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Beoordelingen van Hotel Zetta San Francisco

4 out of 5
Hotel Zetta San Francisco
55 5th St, San Francisco, CA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 611 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 253 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 79 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 35 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 22 van 1000 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Kevin, Fijnaart

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel op goede plek
Mooi hotel op goede locatie om alle attracties te bezoeken binnen 5 min bij openbaar vervoer ontbijten kan bijna naast het hotel tevens zit er een parkeergarage vlakbij kost 34 dollar per dag
Reactie van Sean Front Desk Manager op 1 jun 2017
Beste Kevin, Bedankt voor de tijd om deze recensie te plaatsen en deel je recente ervaring met ons op Hotel Zetta. We hebben erg genoten van het lezen van uw ervaring en het team en ik was vooral trots op uw vriendelijke opmerkingen over de service die u tijdens uw verblijf bij ons heeft ontvangen. Nogmaals bedankt voor het delen van uw ervaring en voor het kiezen van Hotel Zetta voor uw verblijf in San Francisco. Vriendelijke groeten, Sean C Receptie manager

8/10 – Goed

JOSEPH, Keerbergen Belgium

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A NICE BOUTIQUE HOTEL DOWNTOWN
When we arrived at the Hotel, they gave us a room which was completely inside, with no external view. When we asked to change rooms, as our friends had a nice room with a view on the street, the receptionist kindly changed our room (as we stayed there for 3 nights). More light and more space in this room. Excellent staff at the reception - only the breakfast was disappointing (a la carte and separate pay for each item; and with tasteless eggs and bacon A pity, since the hotel accommodation itself and its location (shopping area) are attractive

10/10 – Uitstekend

Robynne

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are going over and above, late checkout, microwave delivery to the room, printing a document. They've been fantastic and helpful.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Irene

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Game room was a plus, on site restaurant and walking distance to mall made eating options easy. Room itself was just ok but staff and hotel cleanliness made up for it
1 nacht verbleven in april 2024

10/10 – Uitstekend

Toran

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The art was well curated and the room including the bathroom was quite spacious.
3 nachten verbleven in april 2024
Reactie van Hotel Zetta op 9 apr 2024
Thank you for the review! Glad you enjoyed your stay and hope to see you back sometime soon.

8/10 – Goed

Zane

Reisde met een groep, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Close to trams and close to everything. Great size rooms and bathroom. Awesome amenities. Parking too expensive.
2 nachten verbleven in maart 2024
Reactie van Hotel Zetta op 1 apr 2024
Hello Zane and thank you for the review. Happy to hear that you enjoyed our rooms and amenities. Parking downtown can be costly. There are a few self park ramps nearby that offer discounts based on availability. We hope to see you back sometime soon!

10/10 – Uitstekend

Mason

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Hotel Zetta op 14 apr 2024
Hello Mason, thank you for the five stars and happy to hear you enjoyed your stay. Hope to see you back sometime soon.

10/10 – Uitstekend

Diana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
3 nachten verbleven in december 2023
Reactie van Hotel Zetta op 24 feb 2024
Hello Diana and thank you for the great review! Hope to see you back sometime soon.

10/10 – Uitstekend

Shai

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hotel Zetta op 31 jan 2024
Thank you for the great review. We hope to see you back sometime soon!

10/10 – Uitstekend

Natalie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
this property was really nice and clean walking distance from a lot of things and had a very nice game room. only thing is the hand held shower head did not work and there is only valet, so not easy parking
1 nacht verbleven in januari 2024
Reactie van Hotel Zetta op 31 jan 2024
Thank you for the great review and happy you enjoyed our game room!. We hope to see you back sometime soon.

10/10 – Uitstekend

romain

8 nachten verbleven in januari 2024
Reactie van Hotel Zetta op 31 jan 2024
Thank you for the great review. We hope to see you back sometime soon!

10/10 – Uitstekend

kelly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Such a great hotel. The pool tables and games were awesome. They gave me a late checkout which was great too!
3 nachten verbleven in januari 2024
Reactie van Hotel Zetta op 31 jan 2024
Hello Kelly, glad you enjoyed the pool tables and late checkout! Hope we see you back sometime soon.

8/10 – Goed

Miko

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Such a great hotel in the heart of the city. I love the lobby equipped with pool table, shuffle board, TVs and lots of seats. My only issue was that my room smelled like I lived above a restaurant all night. But I will stay again!
1 nacht verbleven in december 2023
Reactie van Hotel Zetta op 1 feb 2024
Thank you for the great review. We hope to see you back sometime soon!

10/10 – Uitstekend

Vladimir

1 nacht verbleven in december 2023
Reactie van Hotel Zetta op 31 jan 2024
Thank you for the great review. We hope to see you back sometime soon!

10/10 – Uitstekend

Griffin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Hotel Zetta op 31 jan 2024
Thank you for the great review. We hope to see you back sometime soon!

8/10 – Goed

LILY

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was perfect for our stay; close to the theater we were going to, and easy to get transportation. The security measures made me feel comfortable and our room was well appointed and comfortable!
1 nacht verbleven in december 2023
Reactie van Hotel Zetta op 1 feb 2024
Hello Lily, we are happy to hear that you enjoyed your stay and the hotel! Please come back sometime soon to visit us.

10/10 – Uitstekend

Jacob

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really enjoyed our stay at hotel Zetta . Great location . Walkable to dining and shopping areas and the cable car turnaround . Staff was very friendly and accommodating . Definitely kid friendly as they have an awesome game room upstairs with ping pong a pool table shuffle board and a couple of pinball machines that were all free to play . Very affordable rates as well . Highly recommend
1 nacht verbleven in december 2023
Reactie van Hotel Zetta op 12 feb 2024
Thank you for the review! Glad you enjoyed your stay and hope to see you back sometime soon.

4/10 – Matig

Jean Pierre

1 nacht verbleven in december 2023
Reactie van Hotel Zetta op 12 feb 2024
Thank you for the review. We are sorry that you did not fully enjoy your stay and hope you give us a chance to exceed your expectations should you visit San Francisco again.

10/10 – Uitstekend

Napasorn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Hotel Zetta op 12 feb 2024
Thank you for the review! Glad you enjoyed your stay and hope to see you back sometime soon.

8/10 – Goed

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay.
It was pretty nice, just a couple little quirks that we lived with. The location was excellent for the things we wanted to do.
2 nachten verbleven in december 2023
Reactie van Hotel Zetta op 12 feb 2024
Thank you for the review! Glad you enjoyed your stay and hope to see you back sometime soon.

10/10 – Uitstekend

Martha, miami beach

1 nacht verbleven in december 2023
Reactie van Hotel Zetta op 12 feb 2024
Thank you for the review! Glad you enjoyed your stay and hope to see you back sometime soon.

10/10 – Uitstekend

Maribel, Patterson

1 nacht verbleven in december 2023
Reactie van Hotel Zetta op 1 feb 2024
Thank you for the great review. We hope to see you back sometime soon!

8/10 – Goed

James Keith

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023
Reactie van Hotel Zetta op 12 feb 2024
Thank you for the review! Glad you enjoyed your stay and hope to see you back sometime soon.

10/10 – Uitstekend

Sonia, San Jose

1 nacht verbleven in december 2023
Reactie van Hotel Zetta op 1 feb 2024
Thank you for the great review. We hope to see you back sometime soon!

10/10 – Uitstekend

Denisia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in november 2023
Reactie van Hotel Zetta op 2 dec 2023
Hello Denisia, thank you for your great review!

10/10 – Uitstekend

Melissa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk attendants were very accommodating and had a lot of recommendations for restaurants and places to see. The hotel was overall gorgeous and the room was very clean.
2 nachten verbleven in november 2023
Reactie van Hotel Zetta op 30 nov 2023
Hello Melissa and thank you for the great review. We are thrilled you enjoyed your stay!

2/10 – Ontzettend slecht

Esteban

Positief: Netheid
Negatief: Personeel en service, voorzieningen
Unfortunately, the only conclusion possible is that some of their staff are not reliable and dishonest. A one-of-a-kind item went missing at the property and neither housecleaning nor their management were able to locate it. Extremely dissatisfying.
1 nacht verbleven in november 2023
Reactie van Hotel Zetta op 26 nov 2023
Hello Esteban, we are sorry to hear about your missing item. Rest assured, we take this seriously and our team has done a complete and thorough search. We will keep in touch should anything develop.

10/10 – Uitstekend

Juan-Ettienne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Mark

3 nachten verbleven in november 2023
Reactie van Thomas op 9 dec 2023
Hello Mark and I am sorry to hear that we missed the mark during your stay. We addressed the noise issues based on your feedback and thank you. We hope that upon your next visit to San Francisco we can exceed your expectations! Please feel free to reach out to me personally if there is anything I can assist with.

4/10 – Matig

Lucas

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Quarto caverna e falta de explicação
O quarto, apesar dos móveis aparentarem ser os mesmos das fotos, a vista da janela era de uma parede do prédio vizinho a menos de 1 metro com uma porta pichada. Ou seja, manteve-se fechada durante toda a estadia. Isso, combinado com o pé direito baixo, dava a sensação de estarmos em uma caverna. Além disso, em momento algum do checkin nos foi avisado sobre a taxa obrigatória para os hóspedes, que contemplava $10 de minibar e acesso às facilidades do hotel. Somente nos foi avisado no checkout, no momento do pagamento. Apesar de haver uma placa pequeno no balcão, seria de bom tom avisar e EXPLICAR o que estava incluso.
2 nachten verbleven in november 2023
Reactie van Hotel Zetta op 17 nov 2023
Hello Lucas and thank you for your review. We are happy to hear you liked the room and sorry about the view. We are a small urban hotel and unfortunately are unable to offer city views. We have taken your feedback about the Guest Amenity Fee verbiage and will use that as a learning lesson. We appreciate you staying with us and hope we get the opportunity to see you again!

6/10 – Redelijk

GREG

Positief: Personeel en service, comfort kamer
Negatief: Netheid
Could be better
Advertisement is miss-leading. No view. Room comfort chair had questionable stains, (kind of gross) Daily amenities fees somewhat annoying, and should be available without a fee. Staff was friendly, especially Rico!!!!! Convenient location.
3 nachten verbleven in november 2023
Reactie van Hotel Zetta op 17 nov 2023
Hello Greg and thank you for your review. We are a small urban hotel and unable to offer city views. Your feedback is very important and we will address the cleanliness issues with our team. Rico will be especially happy to hear the shout out for great staff! Hope we get the chance to see you again sometime soon.

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Hotel Zetta op 10 nov 2023
Hello Jennifer, thank you for the great review! Hope to see you back sometime soon.

8/10 – Goed

Tracy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Eclectic hotel close to Chase Center. Friendly staff. Security guard on site. Clean and spacious room. Be aware of $35 guest amenities fee and $55 parking.
1 nacht verbleven in november 2023
Reactie van Hotel Zetta op 17 nov 2023
Hello Tracy and thank you for your review! Hope to see you back sometime soon.

10/10 – Uitstekend

Kim

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fun lobby with pool tables and Plinko - great design- loved the faux book shelf with books wallpaper in bathrooms. Large space , definitely great value and will book again.
1 nacht verbleven in oktober 2023
Reactie van Hotel Zetta op 3 nov 2023
Thank you for the great review! Hope to see you back sometime soon.

8/10 – Goed

Aaron

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property and room were nice and updated with many amenities in the room. The only thing that could be better is the TV cable connection.
1 nacht verbleven in oktober 2023
Reactie van Hotel Zetta op 22 okt 2023
Thank you for the review Aaron! Happy to hear you enjoyed the hotel and we will look into that TV Cable. Hope to see you back sometime soon.

10/10 – Uitstekend

Kathleen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Hotel Zetta op 22 okt 2023
Thank you for the great review Kathleen!

10/10 – Uitstekend

Omar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very accommodating, especially when I really needed help to have a special document printed for a conference. They were friendly & professional!
4 nachten verbleven in oktober 2023
Reactie van Hotel Zetta op 22 okt 2023
Thank you for the great review Omar and we hope to see you back sometime soon.

8/10 – Goed

Ben

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was clean and up to date on fashion decor. Loved the gym and the peloton bike. Staff was friendly and close to major transport. It is downtown area so of course some transient people, but front door is locked and monitored. Had a great stay. Would stay again.
3 nachten verbleven in september 2023
Reactie van Hotel Zetta op 15 okt 2023
Hello Ben and thank you for the review! Hope to see you back sometime soon.

10/10 – Uitstekend

Ilia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Hotel Zetta op 15 okt 2023
Hello Lilia, thank you for the great review! Hope to see you back sometime soon.

4/10 – Matig

Tyson

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Room looks nothing like the pictures, of course. The light fixtures are broken and hang at odd angles, the coffee maker is broken, the window looks out directly into a wall, and the room layout is just bizarre. My room featured a TV jammed up next to the foot of the bed and a locked door next to the head of the bed. The bed itself is fine, at least. But overall there are far nicer hotels for the same cost.
2 nachten verbleven in oktober 2023
Reactie van Hotel Zetta op 13 okt 2023
Thank you for the candid review Tyson, we always appreciate the feedback in order to improve. That layout is not typical of most of our rooms and we hope you give us another chance should you visit San Francisco!

10/10 – Uitstekend

Ian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Décoration and accommodations
1 nacht verbleven in oktober 2023
Reactie van Hotel Zetta op 13 okt 2023
Thank you for the great review Ian!

8/10 – Goed

Russ

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Convenient location
Went into town for one day. Really enjoyed this hotel. Very clean. Extremely convenient access from the freeway. Would use it again for sure.
1 nacht verbleven in oktober 2023
Reactie van Hotel Zetta op 13 okt 2023
Thank you for the review Russ! We hope to see you back sometime soon.

10/10 – Uitstekend

Luis

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel
1 nacht verbleven in september 2023
Reactie van Hotel Zetta op 6 okt 2023
Thank you for the great review Luis!

8/10 – Goed

Dan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Hotel Zetta op 30 sep 2023
Thank you for the review Dan. Hope to see you back sometime soon!

8/10 – Goed

STEVEN

Positief: Netheid, personeel en service en voorzieningen
Excellent location and cute hotel! AC in our room was broken and could not be fixed
4 nachten verbleven in september 2023
Reactie van Hotel Zetta op 29 sep 2023
Thank you for the review and glad you enjoyed the hotel! Terribly sorry to hear about the AC and we will surly address this. Hope to see you back sometime soon.

10/10 – Uitstekend

Matthew

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing Room! meh mattresses
The hotel is gorgeous. Nicely located where most thing are a simple walk or short ride away. The amenities and game room downstairs are amazing and a great way to pass some time. The room itself was beautiful, i loved the bathroom. However, the mattresses were not comfortable. Both had an angle to them, so you weren’t sleeping on a level surface, and they were incredibly loud. Anytime someone moved or repositioned themselves, loud creaks and groans from either the mattress or frame would ensue and wake everyone up. Literally the only downer about the room. Otherwise I’d was wonderful.
2 nachten verbleven in september 2023
Reactie van Hotel Zetta op 26 sep 2023
Thank you for the review and glad you enjoyed our hotel! We will be sure to have someone take a look at the mattress. Your feedback is much appreciated. Hope to see you back sometime soon.

8/10 – Goed

Miko

1 nacht verbleven in september 2023
Reactie van Hotel Zetta op 22 okt 2023
Thank you for the review Miko. Hope we get the chance to see you back sometime soon.

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Hotel Zetta op 24 sep 2023
Thank you for the great review Paul!

8/10 – Goed

Wei Jie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel offers lots of unique amenities to guests. The decor and style of the hotel in general is very up to date and unique. Staff are friendly and ready to accomodate requests as best as they can.
3 nachten verbleven in september 2023
Reactie van Hotel Zetta op 20 sep 2023
Thank you for the great review Wei Jie! Hope to see you back sometime soon.

10/10 – Uitstekend

Nick

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay, right next to BART and other transit options. Plenty of good dining near by
6 nachten verbleven in september 2023
Reactie van Hotel Zetta op 14 sep 2023
Thank you for the great review Nick! Hope to see you back sometime soon.