Studio, uitzicht op baai | Luxe beddengoed, pillowtop-bedden, een kluis op de kamer, een bureau

Beoordelingen van Hyatt Regency San Francisco

4 out of 5
Hyatt Regency San Francisco
5 Embarcadero Center, San Francisco, CA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 1286 van 1886 beoordelingen" "
Gastenscore: 8 - Goed. 343 van 1886 beoordelingen" "
Gastenscore: 6 - Redelijk. 129 van 1886 beoordelingen" "
Gastenscore: 4 - Matig. 62 van 1886 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 66 van 1886 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Mark

3 nachten verbleven in april 2024
Reactie van -Hyatt Regency San Francisco op 16 mei 2024
Dear Mark, Thank you for choosing Hyatt Regency San Francisco. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.-Hyatt Regency San Francisco

10/10 – Uitstekend

Nicolas

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Incredible view on San Francisco
This is hotel is excellent. I recommend to take the Ferry View in this hotel. It is just magnificent waking up with a view like this.
4 nachten verbleven in november 2023
Reactie van Hyatt Regency San Francisco op 6 dec 2023
Dear Nicolas, We are delighted you had a refreshing and fulfilling vacation at Hyatt Regency San Francisco. It is always wonderful to see from our guests how the incredible views helped to elevate their visit. Thank you for your recommendation to future guests, and we look forward to hosting you again soon.-Hyatt Regency San Francisco

6/10 – Redelijk

vimal

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No amenities or no water bottles too..
4 nachten verbleven in juli 2023
Reactie van General Manager op 5 aug 2023
Dear Vimal, Thank you for providing a review of our hotel. While you liked some aspects of your stay, we sincerely apologize that the amenities did not meet your needs. Your valuable feedback will be shared with our leadership for future improvements. We regret the inconvenience and hope to have another opportunity to welcome you back to our hotel.-Hyatt Regency San Francisco

10/10 – Uitstekend

Chenxin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good service, welcoming people and great location
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Madisun

Positief: Staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Yomaira

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Michael

2 nachten verbleven in mei 2024

10/10 – Uitstekend

ALIDA

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Director of Operations op 22 mei 2024
Dear Alida, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Hyatt Regency San Francisco.-Hyatt Regency San Francisco

10/10 – Uitstekend

ALLY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van General Manager op 22 mei 2024
Dear Ally, Thank you for letting us know your visit to Hyatt Regency San Francisco was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.-Hyatt Regency San Francisco

10/10 – Uitstekend

Johanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Safe hotel
1 nacht verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Johanna, Thank you for the great review for choosing us during your visit to San Francisco. It is always exciting to know that we exceeded our guest's expectations. It was a pleasure hosting you at Hyatt Regency San Francisco, and we hope to see you again soon. -Hyatt Regency San Francisco

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean hotel. Staff were good, nothing special. Loved the room and the view! Area outside the hotel a little sketch late at night/ early morning.
2 nachten verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Dear Michael, We are pleased you chose Hyatt Regency San Francisco for your recent visit to our area. We are thrilled that you loved our resort and that the breathtaking views helped to energize your stay. We will certainly share your generous compliments regarding our thoughtful hospitality with our entire staff. It was a pleasure hosting you, and we hope you will choose to stay with us again the next time you visit the area.-Hyatt Regency San Francisco

4/10 – Matig

Rodelfita

Reisde met familie
Negatief: Personeel en service, voorzieningen
The hotel is beautiful but the staff was extremely rude and you have to pay for parking
1 nacht verbleven in mei 2024
Reactie van Director of Operations op 21 mei 2024
Dear Rodelfita, Thank you for providing a review of your experience at our hotel. We sincerely apologize for the unpleasant interaction you had with some of our associates and for the service shortfalls you experienced while here. This is not typical of our service, and we certainly understand your frustration and are grateful for your patience. We have addressed these matters with the appropriate team to ensure this is not repeated. Also, we are sorry for any disappointment you had with the parking fee. We do hope you will revisit so we can provide you with the hospitality and accommodations you deserve.-Hyatt Regency San Francisco

6/10 – Redelijk

Donald

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in mei 2024
Reactie van Director of Operations op 19 mei 2024
Dear Donald, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.-Hyatt Regency San Francisco

10/10 – Uitstekend

Natalia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
2 nachten verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Natalia, Thank you for sharing about your stay at Hyatt Regency San Francisco. We appreciate the flattering remarks and are glad you enjoyed everything about your visit. Thank you for choosing us, and we look forward to your return!-Hyatt Regency San Francisco

10/10 – Uitstekend

NARESH, brampton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice experience
4 nachten verbleven in mei 2024
Reactie van -Hyatt Regency San Francisco op 16 mei 2024
Dear Naresh, Thank you for the great review for choosing us during your visit to San Francisco. It is always exciting to know that we exceeded our guest's expectations; we love knowing how much you enjoyed your stay with us. It was a pleasure hosting you at Hyatt Regency San Francisco, and we hope to see you again soon. -Hyatt Regency San Francisco

10/10 – Uitstekend

Bill

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, very clean, excellent shower head!!
4 nachten verbleven in mei 2024
Reactie van -Hyatt Regency San Francisco op 15 mei 2024
Dear Bill, Thank you for choosing us and for the outstanding review. We are glad our location was perfect for your needs and that you also had a relaxing shower. We hope to welcome you to the Hyatt Regency San Francisco again soon!-Hyatt Regency San Francisco

10/10 – Uitstekend

Julius

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Amazing stay, friendly staff
1 nacht verbleven in april 2024
Reactie van -Hyatt Regency San Francisco op 15 mei 2024
Dear Julius, It was a pleasure reading your review of Hyatt Regency San Francisco. We have an exceptional team whose top priority is ensuring every guest is comfortable and has a fulfilling stay, so we look forward to sharing your compliments with them! We are grateful for the feedback and look forward to welcoming you back soon.-Hyatt Regency San Francisco

8/10 – Goed

Julia

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and a 24-hour gym
1 nacht verbleven in mei 2024
Reactie van -Hyatt Regency San Francisco op 15 mei 2024
Dear Julia, Thank you for choosing us and for the outstanding review. We are glad our convenient location and well-equipped fitness center added to the enjoyment of your visit. It was a pleasure serving you, and we hope to welcome you to the Hyatt Regency San Francisco again soon!-Hyatt Regency San Francisco

10/10 – Uitstekend

Josh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van -Hyatt Regency San Francisco op 14 mei 2024
Dear Josh, On behalf of our team at Hyatt Regency San Francisco, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.-Hyatt Regency San Francisco

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in mei 2024
Reactie van -Hyatt Regency San Francisco op 12 mei 2024
Dear Robert, Thank you for the great review for choosing us during your visit to San Francisco. It is always exciting to know that we exceeded our guest's expectations; we love knowing how much you enjoyed your stay with us. It was a pleasure hosting you at Hyatt Regency San Francisco, and we hope to see you again soon. -Hyatt Regency San Francisco

10/10 – Uitstekend

Janet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van -Hyatt Regency San Francisco op 12 mei 2024
Dear Janet, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make Hyatt Regency San Francisco your home away from home whenever your travels bring you to our area.-Hyatt Regency San Francisco

10/10 – Uitstekend

Aaron

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone on the staff was very helpful and so very nice. This hotel was wonderful and very beautiful. This was our last stop on a four city trip and was by far the best hotel we stayed at. Everything was perfect. And a special thank you to the staff at the Market, very friendly and helpful.
3 nachten verbleven in mei 2024
Reactie van Management op 7 mei 2024
Dear Aaron, Thank you for sharing about your stay at Hyatt Regency San Francisco. We appreciate the flattering remarks and are glad you enjoyed everything about your visit. We love providing a seamless travel experience with our outstanding location and service. Thank you for choosing us, and we look forward to your return!-Hyatt Regency San Francisco

10/10 – Uitstekend

Reza

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Management op 8 mei 2024
Dear Reza, Thank you for your stay at Hyatt Regency San Francisco. We appreciate the excellent rating and are glad you enjoyed everything about your visit. Thank you again for choosing us, and we look forward to your return!-Hyatt Regency San Francisco

10/10 – Uitstekend

jeffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van General Manager op 7 mei 2024
Dear Jeffery, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Hyatt Regency San Francisco.-Hyatt Regency San Francisco

10/10 – Uitstekend

Blanca

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bartender was a jerk Enrique due to not leaving a tip. Security was an ass cause we were in my room laughing at 9:00 pm they said a complaint was done on my room and at 12 midnight there was so much noise I was pissed
1 nacht verbleven in mei 2024
Reactie van Management op 8 mei 2024
Dear Blanca, Thank you for being our guest. While your rating reflects you enjoyed your stay overall, except for the disappointment you felt due to the specific concerns you outlined. Your total satisfaction is our top priority; therefore, we extend our apologies for the frustration and inconvenience these issues caused. We will take the appropriate action to ensure this does not happen again. We appreciate your patience and would love to provide you with the service and hospitality you deserve from us.-Hyatt Regency San Francisco

10/10 – Uitstekend

Gaston

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Magnifique wow
3 nachten verbleven in april 2024
Reactie van General Manager op 5 mei 2024
Dear Gaston, Thank you for the great review of Hyatt Regency San Francisco. We appreciate the kind comments about our hotel design. We value hearing from our guests and love knowing how much you enjoyed our property. We hope to welcome you again soon.-Hyatt Regency San Francisco

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room with balcony was lovely with a view of the water. Loved the intriguing layout of the hotel … I hope to be able to visit again!
2 nachten verbleven in april 2024
Reactie van Management op 5 mei 2024
Dear Nicole, Thank you for your kind words about Hyatt Regency San Francisco. We are delighted to know that you had an excellent stay with us. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. We look forward to welcoming you back soon.-Hyatt Regency San Francisco

8/10 – Goed

Kevin

1 nacht verbleven in februari 2024
Reactie van -Hyatt Regency San Francisco op 3 mei 2024
Dear Kevin, We are happy you had such a lovely stay at Hyatt Regency San Francisco! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.-Hyatt Regency San Francisco

2/10 – Ontzettend slecht

Jinyu, Winchester

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
We let the hotel know of our wish to have a room that’s quite as we are very light sleepers. We put in301 the woman at the reception told us it’s quite. It turn out that the outside and inside were very noisy for the three nights we stained in this hotel. Someone played music at a little after 7 am on Sunday! The location is convenient in terms of public transportation. The room was very basic, no water bottles, no sleepers were provided. You only jhave two paper cups and 2 glasses provided.
3 nachten verbleven in april 2024
Reactie van Management Team op 2 mei 2024
Dear Jinyu, Thank you for sharing your experience with us. We apologize for the inconvenience you experienced due to noise disturbances during your stay. We understand the importance of a quiet environment, especially for light sleepers, and we regret that we were unable to fulfill your room request. We will address your concerns with our team to ensure better assignment of accommodations for future guests with similar preferences. We also regret your disappointment with the in-room amenities provided. Your feedback is valuable, and we will review our offerings to see how we can enhance the guest experience. On a positive note, we are happy to know that you found our location convenient for your needs during your visit. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.-Hyatt Regency San Francisco

10/10 – Uitstekend

Colleen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful facility with nice staff, beautiful area clean rooms, nice stay!
2 nachten verbleven in april 2024
Reactie van -Hyatt Regency San Francisco op 30 apr 2024
Dear Colleen, Thank you for the great review for choosing us during your visit to San Francisco. It is always exciting to know that we exceeded our guest's expectations; we love knowing how much you enjoyed our spotless property and exceptionalstaff. It was a pleasure hosting you at Hyatt Regency San Francisco, and we hope to see you again soon. -Hyatt Regency San Francisco

6/10 – Redelijk

Jan Aram

1 nacht verbleven in april 2024
Reactie van Managing Director op 19 mei 2024
Dear M. Aram, Thank you for your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve.-Hyatt Regency San Francisco

10/10 – Uitstekend

Kimberly

2 nachten verbleven in april 2024
Reactie van Director of Operations op 19 mei 2024
Dear Kimberly, Thank you for the great review for choosing us during your visit to San Francisco. It is always exciting to know that we exceeded our guest's expectations. It was a pleasure hosting you at Hyatt Regency San Francisco, and we hope to see you again soon. -Hyatt Regency San Francisco

10/10 – Uitstekend

Helen

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Interior design of building was unique
1 nacht verbleven in april 2024
Reactie van -Hyatt Regency San Francisco op 30 apr 2024
Dear Helen, Thank you for the great review of Hyatt Regency San Francisco. We appreciate the kind comments about our hotel design. We value hearing from our guests and love knowing how much you enjoyed our property. We hope to welcome you again soon.-Hyatt Regency San Francisco

8/10 – Goed

Rashawnda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property to stay at.
1 nacht verbleven in april 2024
Reactie van Hyatt Regency San Francisco op 30 apr 2024
Dear Rashawnda, Thank you for the great review of Hyatt Regency San Francisco. We appreciate the kind comments about our hotel. We value hearing from our guests and love knowing how much you enjoyed our property. We hope to welcome you again soon.-Hyatt Regency San Francisco

8/10 – Goed

Robert

Zakenreiziger, Reisde met familie
It’s pricey but convenient if you don’t plan on leaving the hotel
1 nacht verbleven in april 2024
Reactie van -Hyatt Regency San Francisco op 30 apr 2024
Dear Robert, Thank you for choosing us and for the outstanding review. We are glad you enjoyed your stay with us and that our location added to your enjoyment. We value your feedback and hope to welcome you to the Hyatt Regency San Francisco again soon!-Hyatt Regency San Francisco

10/10 – Uitstekend

Ismael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will stay here again
1 nacht verbleven in april 2024
Reactie van -Hyatt Regency San Francisco op 29 apr 2024
Dear Ismael, We are pleased you chose Hyatt Regency San Francisco for your recent visit to the city. We are thrilled that you loved our hotel, and we will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.-Hyatt Regency San Francisco

10/10 – Uitstekend

Lauren, San Bruno

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van -Hyatt Regency San Francisco op 30 apr 2024
Dear Lauren, We appreciate you taking the time to leave your kind rating for Hyatt Regency San Francisco. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon! -Hyatt Regency San Francisco

10/10 – Uitstekend

Jodee Ann Arellano

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All staff were very welcoming and friendly, and I felt very safe as a lone female traveller. All of my questions and concerns were addressed respectfully. The hotel itself is in a great location nearby many shops and restaurants, and I had a great view of the bay and city from my room.
2 nachten verbleven in april 2024
Reactie van -Hyatt Regency San Francisco op 29 apr 2024
Dear Ms. Arellano, It was a pleasure reading your review of Hyatt Regency San Francisco. We have an exceptional team whose top priority is ensuring every guest is comfortable and has a fulfilling stay, so we look forward to sharing your compliments with them! We are also glad you enjoyed the spectacular views and found our location to be convenient for your needs. We are grateful for the feedback and thank you for choosing us.-Hyatt Regency San Francisco

10/10 – Uitstekend

Adam

1 nacht verbleven in april 2024
Reactie van -Hyatt Regency San Francisco op 16 mei 2024
Dear Adam, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make Hyatt Regency San Francisco your home away from home whenever your travels bring you to our area.-Hyatt Regency San Francisco

10/10 – Uitstekend

Ariella

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, great and clean facilities, Walkable to many shops around the property. The bed and pillows aren’t the most comfy but overall a great stay.
3 nachten verbleven in april 2024
Reactie van Hyatt Regency San Francisco op 26 apr 2024
Dear Ariella, Thank you for sharing about your stay at Hyatt Regency San Francisco. We appreciate the flattering remarks and are glad you enjoyed everything about your visit. We love providing a seamless travel experience with our outstanding location, service, and amenities. We are grateful for all your feedback and look forward to your return!-Hyatt Regency San Francisco

8/10 – Goed

Renee

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome room! Very clean and comfortable. The bathroom is very spacious and had a large walk in shower. Has mini fridge, but no microwave. Bed and bedding very comfortable. Daily housekeeping. Loved the view of the bay, it wasn't a full on view though. Great location, few city blocks from pier 1 area. You could walk it if spry, otherwise an Uber will get you to the pier 39 area for about 12-15 dollars. Safe area. We did not feel unsafe at all or nervous. And the trolley is right outside!!! Recommend Ziggy's Burgers for awesome burgers and they are across the street from the hotel. However, check in was hard to find, not well marked. The walk to the room was so long! The floors are really super long, so those with a walking disability make sure they give you a room closer to the elevator. You cannot get a luggage cart, you have to have luggage service. So frustrating not to have a cart available. We had to schlep all our things down the LONG hall. DO NOT get the breakfast buffet! It was awful and was 36.00 a person. Very shameful for a Hyatt to put out this poor quality of food. I am still upset about that. I've had really good free Breakfast at numerous hotels, this was worse than a bad free breakfast. No pool or hot tub Overall, I recommend this hotel as the room itself was very nice!
3 nachten verbleven in april 2024
Reactie van Hyatt Regency San Francisco op 24 apr 2024
Dear Renee, Thank you for choosing Hyatt Regency San Francisco and for your nice rating. We are pleased to read that you loved our location was convenient for your needs combined with the spacious and relaxing accommodations with amazing views and thoughtful in-room amenities we provide. However, we are sorry for not meeting some of your expectations and that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We have also taken additional note of your comments regarding the trolley as we are always looking for ways to enhance our guest satisfaction. We hope to have another opportunity to welcome you back to our hotel.-Hyatt Regency San Francisco

6/10 – Redelijk

Umar

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I DID NOT GET THE ROOM I BOOKED. IT WAS A CLUB ROOM WHEN I HAD BOOKED A DIFFERENT ROOM. RECEPTIONIST KEPT ON TRYING TO UP SELL ME A SUITE FOR MORE MONEY....
2 nachten verbleven in april 2024
Reactie van Hyatt Regency San Francisco op 24 apr 2024
Dear Umar, Thank you for your review. We sincerely apologize for the frustrations you encountered due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We are also sorry for the concern you had with one of our front desk associates. We will take appropriate action where necessary to serve you better in the future. We are grateful for your patience and hope you will stay with us again for a more gratifying experience. -Hyatt Regency San Francisco

8/10 – Goed

Sonia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They have hidden fees
1 nacht verbleven in april 2024
Reactie van Hyatt Regency San Francisco op 23 apr 2024
Dear Sonia, Thank you for choosing Hyatt Regency San Francisco and for your kind rating. We are glad you enjoyed many aspects of your time and had a comfortable stay. However, we regret the disappointment you had with the extra cost associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We understand your frustrations if these costs came as a surprise to you. We are grateful for your feedback and hope to see you again soon.-Hyatt Regency San Francisco

2/10 – Ontzettend slecht

Zakaria

Reisde met familie
Negatief: Netheid
Room service did not come. I also called for room service to come and clean the room. I stayed there for two nights. I waited one hour for the belt to come help me with my luggage nobody came so I have to take my own luggage down. Valet is just insane will not be coming back
2 nachten verbleven in april 2024
Reactie van Hyatt Regency San Francisco op 23 apr 2024
Dear Zakaria, Thank you for choosing our hotel for your accommodation needs. We sincerely apologize for not meeting your expectations and for the inconvenience caused due to the oversight in responding to your request. We are reviewing these concerns with our associates to make sure we are promptly and appropriately replying to every guest. We have also taken additional note of your comments regarding the valet as we are always looking for ways to enhance our guest satisfaction. We are grateful for your patience and hope you will change your mind and give us another opportunity so we can provide you with a much-improved visit.-Hyatt Regency San Francisco

10/10 – Uitstekend

Shaikh, Milpitas

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location with great amenities. Walking distance from lot of transportation options and the famous Wharf.
2 nachten verbleven in april 2024
Reactie van Hyatt Regency San Francisco op 23 apr 2024
Dear Shaikh, Thank you for the outstanding review. We are glad to know that you loved our location was convenient to everything you wanted to do on this visit and the amenities. Thank you once more for choosing Hyatt Regency San Francisco, and we look forward to your next stay.-Hyatt Regency San Francisco

8/10 – Goed

Bobette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hyatt Regency San Francisco op 23 apr 2024
Dear Bobette, Thank you for the wonderful rating for Hyatt Regency San Francisco! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.-Hyatt Regency San Francisco

10/10 – Uitstekend

Luay

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, nice staff and easy check in
1 nacht verbleven in april 2024
Reactie van Management op 21 apr 2024
Dear Luay, Thank you for the excellent rating! It is fantastic to hear you enjoyed everything about your stay at Hyatt Regency San Francisco. We are delighted we could accommodate you during your time in our area and that we left you with such a wonderful impression. Your praise for our check-in service is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon.-Hyatt Regency San Francisco

10/10 – Uitstekend

Arthi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Located in a great location, easy to access many parts of the city via public transit. Excellent place to stay for a week long visit!
7 nachten verbleven in april 2024
Reactie van General Manager op 19 apr 2024
Dear Arthi, Thank you for choosing us and for the outstanding review. We are glad our location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency San Francisco again soon!-Hyatt Regency San Francisco

4/10 – Matig

Beaumont, Haleiwa

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van GENERAL MANAGER op 18 apr 2024
Dear Beaumont, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.-Hyatt Regency San Francisco

10/10 – Uitstekend

Ivy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and easy access to public transit.
2 nachten verbleven in april 2024
Reactie van Management op 16 apr 2024
Dear Ivy, Thank you for choosing us and for the outstanding review. We are glad our location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency San Francisco again soon!-Hyatt Regency San Francisco