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Beoordelingen van Courtyard by Marriott Santa Cruz

3 out of 5
Courtyard by Marriott Santa Cruz
313 Riverside Avenue, Santa Cruz, CA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 217 van 398 beoordelingen" "
Gastenscore: 8 - Goed. 77 van 398 beoordelingen" "
Gastenscore: 6 - Redelijk. 42 van 398 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 398 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 398 beoordelingen" "

8,8/10

Netheid

8,0/10

Personeel en service

7,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

lesbia

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The rooms were stupendous very very nice 👌
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Monica, Santa maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the warmness,cozy feeling of lobby.Staff was very informative, and gave me full attention with my questions.There wasnt anything i didnt like.
1 nacht verbleven in april 2024

6/10 – Redelijk

Philip

Reisde met familie
Negatief: Personeel en service
Uniquely bad service! Not house keeping during ours stay, something I have never experienced anywhere so far. Incompetent reception staff, who put us in a very noisy room although we explicitly asked for a quiet room. Unfriendly staff at the parking valet. Extremely expensive breakfast. Would not recommend this hotel, not even to people I don’t like.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Simone

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Priya

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very easy to go back and forth from the beach and boardwalk.
1 nacht verbleven in mei 2024

8/10 – Goed

Janette

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to boardwalk. Mandatory Valet $25 each day. Only 1 vehicle so other one on street with stated permit signs. Unheated Pool, warm enough to swim on an overcast and gloomy day & gym equipment was great.
2 nachten verbleven in mei 2024

8/10 – Goed

Karim, Yuba City

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
-Front Desk were very helpful with early check in. -Only Valet Parking. -Tidy Walking distance to Boardwalk (4mins walk)
1 nacht verbleven in mei 2024

4/10 – Matig

Leah

The room was simple & nice but the bathroom fan didn’t work so it was always muggy, the heated pool was broken without notice for our entire stay, & the laundry was unavailable for our entire stay as well. Of course none of these things were stated when purchasing the room for $300 a night. Tried to talk to the manager but never heard back and from desk said no compensation would be given. Not worth the price and not on the good side of town, windows look at the super 8.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Tracy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The landscaping was beautiful.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Mali

1 nacht verbleven in mei 2024

8/10 – Goed

Amor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Spacious room and tidy
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Sara Vander

Reisde met familie en kleine kinderen
Our stay at this hotel was great! Our first floor room was very spacious and was well-stocked with everything we needed except body lotion. We would have loved another outlet or two (one on each side of each bed would have been great; one bed did not have an outlet on one side) and drawers vs. shelves for storing clothing would have been even better, but overall I have nothing bad to say. The fitness center was extremely clean and there was lots of equipment available, and I especially loved that it was open 24/7.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Sandra

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was excellent and the room was nice and it was quite. Would definitely come back and recommend this hotel!
3 nachten verbleven in april 2024

10/10 – Uitstekend

john, Placerville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location to explore the board walk
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

kent

1 nacht verbleven in april 2024

10/10 – Uitstekend

Jeralynn

Positief: Personeel en service, staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024

10/10 – Uitstekend

Stone

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First thing first, hotel parking is under the hotel and its valet only. $40 a night and no choice of other parking. Only other parking is on the street which is at risk of being hit plus you have to pay for parking which is more than the valet. Welcome to the city and Marriott Courtyard. Hotel was super nice, area was nice and quiet and 2 min down the road from the boardwalk. Hotel itself was clean, classy, and modern. Staff were respectful and extremely helpful. They have a 24/7 snack and drink shop that gets charged to your room so no need to scramble to pay at the time. They have a bistro for breakfast and dinner, it does cost $15-$25 to eat. IS NOT FREE!! Elevators from ground floor and up require room card to ensure only guests and employees have access to rooms. Our room was very clean! Not a stain on the furniture, mattress, or sheets. Bathroom was spotless and modern with shampoo, conditioner, and body wash. They have supply makeup remover wipes for your spouse!! Rooms are supplied with smart Samsung tv with full on cable and options to securely login to your streaming apps like Netflix, logs you out everytime TV turns off to ensure the next guest doesn’t have access to your account. Room was excellent all together! Bed and furniture were super comfortable! They have a gym and heated pool, NO HOT TUB! saving the best for last the Valet services were AMAZING! The guys manning it 24/7 were respectful, got our doors for us! They were the cherry on top! Loud blue Kia!
2 nachten verbleven in april 2024

10/10 – Uitstekend

Tiffany

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
no hotel parking, forced to pay for valet. room service is only in certain days so trash might not get emptied out and bed will not be made daily. construction was happening during our stay so it was quite disturbing. it was a great stay though, beds are super duper comfy and was near al the things planned for the trip.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Catrina

1 nacht verbleven in april 2024

10/10 – Uitstekend

Saurabh Ramesh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Benjamin, san francisco

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in april 2024

10/10 – Uitstekend

kong, sacramento

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Hotel. Very nice and clean.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Laura

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best property near the boardwalk, family friendly valet parking
1 nacht verbleven in april 2024

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had no idea what to expect, but was pleasantly surprised on all fronts. Thank you.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Monique

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Stood in line for at least 45 minutes to check-in. There were only 2 groups in front of me. Blackout
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Sylvie

Negatief: Personeel en service
The check-in process was extremely slow. The staff are very inefficient. They places us in the farthest room from the elevator even after I had requested a convenient one due to having my kids with us. The staff made it seem like she picked the best room, but the view was of the freeway and the Motel 8 next door. Hotel is decent - service is terrible. Probably would not stay again.
1 nacht verbleven in april 2024

8/10 – Goed

Jacqueline

Reisde met familie
Positief: Netheid, personeel en service
The rooms facing Riverside Ave. are loud due to the traffic on the main road.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Adele

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff was excellent, but the bistro was closed two of the four nights we were there. We were led to believe it was open every night. We had to make other accommodations for dining. The nights it was closed.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Pavan

2 nachten verbleven in maart 2024

8/10 – Goed

Ravi

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
This hotel is okay and room cleaning they do every other day , Not, Daily.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Ariel

1 nacht verbleven in maart 2024

8/10 – Goed

Michael

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really close to boardwalk beach.
2 nachten verbleven in maart 2024

4/10 – Matig

Adriana

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unfortunately, our experience at this hotel failed to meet our expectations, despite its premium pricing. The front desk staff was underwhelming, and the hotel's policy of charging extra for even basic amenities, such as in-room water, was disappointing. Moreover, the noise pollution between rooms made it challenging to rest, and a persistent, unpleasant odor was present. Regrettably, we will not be returning to this hotel in the future.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Marcella

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

6/10 – Redelijk

Sara

1 nacht verbleven in april 2024

6/10 – Redelijk

Meredith

2 nachten verbleven in april 2024

10/10 – Uitstekend

Jocelyn

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and clean
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Erika

3 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Mayumi

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service
Dirty room
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

gurcharan

Negatief: Netheid, personeel en service
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Keven

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property!!
1 nacht verbleven in maart 2024

6/10 – Redelijk

Harish

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place was nice and all but it was a bit too pricy when I booked only for 1 night on Easter Sunday. I mean why pay $300 for 1 night and valet parking is extra. Plus no free 2 water bottles in the room. I'm not sure if the whole Santa Cruz area is like this but it's too pricy considering the services they gave.
1 nacht verbleven in maart 2024

8/10 – Goed

Kishor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

6/10 – Redelijk

Marina

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
IF YOU ARE A COUPLE LOOKING FOR A NICE RELAXING STAY NEAR THE OCEAN DO NOT STAY HERE. No room service. Restaurant is expensive and small menu. Too many kids! My husband and I stayed here 3/29/24 and we got there early and they were nice enough to get us a room at 3 pm instead of the 4 pm regular check in. We thought parking was outrageous at $25 per night. Also, they had limited food in the restaurant that opens from 5 pm to 9 pm and the prices were too high. We bought one margarita, coffee, tater tots and cheesecake for $45. The tater tots were in a small container and the cheesecake was mini sized. The hotel doesn’t have room service and we were unable to order anything in our room. We had to go downstairs to order. My husband and I were doing this trip as a nice getaway from work for one night to relax and it was anything but. Next door to us was a huge family with four kids and they were reunited with another family with kids who were a couple doors down and they were running up and down the hall ways and screaming till 10 pm. Pool was also closed.
1 nacht verbleven in maart 2024

4/10 – Matig

Johnagustin

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The hotel was nice. Two things I’m upset about. Check out was at 11am and we had a worker walk into our room at 10am. We didn’t hear a knock on the door before he came in. My girlfriend was in bed and while I was in the bathroom, while he came in. This really made me upset and made us feel unsafe. I came out of the bathroom quickly since I heard a dude in our room. You would think there’s a system, telling the workers that the guest haven’t checked out. We were in shock he came into the bedroom, even though our bags were near the door, indicating we where still in the room. I called the front desk and just got a measly sorry for the inconvenience. Secondly our check in was at 4. We got there at 4 and had to wait 45 minutes for our room. The lady told us it would be a few minutes and forgot to tell us. We went up the desk to check to see how much longer after 45 minutes to be courteous. When we were told it’s been ready. Just not what I expected from this hotel.
2 nachten verbleven in maart 2024

8/10 – Goed

kelley

The only caveat was their restaurant/bistro was closed on Sunday- and ironically that was the only night u stayed - so I was not really happy about that
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Olga

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Robert

Reisde met familie
The property inside is well maintained and has the look of a remodel. The outside looks nice as well.
1 nacht verbleven in maart 2024

8/10 – Goed

tuyet-hanh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024