending us a very nice review, have a nice day!

2/10 – Ontzettend slecht

Sohrab

3 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear Sohrab,Thank you for staying with us.We apologize that your experience did not exceed expectation. Your survey has been shared with our management team.Best Regards,David CotlaGeneral ManagerComfort Inn by the Bay

8/10 – Goed

feng

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
This trip was still very pleasant
3 nachten verbleven in maart 2024
Reactie van Comfort Inn op 30 mrt 2024
Thank you for a nice review, hope to see you again sometime

2/10 – Ontzettend slecht

Gina

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No fridge, no running hot water. The whole time there was only cold water and staff acknowledged the issues, but did not provide any solutions. Overall, it was a bad experience and compared to other hotels in San Francisco, I expected better service and amenities.
4 nachten verbleven in maart 2024
Reactie van Comfort Inn op 28 mrt 2024
Maintenance and Front Desk should have been notified so it can be resolved, sorry for the inconvenience

8/10 – Goed

Stefanie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lage und Anbindung an öffentlichen Verkehr sehr gut. Zimmer ausreichend groß, Badezimmer sehr klein mit Mini-Waschbecken! Das Frühstück war sehr eingeschränkt mit keiner Abwechslung (Waffeln zum selbst machen, Kaffee, Tee, Säfte -wenn Maschine funktionierte-, Toasts, Muffins, ei mit Würstchen. Immerhin kein Plastikgeschirr! Es reicht, um morgens etwas im Bauch zu haben, für mehr aber nicht! Leider war auch der eine Fahrstuhl noch nicht repariert. Mit nur einem funktionierenden brauchte man viel Geduld.
4 nachten verbleven in maart 2024
Reactie van Comfort Inn op 28 mrt 2024
Thank you

8/10 – Goed

Lovepreet

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is good , rooms perfect, location 20 min walking from pier 43, but no microwave and refrigerator in rooms , car parking is good for sedans, overall great experience
3 nachten verbleven in maart 2024
Reactie van Comfort Inn op 27 mrt 2024
Thank you

8/10 – Goed

Yuriy

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
The hotel is old. But still very good.
3 nachten verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Dear Yuriy,Thank you for staying with us.We appreciate your positive review.Come see us again soon.Best Regards,

4/10 – Matig

Deborah

Negatief: Staat van de accommodatie en faciliteiten
Elevator was limited. Would either wait forever or had to go up and down the stairs. Id rate it higher for staff service but the house keeper we asked for extra towel rolled her eyes and was upset we ask. Ok walking distance of some attractions
2 nachten verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Dear Deborah,Thank you for staying with us.We appreciate your positive as well as your constructive comments. your comments have been shared with our housekeeping team.Kindest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

8/10 – Goed

Tinku

Reisde met familie
Positief: Netheid
Not the greatest hotel - location was great close to a lot of the attractions however the parking suck, even tho it’s underground, it’s so tight and no elevator access unless you take stairs. The elevators are VERY slow… it once took us 20 mins to go up and down. And front desk suggest to come down if we need anything instead of them coming to drop anything to you.
2 nachten verbleven in maart 2024
Reactie van Comfort Inn op 24 mrt 2024
Sorry, the elevators were being worked on at the time, thank you for your stay.

10/10 – Uitstekend

Fely

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the staff were very good assisting costumer...
3 nachten verbleven in maart 2024
Reactie van GM op 21 mrt 2024
Dear Fely,Thak you for staying with us.We appreciate your perfect 5 out of 5 rating.Our staff appreciate your feedback.Warmest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

8/10 – Goed

Rodolfo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent customer service.
3 nachten verbleven in maart 2024
Reactie van Comfort Inn op 20 mrt 2024
Thank you for a nice review, hope to see you all again sometime.

8/10 – Goed

Brian

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
n/a
3 nachten verbleven in maart 2024
Reactie van GM op 18 mrt 2024
Dear Brian,Thank you for staying with us.We appreciate your positive review.Come back and see us again soon.Warmest Regards,David CotlaGeneral ManagerComfort Inn by the Bay2775 Van Ness AveSan Francisco, CA 94019

8/10 – Goed

Ashisha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff.
2 nachten verbleven in maart 2024
Reactie van Comfort Inn op 12 mrt 2024
Thank you for a nice review and hope to see you all again

10/10 – Uitstekend

Julia Annie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Comfort Inn op 9 mrt 2024
Thank you

10/10 – Uitstekend

Marlene

Positief: Staat van de accommodatie en faciliteiten
Great safe parking! Close to the pier took a nice walk to the water in the am. Very close to Lombard very safe neighborhood
1 nacht verbleven in maart 2024
Reactie van Comfort Inn op 9 mrt 2024
Thank you

10/10 – Uitstekend

Karlina

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful experience. Great for young adults- close enough to other places to walk. Parking was easy. Breakfast was what you expect but is included so that is great. 5/5
3 nachten verbleven in februari 2024
Reactie van Comfort Inn op 7 mrt 2024
Thank you again for staying with us!

6/10 – Redelijk

Neil

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Comfort Inn op 7 mrt 2024
Thank you

10/10 – Uitstekend

Gorm

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and clean rooms, walking distance to central SFO. Breakfast included.
3 nachten verbleven in februari 2024
Reactie van Comfort Inn op 5 mrt 2024
Thank you for your stay

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is older and dated but still very nice. We had a King room with the pullout and had a small view of the Golden Gate Bridge on the second floor. Lots of room for our family of 4. There was a great little eatery across the street called Chico’s Pizza. Great menu for American fare as well as some pasta and salad options. We ate there twice. Warm continental breaky in the morning was very satisfying with decent options. We were able to walk to pier 33 and 39, although it is fairly far, however was easy to get to and there are also public transport options very close.
2 nachten verbleven in februari 2024
Reactie van Comfort Inn op 5 mrt 2024
Thank you for your nice reviews, hope to see you all again sometime, take care!

2/10 – Ontzettend slecht

Nay Nay

3 nachten verbleven in februari 2024
Reactie van Comfort Inn op 5 mrt 2024
Thank you

10/10 – Uitstekend

Rong

Reisde met familie
Positief: Netheid, personeel en service
No Wifi,
1 nacht verbleven in februari 2024
Reactie van Comfort Inn op 25 feb 2024
Sorry, some parts of the United States didn't have Wifi for a few days, but guests were able to get connected by using there own data, but it did come back on, sorry for the inconvenience.

10/10 – Uitstekend

Jorge arturo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo excelente
3 nachten verbleven in februari 2024
Reactie van Comfort Inn op 21 feb 2024
Thank you again for staying with us!

8/10 – Goed

didier

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Comfort Inn op 21 feb 2024
Thank you

8/10 – Goed

Da

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
You need a microwave and mini fridge in the rooms.
2 nachten verbleven in februari 2024
Reactie van Comfort Inn op 21 feb 2024
Thank you for your review, but there is a microwave in the cafe and the high deluxe rooms near the top floor has fridges.