4/10 – Matig
Jeremiah
12 aug 2025
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
A family member was staying there, and we had extended the stay a few times. Not once did anyone say we needed to come to the desk to check in and show ID again for the overlapping reservation to start. The family member let them know there was already a reservation for the next 2 nights. Mind you, this was the 4th time we had extended an already existing reservation. The staff told me they asked the family member to come down and show ID, etc, and said they asked multiple times. Family member said they asked time and said they would be down asap. The staff saw the family member outside and went in the room without any notification and decided they didn't want to extend the stay because they didn't come down to the desk. I am not sure why they felt the need to go into the room, but I called to ask why and what we could do. They replied, we decided to exercise the right not to extend the reservation. The family member didn't do anything wrong that I am aware of aside from didn't go downstairs right away. Maybe I am missing something, but I was a bit surprised and thought it was a bit rude, being this was not the 1st stay. The 1st few stays were fine, but the last was not a positive experience. Side note, they say there is a free breakfast every morning, well, it is coffee and tea and a few pre-packed grab n go items.
Jeremiah
2 nachten verbleven in augustus 2025