Luxe beddengoed, pillowtop-bedden, een kluis op de kamer, een bureau
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Beoordelingen van Inn By The SFO

2 out of 5
Inn By The SFO
701 Airport Blvd, South San Francisco, CA

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 383 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 351 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 137 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 59 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 72 van 1002 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

6,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Nick, Bredene

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are outdated, dirty, mold in the bathroom. No housekeeping. No breakfast even though they say they provide it.
4 nachten verbleven in oktober 2023
Reactie van Management op 10 okt 2023
Thank you for your review. I am glad to hear that overall your experience was positive. I amdisappointed to hear that our room service and housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward

8/10 – Goed

soraya van, Hellevoetsluis

Reisde met partner
Positief: Netheid, voorzieningen
Op zich een prima kamer, magnetron, koelkast was aanwezig. Bed lag lekker. Dichtbij vliegveld en downtown San Francisco is op 30 minuten rijden. Ontbijt, is geen ontbijt te noemen. Er staan muesli repen, wat fruit, koffie, koud water en een soort voorverpakt koffiebroodje. Dat is het, je kan er ook niet zitten om het op te eten. Wifiverbinding is niet echt super. Kamer wat stoffig, douchedeur onder de vlekken, vriezer mag ontdooid worden. Buiten dat, is het verder schoon.
2 nachten verbleven in september 2023
Reactie van RAM op 25 sep 2023
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

8/10 – Goed

Raymond

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Prima hotel bij de Airport SFO.
Kamer was uitstekend, schoon goed bed prima sanitair. Ontbijt was beperkt en zitje in de zon creeren eventueel ook een optie, met name gekozen inclusief ontbijt en daar dus ook voor betaald, maar mijn inziens wel heel beperkt in aanbod.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Option close to highsay and SF
We had a pleasant stay. Breakfast isn't all that and rooms are a little moist.

6/10 – Redelijk

Petra, Amsterdam

Positief: Personeel en service
Hotel vlak bij het vliegveld
Hotel vlak bij het vliegveld en op loop afstand de treinverbinding naar San Francisco, vliegveld of San José. Het hotel ligt aan de highway 101 en is helaas wel gehorig. Het ontbijt bestaat uit sapjes, koffie, fruit en koeken of cereal. Geen luxe hotel, maar voor de prijs die wij betaalde zeker niet slecht.

2/10 – Ontzettend slecht

Dy Dy

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was given a dirty room in which I have several videos I woke up stuffy because of dust that look like it had been accumulated from 2 yrs. When I went to turn key in and speak to someone no answer which should have been red flag. Same thing happened when I arrived no one was there had to wait 30 min for staff to arrive. I have been trying to get refund before I show an attorney these photos and videos of room and hotel.
2 nachten verbleven in april 2024

4/10 – Matig

Fazilet

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is old but that wasnt the problem. The room hasnt been cleaned for a while which can be seen from all the dust and spiderwebs inside the room, at the lamps, the mirror… the bathroom has obvious signs of black mould. Even with open door and window there was moisture everywhere after 1 shower. All in all it wanst a pleasurable experience. 1 night before a flight from SFO was more than enough.
1 nacht verbleven in april 2024

6/10 – Redelijk

Tay

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room had a broken shower rod, there's mold on the door And the room has damages all around
1 nacht verbleven in april 2024
Reactie van Management op 22 apr 2024
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.

8/10 – Goed

Karla, Big Lake

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Ram op 18 apr 2024
Thank you for your positive feedback.

6/10 – Redelijk

Sukanya

2 nachten verbleven in maart 2024
Reactie van Ram op 10 apr 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel.

2/10 – Ontzettend slecht

Stanley

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No one was there when I arrived at 1am on March 18th to check me in.
Reactie van Management op 29 mrt 2024
Sorry for your inconvenience.

2/10 – Ontzettend slecht

Jason

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Smelled.
1 nacht verbleven in maart 2024
Reactie van Management op 29 mrt 2024
Thank you for taking the time to provide us with feedback. We apologies that your stay did not meet your expectations and we will take steps to address this issue in the future.

2/10 – Ontzettend slecht

Miranda

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Visible dirt on carpets and surfaces. Gross and dirty. Not suitable for a stay with my child. Not suitable if you would like a clean hotel room.
1 nacht verbleven in februari 2024
Reactie van Management op 28 feb 2024
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay

10/10 – Uitstekend

Sai

1 nacht verbleven in februari 2024
Reactie van Ram op 29 mrt 2024
We appreciate your feedback and are delighted to know you enjoyed your stay. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that your oved you experience us.

10/10 – Uitstekend

Zeb

1 nacht verbleven in februari 2024
Reactie van Ram op 29 mrt 2024
We have passed your wonderful review onto our team at Motel thank you so much for taking the time to leave a review about our staff and service.Our customers feedback guides our business and helps us keep improving the service we provide.

6/10 – Redelijk

??

Negatief: Netheid, staat van de accommodatie en faciliteiten
初めての1人海外旅行で2泊しました。海外のホテルなので特に期待はせず、寝るだけの場所として考えていたのでそこまでのイメージダウンはありません。しかし、部屋の鍵は閉まらずフックで開かないようにしてあり、自販機のドリンクは全て完売、朝食付きとありましたが朝食の提供はなく、冷蔵庫に入れた飲み物は凍っていました。 本当にただ寝るだけの場所と考えるなら特に問題はありません。
1 nacht verbleven in februari 2024
Reactie van Management op 9 mrt 2024
We appreciate you taking the time to provide detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet yourexpectations.

10/10 – Uitstekend

Virginia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome
12 nachten verbleven in februari 2024
Reactie van RAM op 28 feb 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

2/10 – Ontzettend slecht

Binh

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property promised breakfast and there was no breakfast served. They only had some coffee, apples, and oranges and called it Breakfast. We asked for a refund and to leave the hotel and they called the police on us stating that we wanted to pick a fight and threatened to hurt them. We were there on vacation so why will we do such things? The hotel carpet was smelly and dirty. The room was dark, windows were dirty and foggy. Room was super cold, just a thin blanket and sheet. We did not sleep well because we were so cold that night. Upon awakening, we were hungry and found out that they dont serve hot breakfast as what they advertised that breakfast will be serve from 7-10 am. Then they told us to wait 15 minutes, breakfast will be ready. We waited for 30 minutes, went down to the lobby and the laddy said her manager went to Costco to get some breakfast, We waited again for him and when he came back with some apples, he said that was our breakfast. We said we want to leave and get a refund and he was I am busy, Cant you tell. Wait. He has no manner and super bad customer service. Do nt stay at this hotel.
4 nachten verbleven in februari 2024
Reactie van Management op 19 feb 2024
I hope this note finds you well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This isn't very reassuring to hear, but we hope you give us another chance to make it up to you

2/10 – Ontzettend slecht

Cindy, San Francisco

Negatief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Management op 19 feb 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 – Ontzettend slecht

Val

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Management op 19 feb 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par

2/10 – Ontzettend slecht

Hager

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was extremely misleading. no breakfast provided, was not provided any room service or even changing of waste containers/trash. room was covered in dust and someone definitely entered the room while I was out but didn't do anything. very weird. would not recommend to anyone.
3 nachten verbleven in februari 2024
Reactie van Management op 12 feb 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 – Goed

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van RAM op 12 feb 2024
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

10/10 – Uitstekend

Cindy, San Francisco

Positief: Voorzieningen
Great location
1 nacht verbleven in januari 2024
Reactie van RAM op 1 feb 2024
Thank you for your kind comments. I will be sure to let our staff know how much they impacted your experience. We are always pleased to be your second home whenyou're in the area.

10/10 – Uitstekend

Brandon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing hotel for value.
1 nacht verbleven in januari 2024
Reactie van RAM op 1 feb 2024
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon.

4/10 – Matig

Barbara

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Given a room where super bright ceiling light would not turnoff. Only other option was to move downstairs at 11pm. No elevator and we are handicapped. Very disappointing.
1 nacht verbleven in januari 2024
Reactie van Management op 29 jan 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 – Ontzettend slecht

Rafaella

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
there’s no breakfast at the property, they should remove from their website “free breakfast” because for example i booked there just for the breakfast in the morning and didn’t have
1 nacht verbleven in januari 2024
Reactie van Management op 12 feb 2024
Thank you for your positive comments and I am pleased you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay, and don't try my best to rectify the situation

2/10 – Ontzettend slecht

David

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Was fine for work
4 nachten verbleven in januari 2024
Reactie van Management op 9 mrt 2024
I hope this note finds you well. We have sent your feedback to the personnel concerned. I apologize for this bad experience.

4/10 – Matig

Hongbo

1 nacht verbleven in januari 2024
Reactie van Management op 12 feb 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's a boost for us every time we hear positive reviews such as this.

4/10 – Matig

Yoon

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
OMG have some pride
Rooms need major remodeling, carpet was filthy. Not cleaned, dirty tub and floors. Positive note bed was comfortable and parking.
2 nachten verbleven in januari 2024
Reactie van Management op 13 jan 2024
Thank you for your positive comments and I am pleased that you had a good stay overall.However, I apologize for the inconveniences that you experienced during your stay and don'thesitate to call me to share more information and I will try my best to rectify the situation

10/10 – Uitstekend

kira

1 nacht verbleven in december 2023
Reactie van Management op 1 jan 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's a boost for us whenever we hear positive reviews like this. We will be sure to let [Ram] know that he made an impact during your stay. We hope to welcome you back to the hotel soon!

2/10 – Ontzettend slecht

Ananth

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was not clean at all. The property did not provide breakfast as promised on Expedia . Terrible experience…
3 nachten verbleven in december 2023
Reactie van Management op 1 jan 2024
8. Thank you for your positive comments and I am pleased that you had a good stay overall.However, I apologize for the inconvenience that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.

6/10 – Redelijk

Dennis

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Needs to have a better continental breakfast (very limited selection)
1 nacht verbleven in december 2023
Reactie van Management op 1 jan 2024
Thank you for your review. I am glad to hear that overall your experience was positive. I amdisappointed to hear that our room service and housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forwardto seeing you soon

10/10 – Uitstekend

James

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in december 2023
Reactie van Management op 23 dec 2023
Thank you for taking the time to review your stay with us. We will let [Ram] know that you were pleased with his/her service. We hope to welcome you back againsoon.

10/10 – Uitstekend

Kenneth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The remodeled rooms are very nice, providing a microwave, a small refrigerator and a coffee maker.
2 nachten verbleven in december 2023
Reactie van RAM op 23 dec 2023
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon

4/10 – Matig

Stephanie

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Basic and extra dirty
Dirty. Almost everything (headboard, tables, desk, lamps, TV, walls) had a smear of something. Maybe it was mud, food, bodily fluids, I don't know. There was also a decent layer of dust behind the tables/desk. Phone in the room did not work. The shower would not stop dripping even with the handle turned fully off. The toilet would make some kind of noise occasionally. Something like after you flush and the sound it makes when the tank is just about done filling back up. Front staff at check in was nice though. Bed was okay. Microwave was convenient. Ample free parking in a Tuesday. If you don't mind the level of cleanliness, this place is fine.
1 nacht verbleven in december 2023
Reactie van Management op 8 dec 2023
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.

6/10 – Redelijk

Gilbert

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Good part is at least first floor rooms didn't have much road or airport noise. Bit of mildew, we had to tighten loose toilet seat, carpet clean but dust on furniture. There was some apples/oranges as well as packaged pastry for breakfast. Don't know when those hours are because they have to leave the door locked when no one is there and didn't want to ring the bell just to get that. However, there is a good Mexican bakery Hijas del Gallo a few blocks away. No extra charge for parking.
2 nachten verbleven in oktober 2023
Reactie van Management op 19 okt 2023
. We appreciate you taking the time to provide us with such detailed feedback about yourstay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management.

10/10 – Uitstekend

Gordon

Positief: Netheid, personeel en service en voorzieningen
The owners were very accommodating of my need to keep the room beyond the vacate hour. The property needs updating but is good value for San Francisco. The room was clean.
1 nacht verbleven in oktober 2023
Reactie van RAM op 14 okt 2023
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

10/10 – Uitstekend

Jacquie

2 nachten verbleven in oktober 2023
Reactie van RAM op 16 okt 2023
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

6/10 – Redelijk

RAFAEL

Positief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in september 2023
Reactie van RAM op 9 okt 2023
I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future

8/10 – Goed

Parvathy, Chico

1 nacht verbleven in oktober 2023
Reactie van Management op 30 okt 2023
.Thank you for taking the time to review your stay with us. We will let [Ram] know that you were pleased with his/her service. We hope to welcome you back againsoon.

6/10 – Redelijk

Trece

1 nacht verbleven in oktober 2023
Reactie van Management op 9 okt 2023
Thank you for taking the time to review our property. I am glad to hear that we will be your top choice when you visit [South San Francisco]. We look forward to welcoming you back soon!

8/10 – Goed

DIDIER

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2023
Reactie van RAM op 26 sep 2023
I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future.

2/10 – Ontzettend slecht

Kelly

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Management op 24 sep 2023
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us a phone number or email address so our Hotel manager can discuss your issues personally.

4/10 – Matig

Laura

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Había un mal olor en la habitación solo al entrar se sentía mal olor y eso lo hace a uno sentir que el lugar es sucio, aunque se vea aparentemente limpio
1 nacht verbleven in september 2023
Reactie van Management op 22 sep 2023
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconvenience that you experienced during your stay, and don't hesitate to call me to share more information

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
inn at sfo
parking was very tight, especially since someone parked right in the middle of two spaces. the only other open space was unmaneuverable. luckily there was one spot on the street I was able to get into. the tv never worked; every day "someone will be here tomorrow." we didn't bother to ask about it the 4th night. we used a roll away bed for two nights; it was like two layers of fabric over the springs. it definitely needs a new mattress.
4 nachten verbleven in september 2023
Reactie van Management op 22 sep 2023
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconvenience that you experienced during your stay, and don't hesitate to call me to share more information

10/10 – Uitstekend

Victor

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelent place for a short stay.
5 nachten verbleven in september 2023
Reactie van RAM op 20 sep 2023
Thank you for taking the time to review our property. I am glad we will be your top choice when you visit [South San Francisco]. We look forward to welcoming you back soon!

8/10 – Goed

Christopher

Reisde met een groep
Positief: Netheid
It was fine. I did not need anything fancy. Low key. Found a spot to eat downtown. Overall good.
Reactie van RAM op 19 sep 2023
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

4/10 – Matig

Jacqueline

Zakenreiziger
It would have been nice to be able to enter the lobby to get out of the traffic noise & to hear the person behind the dividers. I couldn't ask questions or hear them at all. Their only concern was that I wasn't sneaking any additional people into my room! I travel to SFO for medical care & am typically in a lot of pain. So the extra standing & inability to ask questions compounded my discomfort. I couldn't even ask for a copy of my final receipt.
1 nacht verbleven in september 2023
Reactie van Management op 17 sep 2023
Thank you for your review. I am very happy that the staff was welcoming andaccommodating and that you enjoyed [insert the other positive points that the guest mentioned here]. However, I am sorry to hear that you were not satisfied with it. This has been communicated to the concerned staff

6/10 – Redelijk

David Christopher

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The property isn't in the best of areas, there is not a lot of choice in the way of restaurants close, most things are less than appetizing looking and a decent walk away. i Found myself ordering doordash which is ok I guess. The room was not cleaned once while I was there. No one changed the sheets or asked if I needed additional linens or anything. I didn't feel secure, the lone door into the room area was open more often than it was closed, and it really wouldn't matter since the parking lot in the back was wide open anyway. On my First day, the police spent a significant amount of time questioning my next door room neighbor. Again none of this made me feel safe. Speaking of safes, the safes in none of the rooms work. I ended up carrying around all of my valuables for all three days of the conference I was attending. All in all I would not recommend this hotel, I understand why they are so adamant about not refunding people who prepaid for this hotel. DO NOT stay here.
3 nachten verbleven in september 2023
Reactie van Management op 15 sep 2023
Thank you for your positive comments and I am pleased you had a good stay overall. However, I apologize for the inconvenience that you experienced during your stay, and don't hesitate to call me to share more information

2/10 – Ontzettend slecht

Brett

1 nacht verbleven in september 2023
Reactie van Management op 5 okt 2023
Thank you for your positive comments and I am pleased you had a good stay. However, I apologize for the inconvenience that you experienced during your stay and don't hesitate to call me to share more information