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Beoordelingen van Hyatt Place Bayamon

3.5 out of 5
Hyatt Place Bayamon
Crta. 167, Avenida Ramon Luis Rivera, Bayamon

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 756 van 1272 beoordelingen" "
Gastenscore: 8 - Goed. 295 van 1272 beoordelingen" "
Gastenscore: 6 - Redelijk. 101 van 1272 beoordelingen" "
Gastenscore: 4 - Matig. 54 van 1272 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 66 van 1272 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is located in a central area. There is a restaurant and casino next door The staff was helpful and courteous
6 nachten verbleven in april 2024
Reactie van Alanys Mangual Guest Service Agent. op 3 mei 2024
Dear Michelle:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

8/10 – Goed

Imran

4 nachten verbleven in februari 2024
Reactie van Alanys Mangual Guest Service Agent. op 3 mei 2024
Dear Imran:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

8/10 – Goed

Byron, El Paso

Zakenreiziger
Positief: Netheid, personeel en service
Theybhad a full spread for breakfast and the thing i didnt like was the elevators lol i know ut sounds wierd but it woukdbskipnfloors and you wouldnneed your room key to activate leaving the lobby.
1 nacht verbleven in april 2024
Reactie van Alanys Mangual Guest Service Agent. op 27 apr 2024
Dear Byron :Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 – Uitstekend

Odalys

Positief: Staat van de accommodatie en faciliteiten
We loved it, it’s was comfortable and everyone was super nice.
1 nacht verbleven in april 2024
Reactie van Alanys Mangual Guest Service Agent. op 27 apr 2024
Dear Odalys:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 – Uitstekend

Sally

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff
4 nachten verbleven in april 2024
Reactie van Alanys Mangual Guest Service Agent. op 20 apr 2024
Dear Sally:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,

10/10 – Uitstekend

Gabriela R

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved it
1 nacht verbleven in april 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Gabriela:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 – Uitstekend

Tamara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Tamara:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 – Uitstekend

Pamela

Positief: Netheid, personeel en service
Muy bueno
1 nacht verbleven in april 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Pamela:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 – Uitstekend

Pedro

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely
1 nacht verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Pedro:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 – Uitstekend

JOSUE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great!
1 nacht verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Josue:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 – Uitstekend

Carlos R

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Carlos:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 – Uitstekend

DIANA

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay at
1 nacht verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Diana:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 – Uitstekend

Swanette, MOCA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Swanette:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

4/10 – Matig

Eulalia Cristina Silvestre

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
Piscina pequena, eramos 6 y nunca nos dieron las toallas completas
5 nachten verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Eulalia:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

2/10 – Ontzettend slecht

jessenia

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Horrible night. I am still calling to get the 4,000 points i was going to get back because the AC didn't work in room 514 the night we stood there. (3/23-3/24)
1 nacht verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Jessenia:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

4/10 – Matig

Karla V

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property itself is secure, you need your hotel keycard to get in the elevator. The hotel and room looked clean. Unless you rent a car you’ll be paying a lot in ubers since it’s 20 minutes from the beaches. The pool is the size of a hot tub, it was a joke and upsetting. Breakfast we tried once and it was below average. Sazón the restaurant attached was average. No other places to eat within walking distance. Absolutely would not stay here again.
4 nachten verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Karla:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

4/10 – Matig

krystal

2 nachten verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 19 apr 2024
Dear Krystal:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

4/10 – Matig

Alexandra

Reisde met familie
Positief: Personeel en service
Solo tengo para decir q lo único que me gustó fue el trato de los empleados
2 nachten verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Alexandra:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

10/10 – Uitstekend

Luz, JAYUYA

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Safe.
1 nacht verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Luz:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 – Uitstekend

Jennica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property was great
4 nachten verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Jennica:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Joseph:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

8/10 – Goed

KATHY

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I did not like the water pressure in the shower was tp weak.
1 nacht verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Kathy:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

10/10 – Uitstekend

William

1 nacht verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 19 apr 2024
Dear William:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

8/10 – Goed

Jason

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient with dining only issue was Expedia address using the GPS sent me to the wrong address please adjust the address to the correct one
1 nacht verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Jason:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 – Uitstekend

Damaris, Las Marias

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Damaris:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

8/10 – Goed

krystal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Krystal:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

8/10 – Goed

Tiffany

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel they came in and cleaned everyday that was nice. Room had a dehumidifier I had to empty everyday or room would be so humid
5 nachten verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Tiffany:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 – Uitstekend

Nancy

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍 good.
1 nacht verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Nancy:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

8/10 – Goed

Edwin, Athens

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Edwin:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

6/10 – Redelijk

Sebastian

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Overall the hotel is quite nice. Room toilet handle didn’t work correctly. No room service. Room aircon turned off mid sleep. Room shower made weird noise and vibration when switching between cold and hot water. Ambient vibrations and noise made sleeping challenging. Extra hidden fees hiked up overall price.
1 nacht verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Sebastian:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

10/10 – Uitstekend

Alonzo

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was in great condition and the staff was friendly and helpful. Over all my stay was excellent. I highly recommend this place!
6 nachten verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Alonzo:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

8/10 – Goed

Ephraim Torres

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel and staff were very decent.
9 nachten verbleven in februari 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Ephraim:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

8/10 – Goed

kathleen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room and bed were very comfortable, but the breakfast was cold and the cafe was non existent. Staff was excellent and very accomdating. Very few good restaurants in the area. Pool is small and it was quite chilly.
7 nachten verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Kathleen:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

6/10 – Redelijk

Fernando, DORAL

4 nachten verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Fernando:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

10/10 – Uitstekend

Ricardo, Mayaguez

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in maart 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Ricardo:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 – Uitstekend

Kishayla

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
3 nachten verbleven in januari 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Kishayla:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 – Uitstekend

Tina

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s was a nice stay I enjoyed, i was charged twice on my credit card for holds I didn’t understand that was the only problem I had , the staff was friendly and the room was clean☺️ that’s a a big plus for me☺️
3 nachten verbleven in februari 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Tina:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

8/10 – Goed

Rafael

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Rafael:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

6/10 – Redelijk

Felicia

Reisde met familie
Negatief: Personeel en service, voorzieningen
Had to ask for our room to be clean and they charge you parking tax for each day you stay if you have a car.
4 nachten verbleven in februari 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Felicia:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 – Uitstekend

Samuel

Good stay
4 nachten verbleven in februari 2024
Reactie van Alanys Mangual Guest Service Agent. op 13 apr 2024
Dear Samuel:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 – Uitstekend

Volodymyr

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good
2 nachten verbleven in februari 2024
Reactie van Joann Rodriguez op 24 feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Mohammed Iftakharul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in februari 2024
Reactie van Joann Rodriguez op 24 feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Rafael

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff service is so good
1 nacht verbleven in februari 2024
Reactie van Joann Rodriguez op 23 feb 2024
Thanks for staying with us. We appreciate your feedback!

4/10 – Matig

Mayra

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Book and payed for a room for 4, with 2 queen beds and a sofa cama, and they change it for a one King bed and a sofa cama. My husband had to sleep on the floor. They gave no alternative and charged me $342.00 for one night. They said it was expedia fault- “expedia let people buy rooms that are not available”.
1 nacht verbleven in februari 2024
Reactie van Joann Rodriguez op 22 feb 2024
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10/10 – Uitstekend

ismael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Joann Rodriguez op 23 feb 2024
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10/10 – Uitstekend

Jane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Joann Rodriguez op 23 feb 2024
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8/10 – Goed

JEAN

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The was spacious and clean ,The lobby was clean
5 nachten verbleven in februari 2024
Reactie van Joann Rodriguez op 22 feb 2024
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10/10 – Uitstekend

Antoine

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was THE perfect vacation spot for me and my family. There is so much to do within walking distance and big malls and outlets malls are within a 30 minute drive. The breakfast was amazing and the staff is a notch above professional and courtesy. 10 stars...
2 nachten verbleven in februari 2024
Reactie van Joann Rodriguez op 22 feb 2024
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10/10 – Uitstekend

Kelvin

Reisde met familie
Positief: Voorzieningen
Very good experience
3 nachten verbleven in februari 2024
Reactie van Joann Rodriguez op 22 feb 2024
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8/10 – Goed

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a very nice property with a casino and restaurant adjacent next door (part of same compound). The hotel staff were very nice, especially our housekeeper, Sarah, who made sure we were happy with our room. I experienced some "sticker shock" after being billed an unexpected couple of hundred dollars after checkout. I booked hotel through Expedia as part of an all-inclusive trip. I suspect this is an issue with Expedia more than the hotel.
6 nachten verbleven in februari 2024
Reactie van Joann Rodriguez op 22 feb 2024
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