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Beoordelingen van Sheraton Puerto Rico Resort & Casino

4 out of 5
Sheraton Puerto Rico Resort & Casino
200 Convention Boulevard, San Juan

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 591 van 1006 beoordelingen" "
Gastenscore: 8 - Goed. 183 van 1006 beoordelingen" "
Gastenscore: 6 - Redelijk. 112 van 1006 beoordelingen" "
Gastenscore: 4 - Matig. 60 van 1006 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 60 van 1006 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

ALBERTO, Barranquitas

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024

8/10 – Goed

Derrick

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’ve see better bathroom features and presentation at cheaper hotels. The shower/bath in this one was very basic, with a mat in the tub itself, who knows how often that gets changed. The tub and bathroom ceiling had stains. I might be wrong, I just expected a bit more luxury in that area for the money paid. The pool was excellent and the view from the pool was even better. And the location was great given Distrito TMO is a couple of steps away providing food options and entertainment.
1 nacht verbleven in april 2024
Reactie van Gamaliel op 2 mei 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.

10/10 – Uitstekend

Bianca, Savannah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love how the staff were so a accommodating and caring when it came to any type of assist I may have needed.
3 nachten verbleven in april 2024
Reactie van Gamaliel op 1 mei 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

2/10 – Ontzettend slecht

Kidist

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I don’t know where to start room service will make the place ever more dirty. There is 45$ hidden fee it’s over priced. The price and the service doesn’t match don’t waste your money.
6 nachten verbleven in april 2024
Reactie van Gamaliel op 30 apr 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.

8/10 – Goed

Edgardo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Gamaliel op 29 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

8/10 – Goed

Jose

Reisde met partner
Buen ambiente nocturno
2 nachten verbleven in april 2024
Reactie van Gamaliel op 29 apr 2024
Gracias por su retroalimentacion y por escoger al Sheraton PR Resort y Casino! Esperamos volverle a ver en un futuro cercano!

10/10 – Uitstekend

LUIS, San Antonio

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great resort
1 nacht verbleven in april 2024
Reactie van Gamaliel op 29 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

8/10 – Goed

janae

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed my stay , very nice
3 nachten verbleven in april 2024
Reactie van Guest Services Team op 28 apr 2024
Thank you for sharing your experience, we hope to host you back soon.

10/10 – Uitstekend

Zuleima

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van Gamaliel op 23 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

8/10 – Goed

Travis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van Gamaliel op 23 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

Malika

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Loved this property. Very clean. Pleasant staff. Pool area was nice! Balcony had a nice view of the pool area. Renovations but that was not a problem!
4 nachten verbleven in april 2024
Reactie van Gamaliel op 22 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

Taneisha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved it ❤️❤️
2 nachten verbleven in april 2024
Reactie van Gamaliel op 19 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future

6/10 – Redelijk

Naumita

Reisde met een groep
Negatief: Personeel en service
The bed sheets irritated the skin, and there was no soundproofing within the rooms. You can hear people talking in the hall and the next room over. Regarding the dining options, the staff were not attentive but just chatted with each other, forgot requests, and had to be reminded multiple times. Lastly, the food price was crazy expensive, and the quality was subpar. Overall, it was average for a hotel, but I would have expected more from a resort.
8 nachten verbleven in april 2024
Reactie van Gamaliel op 17 apr 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.

10/10 – Uitstekend

Santali

Reisde met familie
Positief: Voorzieningen
Amazing service
3 nachten verbleven in maart 2024
Reactie van Gamaliel op 15 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 – Goed

Briana

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
The staff was friendly but took forever bringing the correct towels we were asking for. Loved the pool and jacuzzi on floor 4. The hotel is close to the T-mobile District, which is very convenient! Love the area & the hotel as a whole.
4 nachten verbleven in april 2024
Reactie van Guest Services op 14 apr 2024
Thank you for the kind words! We're delighted to hear that you had a positive experience with us. We look forward to welcoming you back soon!

8/10 – Goed

Ashley

Reisde met familie
Negatief: Personeel en service
This property was perfect you you weren’t going leave. The Distrito was right across the street and that was nice. But it is expense to eat there and at the Metropol Restaurant which was on the other side. I did notice while at the pool and other bars at the actual hotel the weren’t very attentive to me and my family while others they waited on hand and foot, bringing drinks to them and seemed jovial. The original room was filled with ants and it took quite a while to be rectified. But it was eventually. Idk. I’ll go back to PR, maybe not stay at that hotel.
4 nachten verbleven in april 2024
Reactie van Gamaliel op 15 apr 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.

10/10 – Uitstekend

Janeen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were accommodated & happy with the property
3 nachten verbleven in april 2024
Reactie van Gamaliel op 17 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future

10/10 – Uitstekend

Miguel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
🙂
3 nachten verbleven in april 2024
Reactie van Gamaliel op 12 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

Jaqueline

Reisde met familie
Very good!
3 nachten verbleven in april 2024
Reactie van Gamaliel op 12 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

Keandrae

4 nachten verbleven in april 2024
Reactie van Gamaliel op 29 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

Khadijah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Gamaliel op 10 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 – Goed

Reimah, Pleasant Grove

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There one night before cruising. The perfect spot. Close and convenient.
1 nacht verbleven in maart 2024
Reactie van Gamaliel op 7 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 – Goed

ernesto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hi Ithought u need a rental u don’t Uber is just fine
4 nachten verbleven in april 2024
Reactie van Gamaliel op 7 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

Rontesha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Hotel offered a shuttle to Old San Juan and the Beach which was very nice
4 nachten verbleven in april 2024
Reactie van Gamaliel op 8 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

Quinntavius

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very nice and fun…
4 nachten verbleven in maart 2024
Reactie van Gamaliel op 4 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

Keaira

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like that the property had free shuttle service to the beach and old San Juan. I also liked that it was across the street from T-Mobile district which offered various restaurants and attractions such as an arcade, zip lining, rock climbing and etc…
2 nachten verbleven in april 2024
Reactie van Gamaliel op 4 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

Anthony, PHILADELPHIA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely amazing
5 nachten verbleven in maart 2024
Reactie van Gamaliel op 4 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

Mary

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stay at the Sheraton was second to none. The staff was friendly and attentive to our every need. We will definitely be back. Our family vacation was an enjoyable experience for my husband, myself and our teen sons.
3 nachten verbleven in maart 2024
Reactie van Gamaliel op 3 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 – Goed

Lisa, Dupont

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property in good distance from cruise port. Restaurant and casino on site. Additional dining and entertainment facilities within walking distance. Hotel shuttle service for off property dining and shopping ends early. Breakfast buffet available but pricey with limited options. I would stay again.
1 nacht verbleven in januari 2024
Reactie van Gamaliel op 2 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

Lakiah

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and location!
4 nachten verbleven in maart 2024
Reactie van Gamaliel op 2 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

Jacquan

4 nachten verbleven in maart 2024
Reactie van Gamaliel op 22 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

Fanny

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
excellent service and good atmosphere. everything very clean
3 nachten verbleven in maart 2024
Reactie van Gamaliel op 2 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

EDWIN R

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cerca de las áreas de interes
3 nachten verbleven in maart 2024
Reactie van Gamaliel op 1 apr 2024
Gracias por su retroalimentacion y por escoger al Sheraton PR Hotel y Casino! Esperamos volverle a ver en un futuro cercano!

10/10 – Uitstekend

Ronique

Positief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Gamaliel op 2 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

Maria

2 nachten verbleven in maart 2024
Reactie van Gamaliel op 1 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 – Goed

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo limpio
1 nacht verbleven in maart 2024
Reactie van Gamaliel op 1 apr 2024
Gracias por su retroalimentacion y por escoger al Sheraton PR Hotel y Casino! Esperamos volverle a ver en un futuro cercano!

6/10 – Redelijk

Marisol

2 nachten verbleven in maart 2024
Reactie van Gamaliel op 19 apr 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.

10/10 – Uitstekend

Shayra

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Gamaliel op 1 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

Ernesto R

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
2 nachten verbleven in maart 2024
Reactie van Gamaliel op 1 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

Ronald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome resort! The room service food was delicious and there’s tons of stuff around the resort to look at and or do. The casino is nice and has a Sportsbook which I was surprised about but really happy with. I would absolutely stay here again!
3 nachten verbleven in maart 2024
Reactie van Gamaliel op 1 apr 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

2/10 – Ontzettend slecht

Kathleen

Reisde met familie
Negatief: Netheid
My visit to the Sheraton PR was practically ruined from bed bug infestation in my room. I had to seek medical attention for the hundreds of bites, lost clothes from shrinkage due to having to wash and dry everything hot. The hotel has been very slow getting back to me (a month already) and has NOT accepted responsibility.
4 nachten verbleven in februari 2024
Reactie van Gamaliel op 26 mrt 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better. One of our Managers would be in contact with you.

10/10 – Uitstekend

Kevin

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Gamaliel op 25 mrt 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

Erica

V
3 nachten verbleven in maart 2024
Reactie van Gamaliel op 23 mrt 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 – Goed

Leticia, West Orange

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was great - while not on the beach it had a nice pool area, easy parking and a great sense of hospitality. Shout out to Jesus who was a bartender at the pool and helpful with local haunts and eats! Would stay there again for sure!
1 nacht verbleven in maart 2024
Reactie van Gamaliel op 20 mrt 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 – Goed

James

Reisde met partner
Positief: Netheid, personeel en service
First off, major renovations in the entrance way. Sometimes makes getting in and out a little difficult. Second, the bathroom in our room, the ceiling had huge paint spots falling off the ceiling and peeling everywhere. , Third, we booked a "bayview" room, with little view. fourth, fees were outrageous even being charged for things you didnt use. finally, for the bad things pretty sure the casino employess cheat you out of money and you wont see it if you really dont pay attention, especially at the BJ tables. There were a few good things, breakfast ordered for room service was outstanding even if "pricey". bed was comfortable. water was nice and hot. walking distance to Olive Garden, Longhorn and Distrito T-Mobile which houses alot of restaurants and movie theater. Overall gets a 4 star out of me but far from 5 star.
3 nachten verbleven in maart 2024
Reactie van Gamaliel op 20 mrt 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.

2/10 – Ontzettend slecht

Zoheb

5 nachten verbleven in maart 2024
Reactie van Gamaliel op 4 apr 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better. One of our Managers would be in contact with you.

10/10 – Uitstekend

Ismael

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El hotel me encantó, limpio, el servicio al cliente muy bien. Con mucho gusto regresaría al mismo hotel.
3 nachten verbleven in maart 2024
Reactie van Gamaliel op 15 mrt 2024
Gracias por su retroalimentacion y por escoger al Sheraton PR Hotel y Casino! Esperamos volverle a ver en un futuro cercano!

10/10 – Uitstekend

JORGE

Zakenreiziger, Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
EXCELLENT
2 nachten verbleven in maart 2024
Reactie van Gamaliel op 12 mrt 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic property. Highly recommend.
1 nacht verbleven in maart 2024
Reactie van Gamaliel op 11 mrt 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

6/10 – Redelijk

Rachael

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to cruise terminal but expensive for what it is
1 nacht verbleven in maart 2024
Reactie van Gamaliel op 11 mrt 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.