Upon arrival, we had a great first impression. The initial front desk associate (I believe his name was Ben) was fantastic—friendly, welcoming, and very helpful. Unfortunately, the experience went downhill from there.
The room was disappointing for a property charging over $400 per night. It felt bare and lacked warmth—no rugs, wall art, and overall not very cozy.
The night front desk attendant was unpleasant and unhelpful. We were told at check-in that after 10 PM, ice could be obtained at the front desk, but when we asked at 10:15pm, she refused and told us the person at check-in “didn’t know what they were talking about.”
The next morning, we inquired about extending our stay and were met with a cold demeanor by a different front desk associate. The response to our greeting was simply, “Yes,” with no effort to be helpful or welcoming.
At checkout, we asked if we could use the bikes for a couple of hours to explore the city. Since we had already been checked out via their system, we were told it wasn’t possible and were advised to rent bikes elsewhere—adding an extra $50 to our trip. The lack of empathy was mind blowing. This was the first and only time we requested to use the bikes during our stay.
Overall, I would not stay here again or recommend this property to others.
