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Beoordelingen van Homewood Suites by Hilton San Jose Airport-Silicon Valley

3 out of 5
Homewood Suites by Hilton San Jose Airport-Silicon Valley
10 West Trimble Road, San Jose, CA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 281 van 475 beoordelingen" "
Gastenscore: 8 - Goed. 117 van 475 beoordelingen" "
Gastenscore: 6 - Redelijk. 38 van 475 beoordelingen" "
Gastenscore: 4 - Matig. 18 van 475 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 475 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Sherice, Madera

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Rooms not ready only could check into 1 room almost at 5
1 nacht verbleven in mei 2024
Reactie van Jennifer York, Director of Sales op 20 mei 2024
We regret that your stay fell short of the exceptional experience that we aim for and we appreciate your feedback. We hope you return soon so we can work to earn another star or two!

10/10 – Uitstekend

NARENDRAN

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place to stay with family
4 nachten verbleven in mei 2024
Reactie van Jennifer York, Director of Sales op 20 mei 2024
Thank you so much for the great review! We're so glad you enjoyed your stay, We hope to see you again in the future.

8/10 – Goed

Judith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front desk lady was very personal. Her dinner suggestion was great. The bed was very firm, but uncomfortable. Great lighting in the bathroom!!!
1 nacht verbleven in mei 2024
Reactie van Jennifer York, Director of Sales op 13 mei 2024
Thank you for your review we're glad you enjoyed your stay. We hope to welcome you back on your next visit to the area.

10/10 – Uitstekend

Sham, Seattle

3 nachten verbleven in april 2024
Reactie van Jennifer York, Director of Sales op 20 mei 2024
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 – Uitstekend

Sologa

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quite , enjoy breakfast every morning
4 nachten verbleven in april 2024
Reactie van Director of Sales op 30 apr 2024
Thank you so much for the great review! We're so glad you enjoyed your stay, We hope to see you again in the future.

6/10 – Redelijk

Basel

Reisde met partner
Positief: Netheid, personeel en service
Don’t like the area and the kind of people who stays there
1 nacht verbleven in april 2024
Reactie van Director of Sales op 22 apr 2024
Thank you for your feedback and I'm sorry you did not have a good stay. If you would like to share specifics with us so we can make improvements please feel free to contact us.

8/10 – Goed

Alicia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in april 2024
Reactie van Director of Sales op 16 apr 2024
Thank you for your review we're glad you enjoyed your stay. We hope to welcome you back on your next visit to the area.

2/10 – Ontzettend slecht

Luxanavadee

1 nacht verbleven in april 2024
Reactie van Director of Sales op 30 apr 2024
Thank you for your feedback. We are sorry that your stay was less than a five. We appreciate you staying with us.

8/10 – Goed

Cynthia, copperopolis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was wonderful, the breakfast was great and plenty for everyone. We selected a room with a fireplace and that was very relaxing. The only issues we had with the room was sleeping, the mattress was not comfortable, the sofa bed was worse. It was so bad that my sister in law had to sleep on the sofa cushions on top of the mattress and the second night she didn't even open the sofa up, she just slept on the couch. When you are paying $200 a night, the beds should be comfortable
2 nachten verbleven in maart 2024
Reactie van Director of Sales op 4 apr 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope you will give us another chance on your next trip back to San Jose.

10/10 – Uitstekend

Caliphal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Director of Sales op 1 apr 2024
Thank you so much for the great review! We're so glad you enjoyed your stay, We hope to see you again in the future.

10/10 – Uitstekend

Olga

Reisde met familie
Positief: Voorzieningen
Stayed with family, enjoyed clean room, quiet area, wonderful breakfast.
2 nachten verbleven in maart 2024
Reactie van Jennifer York, Director of Sales op 18 mrt 2024
Thank you so much for the great review! We're so glad you enjoyed your stay, We hope to see you again in the future.

10/10 – Uitstekend

Gene

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Wish I knew had a Peloton bike in gym. Spacious suites, love accept dogs, water pressure is great in shower and bed firmness is great. Great for a family of 4.
1 nacht verbleven in maart 2024
Reactie van Jennifer York, Director of Sales op 18 mrt 2024
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.

2/10 – Ontzettend slecht

loc

Negatief: Personeel en service
-
1 nacht verbleven in februari 2024
Reactie van Dylan op 13 feb 2024
Good afternoon Mr. Pham, I apologize for the inconvenience you have dealt with during your stay. It seems like based on what my front desk is informing me is that Mr. Smith came in with no details of the reservation and it was not under his name but your name. As a policy since his name is not attached, we cannot check him in. Mr. Smith demanded the staff to call Expedia/Travelocity because it is our fault that we are denying his check in. Mr. Smith refused to call Expedia himself that it isn't his fault. We were able to get in contact with Expedia and Mr. Smith was able to answer all the required questions from Expedia to change the name on the reservation. At check out, Mr. Smith demanded a receipt but unfortunately, we cannot give folios from 3rd party as you pay them directly and the amount that is to us is different. It would be best to change the name to the actual person staying. Regards,

2/10 – Ontzettend slecht

Chelsea

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dirty, old feeling and not a lot around the location. Stains on the carpet and smudges on the walls. Wouldn’t stay here again.
1 nacht verbleven in februari 2024
Reactie van Director of Sales op 5 feb 2024
Thank you for taking the time to share your experience with us. We apologize for the issues that you experienced. We will address them with the team and use them for training purposes. We hope to welcome you back whenever your travels bring you back to San Jose.

2/10 – Ontzettend slecht

Chelsea

Negatief: Netheid, staat van de accommodatie en faciliteiten
Hotel was super rundown and dirty. We didn’t even turn on the heat/air due to the mini splits being filthy. Scuff marks on all the furniture, stains on the carpets, dirt smudged on the walls. Super disappointing. Parking is cramped as well. I wouldn’t stay here again.
Reactie van Director of Sales op 5 feb 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope to welcome you back whenever your travels bring you back to San Jose

8/10 – Goed

Bryan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Clean, friendly stay. Great breakfast and a ton of other eating options in the adjacent strip mall. Sleeper sofas are getting a little long in the tooth and lacked a secondary arm chair. The acccessible room has very little counter space due to configuration. Great proximity to VTA rail.
2 nachten verbleven in januari 2024
Reactie van Jennifer York, Director of Sales op 29 jan 2024
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

8/10 – Goed

REHN LIEH

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Jennifer York, Director of Sales op 23 jan 2024
Thank you for your review. We’re so glad you enjoyed your stay. We hope to see you again in the future.

10/10 – Uitstekend

Cesar

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommended for families!
We were there for our childrens TKD tournament. We spent 2 nights. We arrived passed 10pm, i did call like at 4pm to let them know. The person that answered was polite and made a note of it. It was extremely important for me that my children had a good rest after the long drive. Not disappointed at all easy fast check in. The suite was very comfortable, clean and had everything we needed. We are a famiy of 6.
2 nachten verbleven in januari 2024
Reactie van Jennifer York, Director of Sales op 23 jan 2024
Thank you so much for the great review! We're so glad you enjoyed your stay, We hope to see you again in the future.

10/10 – Uitstekend

Valerie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect stay
Amazing place to stay! Quiet, with lots of great food near by. Rooms are very spacious and the breakfast was great. Will stay again!
1 nacht verbleven in januari 2024
Reactie van Jennifer York, Director of Sales op 23 jan 2024
Thank you so much for the great review! We're so glad you enjoyed all aspects of your stay and hope to see you again in the future.

8/10 – Goed

Peter

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Director of Sales op 11 jan 2024
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.

6/10 – Redelijk

Jacqueline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When we arrived there was a lot of police activity on site and around the area. We were told to stay in our room. It was unnerving but the staff handled it well and assured us that we would be okay. Stovetop burners didn’t get as hot as regular stovetops and took a long time just to boil pasta. However, it was still convenient to have, along with the kitchen. Traveled with kids and room was spacious for us. Kids loved the heated pool and hot tub. The free breakfast was typical hotel food but it was convenient for our family. There is a basketball court that we used and borrowed a basketball from the front desk. That was nice. Everything was as expected for the price.
7 nachten verbleven in december 2023
Reactie van Director of Sales op 3 jan 2024
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

10/10 – Uitstekend

ChunLang

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in december 2023
Reactie van Director of Sales op 3 jan 2024
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
好房間
房間乾淨寬敞舒適
4 nachten verbleven in november 2023
Reactie van Director of Sales op 5 dec 2023
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

6/10 – Redelijk

Stephanie

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Almost there
We are a family of 6 so we stayed in the 2 bedroom 2 bath suit. The breakfast was amazing. They had everything and it was great.It would have been a nice room, but it was dirty. We wouldn’t have minded so much had we not had brought our baby who crawls and puts everything in his mouth. My 8 year old used the pull out couch and found a fake fingernail. Glad it was him who found it and not the baby. The blanket provided for the pull out was ratty and stinky, so we turned on the heater as to not use the blanket. We had to turn it off as it smelt so bad like the filters had not been changed in a long time.
1 nacht verbleven in december 2023
Reactie van Director of Sales op 5 dec 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 – Ontzettend slecht

Marc Anthony

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I have stayed in countless hotels in my travels with my husband. This hotel tops the least hospitable of all. The receptionist named Brie is the most unfriendly hotel staff I have ever encountered. It amazes me that she was hired as a receptionist with her personality.
Reactie van Director of Sales op 29 nov 2023
Thank you for your feedback and I'm sorry you did not have a good stay. If you would like to share specifics with us so we can make improvements please feel free to contact us.

2/10 – Ontzettend slecht

junmin

8 nachten verbleven in november 2023
Reactie van Director of Sales op 3 jan 2024
Thank you for your feedback. We are sorry that your stay was less than a five. We appreciate you staying with us.

8/10 – Goed

Andres

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Property need to upgrade Found a little moldy in the bathroom shower
1 nacht verbleven in november 2023
Reactie van Director of Sales op 29 nov 2023
Thank you for your feedback. We are sorry that you stay was less than a five. We appreciate you staying with us.

8/10 – Goed

Joanne

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were so welcoming and friendly! I also noticed the cleanliness of the room and overall areas l. I also loved that there was a complimentary breakfast, so no need to worry about going for breakfast.
2 nachten verbleven in november 2023
Reactie van Director of Sales op 29 nov 2023
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

10/10 – Uitstekend

Jill

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Clean, great location, and good sized rooms
2 nachten verbleven in november 2023
Reactie van Homewood Suites San Jose op 22 nov 2023
Dear Jill, Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

6/10 – Redelijk

LISETTE

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
room 313 the sofa couch terrible, it is sideways and very uncomfortable.
1 nacht verbleven in november 2023
Reactie van Director of Sales op 21 nov 2023
Thank you for your feedback. We apologize for the issue you experienced with regard to the uncomfortable couch. This will be addressed with our management team. We hope to welcome you back whenever your travels bring you back to San Jose

8/10 – Goed

David

Zakenreiziger
Positief: Comfort kamer
1 nacht verbleven in november 2023
Reactie van Director of Sales op 17 nov 2023
Thank you for your feedback. We are sorry that your stay was less than a ten. We appreciate you staying with us.

10/10 – Uitstekend

Jeffrey

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice quiet stay. Amenities were excellent (pool, spa and workout room). Lots of fine eateries within in 5 to 20 minutes drive. Staff was extremely friendly and professional.
1 nacht verbleven in november 2023
Reactie van Director of Sales op 8 nov 2023
Thank you for your feedback and we're glad to have earned a perfect 5 stars from you. We hope to welcome you back on your next visit to the area.

10/10 – Uitstekend

Ying

2 nachten verbleven in oktober 2023
Reactie van Director of Sales op 17 nov 2023
Thank you for your feedback and we're glad to have earned a perfect 5 stars from you. We hope to welcome you back on your next visit to the area.

10/10 – Uitstekend

Iona

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2023
Reactie van Director of Sales op 18 okt 2023
Thank you for your review we’re so glad you enjoyed your stay. We hope to see you again in the future.

10/10 – Uitstekend

Jesus, El Paso

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cerca del aeropuerto, free shuttle from airport
2 nachten verbleven in oktober 2023
Reactie van Director of Sales op 11 okt 2023
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.

6/10 – Redelijk

Breona, San Diego

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
The rooms were clean, i do feel like the overall feel and vibe could be updated. Room felt dated
1 nacht verbleven in september 2023
Reactie van Director of Sales op 9 okt 2023
Thank you for your feedback. We are sorry that your stay was less than a five. We appreciate you staying with us.

8/10 – Goed

Timothy

Zakenreiziger
Positief: Netheid, personeel en service
I like the close proximity to my field office.
4 nachten verbleven in september 2023
Reactie van Director of Sales op 6 okt 2023
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.

4/10 – Matig

Lee

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room filled with cigarette smoke from someone either smoking outside room or in the suite below. They offered a new room instead of addressing the individual causing the problem. So I had to pack up and Move rooms with no compensation or discount for the enormous inconvenience. Both suites I was in the bathroom exhaust fan was filthy and noisy.
2 nachten verbleven in september 2023
Reactie van Director of Sales op 6 okt 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 – Uitstekend

Ruth

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Room are very spacious, beds ok, shower good pressure. Staff very courteous and professional. Breakfast good. My only complaint is no smart TV.
3 nachten verbleven in september 2023
Reactie van Director of Sales op 19 sep 2023
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

6/10 – Redelijk

Vasanthavishnu

7 nachten verbleven in september 2023
Reactie van Director of Sales op 20 sep 2023
Thank you for your feedback. We are sorry that your stay was less than a five. We appreciate you staying with us.

6/10 – Redelijk

Kirk

Reisde met familie
Ac and heat were not working well, shower took 5 min to warm up. Parking is poor
2 nachten verbleven in september 2023
Reactie van Director of Sales op 19 sep 2023
Thank you for your feedback. We are sorry that your stay was less than a five. We appreciate you staying with us.

8/10 – Goed

Donald

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property has a great staff and the hotel portion is devided up into separated buildings they are easy to access and provide a safe feeling, the is shopping within walking distance and several things to do in a few minutes drive. During my stay the pool and hot tub area was being worked on and unavailable for use, it is a very well kept and great looking property next to a retail shopping area.
2 nachten verbleven in september 2023
Reactie van Director of Sales op 13 sep 2023
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

10/10 – Uitstekend

George

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient
1 nacht verbleven in september 2023
Reactie van Director of Sales op 11 sep 2023
Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again soon.

6/10 – Redelijk

Peter

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
the carpet was so dirty that we we took our shoes and socks off the bathmat showed black dirt. The manager was quite unfriendly about our complaint. Other staff were helpful and pleasant. We would not return based on the manager's response to our complaint. I even took a photo with cell phone to show her but she was not receptive. she offered carpet cleaning or change rooms but her manner was unwelcoming to say the least
5 nachten verbleven in augustus 2023
Reactie van Director of Sales op 5 sep 2023
Thank you for your feedback. We are sorry that you stay was less than a five. We appreciate you staying with us.

10/10 – Uitstekend

Isabel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable and spacious
The rooms were a little dated, but spacious and clean. The complimentary breakfast was great, one of the best I’ve had at a hotel.
1 nacht verbleven in augustus 2023
Reactie van Jennifer York, Director of Sales op 23 aug 2023
Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again soon. Regards,

10/10 – Uitstekend

Georgina

Reisde met familie
Positief: Voorzieningen
This property is great. The staff is always nice. The rooms work out great. It’s nice to have the free parking and breakfast which is rare to find in San Jose. At first there were 2 dozen mosquitoes in my room after checking in. They offered to move me, but I ended up staying and they resolved the issue.
3 nachten verbleven in augustus 2023
Reactie van Jennifer York, Director of Sales op 23 aug 2023
Thank you for your feedback and we're glad to have earned a perfect 5 stars from you. We hope to welcome you back on your next visit to the area.

10/10 – Uitstekend

Taylor B.

Positief: Netheid, personeel en service en comfort kamer
Furniture in the living room was stained and ripped. We avoided sitting in the room. Televisions were old and took a considerable amount of time to turn on.
2 nachten verbleven in augustus 2023
Reactie van Director of Sales op 14 aug 2023
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay. Was there for a quick visit but the staff were great, the room was lovely, and the pool is a real bonus!
1 nacht verbleven in juli 2023
Reactie van Homewood Suites San Jose op 2 aug 2023
Dear Michael, Thank you for your feedback and we're glad that you had time to enjoy the pool. We hope to welcome you back on your next visit to the area.

10/10 – Uitstekend

Marni

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Homewood Suites San Jose op 2 aug 2023
Dear Marni, Thank you for your feedback and we're glad to have earned a perfect 5 stars from you. We hope to welcome you back on your next visit to the area.

8/10 – Goed

junmin

Reisde met familie
Positief: Voorzieningen
We stayed at hotel for 1 week. We will book it when we visit here again.
7 nachten verbleven in juli 2023
Reactie van Homewood Suites San Jose op 2 aug 2023
Dear Junmin!Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again soon. Regards,