8/10 – Goed
Walter
Reisde met familie
22 jun 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The One&Only Palmilla is on our shortlist of favorite & best resorts anywhere in the world.
I must commend and thank our amazing hosts Diana and Yune. They were so delightful and helpful! They exemplified the ideals of O&O as did all other members of the staff we met while there. Service is not the problem...
The service is impeccable and the property is immaculate so it pangs me to give a 4 star review. It should be a 5. I want to give a 5. But in good consciousness, I can't. The food did not live up to the expectation set for every other aspect for the brand.
Our dinners were underwhelming yet F&B is so much a part of the overall experience when selecting an ultra-luxury property. Something has slipped and I can only hope it will get addressed before our next visit.
When we first visited the hotel in 2017, we were blown away with Suviche. Not anymore. We get far better Sushi at a couple of our hometown Sushi restaurants north of Atlanta, GA.
Agua was underwhelming, even a let-down. Our family of 4 adults ordered a variety of dishes - all okay, none were great. Okay is not good enough for O&O.
So, after a couple of meals at O&O, we started exploring local options to have dinner off-resort. Maybe that's a good thing, but it shouldn't feel necessary. Worth noting - we had stayed at Viceroy with our adult daughters before moving to O&O. The food was better there.
We still love it & we'll be back. Please, just fix the dining. Blow us away next time.
Walter
4 nachten verbleven in juni 2024