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Beoordelingen van Hotel Nikko San Francisco

4.5 out of 5
Hotel Nikko San Francisco
222 Mason St, San Francisco, CA

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 1327 van 1797 beoordelingen" "
Gastenscore: 8 - Goed. 294 van 1797 beoordelingen" "
Gastenscore: 6 - Redelijk. 102 van 1797 beoordelingen" "
Gastenscore: 4 - Matig. 41 van 1797 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 33 van 1797 beoordelingen" "

9,6/10

Netheid

9,6/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Hayley

2 nachten verbleven in juni 2022
Reactie van Philippe op 27 jun 2022
Good day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Martin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Modern en ruim hotel midden in centrum
Modern hotel midden in het centrum. + dichtbij openbaar vervoer en winkels + zeer ruime en comfortabele kamer en badkamer + aanwezigheid van mooi zwembad en whirlpool is een pre, zeker met kinderen (weinig hotels hebben deze faciliteit) + mooi ingericht - WiFi verbinding viel regelmatig weg ondanks goed signaal. Leek erop dat gedurende uren dat er veel mensen in het hotel waren dit probleem speelde. Ik zie de opmerkingen over daklozen bij verschillende reviews. Dit is niet specifiek rondom dit hotel, maar algemeen in het straatbeeld. We zijn niet lastiggevallen en hebben ons niet onveilig gevoeld.
4 nachten verbleven in juni 2022
Reactie van Philippe op 21 jun 2022
Good day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Jacqueline

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What a fabulous hotel from the moment we checked in Ricky was Lovely and gave me 2 free Birthday drinks, Danny the Food and Beverage Manager in the Anzu restaurant was so lovely it was really lovely talking to him such a nice guy ,He wanted to give me a free dessert for my Birthday but we were so full after eating dinner ,The room was amazing and totally spotless and the View was Amazing,When we were checking out Michael assisted us ,What an amazing Person he was so lovely to talk to and went totally over and above for us he was just an amazing guy ❤️, Everyone was fantastic really and made our trip so much more enjoyable and memorable.We would totally recommend this hotel without a doubt and we will definitely be coming back Thanks Hotel Nikko you definitely are a 5 ⭐️⭐️⭐️⭐️⭐️ Hotel
4 nachten verbleven in april 2024

10/10 – Uitstekend

kiomars

Positief: Staat van de accommodatie en faciliteiten
Nice area
3 nachten verbleven in april 2024
Reactie van philippe op 1 mei 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

NORMA Patricia ZUÑIGA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van philippe op 1 mei 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

seana

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel. Very professional and friendly staff
3 nachten verbleven in april 2024
Reactie van philippe op 30 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 – Goed

YUKO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van philippe op 30 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Charam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would definitely stay here again. Close to Union Square, shopping, all the mass transit. Clean, nice amenities, great staff. Would definitely stay here again.
5 nachten verbleven in april 2024
Reactie van philippe op 29 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

JAVIER

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente
3 nachten verbleven in april 2024
Reactie van philippe op 29 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Leland

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly, helpful....
2 nachten verbleven in april 2024
Reactie van philippe op 29 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Jeannie

1 nacht verbleven in maart 2024
Reactie van philippe op 26 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 – Goed

arthur

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Resort fee should be included in price
7 nachten verbleven in april 2024
Reactie van philippe op 26 apr 2024
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

8/10 – Goed

Juan, Miami

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were extremely courteous. The hotel is very nice albeit just past its prime but it is one of the best options in downtown SF. Would definitively visit again.
4 nachten verbleven in maart 2024
Reactie van philippe op 24 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Shin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property. Everything are clean and comfortable. I remembered Japan quality.
2 nachten verbleven in april 2024
Reactie van philippe op 24 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van philippe op 26 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 – Goed

David

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It isn't that there is a particular problem with this property but it does feel like there has been some cost saving going on. For instance, the resort charge is supposed to include two bottles of water a day. What that really means is two bottles at the start and you can fill them up from a fountain. Also the main door has been closed off rather than providing full time security - meaning entry has to be through the valet parking door only.
7 nachten verbleven in april 2024
Reactie van philippe op 24 apr 2024
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Mykenz

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel. The added amenities I love. I can tell they really thought about the traveler. Would definitely stay again!
3 nachten verbleven in april 2024
Reactie van philippe op 23 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Bryan, Buckeye

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel.
2 nachten verbleven in april 2024
Reactie van philippe op 22 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Jennifer

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful experience staying here. I had never been to the area so I frequently asked the staff at the front desk for help. They gave great restaurant recommendations, helped me understand the public transportation and gave tips on how to get around. They also helped speed up our checkout process because we left at 3:30am. The area isn’t the safest but I felt safe in the hotel. I was also traveling with my 8yo son so I was a little more worried with him there. It’s also not the most convenient location if you’re looking to stay near fisherman’s wharf, but the public transportation is very easy to use and it’s just a quick bus/cable car away. We stayed here because it has an indoor pool. All in all, it was a great experience!
3 nachten verbleven in april 2024
Reactie van philippe op 22 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Kevin

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Just 2 blocks away were homeless people. The area around the hotel is great in downtown San Francisco. Lots of great restaurants. The hotel is terrific with a great swimming pool and healthcare facility.
3 nachten verbleven in april 2024
Reactie van philippe op 22 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 – Goed

martha

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Friendly staff.
1 nacht verbleven in april 2024
Reactie van philippe op 22 apr 2024
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Humberto

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything just perfect
1 nacht verbleven in april 2024
Reactie van philippe op 19 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Olivier

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
See above
3 nachten verbleven in april 2024
Reactie van philippe op 19 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Bernadette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van philippe op 18 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Jason

1 nacht verbleven in april 2024
Reactie van philippe op 23 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Valerie, Cuba

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our check in was awesome with Michael and the rest of the staff were GREAT! I can’t rave enough of the staff. Our room was upgraded (nice)/able to chk early) however, there were broken glass and took the broken pieces to front desk. They were great about it and gave us a comp drinks at their bar. On our last Saturday i caught one of the broken glass in my toe and cleaned it up and didn’t say anything, but was encouraged to let the FD mgr know, reluctantly I did and Royce took VERY GOOD CARE OF US! I would definitely go back there again.
3 nachten verbleven in maart 2024
Reactie van Lesley Dill op 13 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 – Goed

Marc

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Adult swim hours for the pool don't work with kids. Both the morning hours and the evening hours were right when my kiddo wanted to swim - and we stayed at Nikko for the pool.
2 nachten verbleven in april 2024
Reactie van philippe op 11 apr 2024
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van philippe op 11 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 – Goed

Yolanda

1 nacht verbleven in april 2024
Reactie van philippe op 29 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

ARTURO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente ubicación , limpieza , personal profesional y atento
3 nachten verbleven in april 2024
Reactie van philippe op 9 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service was fantastic all the way around, from the front desk, the Anzu Restaurant, lounge, concierge/bell staff and housekeeping staff. The breakfast quality and service was also fantastic and we thoroughly enjoyed our stay. The room was spacious and clean.
3 nachten verbleven in april 2024
Reactie van philippe op 9 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 – Goed

Jimmy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
As good as advertised. 4 stars hotel.
1 nacht verbleven in april 2024
Reactie van philippe op 9 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Joby

1 nacht verbleven in april 2024
Reactie van philippe op 29 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Sara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We are making this hotel our regular place to stay when we come to the city. Clean, comfortable, great amenities, wonderful staff and the Japanese breakfast buffet is always a hit.
1 nacht verbleven in april 2024
Reactie van philippe op 9 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Anne, Rancho Santa Margarita

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Tenderloin was a little too close.
6 nachten verbleven in maart 2024
Reactie van philippe op 9 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Heesun

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great experience. Staff were super nice and efficient. Only one minor complaint is that I did not like the fragrance of those amenities in the bathroom, which is not a deal breaker.
3 nachten verbleven in april 2024
Reactie van philippe op 9 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Tina

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff who offered us complimentary upgrade and late check out. Fab restaurant on the second floor
1 nacht verbleven in april 2024
Reactie van Lesley Dill op 6 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Vince

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great upscale hotel close to everything. $60/night parking is a bit crazy but otherwise loved our stay.
2 nachten verbleven in april 2024
Reactie van Lesley Dill op 6 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

2/10 – Ontzettend slecht

John

5 nachten verbleven in maart 2024
Reactie van philippe op 24 apr 2024
Good day,On behalf of Hotel Nikko San Francisco, Thank you for taking the time to submit a review of your stay at the Hotel Nikko San Francisco; your feedback is essential. I want to apologize for the disappointment you experienced during your recent stay. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. We appreciate your feedback, and we are sorry that we did not meet your expectations. We will share your feedback with our staff to better improve. If there is any additional feedback that you would like to share, please do not hesitate to contact me, and I would be happy to assist you. Thank you again, and we look forward to an opportunity to serve you again.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed in a Club Level room. Luis, the attendant in the Club Level lounge was fabulous. He was very attentive without being intrusive. We enjoyed talking with him. The location in Union Square is convenient for shopping and access to good restaurants.
3 nachten verbleven in maart 2024
Reactie van philippe op 5 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Elie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van philippe op 4 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Steven Mines, Stittsville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay. Room was spacious and clean and staff was super friendly.
3 nachten verbleven in maart 2024
Reactie van philippe op 2 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 – Goed

Dulce

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location.
1 nacht verbleven in maart 2024
Reactie van philippe op 2 apr 2024
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Diana

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were nice, hotel was in a great location, nice pool. Next time I'll bring my dog!
3 nachten verbleven in maart 2024
Reactie van philippe op 2 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 – Goed

German

1 nacht verbleven in maart 2024
Reactie van philippe op 22 apr 2024
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

8/10 – Goed

Naomichi

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
朝食が高い
4 nachten verbleven in maart 2024
Reactie van Lesley Dill op 30 mrt 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Troy

1 nacht verbleven in januari 2024
Reactie van philippe op 16 apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Melanie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was beautiful and the staff was very friendly and helpful. Definitely will stay here again. If you’re looking for a nice city view, the junior suite was fantastic.
1 nacht verbleven in maart 2024
Reactie van philippe op 26 mrt 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Rebecca

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent and friendly service. Every detail was 5 star. Clean and updated hotel. Location awesome.
2 nachten verbleven in maart 2024
Reactie van philippe op 25 mrt 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 – Uitstekend

Laini

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van philippe op 25 mrt 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team