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Beoordelingen van Courtyard by Marriott San Francisco Union Square

3 out of 5
Courtyard by Marriott San Francisco Union Square
761 Post Street, San Francisco, CA

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 234 van 635 beoordelingen" "
Gastenscore: 8 - Goed. 224 van 635 beoordelingen" "
Gastenscore: 6 - Redelijk. 109 van 635 beoordelingen" "
Gastenscore: 4 - Matig. 43 van 635 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 635 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Modern, very comfortable hotel
Lovely, modern and very comfortable hotel, 10 minute walk to Union Square. The room has everything you need, furniture, furnishing and amenities have a high standard., very comfortable bed. I would definitely book this hotel again.
1 nacht verbleven in maart 2019
Reactie van Customer Service op 26 mrt 2019
Thanks for the excellent review! We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our comfortable rooms and convenient location as well as our amenities. That's what we like to see! We look forward to hosting you again soon for another fantastic experience. Have an amazing day!

10/10 – Uitstekend

Kulwinder

Zakenreiziger, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Lots of transients a bit scary
1 nacht verbleven in mei 2024
Reactie van Customer Service op 20 mei 2024
Kulwinder, thank you for sharing your experience at the Courtyard by Marriott San Francisco Union Square. The safety and comfort of guests are top priorities, and we're glad that overall, you still had an enjoyable stay. We're looking forward to welcoming you back.

2/10 – Ontzettend slecht

pranay

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Be prepared for a $83 valet per day! Tiny bathroom, terrible shower!
1 nacht verbleven in mei 2024
Reactie van Customer Service op 19 mei 2024
Pranay, thank you for sharing your feedback. The concern regarding the valet fee is noted, and we strive to ensure that this information is clear during the booking process. We also acknowledge your concerns about the bathroom and shower. Your insights will be reviewed to help us improve.

8/10 – Goed

Tania

Positief: Personeel en service
2 nachten verbleven in mei 2024
Reactie van Customer Service op 18 mei 2024
Thank you for taking the time to share your review with us, Tania!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Courtyard by Marriott San Francisco Union Square. Thank you and have a wonderful day!

6/10 – Redelijk

Jeffrey

Positief: Netheid, personeel en service
Reasonable hotel for the price. Older building that is clean but without the charm of old classic hotels. Staff service was good. The area around the hotel needs to be cleaned up as there are many homeless folks walking around.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 10 mei 2024
Jeffrey, thank you for your assessment. We're glad you found our prices fair and appreciated the cleanliness of our facilities, along with the good service provided by our team members. We understand your concerns about the surroundings and will certainly pass your feedback along for consideration. We hope your overall visit to the city was enjoyable and we look forward to the opportunity of serving you again.

8/10 – Goed

Celia

Positief: Netheid, personeel en service
4 nachten verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Celia, thank you for choosing Courtyard by Marriott San Francisco Union Square and for your rating on Expedia. We're pleased to know that your stay with us met your expectations, and we look forward to welcoming you back in the future.

10/10 – Uitstekend

Vershell

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room and staff
3 nachten verbleven in april 2024
Reactie van Customer Service op 15 mei 2024
Vershell, it's delightful you enjoyed your spacious room at Courtyard by Marriott San Francisco Union Square, and our dedicated team members added to your glowing experience. We can't wait to have you stay with us again.

6/10 – Redelijk

Varun Thayil

Negatief: Personeel en service
4 nachten verbleven in april 2024
Reactie van Customer Service op 14 apr 2024
Thank you for taking the time to submit this feedback, Varun.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 – Uitstekend

Matthew

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed my time and I hope that I can stay at a Marriot again in the near future.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 30 mrt 2024
Matthew, it's wonderful to hear about your enjoyable experience at the Courtyard by Marriott San Francisco Union Square. We're thrilled to know we made your stay special and we hope to see you again in the future for another superb visit.

10/10 – Uitstekend

Isabella

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 30 mrt 2024
Isabella, thank you for choosing Courtyard by Marriott San Francisco Union Square and leaving such a wonderful rating. We value your support and hope to welcome you back on your next visit to San Francisco.

8/10 – Goed

Nicole

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Large homeless population in this district
1 nacht verbleven in februari 2024
Reactie van Customer Service op 13 mrt 2024
Nicole, thank you for your feedback. While the location of the Courtyard by Marriott San Francisco Union Square is in a vibrant and lively part of the city, we understand that the urban environment can be a concern for some guests. Your comfort and satisfaction are important to us and we appreciate your understanding.

10/10 – Uitstekend

David, Victoria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
efficient check-in
1 nacht verbleven in maart 2024
Reactie van Customer Service op 10 mrt 2024
David, thank you for sharing your experience at Courtyard by Marriott San Francisco Union Square. We're delighted to hear you appreciated our swift check-in process. We aim for this efficiency across all our services. We look forward to seeing you again soon.

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 10 mrt 2024
Brenda, it's excellent to hear that you had a positive experience at Courtyard by Marriott San Francisco Union Square. We are grateful for your feedback and are thrilled we could exceed your expectations. We look forward to hosting you again on your next visit to San Francisco. Safe travels!

8/10 – Goed

Sharalynne

Positief: Staat van de accommodatie en faciliteiten
Comfortable
1 nacht verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Sharalynne, thank you for choosing to stay at Courtyard by Marriott San Francisco Union Square. We're thrilled to learn that you found your stay comfortable. We aim to ensure the utmost relaxation for all our valued guests. We look forward to welcoming you back for another tranquil stay in the future.

10/10 – Uitstekend

Luis

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Area was a bit sketchy
Reactie van Customer Service op 26 feb 2024
Luis, thank you for your feedback. We understand that every area has its own distinct personality, and we are located in a lively part of the city. We hope that this factor has not completely overshadowed the positive aspects of your stay at Courtyard by Marriott San Francisco Union Square. We value your input and hope to welcome you back in the future.

10/10 – Uitstekend

Patti

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Service op 21 feb 2024
Patti, it's wonderful to see a perfect rating for the Courtyard by Marriott San Francisco Union Square. We're delighted you had a positive experience and hope you consider us for any future visit to San Francisco. Thank you for choosing us!

8/10 – Goed

Garcia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I recommend getting this hotel it was clean
2 nachten verbleven in februari 2024
Reactie van Customer Service op 12 feb 2024
Garcia, thank you for recommending Courtyard by Marriott San Francisco Union Square. We're delighted to hear you found our rooms clean and enjoyable. We're certainly eager for your return visit!

10/10 – Uitstekend

Gevik

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The bathrooms are tiny but it is what it is. Mine had a weird gross food smell. Wouldn’t go away.
5 nachten verbleven in januari 2024
Reactie van Customer Service op 28 jan 2024
Gevik, we're pleased to see your high rating, but do take note of your comment about the bathroom condition at Courtyard by Marriott San Francisco Union Square. Our team want guests to have the best experience possible, so we're grateful for your feedback. We'll certainly pass along your comments to encourage improvements in these areas. We hope to welcome you back on your next visit to San Francisco.

2/10 – Ontzettend slecht

edwin

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Customer Service op 20 jan 2024
Edwin, it seems your stay with us did not meet your expectations. We take all feedback very seriously and will use your rating to make necessary improvements. We do hope you'd consider giving us another opportunity to better serve you in the future.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Netheid
Negatief: Comfort kamer
Lots of poop
The hotel was clean and the location is not great. Lots of poop on the street abd the neighbooring hotel had lots of cops 50% of the time were there. Very insecure at night. Staff was friendly but the location was horrible.
1 nacht verbleven in december 2023
Reactie van Customer Service op 8 jan 2024
We greatly appreciate your feedback. It's wonderful to know our team's hospitality met your expectations, even if other aspects fell short. Safety and cleanliness of the surrounding area are important to us and we're always working to advocate for improvements. We deeply regret that you felt uneasy during your stay. Please rest assured that our guests' safety is our utmost priority. We hope to have the opportunity to welcome you back in the future under different circumstances.

6/10 – Redelijk

Karina

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La zona se siente insegura y sucia.
5 nachten verbleven in december 2023
Reactie van Customer Service op 13 jan 2024
Karina, es lamentable escuchar tus inquietudes sobre los alrededores. Entendemos la importancia de un ambiente cómodo y seguro para nuestros huéspedes. Sus comentarios son valiosos y nos permiten evaluar y mejorar la experiencia de nuestros huéspedes. Esperamos tener otra oportunidad de servirle mejor en el futuro.

10/10 – Uitstekend

Raquel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Housekeeping was amazing
9 nachten verbleven in december 2023
Reactie van Customer Service op 3 jan 2024
Raquel, it's delightful to hear that you found our housekeeping to be exceptional. At Courtyard by Marriott San Francisco Union Square, we take pride in offering top-notch services so guests like you can have an enjoyable stay. We look forward to seeing you again soon.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Grate room.bad velet service
Had to wait over 50 minutes from request time to get my car.
1 nacht verbleven in december 2023
Reactie van Customer Service op 3 jan 2024
We appreciate your feedback regarding the car retrieval delay. Timeliness is a key aspect of our services and it's regrettable that your experience did not align with this. Please know we're working on strategies to improve this aspect of our service. We hope to have another opportunity to provide you with a more efficient experience in the future.

8/10 – Goed

Anna

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bra läge o trevlig personal
Hotellet ligger bra i staden men väldigt mycket uteliggare i området
3 nachten verbleven in december 2023
Reactie van Customer Service op 31 dec 2023
Anna, tack för att du känner igen Courtyard by Marriott San Francisco Union Squares centrala läge. Vi erkänner att staden har sina utmaningar, men våra teammedlemmar är alltid tillgängliga för att garantera säkerheten och komforten för våra gäster. Vi ser fram emot att välkomna dig tillbaka under ditt nästa besök i staden!

10/10 – Uitstekend

Katherine, Fresno

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff at check in was awesome!
1 nacht verbleven in november 2023
Reactie van Customer Service op 11 nov 2023
Katherine, it's fantastic to hear that you had such a positive experience at Courtyard by Marriott San Francisco Union Square. We're proud of our exceptional team members - it's encouraging to know they left a positive impression on you during the check-in process. Thank you for leaving this review, we hope to see you again soon.

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location for a weekend trip!
Hotel was nice and in a good location where you can walk to some restaurants and coffee shops. For any other tourist attractions you need to catch public transit or Uber/Lyft. The only “negative” aspect of our stay was that the bathtub would clogged. Front desk was nice and allowed us to check in early and store our luggage for a few hours after we checked out.
2 nachten verbleven in oktober 2023
Reactie van Customer Service op 29 okt 2023
Thank you for this valuable review. It's great to hear that you were able to enjoy the advantageous location of Courtyard by Marriott San Francisco Union Square. We apologize for any inconvenience caused by the bathtub and appreciate your patience in this matter. It's excellent to know our team members could assist with early check-in and luggage storage. We hope to have the pleasure of welcoming you back soon.

10/10 – Uitstekend

Michelle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and efficient staff, definitely would stay here again!
1 nacht verbleven in oktober 2023
Reactie van Customer Service op 23 okt 2023
Michelle, we're thrilled to hear your experience at Courtyard by Marriott San Francisco Union Square was positive. It's also wonderful to know our efficient and welcoming team members made your stay memorable. We eagerly look forward to your next visit!

6/10 – Redelijk

Kevin

Reisde met een groep
Positief: Voorzieningen
Negatief: Netheid
The location of this property is not ideal. The area is very rough. Sirens drove past regularly and kept us up at night. The rooms are on the smaller side. We had 2 rooms both with double beds. The bathrooms are tiny with no counter space. They were also dirty and looked worn. Due to the area it smelled immediately after steeping out onto the sidewalk. Would not recommend and the surrounding area isn’t very safe.
3 nachten verbleven in oktober 2023
Reactie van Customer Service op 19 okt 2023
Kevin, it's disappointing to hear that your stay didn't meet expectations, particularly regarding the city sounds and the compact nature of our rooms. Rest assured, we take cleanliness very seriously and strive to maintain a fresh atmosphere. We understand that everyone's location preference varies and we regret if the surrounding area wasn't to your liking. It's our hope that we can have another opportunity to provide a better experience in the future.

6/10 – Redelijk

Vanessa

4 nachten verbleven in september 2023
Reactie van Customer Service op 4 okt 2023
Vanessa, thank you for taking the time to provide a rating based on your recent stay. We're committed to constantly improving our guest experience, and your feedback is vital for that. Thank you for staying with us and we hope for the opportunity to exceed your expectations during your next visit.

10/10 – Uitstekend

Pamela

Positief: Voorzieningen
Ice machine was out
2 nachten verbleven in september 2023
Reactie van Customer Service op 21 sep 2023
Pamela, thank you for your feedback. We have noted your remarks about the ice machine and apologize for any inconvenience caused. On a positive note, we're pleased to see that you had a positive experience overall and we'd like you to know that you're 5-star rating validates our consolidated efforts to provide excellent guest experiences. With that, we hope to welcome you back soon. Thank you and safe travels!

10/10 – Uitstekend

Ingrid Marie, Tucson

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay and the staff was friendly. Would recommend to friends that want to stay in downtown San Francisco. Easy to walk to great food and shopping.
3 nachten verbleven in september 2023
Reactie van Customer Service op 5 sep 2023
Ingrid, thank you for recommending the Courtyard by Marriott San Francisco Union Square. We're thrilled to hear you had an enjoyable stay and that our friendly team members contributed to a wonderful experience. Indeed, we always aim to provide easy access for our guests to enjoy San Francisco's vibrant food scene and shopping facilities, and we're glad it did not come unnoticed during your stay. We can't wait to welcome you back in the future for an equally magnificent experience!

2/10 – Ontzettend slecht

Roberto

3 nachten verbleven in augustus 2023
Reactie van Customer Service op 11 sep 2023
We appreciate you taking the time to share your feedback, Roberto.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 – Goed

MARCOS

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo bien
8 nachten verbleven in augustus 2023
Reactie van Customer Service op 21 aug 2023
¡Gracias por la calificación de 4 estrellas, Marcos!¡Qué bueno que su estadía en el Courtyard by Marriott San Francisco Union Square fue tan placentera! Nos esforzamos por alcanzar la excelencia, por lo que esperamos recibirlo nuevamente pronto para una experiencia aún mejor.¡Gracias de nuevo por los comentarios!

6/10 – Redelijk

Maria

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Small bathroom
1 nacht verbleven in augustus 2023
Reactie van Customer Service op 20 aug 2023
Maria, thank you for sharing your feedback. We're sorry to hear that the dimensions of our facilities didn't fully meet your expectations. Each design element is intended to create a balance between comfort and functionality. We appreciate your perspective and hope for another opportunity to better serve you in the future.

10/10 – Uitstekend

RICHARD

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Customer Service op 16 aug 2023
Richard, we're delighted to hear you had an exceptional stay at Courtyard by Marriott San Francisco Union Square! We look forward to welcoming you back for another positive experience during your next visit to San Francisco. Thank you for sharing your rating. Safe travels!

8/10 – Goed

John

1 nacht verbleven in augustus 2023
Reactie van Customer Service op 16 aug 2023
Thank you for this lovely rating, John!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Courtyard by Marriott San Francisco Union Square. We'd like to share an even better experience with you soon.

8/10 – Goed

Naslyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was very clean and had great service.
5 nachten verbleven in augustus 2023
Reactie van Customer Service op 11 aug 2023
Naslyn, it warms our hearts to know you appreciated the cleanliness and exceptional service at Courtyard by Marriott San Francisco Union Square. Your kind words motivate us to continue providing top-tier hospitality. We hope to welcome you back soon!

6/10 – Redelijk

Nik

Positief: Netheid, staat van de accommodatie en faciliteiten
Stranger entered my room
Someone walked into my room at 9 am and woke me up even with the DND sign in the door. Hotel staff did not much care when I mentioned it. Super unprofessional and did not make me feel comfortable there.
1 nacht verbleven in augustus 2023
Reactie van Customer Service op 8 aug 2023
Hello Nik,We're truly sorry that your peace was disturbed during your stay. It's very unusual and certainly not aligned with our high standards of guest privacy and service. We appreciate you raising this concern and assure you that it will be looked into. We always aim to help guests feel secure and well taken care of. Thank you for giving us an opportunity to improve. We'd be glad to host you again in the future and offer a better experience.

8/10 – Goed

Arturo

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
BAÑO Y SEGURIDAD.
TODO MUY BIEN MUY AGRADABLE, SOLO UN DETALLE NOS TOCO UNA HABITACION CON TINA Y FUE MUY INCOMODO BAÑARSE YA QUE ESTABA MUY ANGOSTA Y EL PISO MUY CURVO NO SE PODIA PARAR UNO BIEN, INCOMODO Y PELIGROSO, POR OTRO LADO LA UBICACION DEL HOTEL ES BASTANTE BUENA PERO HAY MUCHO INDIGENTE Y DROGADICTOS Y SE SIENTE UNO MUY INCOMODO PORQUE NO SABE UNO EL PROCEDER DE TODA ESA GENTE.
4 nachten verbleven in juli 2023
Reactie van Customer Service op 5 aug 2023
Hola Arturo,Gracias por escoger el Courtyard by Marriott San Francisco Union Square y por dejar un comentario.Lamentamos los inconvenientes ocurridos durante su estancia, como el tema de la comodidad del baño y la inquietud que algunos aspectos del entorno local pudieron haberle causado.Mejorar la experiencia de nuestros huéspedes es siempre nuestra meta primordial y trabajamos para hacer mejoras continuas.Apreciamos sus observaciones y esperamos que nos brinde la oportunidad de servirle mejor en el futuro.Saludos,

10/10 – Uitstekend

Gardner

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023
Reactie van Customer Service op 5 aug 2023
Thank you for sharing, Gardner!At Courtyard by Marriott San Francisco Union Square, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 – Uitstekend

Eva

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
No info given of nearby Restaurant, the hotel Restaurant was closed the entire time there. No, information given for WiFi, WiFi available was unsecured my Norton security would not allow me to use the unsecured WiFi. Our stay was very nice, clean room, we had a beautiful view of the city.
1 nacht verbleven in augustus 2023
Reactie van Customer Service op 5 aug 2023
Hello Eva,We're pleased to hear you enjoyed the cleanliness of your room and the wonderful city view at Courtyard by Marriott San Francisco Union Square. We appreciate your feedback about the restaurant and WiFi availability; it's valuable in helping us reach higher standards. Looking forward to your next visit. Enjoy your day!

2/10 – Ontzettend slecht

arun

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Terrific
Room was like a prison cell no windows no views parking was very expensive front desk very slow bathroom has mildew very weird shower drain all water going out of shower stall tv vey old pictures very dull
1 nacht verbleven in juli 2023
Reactie van Customer Service op 24 jul 2023
I apologize for the disappointment and inconvenience you experienced during your stay. It's disheartening to hear that the room did not meet your expectations and that there were issues with the amenities and cleanliness.We take your feedback seriously and will investigate the concerns you've raised to ensure that improvements are made. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short in this instance.Regarding the parking cost, we understand that this can be a concern for our guests, and we'll take your feedback into account as we review our pricing options. Your comments about the front desk staff, bathroom, and TV have been duly noted, and we'll address these areas to enhance the overall guest experience.Once again, I apologize for the inconvenience and frustration you encountered during your stay. We appreciate your feedback, as it helps us identify areas that need improvement. If there's anything else we can do to address your concerns or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly.Thank you for staying with us, and we hope you'll consider giving us another chance in the future to provide you with a more positive experience.

8/10 – Goed

Allyson

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Customer Service op 24 jul 2023
Thank you for sharing your thoughts with us, Allyson!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Courtyard by Marriott San Francisco Union Square.

10/10 – Uitstekend

Angeline, Scranton

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great people working there.
5 nachten verbleven in juli 2023
Reactie van Customer Service op 13 jul 2023
Thanks for the fantastic review, Angeline!It's excellent you had such an amazing stay at Courtyard by Marriott San Francisco Union Square! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

10/10 – Uitstekend

LILIA ALEJANDRA

4 nachten verbleven in juni 2023
Reactie van Customer Service op 6 jul 2023
Thank you for taking the time to leave this wonderful rating, Lilia! We hope to see you again soon at Courtyard by Marriott San Francisco Union Square so we can share yet another amazing experience!

8/10 – Goed

Evan

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place itself was nice. The immediate surrounding area was getto.
3 nachten verbleven in juli 2023
Reactie van Customer Service op 5 jul 2023
Thank you for the 4/5 rating, Evan!We're happy you had a pleasant stay with us and appreciated our property. It's unfortunate you had such challenges with our location. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon! Have a lovely day.

8/10 – Goed

ian, laguna niguel

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was nice, room was very small but clean. Car valet service was good and well organized with off site parking … but $70 per day The area was actually The Tenderloin and not really in the nicer area around union sq. It’s not bad at all but need to be aware of your surroundings especially at night.
1 nacht verbleven in juni 2023
Reactie van Customer Service op 5 jul 2023
Thank you for taking the time to share your 4/5 review with us, Ian.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day!

2/10 – Ontzettend slecht

Karan

Negatief: Netheid, staat van de accommodatie en faciliteiten
Area is not safe. Homeless people around
1 nacht verbleven in juli 2023
Reactie van Customer Service op 6 jul 2023
We appreciate the feedback, Karan.We sincerely apologize for any concerns or discomfort you experienced regarding the surrounding area. Please rest assured that we prioritize the well-being of our guests and implement appropriate measures to maintain comfortable and safe accommodations.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 – Uitstekend

JOSEPH

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was pretty easy to get to considering that it’s in San Francisco. But when you first walk into the property, it’s very nice looking clean. The staff is extremely friendly and nice. The rooms are really nice clean. They smelled great. We had a great view of San Francisco. The only downside is that the bathroom is really small so it’s kind of hard to move around and get dressed in but that’s the only downside other than that this property is really great.
1 nacht verbleven in juni 2023
Reactie van Customer Service op 29 jun 2023
Thank you for taking the time to share this lovely review, Joseph!We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our prime location, cleanliness, stunning views and friendly staff. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our facilities with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!

6/10 – Redelijk

Joe

Zakenreiziger
Positief: Personeel en service
I made a reservation at Club Wyndham Canterbury, San Francisco. When arriving to the hotel, I was informed it was overbooked and ended up moving to another hotel not of my choice.
2 nachten verbleven in juni 2023
Reactie van Customer Service op 3 jul 2023
Hello Joe,Firstly, we want to express genuine regret for the inconveniences you encountered upon your arrival. No guest should have to deal with being moved to another hotel against their preference. We understand how frustrating it is, especially after looking forward to staying in the chosen hotel and expecting everything to be in place.In the hospitality industry, we do recognize that overbooking occasionally occurs due to unforeseen circumstances beyond our control. Nevertheless, we sincerely apologize for the complications and the disappointment it caused you. Our guests' satisfaction is paramount and we never want anyone to experience what you did.We acknowledge the inconvenience of moving location as it can disrupt your travel plans or even lost opportunities to visit nearby attractions. We understand and agree that such disruptions can take away from a planned enjoyable experience and the anticipation of residing in one's selected accommodation.We'd like to assure you that situations like these are not typical, and we're deeply sorry that you encountered this during your visit. We will take all the necessary measures to ensure that similar incidents do not occur in the future. We appreciate you taking the time to share your feedback, as it helps us pinpoint areas we need to focus on for improvement.We hope that despite this setback, you will consider staying with us again in the future. We'd love to have the chance to provide you with a more traditional and pleasant experience. Once again, we acknowledge your frustration and offer our deepest apologies.