Exterieur

Beoordelingen van DoubleTree by Hilton Hotel Santa Fe

4 out of 5
DoubleTree by Hilton Hotel Santa Fe
4048 Cerrillos Rd, Santa Fe, NM

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 382 van 897 beoordelingen" "
Gastenscore: 8 - Goed. 295 van 897 beoordelingen" "
Gastenscore: 6 - Redelijk. 107 van 897 beoordelingen" "
Gastenscore: 4 - Matig. 71 van 897 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 42 van 897 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Katelynn

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The overall layout of the hotel was beautiful. The adobe look, you can definitely tell you are in Santa Fe. Ths only down side was our room door would not open ended up in a different room then planned but the lady at the front desk was quick to find an available room. And she even gave us a breakfast voucher for the inconvenience
1 nacht verbleven in april 2024
Reactie van Manager op 23 apr 2024
Hello Katelynn, We are glad to hear that you enjoyed the beautiful layout of our hotel, exuding the charm of Santa Fe. Rest assured that guest satisfaction is our priority, and we appreciate your understanding with the room situation. Should you have any more feedback or concerns, please feel free to reach out to our management team directly.

10/10 – Uitstekend

Matthew J Gubenski

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The area around the hotel was nowhere as clean as the hotel
1 nacht verbleven in april 2024
Reactie van Manager op 20 apr 2024
Hello Matthew J Gubenski,We appreciate your feedback and regret to hear about your experience. Ensuring cleanliness within our property is a top priority for us. We advise guests to refer any external cleanliness concerns to the local authorities for further action.

2/10 – Ontzettend slecht

suzanne

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Shabby old hotel, noisy with guests above me checking in at 230 am, guests next to me arguing at 530 am. Bathroom very old, shower nob would barely stay up for shower. Wallpaper at least 25 years old, weird parking lot and check in area. BIG NO!!!!
1 nacht verbleven in maart 2024
Reactie van Manager op 16 mrt 2024
Hello suzanne,We're sorry to hear about your experience and appreciate your feedback. We strive to provide all guests with a comfortable stay and will address your concerns internally. Should you wish to discuss your stay further, feel free to reach out to management. We hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Theresa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding staff..:)..very nice and super clean.. And and always the best cookies
1 nacht verbleven in maart 2024
Reactie van Manager op 6 mrt 2024
Hello Theresa,We are thrilled to hear that you enjoyed the outstanding service from our staff and our clean facilities. It's great to know you appreciated our delicious cookies during your stay. We strive to provide a memorable experience for all our guests.

2/10 – Ontzettend slecht

Mustafa

1 nacht verbleven in januari 2024
Reactie van Manager op 7 feb 2024
Hello Mustafa, We're sorry to hear that you didn't have a great experience during your stay. We value your feedback and would appreciate it if you could reach out to us directly to discuss any specific issues you may have encountered. We strive to provide the best possible service to all our guests and would like to address any concerns. Thank you for considering giving us the chance to make it right.

8/10 – Goed

palmi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Manager op 31 jan 2024
Hello palmi,We appreciate your recent stay at our hotel. We would love to hear more about your experience with us so that we can continue to improve our services. Please reach out to us directly with any feedback you may have. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 – Uitstekend

Jennifer, Boise

1 nacht verbleven in januari 2024
Reactie van Manager op 22 mrt 2024
Hello Jennifer,We are delighted to hear that your experience at our hotel met your expectations! We look forward to welcoming you back soon for another exceptional stay.

10/10 – Uitstekend

Rebecca

1 nacht verbleven in januari 2024
Reactie van Manager op 25 jan 2024
Hello Rebecca,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

8/10 – Goed

John

Reisde met familie
The breakfast was good. The food served in the bar was not. The spa was good but the temperature in the room was the same as it was outside. 17 degrees.
4 nachten verbleven in januari 2024
Reactie van Manager op 16 jan 2024
Hello John,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our breakfast and spa. Regarding the bar food, we appreciate your input and will relay it to our culinary team for further improvement. As for the room temperature, we apologize for any inconvenience caused. We strive to create a comfortable environment for our guests and will take your comment into consideration for future adjustments.

8/10 – Goed

mario

4 nachten verbleven in december 2023
Reactie van Manager op 10 jan 2024
Hello mario, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

luz ma

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Exceso de ruido
1 nacht verbleven in januari 2024
Reactie van Manager op 10 jan 2024
Hello luz ma, We're sorry to hear that your experience with our hotel wasn't up to your expectations. We would appreciate it if you could contact us directly to provide more specific feedback so that we can address any issues that you encountered. We value our guests' satisfaction and strive to improve our services. Please reach out to us so that we can make things right.

8/10 – Goed

JOSE ALBERTO, TAMPICO

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
muy buena ubicacion y limpieza y el personal excelente muy amables y serviciales
5 nachten verbleven in december 2023
Reactie van Manager op 9 jan 2024
Hello JOSE ALBERTO,Agradecemos sus amables palabras sobre nuestra excelente ubicación, limpieza y personal amable y servicial. Valoramos su tiempo y esfuerzo para compartir su experiencia positiva con nosotros. Esperamos que haya disfrutado su estadía y esperamos darle la bienvenida de nuevo en el futuro.

8/10 – Goed

Grace

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van Manager op 9 jan 2024
Hello Grace,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad to hear that you had a positive experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and look forward to welcoming you back in the future.

10/10 – Uitstekend

Vikrant

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Manager op 9 jan 2024
Hello Vikrant,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If there is anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Manager op 9 jan 2024
Hello Steven,Thank you for choosing our hotel for your stay. We're thrilled to hear that you had a wonderful experience with us. We appreciate your support and hope to welcome you back soon for another exceptional stay.

4/10 – Matig

Nicholas

Reisde met familie
Negatief: Personeel en service
During my stay at The Double Tree Santa Fe hotel, I endured a dreadful experience with noisy guests staying in the room above mine. The disruption was so severe in noise that, in frustration, I called the front desk and they apologized and said they would take care of it. It did not stop. At 5:50 am I called down to the desk again repeatedly to no answer. Angry tired and frustrated I went down to the front desk to get a refund. Ernesto said he can’t do that, manager doesn’t come in till 9:00. That was his only solution, I asked him to do something about the noise and To my disbelief, instead of addressing the issue directly, he requested me to accompany them to the third floor to "hear it for themselves." This unusual request left me feeling perplexed and dissatisfied, as the staff's response seemed inadequate in resolving the disturbance.
2 nachten verbleven in december 2023
Reactie van Manager op 8 jan 2024
Hello Nicholas, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the noise disturbance during your stay. Our team strives to address guest concerns promptly and we regret that we were unable to resolve the issue to your satisfaction. Please note that we take guest feedback seriously and will use your comments to improve our service. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Ashley

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The staff was super sweet annd helpful especially Makayla at the front desk. We were there for 3 nights and had a great time
3 nachten verbleven in december 2023
Reactie van Manager op 23 dec 2023
Hello Ashley,Thank you for sharing your positive experience with us! We're delighted to hear that Makayla provided exceptional service during your stay. We strive to consistently provide sweet and helpful staff members to ensure our guests have a great time. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Manager op 22 dec 2023
Hello John,We're thrilled to hear that you had a fantastic stay with us! It was a pleasure having you as our guest. We look forward to welcoming you back soon!

10/10 – Uitstekend

George, Belleville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access to Santa Fe. Very good staff.
1 nacht verbleven in december 2023
Reactie van Manager op 10 dec 2023
Hello George,Thank you for choosing our hotel and for taking the time to share your feedback. We're glad to hear that you found our location conveniently close to Santa Fe and that our staff provided you with a positive experience. We appreciate your kind words and hope to welcome you back again in the future.

10/10 – Uitstekend

Gloria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Manager op 9 dec 2023
Hello Gloria,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. If there is anything else we can do to make your next stay even better, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Manager op 8 dec 2023
Hello John,Thank you for choosing our hotel for your stay. We strive to provide impeccable service and are thrilled to hear that you had an excellent experience. We hope to welcome you back in the future for another memorable stay.

2/10 – Ontzettend slecht

Larry

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
We stayed on the 4th floor and the traffic noise was still very loud. Asked top possibly change rooms and was denied. Breakfast is $15 for the same thing you can get for free at any other hotel. Very disappointing and not a good value for the money.
3 nachten verbleven in november 2023
Reactie van Manager op 30 nov 2023
Hello Larry, We apologize for any inconvenience caused by the traffic noise during your stay. Our team strives to make every guest's experience as comfortable as possible, but unfortunately, room changes are subject to availability. Regarding breakfast, we offer a variety of options to cater to different preferences. We appreciate your feedback and will take it into consideration for future improvements. We hope you had an overall pleasant stay with us.

10/10 – Uitstekend

Ellen

1 nacht verbleven in november 2023
Reactie van Manager op 17 dec 2023
Hello Ellen,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back in the future for another excellent stay.

10/10 – Uitstekend

BLAZE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice stay.
2 nachten verbleven in november 2023
Reactie van Manager op 26 nov 2023
Hello BLAZE,Thank you for sharing your feedback! We are glad to hear that you had a pleasant experience during your stay with us. If there's anything else we can do to enhance your future visits, please let us know. We look forward to welcoming you back soon!

8/10 – Goed

John

1 nacht verbleven in november 2023
Reactie van Manager op 16 dec 2023
Hello John, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 – Uitstekend

Benjamin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Manager op 25 nov 2023
Hello Benjamin,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had such a wonderful experience. Our team works hard to provide excellent service, and we're glad it was reflected in your stay. If you have any future travel plans, we would love to welcome you back.

8/10 – Goed

Marina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close proximaty.
1 nacht verbleven in november 2023
Reactie van Manager op 18 nov 2023
Hello Marina,Thank you for sharing your feedback regarding our hotel's proximity. We appreciate that you found our location convenient during your stay. If you have any further comments or suggestions, please feel free to contact our management team directly.

8/10 – Goed

Delton

Positief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2023
Reactie van Manager op 12 nov 2023
Hello Delton,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your valuable input and are glad to hear that you had an overall pleasant experience. If there is anything else we can assist you with, please let us know. We hope to have the opportunity to welcome you back in the future.

6/10 – Redelijk

RICHTER, Garden Grove

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Manager op 8 nov 2023
Hello RICHTER,Thank you for your feedback on your recent stay with us. We appreciate you taking the time to bring your concerns to our attention. We strive to provide exceptional service and apologize for any inconvenience caused. We encourage you to reach out to our management team directly to discuss your experience further.

4/10 – Matig

john

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Doubletree Santa Fe
The rooms carpet was dirty, no hot water, walls thin, neighbors loud, and homeless camp on property.
3 nachten verbleven in oktober 2023
Reactie van Manager op 4 nov 2023
Hello john,Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback and will share it with our team for further improvements. For any future concerns, please feel free to reach out to our management directly.

10/10 – Uitstekend

JENNIFER, Taos

1 nacht verbleven in november 2023
Reactie van Manager op 25 nov 2023
Hello JENNIFER,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience during your time with us. We truly appreciate your positive rating and hope to welcome you back again in the future.

6/10 – Redelijk

PAUL

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The overall experience was good. Did not like being charged for a king size bed and given two double beds. I asked the front desk clerk if I was charged for the king size bed and she said no because the difference was credited back to me which was not true and it happens sometimes when you book through a third party. It was only five bucks more but it was still annoying not getting what I had paid for and being given incorrect information.
1 nacht verbleven in oktober 2023
Reactie van Manager op 4 nov 2023
Hello PAUL, Thank you for sharing your feedback with us regarding your recent stay. We apologize for any confusion or inconvenience caused regarding the bed type. Our rates are based on availability, and while we strive to accommodate all preferences, we cannot guarantee specific bed types. We appreciate your understanding and hope to welcome you back in the future for an improved experience.

10/10 – Uitstekend

Rebecca E

Reisde met familie
Clean safe and accessible
1 nacht verbleven in oktober 2023
Reactie van Manager op 22 okt 2023
Hello Rebecca E,Thank you for your positive feedback! We take pride in providing a clean, safe, and easily accessible environment for our guests. We hope to welcome you back again soon!

4/10 – Matig

LeAnne

Reserved king bed had to settle for Queen beds.
1 nacht verbleven in oktober 2023
Reactie van Manager op 21 okt 2023
Hello LeAnne, We apologize for the inconvenience caused by the bed type. Please reach out to us directly so we can address your concerns and ensure a better experience for your future stays.

8/10 – Goed

Douglas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Manager op 14 okt 2023
Hello Douglas,Thank you for your rating. We're glad you had an exceptional experience at our hotel. We appreciate your feedback!

10/10 – Uitstekend

Mary Martha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Manager op 9 okt 2023
Hello Mary Martha,Thank you so much for the incredible rating. We look forward to your next visit.

4/10 – Matig

Alonna

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
My room had roaches.
2 nachten verbleven in september 2023
Reactie van Manager op 6 okt 2023
Hello Alonna, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 – Goed

Danielle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van Manager op 23 sep 2023
Hello Danielle,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 – Ontzettend slecht

Thomas

1 nacht verbleven in september 2023
Reactie van Manager op 10 okt 2023
Hello Thomas, Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 – Redelijk

Adrianna

1 nacht verbleven in september 2023
Reactie van Manager op 14 sep 2023
Hello Adrianna,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 – Goed

Alan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Manager op 1 sep 2023
Hello Alan,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 – Matig

James

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Disappointed in Doubletree Dallas Fort Worth
1 nacht verbleven in augustus 2023
Reactie van Manager op 29 aug 2023
Hello James,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 – Uitstekend

Lynn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
IT WAS GOOD
2 nachten verbleven in augustus 2023
Reactie van Manager op 26 aug 2023
Hello Lynn,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 – Goed

Stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
xxxx
2 nachten verbleven in augustus 2023
Reactie van Manager op 1 sep 2023
Hello Stephen,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. Please do come see us again.

6/10 – Redelijk

William

Positief: Netheid, personeel en service
Negatief: Comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Manager op 18 aug 2023
Hello William,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 – Goed

Ryan

Positief: Netheid, personeel en service
1 nacht verbleven in augustus 2023
Reactie van Manager op 18 aug 2023
Hello Ryan,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 – Redelijk

Diane

Reisde met familie
Positief: Voorzieningen
I was a little disappointed. We were on a cross country trip and had just stayed at a beautiful Doubletree in MO. This one in Santa Fe is dated and could use some updating. Our room face the back overlooking dumpsters. The balcony had two old chairs. Furniture in our room tired. But very clean.
1 nacht verbleven in augustus 2023
Reactie van Manager op 13 aug 2023
Hello Diane,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

6/10 – Redelijk

John

Reisde met familie
House cleaning didn't show three days in a row. Staff noisy in middle of the night outside of our room. A range of other problems -- phone in my room non-functional, drizzle from shower head.
3 nachten verbleven in augustus 2023
Reactie van Manager op 10 aug 2023
Hello John, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 – Uitstekend

Michiyo

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
I made request for shuttle to airport but the car was small so we could not get on the shuttle. we call Uber but it was too late. We lost our flight….
1 nacht verbleven in augustus 2023
Reactie van Manager op 9 aug 2023
Hello Michiyo,Thank you for sharing your experience. We truly appreciate the insight regarding our shuttle. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 – Goed

Celeste

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast typical buffet
2 nachten verbleven in juli 2023
Reactie van Manager op 18 aug 2023
Hello Celeste,Know that your voice is of tremendous importance to us and we value your comments about our breakfast. Please do come see us again.