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Beoordelingen van The St. Regis Bahia Beach Resort, Puerto Rico

5 out of 5
The St. Regis Bahia Beach Resort, Puerto Rico
State Road 187 Kilometer 4.2, Río Grande

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 304 van 389 beoordelingen" "
Gastenscore: 8 - Goed. 49 van 389 beoordelingen" "
Gastenscore: 6 - Redelijk. 19 van 389 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 389 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 389 beoordelingen" "

9,8/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Yanelis

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Best customer service we enjoy nature we will come back thank you
6 nachten verbleven in maart 2024
Reactie van Osmelia Bauza op 15 mrt 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Crystal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff and comfortable rooms. The restaurants lack character, but the food was good.
4 nachten verbleven in februari 2024
Reactie van Osmelia Bauza op 23 feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Thomas

Reisde met familie
Great
3 nachten verbleven in februari 2024
Reactie van Osmelia Bauza op 19 feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Sophia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was excellent
4 nachten verbleven in februari 2024
Reactie van Osmelia Bauza Rosales op 19 feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Monica, ewing

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Osmelia Bauza op 23 dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Lawrence

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in november 2023
Reactie van Rayda Y Mohsen op 5 dec 2023
Thank you for your feedback! We are happy you are enjoyed your stay.

6/10 – Redelijk

Ricardo

Zakenreiziger, Reisde met partner
Positief: Personeel en service, voorzieningen
We chose the hotel because of the St Regis brand and we knew it was going to be expensive, however it fell very short of our expectations. The rooms are lovely and big, it had everything except bed slippers which was shocking. I’m sure if I asked I would have gotten but I was shocked there weren’t slippers waiting. I was also surprised that it was a huge bath tub and not a Jacuzzi. The property was very quiet but of course it’s a Golf resort however, for that price there was not many options for food or anything else and we found it to be a bit boring for us. I would rate it really at a 3 because there was no value for all that money unless you’re playing golf.
4 nachten verbleven in november 2023
Reactie van Sharon Gonzalez op 30 nov 2023
Dear Mr. Ricardo,Thank you for choosing the St. Regis Bahia Beach to host your stay. Your experience of our beautiful property definitely does not reflect our standards, as providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, and we will do our best to ensure the issues mentioned do not occur again. We hope to be able to welcome you back in the future, in order to ensure you receive the St. Regis level of service we are proud to offer. We are at your disposition if there is anything we can do to make your next stay a memorable one.Sincerely,Sharon GonzalezGuest Services Assistant Manager

10/10 – Uitstekend

Saeid

Positief: Netheid
4 nachten verbleven in november 2023
Reactie van Osmelia Bauza op 6 dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Victoria

5 nachten verbleven in oktober 2023
Reactie van Neyshalie Parrilla op 16 nov 2023
Thank you for staying with us. We appreciate your feedback!

2/10 – Ontzettend slecht

Vera

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As someone wrote in another review this is a 3 star resort mascarading as a 5 star resort. But I'd correct this review and I would say this is a 2 start resort. They don't even use high quality linen and have a nerve to pad the mattress with a plastic mattress cover so the entire time I felt that I was sleeping in a hospital bed. There's absolutely no dining options at the hotel besides the bar and the breakfast and beach/lunch area and the WORST Greek restaurant I've even been to. The concierge sent us to the scariest Sushi place I've even been and I thought I was in an episode of Kill Bill. I thought we'd be killed. Good thing the taxi driver was waiting for us. Just unacceptable. Never again.
Reactie van Sharon Gonzalez op 24 okt 2023
Dear Ms. Silver,Thank you for choosing the St. Regis Bahia Beach to host your stay. Your experience of our beautiful property definitely does not reflect our standards, as providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, and we will do our best to ensure the issues mentioned do not occur again. We hope to be able to welcome you back in the future, in order to ensure you receive the St. Regis level of service we are proud to offer. We are at your disposition if there is anything we can do to make your next stay a memorable one.Sincerely,Sharon GonzalezGuest Services Assistant Manager

10/10 – Uitstekend

Brett

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
10-Star Resort
Amazing resort with a great staff!
3 nachten verbleven in oktober 2023
Reactie van Yorlianne Molina op 17 okt 2023
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Mirza

Positief: Netheid
3 nachten verbleven in oktober 2023
Reactie van Osmelia Bauza op 16 okt 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Gail

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2023
Reactie van Yorlianne Molina op 12 okt 2023
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Dan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing experience.
4 nachten verbleven in augustus 2023
Reactie van Osmelia Bauza Rosales op 8 okt 2023
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Anthony

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staff..A all a round
4 nachten verbleven in september 2023
Reactie van Rayda Y Mohsen op 3 okt 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Leymar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was amazing
2 nachten verbleven in september 2023
Reactie van Rayda Y Mohsen op 3 okt 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property was Amazing. Everything was Wonderful.
3 nachten verbleven in september 2023
Reactie van Rayda Y Mohsen op 29 sep 2023
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Aaron

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La propiedad es privada, hermosa y muy tranquila. Ideal para ir a descansar y en pareja
4 nachten verbleven in september 2023
Reactie van Rayda Y Mohsen op 21 sep 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

KRUNAL

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Highly recommended ✌️
3 nachten verbleven in september 2023
Reactie van Joymiguel Ortiz Díaz op 27 okt 2023
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Francis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in september 2023
Reactie van Rayda Y Mohsen op 18 sep 2023
Thank you for staying with us! We appreciate your feedback.

10/10 – Uitstekend

John Wesley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Private Beach
4 nachten verbleven in augustus 2023
Reactie van Rayda Mohsen op 2 sep 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Rodrigo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful Property with all the amenities needed to enjoy multiple days. Great in-house restaurants. Polite and friendly staff. No need to leave the property. Nothing to do around the Rio Grande town, it seems to be very humble and forgotten.
3 nachten verbleven in augustus 2023
Reactie van Rayda Y Mohsen op 18 sep 2023
Thank you for staying with us! We appreciate your feedback.

10/10 – Uitstekend

Nikolay

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely incredible.
2 nachten verbleven in augustus 2023
Reactie van Tainerys Dones op 27 aug 2023
Thanks for staying with us. We appreciate your feedback!

6/10 – Redelijk

dharamjeet

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service
Staff in the dining area were slow to provide basic services like I ordered a bagel and cream cheese after 45 minutes I received the cream cheese but no bagel. Also paying over $700 per night and the tv was not working to catch up on news or sports.Situations like this the hotel should provide their customers with a credit. This is first time I stayed at this resort and I have no intention booking here again. My son and his wife with their 6 month baby ordered room service and after 3 hours and 3 follow up phone calls still no food and they went to bed starving. Total waste of money my family booked 3 separate rooms for this vacation we should be given back our money for this disaster.
3 nachten verbleven in augustus 2023
Reactie van Rayda Y Mohsen op 18 sep 2023
GreetingsThank you for choosing to stay with us. Your experience of our resort is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, so we can do our best to ensure the issues mentioned do not occur again.We hope to see you again.

10/10 – Uitstekend

lindsey

3 nachten verbleven in augustus 2023
Reactie van Rayda Y Mohsen op 18 sep 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Kia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
AMAZING!!!! That’s all I can say. The entire experience was amazing.
3 nachten verbleven in augustus 2023
Reactie van Rayda Y Mohsen op 10 aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Matthew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was luxurious. They were generous with helping us celebrate a special occasion. the Pool is open 24 hrs. (this is rare). The rooms were tastefully appointed, the staff overwhelmingly nice and accommodating, and it was only 2.5 miles from town - but felt isolated and tranquil. The private beach was second to none.
3 nachten verbleven in juli 2023
Reactie van Rayda Y Mohsen op 8 aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Cortez

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect! Thank you to the staff & employees
4 nachten verbleven in augustus 2023
Reactie van Rayda Y Mohsen op 8 aug 2023
Thanks for staying with us. We appreciate your feedback!

6/10 – Redelijk

Wanda, East Orange

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a garden view. But it looked more like a jungle. If you go to this hotel you really just need to go ahead and get the ocean view. Room service food is just ok. I ordered waffles that were rubbery. Staff is super nice. Room was clean. It was hot, but the Beach had the most wonderful cool breeze.
4 nachten verbleven in juli 2023
Reactie van Rayda Y Mohsen op 8 aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Marianne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2023
Reactie van Rayda Y Mohsen op 8 aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Candace, Miami

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort and amazingly nice people. Loved the scenery and the restaurants food was great!
1 nacht verbleven in augustus 2023
Reactie van Rayda Y Mohsen op 8 aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Priscilla

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is simply AMAZING! It is 45 minutes away from San Juan, but Ubers are easily accessible.
4 nachten verbleven in juli 2023
Reactie van Rayda Y Mohsen op 2 aug 2023
Thank you very much for staying with us. We are happy that you enjoyed your stay.

10/10 – Uitstekend

Jason T

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in juli 2023
Reactie van Rayda op 2 aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Justin

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Truly a 5 star experience.
3 nachten verbleven in juli 2023
Reactie van Rayda Mohsen op 31 jul 2023
Thank you for staying with us. We appreciate your feedback!

6/10 – Redelijk

Wayne Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
I have 2 major issues with St. Regis the food is absurdly priced. Every meal you get with a 1 will cost you around 100$. Also, a somewhat hidden fee which is NOT included in your upfront # of nights stay is a 100$ per day Resort Fee! This is not known until you are already booked. The only way to know this is to open one of the .pdf documents they send you AFTER you book your reservation and click on "Resort Fee". I just got my receipt for the room services and food and noticed a 100$ DAILY resort fee. I then scoured my emails to try and find it, which I did. In conclusion, whatever the price you pay for your stay is, factor in an additional 300$ a day. 100$ for breakfast, (skipped lunch), 100$ for dinner, 100$ for the resort fee.
3 nachten verbleven in juli 2023
Reactie van Rayda Mohsen op 31 jul 2023
Dear,Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Sincerely,Rayda Y MohsenGuest Services Manager

2/10 – Ontzettend slecht

Dhvanit

Negatief: Personeel en service, voorzieningen
They agreed to late check out and then asked to leave immediately despite confirming 3 times with other staff members and butler before. It was extremely unpleasant experience to be forced out. There was no remorse and very arrogant behavior of front desk.
3 nachten verbleven in juli 2023
Reactie van Rayda Y Mohsen op 25 jul 2023
Dear Dhvanit,Thank you for choosing to stay with us. Your experience of our resort is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, so we can do our best to ensure the issues mentioned do not occur again.We hope to see you again. Feel free to let us know if there is anything we can do to make your next stay a memorable one.Sincerely,Rayda Y MohsenGuest Services Manager

6/10 – Redelijk

Subodh

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in juli 2023
Reactie van Rayda Mohsen op 25 jul 2023
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Thomas John Pablo

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This place is heaven! The hospitality is absolutely amazing. All of the amenities were absolutely great. Highly recommend and I look forward to returning soon!
9 nachten verbleven in juni 2023
Reactie van Rayda Mohsen op 21 jul 2023
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Paul

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fabulous experience!
6 nachten verbleven in juli 2023
Reactie van Rayda Mohsen op 21 jul 2023
Thank you for staying with us. We appreciate your feedback!

8/10 – Goed

Timothy Ryan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful resort. Wonderful staff. Amazing private beaches and pools. Breathtaking golf course. Gardens and agauñas. Just be prepared to pay the max for everything. All of your meals, alcohol, spa packages, daily fees, amenity fees will add up quick.
3 nachten verbleven in juli 2023
Reactie van Rayda Mohsen op 17 jul 2023
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Lorraine

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had the most amazing stay at St.Regis Bahia in Puerto Rico! The staff were so welcoming and always willing to help make our stay that more memorable. The pool area was spectacular and the ocean view magnificent. We will MOST definitely be back to visit ❤️
3 nachten verbleven in juni 2023
Reactie van Rayda Y Mohsen op 8 jul 2023
Thank you so much for providing this feedback. We are very happy that you had a wonderful time in our Resort. We hope to see you back soon.

10/10 – Uitstekend

Alexis

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The entire stay was amazing! Everything was very organized. I didn’t have to worry about any logistics. The staff (all) were so friendly and helpful and you could tell they worked as a cohesive team. I’m very big into customer service, and they definitely delivered. The property was well maintained and clean. Dining options may not be plentiful, but the things we ate were all great. I definitely plan on visiting again and would highly recommend.
4 nachten verbleven in juli 2023
Reactie van Rayda Mohsen op 6 jul 2023
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Maral, Washington

3 nachten verbleven in juli 2023
Reactie van Rayda Y Mohsen op 25 jul 2023
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Tiffany

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property and rooms are beautiful and clean. Staff is very friendly. The food is only okay and very expensive. Check in experience could have been better - our room was not ready until 5pm and we had two tired kids from a long travel day. We also had a very expensive restaurant charge that was not ours added to the bill and it was a pain to get it removed. That said, we would love to return some day and enjoy the property again!
4 nachten verbleven in juni 2023
Reactie van Rayda Y Mohsen op 30 jun 2023
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Jodi-Lynn

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent staff, great food, beautiful property.
4 nachten verbleven in juni 2023
Reactie van Rayda op 26 jun 2023
Greetings Jodi-Lynn,Thank you very much for allowed us be part of journey. We are happy to know you had a wonderful time. We hope to see you soon. Thank you,Rayda Y MohsenGuest Services Manager

10/10 – Uitstekend

Pedro

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place is breath-taking, the beach and pool area are beautiful ,and the staff is friendly always ready to help.
5 nachten verbleven in juni 2023
Reactie van Rayda Mohsen op 19 jun 2023
Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

10/10 – Uitstekend

Mariono

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Rayda Mohsen op 19 jun 2023
Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

10/10 – Uitstekend

Manish, Freehold

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was well kept. It
5 nachten verbleven in mei 2023
Reactie van Rayda Mohsen op 19 jun 2023
Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

10/10 – Uitstekend

Shawn Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was really nice and maintained. All the walk ways and beach area clean and nice.
3 nachten verbleven in mei 2023
Reactie van Rayda Mohsen op 19 jun 2023
Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager