Serveert ontbijt, lunch en diner

Beoordelingen van The Jay, Autograph Collection

4 out of 5
The Jay, Autograph Collection
433 Clay St, San Francisco, CA

Beoordelingen

9,8

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 57 van 64 beoordelingen" "
Gastenscore: 8 - Goed. 4 van 64 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 64 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 64 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 64 beoordelingen" "

10/10

Netheid

9,4/10

Personeel en service

9,6/10

Voorzieningen

10/10

Staat van de accommodatie en faciliteiten

9,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Katharine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The decor and design of this hotel was perfection!
2 nachten verbleven in april 2024

10/10 – Uitstekend

Ali, los angeles

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, friendly and helpful staff! Thank you to the staff! Will definitely stay here again when back in SF
3 nachten verbleven in april 2024
Reactie van Hotel Management op 22 apr 2024
Thank you for sharing your experience with us and your fellow travelers, Ali! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit to San Francisco!

10/10 – Uitstekend

Ira

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great, but they needed a desk in the room.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 22 apr 2024
Thank you for the great feedback you have provided, Ira. It was a pleasure to host you and we’re elated that you thoroughly enjoyed your stay with us! We really appreciate the constructive criticism and will consistently work towards meeting that expectation we proudly set amongst all our guests. Thank you again for your review and we look forward to welcoming you back in the future!

10/10 – Uitstekend

Gertrude

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was beautiful
1 nacht verbleven in april 2024
Reactie van Hotel Management op 16 apr 2024
Thank you for taking a moment to provide feedback from your recent stay, Gertrude. We are delighted to hear that you had a wonderful stay with us! We look forward to hosting you again the next time you come back to the area.

4/10 – Matig

Mali

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Hotel Management op 10 apr 2024
Thank you for taking the time to share your rating with us, Mali. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit to San Francisco.

10/10 – Uitstekend

Daisy, Napa

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property! Clean and modern.
2 nachten verbleven in maart 2024
Reactie van Hotel Management op 10 apr 2024
Thank you for taking the time to review our hotel, Daisy. It was a pleasure to welcome you as our guest and we’re elated that you enjoyed your stay with us! Your comments regarding our attention to cleanliness are truly appreciated. We certainly make every effort to deliver the highest standard of service to all our guests and it is always encouraging to receive such compliments and comments. We look forward to welcoming you back to our hotel again soon!

10/10 – Uitstekend

Jerry Hernandez

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was everything I expected and more. I stayed before and after the renovations and the property differences now, are night and day. Staff was very friendly and helpful. Hotel room was incredible, stayed in the luxury suite and it felt as such. Hotel has it all that you want, aesthetic, class, convenience. You really get the city experience here.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 10 apr 2024
Thank you for taking a moment to share your experience from your recent stay with us, Jerry. We appreciate your continued loyalty to our property before and after the renovation process and are delighted that staff continuously provides you top-notch customer service! Rest assured we will celebrate with them on your behalf. See you again soon!

6/10 – Redelijk

Danielle

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotel Management op 10 apr 2024
Thank you for taking the time to rate our property, Danielle. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 – Uitstekend

Cavan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
11/10 would stay again!
3 nachten verbleven in maart 2024
Reactie van Hotel Management op 3 apr 2024
Thank you for providing feedback from your recent stay, Cavan. We are pleased to hear that you had a fantastic stay here in San Francisco! See you again soon!

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely amazing
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 26 mrt 2024
It was a pleasure to welcome you as our guest, Stephanie, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews and I greatly appreciate you adding your experience! Thank you again for the comments you shared and we look forward to your return.

10/10 – Uitstekend

caleb

Clean modern nice
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 26 mrt 2024
Thank you for taking the time to review our hotel, Caleb. It was a pleasure to welcome you as our guest and we’re elated that you had a wonderful stay with us! Your comments regarding our attention to cleanliness are truly appreciated. We certainly make every effort to deliver the highest standard of service to all our guests and it is always encouraging to receive such compliments and comments. We look forward to welcoming you back to our hotel again soon!

10/10 – Uitstekend

Patsy

3 nachten verbleven in maart 2024
Reactie van Hotel Management op 5 apr 2024
Thank you so much for the 5 out of 5-star rating, Patsy! We look forward to hosting you again soon!

10/10 – Uitstekend

Edward

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super convenient to the Embarcadero
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 14 mrt 2024
Thank you for providing feedback from your recent stay with us, Edward. We are glad that you found our location convenient to the Embarcadero and that you enjoyed your time here in San Francisco! We look forward to hosting you again soon!

10/10 – Uitstekend

Olga

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great modern place! Thank you for the hospitality x
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 14 mrt 2024
Thank you for sharing your positive experience with us and with your fellow travelers, Olga. It was a pleasure to welcome you as our guest and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel again soon!

8/10 – Goed

Mike

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Hotel Management op 14 mrt 2024
Thank you for taking the time to share your rating with us, Mike. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 – Uitstekend

Mitchell

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful rooms - amazing views of the city & bay! Walkable, convenient to Ferry Building, Embarcadero, Fisherman’s Wharf & mass transit. Safe, clean. Rooms were cleaned daily. Staff were very friendly & accommodating. The renovations were beautiful. Some of the Elevators were not working properly. Elevators need music, too quiet & you hear the elevators creaking as they moved. Better toilet paper - It was only 1 ply & not very comfortable. Better toiletries- shampoo & conditioner was lacking as was the soap. The dispensers did not work well either. The entranceway was still a bit confusing, even after the renovation.
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 14 mrt 2024
Thank you for taking the time to share your experience about your recent stay at our hotel, Mitchell. We are very fortunate to have so many great reviews and I greatly appreciate you adding your experience. Your feedback and constructive criticisms are extremely valuable to us, as they help us identify those things we can provide or improve for our guests. Thank you again for your review and we look forward to having you again the next time you are back in the area!

10/10 – Uitstekend

Suhyun

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 14 mrt 2024
Thank you very much for the 5 out of 5-star rating, Suhyun! We are happy to hear that you had a fantastic stay with us and look forward to hosting you again in the future!

10/10 – Uitstekend

Le-Quyen

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All staff were super nice and very helpful Will love to stay here again next time I am in town.
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 14 mrt 2024
Thank you for taking the time to share your experience about your recent stay at our hotel, Le-Quyen. We really appreciate all of your feedback. I am delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments! I cannot wait to share your kind words with the team. We look forward to hosting you again the next time your travels bring you back to the area.

10/10 – Uitstekend

MICHAEL

1 nacht verbleven in februari 2024
Reactie van Hotel Management op 20 mrt 2024
Thank you very much for the 5 out of 5-star rating, Michael! We are so glad that you had a wonderful stay with us! We look forward to having you again the next time your travels bring you back to San Francisco.

10/10 – Uitstekend

Gregory

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Jay is a very nice hotel right in the financial district and a short walk from the reason for my trip. Breakfast was good and everyone I interacted with was friendly and helpful. My stay was everything I was hoping it would be.
1 nacht verbleven in februari 2024
Reactie van Amber Lopez op 7 feb 2024
Dear Mr. Gregory, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

8/10 – Goed

Patrick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Valet parking disorganized and very expensive.
2 nachten verbleven in januari 2024
Reactie van Amber Lopez op 31 jan 2024
Dear Patrick,On behalf of the entire Jay Hotel team, I want to thank you for sharing your feedback. We are very sorry to hear that you didn't have a pleasant experience in our hotel due to your valet experience. Our mission is to provide excellent guest experiences, and we are very sorry to have let you down. We have taken your feedback with the utmost seriousness, and we strive to make improvements. We hope you may provide us with another opportunity in the near future to provide a better guest experience.

10/10 – Uitstekend

Riley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Amber Lopez op 31 jan 2024
Dear Riley, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

damini

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience, hospitality and food all over 5 star.
1 nacht verbleven in januari 2024
Reactie van Amber Lopez op 29 jan 2024
Dear Damini, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

Jenni

2 nachten verbleven in januari 2024
Reactie van The Jay Hotel op 21 jan 2024
Dear Ms. Jenni, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

Christine

1 nacht verbleven in januari 2024
Reactie van The Jay Hotel op 17 jan 2024
Dear Ms. Christine, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

8/10 – Goed

Gudrun

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely hotel. Rooms were new and clean. The equipment in the hotel gym was far above average. The only disappointment was the hotel breakfast - the eggs were swimming in a puddle of grease and nothing was flavorful. Still, I give this 4 stars because the rooms and interior were great.
1 nacht verbleven in januari 2024
Reactie van Britt Johnson op 14 jan 2024
Dear Gudrun,On behalf of the entire Jay Hotel team, I want to thank you for sharing your feedback. We are pleased to hear you that were satisfied with our newly renovated accommodations and the service that you received from our staff. We are so glad that you enjoyed your stay with us and hope to see you again soon!Best Regards,The Jay Hotel

10/10 – Uitstekend

Feyza

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfekt!
Schönstes Hotel in dem wir je geblieben sind. Die Mitarbeiter sind super freundlich, die Zimmer waren sehr sauber. Alles war perfekt es gibt nichts zu bemängeln.
2 nachten verbleven in januari 2024
Reactie van The Jay Hotel op 10 jan 2024
Dear Ms. Feyza, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

Karmyna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property.
1 nacht verbleven in december 2023
Reactie van The Jay Hotel op 10 jan 2024
Dear Ms. Karmyna, thank you for your 5 out of5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van The Jay Hotel op 10 jan 2024
Greetings, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

Diana

1 nacht verbleven in december 2023
Reactie van The Jay Hotel op 8 jan 2024
Dear Ms. Diana, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

Shante

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van The Jay Hotel op 8 jan 2024
Dear Ms. Shante, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

rosanna, San Leandro

2 nachten verbleven in december 2023
Reactie van The Jay Hotel op 8 jan 2024
Dear Ms. Rosanna, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van The Jay Hotel op 8 jan 2024
Thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

Alexander J.

1 nacht verbleven in december 2023
Reactie van The Jay Hotel op 8 jan 2024
Dear Mr. Alexander, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

Emanuel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van The Jay Hotel op 24 dec 2023
Dear Mr. Emanuel, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

Gwen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van The Jay Hotel op 23 dec 2023
Dear Ms. Gwen, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

Donald

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I loved this property. It is beautiful. The surrounding areas are great. The dining room service was very slow and that is my only complaint.
1 nacht verbleven in december 2023
Reactie van The Jay Autograph Collection op 22 dec 2023
Dear Mr. Donald, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van The Jay Autograph Collection op 22 dec 2023
Dear Ms. Karen, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

Emily, Kensington

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very recently renovated. Everything was new, modern and very clean. Service was excellent and friendly. Room was large, bed was comfortable and view was terrific.
2 nachten verbleven in december 2023
Reactie van The Jay Autograph Collection op 22 dec 2023
Dear Ms. Emily, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

patrick

1 nacht verbleven in december 2023
Reactie van The Jay Hotel op 8 jan 2024
Dear Mr. Patrick, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

Nil

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van The Jay Autograph Collection op 22 dec 2023
Dear Nil, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van The Jay Autograph Collection op 22 dec 2023
Dear Mr. Paul, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

Perry

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
front desk should keep some cash
Awkward that the front desk does not have any cash - I wanted to break a $50 bill for tips to housekeepers but was unable to do so
3 nachten verbleven in december 2023
Reactie van The Jay Autograph Collection op 22 dec 2023
Dear Mr. Perry, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future, we apologize we recently converted to a cashless property.

10/10 – Uitstekend

Sauline

Reactie van Amber Lopez op 7 feb 2024
Dear Sauline, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Hotel Management op 13 dec 2023
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 – Uitstekend

michael

1 nacht verbleven in december 2023
Reactie van The Jay Hotel op 6 dec 2023
Dear Michael, thank you for your 10 out of 10 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!

10/10 – Uitstekend

Kathya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van The Jay Hotel op 6 dec 2023
Dear Kathya, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!