Exterieur

Beoordelingen van Hampton Inn & Suites San Francisco-Burlingame-Airport South

3 out of 5

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 512 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 292 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 108 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 48 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 40 van 1000 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Gary

Reisde met familie
Positief: Netheid, personeel en service
Average Hampton Inn but next to runway and inadequately sound proof for this location. Planes do not stop after 11 at this airport either. They are long overdue in upgrading their breakfast too.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Carlo

Negatief: Voorzieningen
Front desk would not connect me to my wife. WiFi in the room was not working so she could not call me and I was anxious to get through after she missed her flight and was diverted through the US. It should be pointed out that the reservation was in my name. The front desk person clearly showed zero interest in helping me. I just wanted to see if she made it safe and sound. Are we really at the point when there is no willingness to help?
1 nacht verbleven in april 2024

6/10 – Redelijk

Andrew

Zakenreiziger
Positief: Netheid
This is an airport hotel but the shuttle service is severely limited in times available. The morning times don’t even run through checkout. My in room coffee machine was broken and still had water in it from the last guest. It’s fine for what it is but that’s average.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Erika

Positief: Voorzieningen
💯 safe clean
1 nacht verbleven in april 2024
Reactie van Vishal Yadaw-Assistant Manager op 14 apr 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

2/10 – Ontzettend slecht

Michelle

Negatief: Netheid, staat van de accommodatie en faciliteiten
To say this hotel is a mess would be an understatement. I communicated to the hotel via the Expedia chat thing that we would need a shuttle when we arrived from overseas. I called the hotel when we landed and confirmed where to go to catch the shuttle. We stood out in the cold for 35 minutes, no shuttle. The other hotel shuttles all came by twice. So, we used Uber to get there $55 for a 2 mile trip. Then, when we checked in we were given a different room than the one I chose when I check in on the app. I had chosen a room on the first floor because I was traveling alone with an 8 year old and two oversized suitcases. I didn’t want to have to maneuver them all through the hallways and elevators. Why allow me to choose a room on the app if you’re going to give it to someone else? Once I managed to get everything to my room, I found that the toilet would not flush. I called the front desk and was told I was probably flushing it too fast. I wasn’t. I took the lid off and could see that the flusher was literally not connected to anything. I took a photo but there isn’t a place here to submit it. The front desk said they didn’t have anyone there to fix it and no other rooms so just to use it and they would fix it in the. Are you kidding me? Suffice it to say that I would not recommend this hotel in any way, shape, or form. Having a working toilet in the room is a pretty low bar and they didn’t even reach that.
1 nacht verbleven in april 2024
Reactie van Vishal Yadaw-Assistant Manager op 15 apr 2024
We are sorry that your experience didn’t quite match your expectations during your stay with us. Thank you for your feedback!”

8/10 – Goed

Gregory

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and comfortable for an overnight stay
1 nacht verbleven in maart 2024
Reactie van Vishal Yadaw-Assistant Manager op 15 apr 2024
Thank you for providing feedback on your recent experience with us. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

6/10 – Redelijk

Holly

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Location to airport is good, but no shuttle to airport as advertised. Had to take a $25 uber for a 4 minute ride on return. Breakfast was minimal and unedible. Plus when we arrived at airport, called hotel for "advertised" shuttle, told every half hour. Waited one and onehalf hour, no shuttle. Had to take one to hotel down the street. When arrived at the hotel, found out shuttle only runs limited times of day. Very unhappy with this hotel. Stay across the street at Marriott.
1 nacht verbleven in april 2024
Reactie van Vishal Yadaw-Assistant Manager op 15 apr 2024
We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. If you give us a chance to earn back your trust, I can assure you that your stay will be more comfortable one. I would be happy to make your reservation personally and see to it that you enjoy the experience that so many of our guests have grown so fond of. We look forward to welcoming you back to the hotel in the near future.

10/10 – Uitstekend

Judith

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Vishal Yadaw-Assistant Manager op 15 apr 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

8/10 – Goed

Sheryl

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Maggie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Yummy warm cookie at the front desk in the afternoon 🤓
1 nacht verbleven in maart 2024
Reactie van Vishal Yadaw-Assistant Manager op 15 apr 2024
Thank you for taking a moment to share your experience with us. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon.

4/10 – Matig

Carl

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
We had phoned ahead to make sure we could get a shuttle (checked with Expedia) then on the day we travelled again checked with both Expedia AND the hotel … told now we can’t get a late night shuttle and it’s at the point where we can’t cancel the hotel. Person answering at hotel was NOT helpful - nor Expedia even when I showed them the WRITTEN affirmation I had received. So stuck paying for a taxi- not happy.
1 nacht verbleven in maart 2024
Reactie van Vishal Yadaw-Assistant Manager op 15 apr 2024
We are sorry that your experience didn’t quite match your expectations during your stay with us. Thank you for your feedback!”

8/10 – Goed

RODRIGO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Vishal Yadaw-Assistant Manager op 15 apr 2024
Thank you for taking the time to share your experience with us. We are happy that you enjoyed your stay and we're looking forward to having you again on your next San Francisco visit!

4/10 – Matig

Susan

1 nacht verbleven in maart 2024
Reactie van Vishal Yadaw-Assistant Manager op 15 apr 2024
We are sorry that your experience didn’t quite match your expectations during your stay with us. Thank you for your feedback!”

10/10 – Uitstekend

Leticia

Positief: Staat van de accommodatie en faciliteiten
Excelente! Porque aceptan mascotas
1 nacht verbleven in maart 2024
Reactie van Vishal Yadaw-Assistant Manager op 15 apr 2024
Thank you for taking the time to share your experience with us. We are happy that you enjoyed your stay and we're looking forward to having you again on your next San Francisco visit!

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in maart 2024
Reactie van Vishal Yadaw- Guest Service manager op 17 mrt 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

8/10 – Goed

Patrick

Reisde met partner
I was missing my phone charger, Hampton gave me a charger which a customer had left in their room.
1 nacht verbleven in maart 2024
Reactie van Vishal Yadaw- Guest Service manager op 17 mrt 2024
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 – Uitstekend

sue

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located and reasonably priced hotel for a night before or after a flight.
1 nacht verbleven in maart 2024
Reactie van Vishal Yadaw- Guest Service manager op 17 mrt 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

8/10 – Goed

Eduardo

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Poca amabilidad en la recepcion.
2 nachten verbleven in maart 2024
Reactie van Vishal Yadaw- Guest Service manager op 17 mrt 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can.We continuously strive to serve you better. Looking forward to serving you better in the future!

6/10 – Redelijk

Mohammad

Reisde met familie
Nothing in room service especially in the toilet
1 nacht verbleven in maart 2024
Reactie van Vishal Yadaw- Guest Service manager op 17 mrt 2024
We are sorry that your experience didn’t quite match your expectations during your stay with us. Thank you for your feedback!”

8/10 – Goed

Gail

Reisde met familie
The staff were very helpful and kind. The hotel in general, just seemed a little old? musty? Just a little off.
1 nacht verbleven in maart 2024
Reactie van Vishal Yadaw- Guest Service manager op 17 mrt 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We are glad that the team has managed to meet your expectation during your stay with us. Looking forward to serving you in the future!

10/10 – Uitstekend

Janie

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Ok
1 nacht verbleven in maart 2024
Reactie van Vishal Yadaw- Guest Service manager op 17 mrt 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

6/10 – Redelijk

Nora, Soledad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There is a huge structure being built right next door, unfortunately I did not realize that before booking the hotel. The hotel itself is very conveniently located only 5 min drive from the San Francisco Airport. Worrying about missing your alarm? Dont worry, you will be woken up bright and early by the construction crews with jack hammers and saws!
1 nacht verbleven in februari 2024
Reactie van Vishal Yadaw- Guest Service manager op 17 mrt 2024
Thank you for taking the time to share your experience with us. Your willingness to share your thoughts is appreciated. In behalf of Hampton Inn and Suites Burlingame, please allow me to apologize for the inconvenience you experienced because of the construction. We sincerely regret we fell short of our goal in this instance. Our General Manager also spoke directly to the manager of the company beside us and brought this issue to avoid it from happening again. We deeply value your relationship and are committed to providing you with the highest level of service simply because our customers deserve the very best. Again, my sincerest apologies and hope to have another chance to serve you better in the future.

10/10 – Uitstekend

Jorge

1 nacht verbleven in februari 2024
Reactie van Vishal Yadaw-Assistant Manager op 15 apr 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

10/10 – Uitstekend

Shane

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Vishal Yadaw- Guest Service manager op 17 mrt 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

6/10 – Redelijk

Javier

4 nachten verbleven in februari 2024
Reactie van Vishal Yadaw- Assistant Manager op 23 feb 2024
Thank you for taking the time to share your experience with us. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. I will share your feedback with our team in an attempt to improve our hotel policies and serve our guests even better. Again, thank you and looking forward to having you here again on your next San Francisco visit!

6/10 – Redelijk

Cornelius

Zakenreiziger, Reisde met partner
Negatief: Personeel en service, voorzieningen
Good for single night stop-over from flight.
6 nachten verbleven in februari 2024
Reactie van Vishal Yadaw- Assistant Manager op 23 feb 2024
Thank you for providing feedback on your recent experience with us. We take pride in providing a clean and comfortable space for all of our guests. We hope you’ll come back soon and consider giving our service a try.Once again, we look forward to seeing you again soon.

10/10 – Uitstekend

Sheri

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property good location.
1 nacht verbleven in februari 2024
Reactie van Vishal Yadaw- Assistant Manager op 23 feb 2024
Thank you for sharing this positive review. We appreciate our location here in Burlingame, just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

2/10 – Ontzettend slecht

james

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Could it get aiteized receipt at check out customer service was terrible,I will never go to a Hampton inn again
1 nacht verbleven in februari 2024
Reactie van Vishal Yadaw- Assistant Manager op 23 feb 2024
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right.We hope you’ll come back soon and consider giving our service a try.Again, my sincerest apologies and hope to have another chance to serve you better.

10/10 – Uitstekend

Jacqueline

1 nacht verbleven in februari 2024
Reactie van Vishal Yadaw-Assistant Manager op 15 apr 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

8/10 – Goed

Sadanand Srinivasan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place and closer to the airport
2 nachten verbleven in februari 2024
Reactie van Vishal Yadaw- Guest Service Manager op 17 feb 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.We look forward to welcoming you back to the hotel in the near future.

6/10 – Redelijk

Johanne

Reisde met familie
Beds not comfortable Breakfast poor variety Low staff
1 nacht verbleven in februari 2024
Reactie van Vishal Yadaw- Guest Service Manager op 9 feb 2024
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectations.We would love to make things right if you give us another chance. We look forward to welcoming you back to the hotel in the near future.

6/10 – Redelijk

Jing

Reisde met familie
Positief: Personeel en service
terrible shower
1 nacht verbleven in januari 2024
Reactie van Vishal Yadaw- Guest Service Manager op 29 jan 2024
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We take great pride in the service that our hotel provides, and We are always looking for ways to improve those services, and to provide an outstanding guest experience. We would love to make things right if you give us another chance. We look forward to welcoming you back to the hotel in the near future.

10/10 – Uitstekend

Gerardo

Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in januari 2024
Reactie van Vishal Yadaw- Guest Service Manager op 29 jan 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

8/10 – Goed

JUAN ANTONIO

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Conveniente ubicación para ir en vehículo para visitar San Francisco
3 nachten verbleven in december 2023
Reactie van Vishal Yadaw- Guest Service manager op 26 jan 2024
Thank you for taking the time to share your experience with us. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. I will share your feedback with our team in an attempt to improve our hotel policies and serve our guests even better. Again, thank you and looking forward to have you here again on your next San Francisco visit!

10/10 – Uitstekend

Youngpyo

2 nachten verbleven in januari 2024
Reactie van Vishal Yadaw- Guest Service manager op 26 jan 2024
Thank you for taking the time to share your experience with us. We are happy that you enjoyed your stay and we're looking forward to having you again on your next San Francisco visit!

8/10 – Goed

Takahisa

Zakenreiziger
Positief: Netheid
2 nachten verbleven in januari 2024
Reactie van Vishal Yadaw- Guest Service manager op 26 jan 2024
Thank you for choosing to stay with us, and I’m glad to hear that your stay with us was a memorable one. We look forward to welcoming you back to the hotel in the near future.

8/10 – Goed

Jane

Zakenreiziger
Positief: Netheid, personeel en service
I'd go back. A quiet night's sleep in a clean room without having to wander through immense hallways. No view but its near a really nice walk across the street. Air quality was good. Shuttle made 3 stops but was pretty timely. I had to leave before the free breakfast was available.
1 nacht verbleven in januari 2024
Reactie van Vishal Yadaw- Guest Service manager op 26 jan 2024
Thank you for providing us with your valuable feedback. we value your time and always strive to provide fast and efficient service. We look forward to welcoming you back again soon.

6/10 – Redelijk

Allen

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van Vishal Yadaw- Guest Service manager op 26 jan 2024
Thank you for choosing us for service. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Hampton Inn, in the near future.

4/10 – Matig

Kenneth

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely not up to what I expected from. Hampton Inn
1 nacht verbleven in januari 2024
Reactie van Vishal Yadaw- Guest Service manager op 26 jan 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Hampton Inn, is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.

2/10 – Ontzettend slecht

BRADLEY, EDMOND

1 nacht verbleven in januari 2024
Reactie van Vishal Yadaw- Guest Service manager op 26 jan 2024
We are sorry that your experience didn’t quite match your expectations during your stay with us. Thank you for your feedback!”

10/10 – Uitstekend

Larry, CHICO

1 nacht verbleven in januari 2024
Reactie van Vishal Yadaw- Guest Service manager op 26 jan 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

6/10 – Redelijk

SHINGO

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Vishal Yadaw- Guest Service manager op 27 jan 2024
Thank you for choosing to stay with us, and I’m glad to hear that your stay with us was a memorable one. We look forward to welcoming you back to the hotel in the near future.

6/10 – Redelijk

Kamaraj, Aurora

Reisde met familie
Negatief: Personeel en service, voorzieningen
They are not even providing complimentary water bottle
Reactie van Vishal Yadaw- Guest Service manager op 27 jan 2024
Thank you for bringing this matter to our attention. I am very sorry we failed to meet your expectations on your stay with us. We appreciate your loyalty as our valued guest.We look forward to welcoming you back to the hotel in the near future.

6/10 – Redelijk

Alberto, San Antonio

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The area is convenient to the airport but the walls are paper thin. I could hear the people next door peeing and using the microwave.
1 nacht verbleven in december 2023
Reactie van Vishal Yadaw- Guest Service manager op 27 jan 2024
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We take great pride in the service that our hotel provides, and We are always looking for ways to improve those services, and to provide an outstanding guest experience. We would love to make things right if you give us another chance. We look forward to welcoming you back to the hotel in the near future.

8/10 – Goed

Milad

Reisde met familie
Positief: Netheid, personeel en service
Construction right next to the hotel so be prepared to wake up at 7am with banging noise. otherwise hotel and staff was good.
2 nachten verbleven in december 2023
Reactie van Vishal Yadaw- Guest Service manager op 27 jan 2024
Thank you for taking the time to share your experience with us. Your willingness to share your thoughts is appreciated. On behalf of Hampton Inn and Suites Burlingame, please allow me to apologize for the inconvenience you experienced because of the construction. We sincerely regret we fell short of our goal in this instance. Our General Manager also spoke directly to the manager of the company beside us and brought this issue to avoid it from happening again. We look forward to welcoming you back to the hotel in the near future.

8/10 – Goed

Kathy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Brief stay based on location. It’s very good for proximity to the airport. Clean and comfortable.
1 nacht verbleven in september 2023
Reactie van Vishal Yadaw- Guest Service Manager op 9 feb 2024
Thank you for sharing this positive review. We appreciate our location here in Burlingame, just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 – Goed

HUI

1 nacht verbleven in december 2023
Reactie van Vishal Yadaw- Guest Service manager op 27 jan 2024
Thank you for choosing to stay with us, and I’m glad to hear that your stay with us was a memorable one. We look forward to welcoming you back to the hotel in the near future.

6/10 – Redelijk

Barbara

Reisde met familie
5 nachten verbleven in december 2023
Reactie van Vishal Yadaw- Guest Service manager op 27 jan 2024
Thank you for taking the time to share your experience with us. We deeply value your relationship with Hilton Brand and are committed to providing you with the highest level of service simply because our customers deserve the very best. We would love to make things right if you give us another chance. We look forward to welcoming you back to the hotel in the near future.

10/10 – Uitstekend

AM

Positief: Voorzieningen
The hotel is clean and well maintained. The studio suite is a great value for the price. And warm chocolate chip cookies at night. What’s not to love?
1 nacht verbleven in december 2023
Reactie van Vishal Yadaw- Guest Service manager op 26 jan 2024
Thank you for leaving a 5-Stars review. We continuously strive to serve you better. Looking forward to serving you better in the future!

8/10 – Goed

Ricardo

1 nacht verbleven in december 2023
Reactie van Vishal Yadaw- Guest Service manager op 27 jan 2024
Thank you for taking the time to share your experience with us. We are happy that you enjoyed your stay and we're looking forward to having you again on your next San Francisco visit!