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Beoordelingen van Sonesta Select San Francisco Airport Oyster Point Waterfront

3 out of 5
Sonesta Select San Francisco Airport Oyster Point Waterfront
1300 Veterans Blvd, South San Francisco, CA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 622 van 1179 beoordelingen" "
Gastenscore: 8 - Goed. 298 van 1179 beoordelingen" "
Gastenscore: 6 - Redelijk. 136 van 1179 beoordelingen" "
Gastenscore: 4 - Matig. 65 van 1179 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 58 van 1179 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

7,8/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Jacqueline

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room was poor and dirty. There’s no handsoap and enough toilet papers for our stay. We did not get the airco cool and slept badly.
3 nachten verbleven in augustus 2021

8/10 – Goed

Shubham

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good property
1 nacht verbleven in mei 2024
Reactie van Sonesta Select op 24 mei 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

8/10 – Goed

Danny

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Virginia

Reisde met familie
Positief: Voorzieningen
Everything was perfect, thanks
2 nachten verbleven in mei 2024
Reactie van Customer Service op 23 mei 2024
Virginia, thank you for your kind words! The team at Sonesta Select San Francisco Airport Oyster Point Waterfront is delighted everything was perfect during your stay. We look forward to welcoming you back soon!

10/10 – Uitstekend

Judith

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Keith is really nice
1 nacht verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Judith, thank you for highlighting the excellent service from Keith. The team at Sonesta Select San Francisco Airport Oyster Point Waterfront is thrilled to hear about your positive experience. We're looking forward to welcoming you back!

10/10 – Uitstekend

Melanie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quick stay before flight out the next morning. It was perfect.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 21 mei 2024
Melanie, Sonesta Select San Francisco Airport Oyster Point Waterfront is delighted to hear that your stay was perfect. We're looking forward to welcoming you back for another visit soon!

6/10 – Redelijk

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Thank you for sharing your feedback, Jennifer.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 – Uitstekend

Hector

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean
1 nacht verbleven in mei 2024
Reactie van Customer Service op 20 mei 2024
Thank you for the kind words, Hector!It's excellent you enjoyed your time at Sonesta Select San Francisco Airport Oyster Point Waterfront! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us!We can't wait to see you again soon for another amazing experience!

10/10 – Uitstekend

Carol

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean and location was convenient for one night in SF
1 nacht verbleven in mei 2024
Reactie van Customer Service op 19 mei 2024
Carol,Thank you for sharing your experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're delighted to hear that you found the room clean and the location convenient for your stay. We hope to welcome you back on your next visit!

6/10 – Redelijk

Roy

Positief: Netheid, personeel en service
Negatief: Voorzieningen
Easy access to facilities and South San Francisco. The rooms were clean but my mattress seemed worn and very uncomfortable. It made a difficult night sleep and strenuous working meetings the next day.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Roy, we appreciate your feedback. It's great that you found the location convenient and the rooms clean. We regret to hear about the issue with your mattress. Your comments are valuable, and our team will certainly take them into consideration. We hope your next stay is much more comfortable.

10/10 – Uitstekend

Maxwell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Sonesta Select op 18 mei 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

8/10 – Goed

Charles

Positief: Personeel en service
1 nacht verbleven in mei 2024
Reactie van Sonesta Select op 17 mei 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

8/10 – Goed

Clarence L. Lewis

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Clarence, thank you for sharing your review of Sonesta Select San Francisco Airport Oyster Point Waterfront. We're glad you enjoyed your stay with us. We're looking forward to welcoming you back soon.

10/10 – Uitstekend

Manuel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, very quiet for being next to the freeway. Rooms were very comfortable, I will stay here again. Staff was very professional and courteous.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 14 mei 2024
Manuel, it's terrific to know that you found your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront to be comfortable and tranquil, despite its proximity to the freeway. We're also thrilled that the cleanliness and our courteous team members were well-appreciated. Your willingness to stay with us again is the highest compliment we could hope for! We eagerly anticipate your return.

4/10 – Matig

Charlene

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, voorzieningen
There was no soap in the vanity Had to going into the shower to get soap. Bathroom floor was dirty and found a roach on the coffee tray
2 nachten verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Charlene, we regret hearing about the cleanliness details and critter inconvenience you faced. Please know that maintaining pristine rooms and a welcoming environment is of utmost importance to us. Feedback like yours is essential and will be reviewed with the team for further improvements. We appreciate your understanding and looking forward to offering you a smoother experience next time.

10/10 – Uitstekend

Brent

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Customer Service op 11 mei 2024
Brent, we're thrilled that the allure of Sonesta Select San Francisco Airport Oyster Point Waterfront managed to impress you. This favorable rating of yours is certainly a coup for our team. We appreciate the implicit faith and trust you've shown in us, and we look forward to serving you better in the future.

10/10 – Uitstekend

Coin

Positief: Voorzieningen
Good
1 nacht verbleven in april 2024
Reactie van Customer Service op 9 mei 2024
Coin, we're thrilled to hear that our newly refreshed rooms and brand-new bedding at Sonesta Select San Francisco Airport Oyster Point Waterfront met your expectations. We hope to have another opportunity to host you in the future.

10/10 – Uitstekend

Chris

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very accommodating let us check in early as we were going to a concert near by and even loaned us an umbrella as it was raining
1 nacht verbleven in mei 2024
Reactie van Customer Service op 7 mei 2024
Chris, thank you for sharing your positive experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're delighted our team members were able to meet your needs, from arranging an early check-in to providing an umbrella for your convenience. We hope you enjoyed the concert and look forward to welcoming you back in the future.

10/10 – Uitstekend

Neil Kristoffer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was small but clean and quiet. Room was very spacious. Staff was nice
6 nachten verbleven in april 2024
Reactie van Customer Service op 4 mei 2024
Neil, thank you for your wonderful review. We're thrilled to know that the Sonesta Select San Francisco Airport Oyster Point Waterfront offered you a peaceful and clean setting, with abundant room space, and an inviting team. We appreciate your positive comments and look forward to welcoming you back in the near future.

10/10 – Uitstekend

Ethan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Safe
1 nacht verbleven in april 2024
Reactie van Sonesta Select op 2 mei 2024
Thank you for sharing this positive review. We appreciate our location here in Sonesta Select just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 – Goed

Ivailo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Did not get the room, pictured and described on Expedia. Staff was otherwise friendly and helpful.
2 nachten verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Ivailo, it's regrettable to hear about the discrepancies you experienced with the room description during your stay. We aim for accuracy and your comments are highly valued. It's good to hear that our colleagues were able to assist in other ways, thus making your stay pleasant overall. Consideration will be given to your feedback during ongoing improvements. We hope to have you back for an enhanced experience.

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to the airport, had some bay views and has a walking/running trail along the shore right next to it.
2 nachten verbleven in april 2024
Reactie van Sonesta Select op 1 mei 2024
Thank you for sharing this positive review. We appreciate our location here in Sonesta Select San Francisco Oyster Point SFO just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 – Uitstekend

Jeneffer

Reisde met partner
It’s nice here
1 nacht verbleven in april 2024
Reactie van Sonesta Select op 29 apr 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

2/10 – Ontzettend slecht

Romik

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
They promise continental breakfast when you book.. Check in, no breakfast. Pastries, coffee and OJ is not CONTINENTAL breakfast. Some are dieting. Just a lie
3 nachten verbleven in april 2024
Reactie van Sonesta Select op 29 apr 2024
I am so sorry to hear that while the service and atmosphere were great, we didn’t meet yourexpectations when it came to food and drinks. Please don’t ever hesitate to let our team knowif something’s not exactly right. An under seasoned meal doesn’t sound good to us either, andwe’re very sorry about this.

8/10 – Goed

Carlos

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet location.
5 nachten verbleven in maart 2024
Reactie van Customer Service op 29 apr 2024
Carlos, it's great to hear that you enjoyed the tranquil setting of Sonesta Select San Francisco Airport Oyster Point Waterfront. We hope to host you again soon for another serene getaway!

6/10 – Redelijk

Juan

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Not very good, security guards outside the building and they tell me if I want clean service I have to request and that’s what I did but they don’t sent anybody and that it’s not honest
2 nachten verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Juan, we're sorry to hear about the challenges you experienced regarding housekeeping. Please note that guests' security is our priority, hence the presence of security personnel. As part of our brand's ongoing efforts to improve, we take your feedback seriously and will pass it on to our team for consideration. We hope we have another opportunity to provide a better experience.

8/10 – Goed

Jesus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sonesta Select op 29 apr 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

8/10 – Goed

Susan, Cumberland

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Susan, it's refreshing to read about your 4-star rating of the Sonesta Select San Francisco Airport Oyster Point Waterfront. We're thrilled that you had a satisfying experience with us. We hope to welcome you back soon!

8/10 – Goed

Rosalind

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is what makes this place golden. Every last person was friendly and service-oriented. There was an issue with my booking and the gentleman at the front desk went above and beyond to get me into a room. It saved me from what would have been a miserable travel experience.
4 nachten verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Rosalind, we are thrilled that the Sonesta Select San Francisco Airport Oyster Point Waterfront left such a wonderful impression on you. It's heartening to hear that our dedicated team made your experience memorable, addressing every issue you had with utmost dedication. We truly value your feedback and can't wait to exceed your expectations again during your next visit.

10/10 – Uitstekend

Lisa, Lahaina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
staff was excellent and with a sense of humor. Rooms was comfortable with a sofa to relax on. Quiet and good rest. Close to the airport..
1 nacht verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
Lisa, your wonderful feedback on your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront is much appreciated. We're delighted to hear that our team members were helpful and able to bring some humor to your day. It's excellent that you found the room comfortable and enjoyed the peace and convenience offered by the location. Looking forward to welcoming you back for another comfortable and enjoyable stay.

8/10 – Goed

Sparkle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is my second stay here and both experiences have been a pleasant one. Rooms are cozy and the view of oyster bay is calming. I would stay there again.
2 nachten verbleven in februari 2024
Reactie van Sonesta Select op 26 apr 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

8/10 – Goed

Kathy

Positief: Netheid, personeel en service
The agent who checked me I was pleasant and professional
1 nacht verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Kathy, it's wonderful to hear that you had a satisfying interaction with our professional team member at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We always strive to provide the utmost in warm and efficient service. We look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Joshua

1 nacht verbleven in april 2024
Reactie van Customer Service op 15 mei 2024
Joshua, it's unfortunate that your experience didn't match your expectations. It's important to us that our guests feel satisfied with their stay. With our renovation process largely over, we genuinely hope for another chance to make a better impression.

10/10 – Uitstekend

Robert

1 nacht verbleven in maart 2024
Reactie van Customer Service op 23 apr 2024
Robert, it's fantastic to hear you had a five-star experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. We truly appreciate your visit and your rating. Our team hopes to welcome you back soon for yet another wonderful stay.

10/10 – Uitstekend

Dishan

Positief: Netheid, staat van de accommodatie en faciliteiten
It was better than I thought
1 nacht verbleven in februari 2024
Reactie van Customer Service op 23 apr 2024
Dishan, we are glad to hear that your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront exceeded your expectations. We appreciate your kind words and look forward to the opportunity to host you again.

8/10 – Goed

Molly

1 nacht verbleven in april 2024
Reactie van Sonesta Select op 11 mei 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience.

10/10 – Uitstekend

Dakota

4 nachten verbleven in april 2024
Reactie van Customer Service op 8 mei 2024
Dakota, thank you for your high rating. It's great to know you appreciated the transformations at Sonesta Select San Francisco Airport Oyster Point Waterfront. We strive to continuously update our facilities to enhance guest comfort and satisfaction. We appreciate your support and look forward to welcoming you back soon.

10/10 – Uitstekend

Cynthia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is clean. Our rooms had beautiful views towards the lake and the staff was friendly.
2 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Cynthia, we're thrilled to hear you enjoyed the cleanliness of the Sonesta Select San Francisco Airport Oyster Point Waterfront, the stunning lake views from your room, and the friendly interactions with our team members. Thank you for sharing your experience with us, and we look forward to your future stays.

10/10 – Uitstekend

Diana

1 nacht verbleven in april 2024

10/10 – Uitstekend

betzaida

1 nacht verbleven in maart 2024
Reactie van Customer Service op 5 mei 2024
Thanks for the feedback, Betzaida.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

8/10 – Goed

Faith

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van Customer Service op 11 apr 2024
Thank you for taking the time to share your review with us, Faith!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta Select San Francisco Airport Oyster Point Waterfront. Thank you and have a wonderful day!

10/10 – Uitstekend

robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in guy was extremely friendly
2 nachten verbleven in februari 2024
Reactie van Customer Service op 9 apr 2024
Robert, we're pleased to hear your check-in experience was made enjoyable by our welcoming colleague at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We appreciate your feedback, and look forward to welcoming you again.

6/10 – Redelijk

Atomic AI

2 nachten verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
We appreciate you leaving your feedback with us.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 – Uitstekend

Joey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I would love to give Ambrose and Keith a shout out for helping me out! They were both absolutely amazing when I was checking into my room. We had a great conversation and they were able to assist my every need without hesitation. Every staff that I came across when I stayed there were all very helpful. Please keep it up!
2 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Joey, your kind words for Ambrose and Keith are greatly appreciated. Our team works hard to provide the best experience for our guests, and we're glad that they were able to assist you so effectively. We're thrilled you found every encounter with our team members to be helpful. Your praise gives us motivation to continue our high standard of service at Sonesta Select San Francisco Airport Oyster Point Waterfront. We hope to have the pleasure of welcoming you back in the future.

6/10 – Redelijk

Dakota

4 nachten verbleven in april 2024
Reactie van Sonesta Select op 26 apr 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Sonesta Select is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.

10/10 – Uitstekend

Natalie

Positief: Netheid
2 nachten verbleven in maart 2024
Reactie van Customer Service op 7 apr 2024
Thank you for the amazing rating, Natalie!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta Select San Francisco Airport Oyster Point Waterfront soon!Thanks again for leaving your feedback!

8/10 – Goed

Jovannis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean
1 nacht verbleven in maart 2024
Reactie van Customer Service op 18 apr 2024
Jovannis, your acknowledgment of the cleanliness at Sonesta Select San Francisco Airport Oyster Point Waterfront is greatly appreciated. We always strive to present our guests with a spotless and comfortable environment. Looking forward to welcoming you again soon.

10/10 – Uitstekend

teresa

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved being able to walk along the water for miles
1 nacht verbleven in april 2024
Reactie van Customer Service op 3 apr 2024
Teresa, we're thrilled to hear that you enjoyed the picturesque water walks available near Sonesta Select San Francisco Airport Oyster Point Waterfront. Creating a serene and refreshing environment for our guests is something we take pride in. It's wonderful to know we've been successful. Looking forward to welcoming you back soon.

6/10 – Redelijk

Angelique

Positief: Netheid
N/A
3 nachten verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
Thank you for sharing, Angelique.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

2/10 – Ontzettend slecht

Susan

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen
The young male African administrator was flirting with me in front of my boyfriend when I checked in.
2 nachten verbleven in maart 2024
Reactie van Sonesta Select op 3 apr 2024
We’re so sorry to hear about your unfortunate experience with our staff. We have shared yourfeedback with our team in order to improve in these areas. We hope to have the chance to welcomeyou back again.