Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 639 van 1275 beoordelingen" "
10 - Uitstekend
639
Gastenscore: 8 - Goed. 262 van 1275 beoordelingen" "
8 - Goed
262
Gastenscore: 6 - Redelijk. 171 van 1275 beoordelingen" "
6 - Redelijk
171
Gastenscore: 4 - Matig. 94 van 1275 beoordelingen" "
4 - Matig
94
Gastenscore: 2 - Ontzettend slecht. 109 van 1275 beoordelingen" "
2 - Ontzettend slecht
109
8,6/10
Netheid
8,4/10
Personeel en service
8,4/10
Voorzieningen
8,4/10
Staat van de accommodatie en faciliteiten
8,2/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Weston Griffith
Reisde met partner
29 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great time
Weston Griffith
6 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 1 mei 2024
Thank you for the great rating and comment regarding our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
8/10 – Goed
Antonella
28 apr 2024
Positief: Netheid, personeel en service
Antonella
4 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 1 mei 2024
Thank you for the rating of our hotel! We are glad that you seemed to have enjoyed your stay and hope to see you again very soon.
6/10 – Redelijk
Caryn, Merrick
Reisde met familie
28 apr 2024
Positief: Netheid, personeel en service
The hotel was very expensive and felt like although it underwent a renovation it wasn’t as nice as it had been in past. it has become increasingly expensive to dine and spend time at the property but the experience is less impressive.
There are other places that cost less that are as nice. Not worth the $$$.
Caryn
4 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 29 apr 2024
We are saddened to read your review and want to extend our sincere apologies for the issues you encountered. Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service.
8/10 – Goed
Betty
Reisde met partner
28 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The villas are the best part of staying here, we upgraded and they accommodate our f needed. Thalia at desk is sweet and helpful. Frank set us up by poolside, and Alondria was very nice and helpful to keeping us fed and serving drinks , the vibe is so nice, will make my 3rd visit soon
Betty
4 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 29 apr 2024
It was a delight to welcome you and we appreciate your review. We're happy to know our amazing team and amenities were the highlights of your stay. Looking forward to many more returns!
10/10 – Uitstekend
Jose A
28 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing place very clean
Jose A
3 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 29 apr 2024
Cleanliness is a top priority to us, and your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.
6/10 – Redelijk
james
Reisde met familie
25 apr 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
some of the staff like Orlando by the beach and Darren the waiter by the beach were amazing and could not be more helpful and accommodating.
james
4 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 25 apr 2024
Your comments regarding your experience with the staff at the Fairmont El San Juan Hotel are greatly appreciated. Thank you for taking the time to provide feedback. We will share your comments with our team. This feedback will serve as an inspiration to all of our staff as we strive to continuously improve the quality of our services. I would like to thank you again for sharing your experience with us.
6/10 – Redelijk
Heber
23 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Heber
3 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 25 apr 2024
We appreciate you rating our hotel! Your feedback regarding your stay at the Fairmont El San Juan Hotel would be greatly appreciated.
10/10 – Uitstekend
James
Reisde met partner
21 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was amazing
James
7 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 23 apr 2024
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
10/10 – Uitstekend
Sabrina
Reisde met een groep
19 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is amazing definitely recommend this will always be my go to for the area. Great staff very knowledgeable and friendly.
Sabrina
3 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 20 apr 2024
Thank you for the great rating and feedback of our hotel and staff! We are glad that you enjoyed your stay and hope to see you again very soon.
10/10 – Uitstekend
Annakay
17 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Annakay
4 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 20 apr 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
8/10 – Goed
Eldrick
14 apr 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Great staff except for security was asked twice was I a resident there when I in fact was staying in the villas and didn’t see that interaction with anyone else except me and partner.
Eldrick
3 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 17 apr 2024
We very much appreciate your feedback regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.
10/10 – Uitstekend
Sara
13 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best hotel I’ve stayed at in Puerto Rico
Sara
1 nacht verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 apr 2024
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
10/10 – Uitstekend
gina
Reisde met familie en kleine kinderen
12 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very expensive
gina
2 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 apr 2024
Thank you for the rating of our hotel! We have shared with the appropriate team members so as to look into future improvements.
10/10 – Uitstekend
SHEENA
Reisde met partner
9 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel
SHEENA
3 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 apr 2024
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
8/10 – Goed
Cherry Ann
Reisde met familie
8 apr 2024
Positief: Netheid, personeel en service
Our room had a view of the casino roof and some of the plaster on the wall had come off previously. The service was very nice. The power had cut out a few times when we first arrived. There were a couple of girls stuck in the elevator while the power was cutting out and their screams were disconcerting. I believe they were ok from the ordeal. We used the stairs after that. We were rarely on the property. We had a full itinerary, exploring the island. The valet team as well as the team working the towels and pool were all very attentive. Housekeeping was always on point.
Cherry Ann
7 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 apr 2024
It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.
10/10 – Uitstekend
Rachel
Reisde met partner
7 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved our stay. This property is beautiful and the buildings and greenery are beautiful. Our bungalow was perfectly situated to the pool, dining, and beach, and the room was updated and lovely. Housekeeping did a wonderful job, and all of the staff were extremely friendly and polite and went above and beyond. We would definitely return!
Rachel
3 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 apr 2024
It was a delight to welcome you to the Fairmont El San Juan, we appreciate your review. We're happy to know our amazing team and amenities were the highlights of your stay. Staff is a top priority to us, and your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.
6/10 – Redelijk
James
Reisde met familie
4 apr 2024
Room's were overpriced, food was overpriced and not that good. The mosquitos and cats were terrible. I can't honestly recommend the place to anyone I care about.
James
3 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 4 apr 2024
Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the topics mentioned and prevent future occurrence.We appreciate your sharing your concerns
4/10 – Matig
Randy
2 apr 2024
Light would h go on out unexpectedly
Randy
3 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 4 apr 2024
We apologize for the inconvenience this situation caused during your visit. The Power Company had several interruptions in the Isla Verde and surrounding areas. The property does have a generator that starts working once the power goes out and when the power returns the generator turns off automatically.We do hope this does not deter you from returning in the future.
10/10 – Uitstekend
Stephanie, West Miami
1 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms was spacious and very nice. Loved the shampoos and soaps! I love Lelabo… had some minor inconveniences, but staff took care of it right away as well as customer service. I would more than gladly stay at this property again.
Stephanie
1 nacht verbleven in maart 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 apr 2024
We very much appreciate your comments regarding your recent stay. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future.
8/10 – Goed
frankie
1 apr 2024
Positief: Staat van de accommodatie en faciliteiten
frankie
1 nacht verbleven in maart 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 4 apr 2024
Thank you for rating your most recent stay with us. We look forward to seeing you again.
4/10 – Matig
Kenneth
30 mrt 2024
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
A beautiful wine & beverage refrigerator… empty. Not just mine, all rooms, empty. Unacceptable especially for a hotel claiming to be a Fairmont.
Check-in took over 1/2hr with only 4 others in front of me. After a long day of circling in the air and being diverted to PR, just wanted a relatively simple check-in and cold water. $700 does NOT justify this hotel AT ALL!
Kenneth
1 nacht verbleven in maart 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 31 mrt 2024
Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate your sharing your concerns.
6/10 – Redelijk
Tara
Reisde met familie
28 mrt 2024
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Overpriced, the hotel smells of mildew and needs to be cleaned up and painted. Limited dining that was very expensive and not very good. The staff were friendly and spa was good (but very expensive). Stay at the Marriott for a better experience
Tara
4 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 31 mrt 2024
Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service. We appreciate you taking the time to share.
8/10 – Goed
Jennifer
Reisde met partner
22 mrt 2024
Positief: Netheid, personeel en service en voorzieningen
Everything was very expensive. The pools were nice. Staff were very friendly. Our room was nice but needed cosmetic work. My biggest complaint was there was a constant sewer smell by our pool room suites.
Restaurant in the hotel were food. Cana for dinner was good I had the sword fish. Il Sole Pizzeria Was the best food on the property. Banyan tree side grill by the pool had good fish tacos and chicken sandwich. Casino was small but ok. We won a little but not as much as we do at bigger casinos.
Jennifer
4 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 24 mrt 2024
It was a delight to welcome you to the property and we appreciate your review. We're happy to know our amazing team and delicious food options were the highlights of your stay. Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.
8/10 – Goed
Stacy, West Salem
20 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stacy
4 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 24 mrt 2024
Thank you for rating the property. We will share with the team so that we can continue focus on improving for guest satisfaction.
2/10 – Ontzettend slecht
Nia
19 mrt 2024
Nia
2 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 apr 2024
We very much appreciate guest feedback regarding their stay at the Fairmont El San Juan Hotel. At your leisure if you could share what led to the rating, we will be happy to take into consideration for future improvements.
10/10 – Uitstekend
Stephanie M
Reisde met partner
17 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The El San Juan and Isla Verde are absolutely beautiful and very convenient to get away. would highly recommend
Stephanie M
4 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 17 mrt 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
10/10 – Uitstekend
Luis, San Lorenzo
Reisde met familie
17 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staffs
Luis
1 nacht verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 17 mrt 2024
Thank you for the great rating and shout out to the staff! We are glad that you enjoyed your visit and hope to see you again very soon.
10/10 – Uitstekend
Jessica
17 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful
Jessica
1 nacht verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 24 mrt 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
10/10 – Uitstekend
Erika
Reisde met familie
16 mrt 2024
This was my first time staying at this hotel and my family and I absolutely loved it. The food and drinks were pricey but I was not surprised by this. However, I was surprised by the attitude from some of the staff. Most of the staff we came in contact with were very friendly and eager to help in any way they could. I cannot say that about some of the bar tenders. Two bar tenders in particular seemed annoyed whenever I walked up to the bar to place an oder. I did notice they were also cold to other people placing orders at the bar as well. I stayed on the third floor and the music from the lobby sound like it was coming through the floor! Other than that, I had a good experience and would go back in the future.
Erika
1 nacht verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 17 mrt 2024
We very much appreciate your comments regarding your stay and the staff at the Fairmont El San Juan Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be even better than this stay.
10/10 – Uitstekend
Janet L
16 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Janet L
4 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 24 mrt 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
2/10 – Ontzettend slecht
Yanelis Perez
15 mrt 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Yanelis Perez
6 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 17 mrt 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, feedback is what we learn from and use to improve. If you could share details, we would appreciate it.
10/10 – Uitstekend
Dianna
Reisde met partner
10 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pools area are clean and the beach is beautiful
Dianna
5 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 13 mrt 2024
Thank you for sharing your rating and feedback for others to read. We look forward to seeing you return soon!
10/10 – Uitstekend
Thad
Reisde met partner
7 mrt 2024
Positief: Voorzieningen
This hotel had the best people working there. So helpful , kind and informative. The beach was spectacular along with the beach staff. Great food and the casino was a good time too ! From the minute we checked in to the minute we left just awesome here !!!
Thad
4 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 13 mrt 2024
It was a delight to welcome you, and we appreciate your review. We're happy to know our amazing team and delicious food options were the highlights of your stay. Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.
10/10 – Uitstekend
Laurie
6 mrt 2024
Laurie
3 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 31 mrt 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
10/10 – Uitstekend
Laurie
6 mrt 2024
Laurie
3 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 31 mrt 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
2/10 – Ontzettend slecht
Enrique
4 mrt 2024
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Enrique
Reactie van Yvonne Ramos, Director of VIP services op 6 mrt 2024
Thank you for taking the time to rate us. It seems that we did not live up to your expectations. At your leisure we would appreciate to read what can we do to improve services/amenities for future enjoyment. Guest feedback is extremely important for us to help improve.
8/10 – Goed
Julieth
3 mrt 2024
Positief: Netheid, personeel en service
Rooms has carpets with moisture smell
Julieth
4 nachten verbleven in februari 2024
Reactie van Yvonne Ramos, Director of VIP services op 6 mrt 2024
We appreciate you sharing your feedback with us. I have shared with the appropriate teams so we can focus on improving the topic at hand. We look forward to your return in the future.
10/10 – Uitstekend
Emily
Reisde met partner
28 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful place and perfect for someone wanting beach and pool options! Needs more dining options though!
Emily
3 nachten verbleven in februari 2024
Reactie van Yvonne Ramos, Director of VIP services op 2 mrt 2024
We appreciate your sharing your feedback and concern. We have shared with the appropriate team members for future improvements. It is our hope that you will give us the opportunity to better serve you in the near future.
2/10 – Ontzettend slecht
Vladimir
24 feb 2024
Vladimir
4 nachten verbleven in februari 2024
Reactie van Yvonne Ramos, Director of VIP services op 24 mrt 2024
Thank you for rating the property. Feedback is important so we can work on improvements. At your leisure we look forward to hearing what can be done for future satisfaction.
8/10 – Goed
Shady
Reisde met familie, Reisde met familie en kleine kinderen
21 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was good but the pools were always at capacity with little open seats available unless you go early to get your seats.
Shady
7 nachten verbleven in februari 2024
Reactie van Yvonne Ramos, Director of VIP services op 2 mrt 2024
We appreciate your sharing your feedback and concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
2/10 – Ontzettend slecht
Mayra M
20 feb 2024
Mayra M
3 nachten verbleven in februari 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 2 mrt 2024
We are saddened to see your rating and want to extend our sincere apologies for whatever issues you encountered. Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service. We look forward to hearing from you soon!
10/10 – Uitstekend
MICHAEL PETER
Reisde met familie
18 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Outstanding service. The staff was able to accommodate several uncommon requests and needs that we had without any hesitation! Beach staff was also quick to please with towels shade umbrellas and food and drinks.
MICHAEL PETER
6 nachten verbleven in februari 2024
Reactie van Yvonne Ramos, Director of VIP services op 2 mrt 2024
Extremely appreciative! Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.
2/10 – Ontzettend slecht
Dennis
18 feb 2024
Dennis
1 nacht verbleven in februari 2024
Reactie van Yvonne Ramos, Director of VIP services op 24 mrt 2024
Thank you for rating the property. Feedback is important so we can work on improvements. At your leisure we look forward to hearing what can be done for future satisfaction.
10/10 – Uitstekend
Eneida
Reisde met familie
10 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is our 2nd time at The Fairmont El San Juan Hotel.
Staff was awesome, Food was great and this is our favorite place to stay.
Eneida
5 nachten verbleven in januari 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 feb 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
10/10 – Uitstekend
Jaclyn
9 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Jaclyn
Reactie van Yvonne Ramos, Director of Guest Relations op 13 feb 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
8/10 – Goed
Joanne Marie
Reisde met partner
4 feb 2024
Positief: Voorzieningen
Overhead shower in the room did not work.
Front desk staff were not responsive to our daily requests to fix it.
Joanne Marie
5 nachten verbleven in januari 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 feb 2024
We are saddened to read your review and want to extend our sincere apologies for the issues you encountered. Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service.
10/10 – Uitstekend
Barbara
Reisde met familie
2 feb 2024
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good shows at the hotel
Barbara
2 nachten verbleven in januari 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 feb 2024
Thank you for the great rating and review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
8/10 – Goed
Blaise G
Reisde met partner
31 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed the bars and pools and the entertament As far as the Cana the dinner was very poor to spend 60 dollars for a paella and the service was not good and the place was not even crowded I was better off eating at the bar again And the surcharges on everything is crazy I arrived on the evening of the 27th and left at 4am 0n the 31th why am I charge reseort fees ? for those dates
Blaise G
4 nachten verbleven in januari 2024
Reactie van Yvonne Ramos, Director of VIP services op 9 mrt 2024
Thank you for sharing your comments with us, feedback such as this helps improve for future enjoyment. Please feel free to reach out to anyone of us to assist in clarifying any doubts. We look forward to hearing from you.
10/10 – Uitstekend
Gabriel
Reisde met familie
30 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel, beautiful beach access and a lot of amenities.
Gabriel
3 nachten verbleven in januari 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 feb 2024
Thank you for the great rating and review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
4/10 – Matig
Jessica
Reisde met familie
28 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was above the night club and and pounding noise from the speakers u till 3am for 3 nights felt like punishment.
Jessica
3 nachten verbleven in januari 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 feb 2024
Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn that wasn't the case for you. We offer our sincere apologies for the service you received that was short of expectations.