Exterieur

Beoordelingen van Mitsui Garden Hotel Sapporo

4 out of 5
Mitsui Garden Hotel Sapporo
6-18-3 Kita Gojo Nishi Chuo-ku, Sapporo, Hokkaido

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 459 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 412 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 97 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 1003 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

RIE

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
お部屋が清潔で大浴場もあり大変快適にすごすことができました。 利便性も札幌駅近くで良かったです。
1 nacht verbleven in april 2024

8/10 – Goed

Kaname

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van 三井ガーデンホテル札幌 宿泊支配人 op 3 mei 2024
この度は、三井ガーデンホテル札幌をご利用いただきまして、誠にありがとうございます。今後も皆さまからのご意見を頂きながら、繰り返しご利用頂けるホテルを目指して日々精進してまいりますので、今後とも三井ガーデンホテル札幌を宜しくお願いいたします。お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げます。

2/10 – Ontzettend slecht

Kristi

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
In all honesty, I want to be upfront with potential guests: I advise against staying here. While the price per night may be low, I believe it's not worth compromising your health. Upon entering our room, we were greeted by the smell of smoke and noticeable stains on the carpet and walls, despite booking a non-smoking room. Realizing we would essentially be exposed to secondhand smoke all night if we stayed, we promptly left and opted to stay at the highly recommended Cross Hotel instead. However, we were only refunded for three out of the four nights, which, in my opinion, doesn't demonstrate proper customer care. All in all, take your money somewhere else!
4 nachten verbleven in april 2024
Reactie van Mitsui Garden Hotel Sapporo Front Office Manager op 3 mei 2024
Thank you very much for using Mitsui Garden Hotel Sapporo. Thank you very much for taking the time to share your impressions about your stay with us.We apologize for not being able to meet your expectations regarding the room. We will take your comments seriously and will work to improve them one by one, although it may not be immediate.Thank you very much for your valuable feedback. All of our staff members look forward to your next visit.

8/10 – Goed

jooyoung

Reisde met partner
Positief: Voorzieningen
Liked the location- close to the train station the room that I chose was too small ( never had that tight space) But it was equipped with everything I needed thou. Wish two beds(dbl size) can be smaller (twin size)then we would have more space . Liked the food -breakfast - buffet area was real tight to move around with a tray.
3 nachten verbleven in april 2024
Reactie van Mitsui Garden Hotel Sapporo Accommodation Manager op 30 apr 2024
Thank you very much for staying at Mitsui Garden Hotel Sapporo. Thank you again for your feedback after your stay.We will make every effort to further improve our services, and we hope that you will continue to use our hotel in the future and give us your honest feedback. We look forward to welcoming you to our hotel in the future.Thank you very much for your valuable contribution.Mitsui Garden Hotel SapporoAccommodation Manager

10/10 – Uitstekend

AKIHIRO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
いい
1 nacht verbleven in april 2024
Reactie van 三井ガーデンホテル札幌 宿泊支配人 op 30 apr 2024
この度は三井ガーデンホテル札幌にご宿泊いただきまして誠にありがとうございました。またご滞在後に感想を賜りましたこと重ねて御礼申しあげます。今後ともお客様のご期待に添えるようスタッフ一同精進してまいります。 お客様のまたのご利用を心よりお待ち申しあげております。貴重なご投稿誠にありがとうございました。三井ガーデンホテル札幌宿泊支配人

4/10 – Matig

Wong Seng

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Very convenient, only 5mins walk to JR Sapporo station.
1 nacht verbleven in april 2024
Reactie van Mitsui Garden Hotel Sapporo Front Office Manager op 23 apr 2024
Thank you very much for staying at Mitsui Garden Hotel Sapporo. We would also like to thank you again for your feedback after your stay.The entire staff will continue to strive to be the hotel of choice for our guests. We look forward to welcoming you again.Mitsui Garden Hotel SapporoAccommodation Manager

10/10 – Uitstekend

Hijiri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Mitsui Garden Hotel Sapporo Front Office Manager op 19 apr 2024
Thank you for staying at Mitsui Garden Hotel Sapporo. Also I appreciate for sharing your comments with us. We will do our best to make your next stay even more satisfyingThank you very much for your kind review. We look forward to welcoming you again.

10/10 – Uitstekend

SHUICHI

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van 三井ガーデンホテル札幌 宿泊支配人 op 10 apr 2024
この度は、三井ガーデンホテル札幌をご利用いただきまして、誠にありがとうございます。今後も皆さまからのご意見を頂きながら、繰り返しご利用頂けるホテルを目指して日々精進してまいりますので、今後とも三井ガーデンホテル札幌を宜しくお願いいたします。お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げます。

10/10 – Uitstekend

MAIKO

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
便利な立地です。
3 nachten verbleven in april 2024
Reactie van 三井ガーデンホテル札幌 宿泊支配人 op 9 apr 2024
過日は三井ガーデンホテル札幌をご利用いただき、誠にありがとうございます。またご滞在のご感想をお寄せいただき、重ねて御礼申し上げます。セールスポイントでもある立地面にご満足いただけたご様子で嬉しく存じます。今後も快適にお過ごしいただけるホテルを目指し、サービスの向上に努めて参ります。また札幌にお越しになる機会がございましたら、是非三井ガーデンホテル札幌をご利用ください。この度はご投稿いただき、誠にありがとうございます。三井ガーデンホテル札幌宿泊支配人

10/10 – Uitstekend

Kazuhiro

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van 宿泊支配人 op 3 apr 2024
いつも三井ガーデンホテル札幌をご利用いただきまして誠にありがとうございます。 また宿泊に際しましてご感想をお寄せ頂き重ねて御礼申し上げます。ご感想からも、今回のご滞在が概ね満足頂けましたご様子で嬉しく思っております。また札幌にお越しになられるご機会がございましたら是非とも三井ガーデンホテル札幌をご利用いただけますと幸いでございます。お客様のまたのご利用をスタッフ一同 心よりお待ち申し上げます。この度はご投稿ありがとうございました。三井ガーデンホテル札幌

8/10 – Goed

Takuto

3 nachten verbleven in maart 2024
Reactie van 三井ガーデンホテル札幌 宿泊支配人 op 5 apr 2024
この度は三井ガーデンホテル札幌をご利用いただき、誠にありがとうございます。ご多忙の中、感想をお寄せいただき重ねてお礼申し上げます。高評価をいただき大変光栄でございます。これからもお客様にご満足いただけるホテル作りに努めて参りますので、今後とも何卒宜しくお願い申し上げます。またのご来館を心よりお待ち申し上げております。

8/10 – Goed

TAKAKO

2 nachten verbleven in maart 2024
Reactie van 三井ガーデンホテル札幌 宿泊支配人 op 24 mrt 2024
この度は三井ガーデンホテル札幌をご利用いただき、誠にありがとうございます。ご多忙の中、感想をお寄せいただき重ねてお礼申し上げます。高評価をいただき大変光栄でございます。これからもお客様にご満足いただけるホテル作りに努めて参りますので、今後とも何卒宜しくお願い申し上げます。またのご来館を心よりお待ち申し上げております。

8/10 – Goed

Alexander

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just needs English instructions for the air conditions, as it's all in Japanese. Otherwise great location
3 nachten verbleven in februari 2024
Reactie van Mitsui Garden Hotel Sapporo Front Office Manager op 10 feb 2024
Thank you very much for using Mitsui Garden Hotel Sapporo. Thank you very much for taking the time to share your impressions of your stay with us.We understand that there were many things that we lacked, but we are very happy to hear that you were generally satisfied with the location. However, we apologize for not being able to meet your expectations regarding the air conditioning. We would like to share the opinions we received with the hotel staff and take them into consideration.We will continue to make every effort to provide a comfortable stay for all of our guests, so please use our hotel next time you come to Sapporo and we would appreciate it if you could let us know your impressions. Thank you for posting this time. All of our staff members look forward to your next visit.

8/10 – Goed

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Front Office Manager op 6 feb 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo once again.

10/10 – Uitstekend

Kuhlman

3 nachten verbleven in januari 2024
Reactie van Front Office Manager op 17 feb 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo once again.

10/10 – Uitstekend

Nadia Dal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
excellent location and base for a stay in sapporo. less than 5 min walk from sapporo station. good size rooms, comfortable, safe and secure. hotel has an onsen which is a great bonus. staff are friendly and helpful. great place to base
3 nachten verbleven in januari 2024
Reactie van Mitsui Garden Hotel Sapporo Front Office Manager op 20 jan 2024
Thank you very much for choosing Mitsui Garden Hotel Sapporo. We would also like to thank you again for sending us your feedback after your departure. All of our employees will continue to work hard to ensure that our hotel continues to satisfy our guests. We hope that you will have another opportunity to visit our hotel when you come to Sapporo again. Mitsui Garden Hotel Sapporo Front Office Manager

10/10 – Uitstekend

Kennedy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel located by the train station. Has an underground route that has many shopping and dining places. It also connects to the train station so you dont have to worry about the bad weather. I enjoyed my stay in this hotel. I slept long and well compared to the two other hotels I stayed at. This hotel probably had a more mature crowd. Hotel was quiet, so I was able to sleep much longer.
1 nacht verbleven in januari 2024
Reactie van Mitsui Garden Hotel SapporoFront Office Manager op 17 jan 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your comment.It seems that you had a comfortable stay during this stay, and we are very happy to read it. We will continue to devote ourselves to becoming a hotel that can be used repeatedly, while listening to your opinions, so we look forward to your continued support of Mitsui Garden Hotel Sapporo.We look forward to welcoming you again.

8/10 – Goed

Kok Leong

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are very small for Hokkaido standard. Slightly larger than my hotel in Tokyo. We did not have enough space to open up 2 luggage and have to take turns. Good thing is that it is very near Sapporo stn which we walked 5 mins to get to. Not much dining options nearby, have to go to Sapporo stn for more options.
3 nachten verbleven in januari 2024
Reactie van Mitsui Garden Hotel SapporoFront Office Manager op 17 jan 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your comment.Regarding room size, we are very sorry that we could not meet your expectations. However we are glad to hear that you were satisfied with the access aspect of being close to Sapporo Station.In the future, all the staff will work hard to improve the service so that they will be satisfied not only in terms of access but also in terms of service.Thank you for your valuable opinion.

10/10 – Uitstekend

SHUICHI

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
札幌駅そばで地下道入口目の前なので、 悪天候でも歩きやすい
1 nacht verbleven in januari 2024
Reactie van 三井ガーデンホテル札幌 宿泊支配人 op 12 jan 2024
この度は三井ガーデンホテル札幌をご利用いただき、誠にありがとうございます。ご多忙の中、感想をお寄せいただき重ねてお礼申し上げます。高評価をいただき大変光栄でございます。これからもお客様にご満足いただけるホテル作りに努めて参りますので、今後とも何卒宜しくお願い申し上げます。またのご来館を心よりお待ち申し上げております。三井ガーデンホテル札幌宿泊支配人

10/10 – Uitstekend

GWIHOE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in december 2023
Reactie van Mitsui Garden Hotel Sapporo Front Office Manager op 10 jan 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your comment.It seems that you had a comfortable stay during this stay, and we are very happy.We will continue to make every effort to make feel comfortable for everyone.We look forward to come again you again from all the staff. Mitsui Garden Hotel Sapporo Front Office Manager

6/10 – Redelijk

Ivy

Reisde met familie
Positief: Netheid, personeel en service
Room is small but I think it is common for most of the hotels in Japan. I only stayed for 1 night (late check-in and early check-out), so it was fine for me.
1 nacht verbleven in december 2023
Reactie van Mitsui Garden Hotel Sapporo Front Office Manager op 26 dec 2023
Thank you very much for staying at Mitsui Garden Hotel Sapporo. Thank you again for your feedback after your stay.We will make every effort to further improve our services, and we hope that you will continue to use our hotel in the future and give us your honest feedback. We look forward to welcoming you to our hotel in the future.Mitsui Garden Hotel SapporoAccommodation Manager

6/10 – Redelijk

Jenny

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Size of rooms were on the smaller side. Bed were big and comfortable. Staff was very nice and assisted with holding luggage before check in time. Hotel is walking distance from convenience stores and train station.
Reactie van Front Office Manager op 19 dec 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your comment.It seems that you had a comfortable stay during this stay, and we are very happy to read it. We will continue to improve our quality and service so that we will not be ashamed of the words you received and will not disappoint you the next time you stay.We would appreciate it if you could use our hotel next time you come to Sapporo and let us know what you think. We look forward to serving you again.Mitsui Garden Hotel Sapporo Front Office Manager

8/10 – Goed

Yun

1 nacht verbleven in december 2023
Reactie van 三井ガーデンホテル札幌 宿泊支配人 op 17 dec 2023
この度は、三井ガーデンホテル札幌をご利用いただきまして、誠にありがとうございます。今後も皆さまからのご意見を頂きながら、繰り返しご利用頂けるホテルを目指して日々精進してまいりますので、今後とも三井ガーデンホテル札幌を宜しくお願いいたします。

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
很舒服方便的飯店
2 nachten verbleven in december 2023
Reactie van Mitsui Garden Hotel SapporoFront Office Manager op 10 dec 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your comment.I am glad that you were able to relax during your stay. We will continue to make every effort to make feel comfortable for everyone.Thank you for your valuable opinion.

10/10 – Uitstekend

Yuet Mei

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
乾淨,房間燈光夠光
2 nachten verbleven in december 2023
Reactie van Mitsui Garden Hotel SapporoFront Office Manager op 10 dec 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your comment.It seems that you had a comfortable stay during this stay, and we are very happy to read it. Thank you for posting this time.

10/10 – Uitstekend

SEONG OK

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van 宿泊支配人 op 6 dec 2023
この度は、三井ガーデンホテル札幌をご利用いただきまして、誠にありがとうございます。ご宿泊の評価を頂き、重ねて御礼を申し上げます。今後も皆さまからのご意見を頂きながら、繰り返しご利用頂けるホテルを目指して日々精進してまいりますので、今後とも三井ガーデンホテル札幌を宜しくお願いいたします。お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げます。三井ガーデンホテル札幌宿泊支配人

8/10 – Goed

hiroe

Positief: Netheid, voorzieningen
室内が思ったより広く、ホテル特有の圧迫感なくゆったりくつろげました。配色もシックで明かりもほどよくセンスの良さを感じました。ベットも心地よく朝までぐっすりよく眠れて、大変おすすめのホテルです。
1 nacht verbleven in december 2023
Reactie van 宿泊支配人 op 6 dec 2023
この度は、三井ガーデンホテル札幌をご利用いただきまして、誠にありがとうございます。ご宿泊の評価を頂き、重ねて御礼を申し上げます。概ねご満足いただけたご様子大変嬉しく存じます。今後も皆さまからのご意見を頂きながら、繰り返しご利用頂けるホテルを目指して日々精進してまいりますので、今後とも三井ガーデンホテル札幌を宜しくお願いいたします。お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げます。三井ガーデンホテル札幌宿泊支配人

6/10 – Redelijk

Sachiko

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
一部のアジア系旅行者の共同浴場の使い方が良くなかった。浴場も狭く、洗い場の数も十分ではなく、裸でしばらく立って待っていた人がチラホラ。
2 nachten verbleven in december 2023
Reactie van 宿泊支配人 op 6 dec 2023
この度は、三井ガーデンホテル札幌をご利用いただきまして、誠にありがとうございます。ご宿泊の評価を頂き、重ねて御礼を申し上げます。しかしながら、頂戴しましたご意見に関しては真摯に受け止め今後のホテル作りの参考とさせていただきます。今後も皆さまからのご意見を頂きながら、繰り返しご利用頂けるホテルを目指して日々精進してまいりますので、今後とも三井ガーデンホテル札幌を宜しくお願いいたします。お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げます。三井ガーデンホテル札幌宿泊支配人

10/10 – Uitstekend

Ming Hui

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cp值超高 非常好 入住好多次 很棒
1 nacht verbleven in november 2023
Reactie van Front Office Manager op 29 nov 2023
Thank you very much for choosing Mitsui Garden Hotel Sapporo. We would also like to thank you again for sending us your feedback after your departure. All of our employees will continue to work hard to ensure that our hotel continues to satisfy our guests. We hope that you will have another opportunity to visit our hotel when you come to Sapporo again. Mitsui Garden Hotel Sapporo Front Office Manager

6/10 – Redelijk

Siew Hwee

Reisde met partner
Positief: Netheid, personeel en service
The Onsen is a bit small & always been crowded can’t really able to relax .. room a bit small then expected.
3 nachten verbleven in november 2023
Reactie van 三井ガーデンホテル札幌 宿泊支配人 op 16 nov 2023
この度は三井ガーデンホテル札幌にご宿泊いただきまして誠にありがとうございました。またご滞在後に感想を賜りましたこと重ねて御礼申しあげます。しかしながら大浴場に関しましてご不便おかけし大変申し訳ございません。今回頂戴したご意見を真摯に受け止め、より多くのお客様にご満足頂けるホテルを目指し精進してまいります。この度は貴重なご意見をありがとうございました。またのご利用をスタッフ一同、心よりお待ち申し上げております。

8/10 – Goed

Anita

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
酒店整體評價
酒店隣近JR Sapporo站,非常方便,房間大小適中,整潔舒適,設備齊全。
3 nachten verbleven in oktober 2023
Reactie van Mitsui Garden Hotel Sapporo op 6 nov 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking the time to provide the review for your recent stay.We are glad to hear that you were satisfied with our convenient location which is one of the selling points.Our staffs listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better every day. As we sincerely hope that you will continue to stay with us in the future.

8/10 – Goed

KAZUHIKO

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van 三井ガーデンホテル札幌 宿泊支配人 op 6 nov 2023
この度は三井ガーデンホテル札幌をご利用いただきまして誠にありがとうございます。また、当館への評価いただきましたこと重ねて御礼申し上げます。お客様へよりご満足いただけるホテルを目指し、今後もサービス向上に努めてまいります。次回、札幌へお越しの際も当館をご利用いただけますと幸いでございます。

10/10 – Uitstekend

CHIN

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sapporo and Kani
Very close to Sapporo station, less than 5 mins walk. Lots and lots of shops, cafes and restaurants surrounding the hotel. Very comfortable bed, complimentary tea and coffee at the lounge daily. We enjoyed their bath facilities and managed to catch some movies on Netflix every evening. We cannot wait to come back for more delicious food.
4 nachten verbleven in oktober 2023
Reactie van Mitsui Garden Hotel Sapporo op 6 nov 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo for your recent stay in Japan.We have read your comments about the hotel and we greatly appreciate that you took the time to write them.We are glad you seem to be satisfied with your staying in our hotel.Based on the opinions of our customers, we will strive to be a hotel that can be used repeatedly with the aim of providing satisfactory services.Also, if you have the opportunity to come to Sapporo, please definitely use Mitsui Garden Hotel Sapporo . We look forward from the bottom of my heart.

10/10 – Uitstekend

Mary Jean

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the convenience, walking distance to train station and tourist attractions.
3 nachten verbleven in oktober 2023
Reactie van Mitsui Garden Hotel SapporoFront Office Manager op 3 nov 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your comment.We are very pleased that you were satisfied with the access aspect of being close to Sapporo Station.In the future, all the staff will work hard to improve the service so that they will be satisfied not only in terms of access but also in terms of service.Thank you for posting this time.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
房間非常細,房間本身的設施都不夠放置,更不用說打開行李,不會再住宿這酒店
1 nacht verbleven in oktober 2023
Reactie van 宿泊支配人 op 30 okt 2023
非常感谢您最近入住札幌三井花园酒店。我们也要再次感谢您对入住的反馈意见。 但是,我们很遗憾地听到您的房间太小,没有达到您的期望。 我们有比您所住的中等双人间更大的房间,希望您下次还能考虑我们。我们期待您的再次光临。札幌三井花园酒店住宿经理

10/10 – Uitstekend

Weichun

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van 三井ガーデンホテル札幌 op 27 okt 2023
Thank you for staying at Mitsui Garden Hotel Sapporo. Also I appreciate for sharing your comments with us. We will do our best to make your next stay even more satisfyingThank you very much for your kind review. We look forward to welcoming you again. Mitsui Garden Hotel SapporoFront Office Manager

6/10 – Redelijk

Stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The bathtub/shower was unsafe for the elderly.
3 nachten verbleven in oktober 2023
Reactie van Front Office Manager op 26 okt 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your evaluation. We are truly regret to learn that it failed to exceed your expectation for your stay this time. We have shared your feedback to all relevant departments. This will no doubt motivate us to provide an even more superior service. It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more luxurious and superior stay.

6/10 – Redelijk

Norie

Reisde met familie
1 nacht verbleven in oktober 2023
Reactie van 三井ガーデンホテル札幌 宿泊支配人 op 31 okt 2023
この度は、三井ガーデンホテル札幌をご利用いただきまして、誠にありがとうございます。お忙しい中ご評価を頂きましたこと重ねて御礼申し上げます。今後も皆さまからのご意見を頂きながら、繰り返しご利用頂けるホテルを目指して日々精進してまいりますので、今後とも三井ガーデンホテル札幌を宜しくお願いいたします。

6/10 – Redelijk

tadashi

Zakenreiziger
Negatief: Netheid
リピートはないかな・・・
自動チェックイン機が他のホテルに比べ名前や住所などすべての入力が必要で非常に面倒でした。有人カウンターでのチェックインのほうがスムーズにされていたので大いに改善の余地があるかと思います。 部屋は加湿器やテレビの裏などが埃だらけ・・・ 浴室のカーテンは何とも言えない匂いでした。 もう少し掃除やメンテナンスをお願いしたいです。 立地も接客も良かったので非常に残念です。
1 nacht verbleven in oktober 2023
Reactie van 三井ガーデンホテル札幌 宿泊支配人 op 18 okt 2023
この度は三井ガーデンホテル札幌をご利用いただき誠にありがとうございます。また、ご滞在のご感想をお寄せいただきましたこと重ねて御礼申し上げます。立地や接客に於いてご評価頂きました事は私共にとって何よりの励みとなります。しかしながら、自動チェックイン機のご利用に際しましては、お手を煩わす結果となってしまい大変申し訳ございません。自動チェックイン機を運用していくうえで貴重なご意見として真摯に受け止め、フロントスタッフのサポートや有人カウンターへのご案内も含めて今後の改善課題とさせていただきます。また、清掃に関しても不十分な面が多々ありました事伏してお詫び申し上げます。清掃スタッフにも今回のご意見を共有し、今後同じ不備が起きぬよう清掃やメンテナンスの改善に努め、お客様に快適にお過ごし頂けるホテルを目指してまいります。この度は貴重なご意見を頂き誠にありがとうございます。三井ガーデンホテル札幌宿泊支配人

6/10 – Redelijk

Masaki

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
空調が古い 喫煙部屋で空気清浄機があったが空気清浄機のフィルターを交換していないかどうか定かではないが、たばこのにおいがきつかった。
2 nachten verbleven in oktober 2023
Reactie van 三井ガーデンホテル札幌 宿泊支配人 op 17 okt 2023
この度は三井ガーデンホテル札幌をご利用いただき誠にありがとうございます。また客室に関して貴重なご意見をいただきましたこと重ねてお礼申し上げます。空気清浄機のフィルター清掃に関しては改めて清掃スタッフに共有を行い、改善に努める所存でございます。また、ご宿泊いただいたお部屋が喫煙のお部屋の場合は、普段煙草を吸われない方ですと臭いが気になる場合がございます。その場合は、フロントスタッフにお伝えいただきますと消臭対応もしくは禁煙のお部屋に振替可能な場合もございます。お気軽にお申しつけください。この度はご投稿誠にありがとうございます。

10/10 – Uitstekend

Chih-Hao

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
推薦
離車站很近 走路就能到 櫃檯服務很棒
1 nacht verbleven in oktober 2023
Reactie van 三井ガーデンホテル札幌 宿泊支配人 op 16 okt 2023
非常感谢您入住札幌三井花园酒店。 我们还要再次感谢您在入住后提出的宝贵意见。 我们将竭尽全力进一步改进我们的服务,如果您今后愿意再次入住我们的酒店,并向我们提供您真实的反馈意见,我们将非常高兴。 我们期待您今后再次光临本酒店。札幌三井花园酒店住宿经理

10/10 – Uitstekend

Manuel

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and modern hotel. Good size room, comfortable and clean. Also on 10th floor a very nice lounge for afternoon coffee/tea. All staff are very friendly. Can highly recommend
2 nachten verbleven in oktober 2023
Reactie van Mitsui Garden Hotel Sapporo Front Office Manager op 17 okt 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking the time to provide the review for your recent stay.We are proud to hear that our team could provide you a good service. We assure you that we will share the good comments to our team.Our staffs listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better every day. As we sincerely hope that you will continue to stay with us in the future.

4/10 – Matig

tadashi

1 nacht verbleven in oktober 2023
Reactie van 三井ガーデンホテル札幌 宿泊支配人 op 16 okt 2023
この度は三井ガーデンホテル札幌にご宿泊いただきまして誠にありがとうございました。またご滞在後に感想を賜りましたこと重ねて御礼申しあげます。数あるホテルの中から当館をお選びいただきましたにもかかわらずこのようなご評価をいただいてしまいましたこと心苦しい限りでございます。 全てのスタッフがお客様に寄り添った応対を心掛け、皆さまが安心してご滞在いただけるホテルづくりを目指していけるよう、スタッフへの再教育に尽力してまいります。貴重なご投稿誠にありがとうございました。三井ガーデンホテル札幌宿泊支配人

10/10 – Uitstekend

Chih-Hao

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
離札幌車站近 走路5到10分鐘就到 房間雖小但該有些東西都有 價格親民
1 nacht verbleven in oktober 2023
Reactie van Mitsui Garden Hotel Sapporo Front Office Manager op 13 okt 2023
Thank you for the stay Mitsui Garden Hotel Sapporo and taking the time for sharing your comments. We are very glad to hear that location in our hotel would be great. In our hotel, we preprare the lounge for taking the break, having a converstaion and drinking some coffee and kinds of teas. Furthermore, we are fully equipped with amenities so you might feel very comfortable in every space.Although we will not be able to improve the facility immediately, we will make every effort to create a more comfortable space.Thank you very much for taking the time to share your valuable feedback with us.We sincerely look forward welcoming you again next time.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van 三井ガーデンホテル札幌 op 27 okt 2023
Thank you for staying at Mitsui Garden Hotel Sapporo. Also I appreciate for sharing your comments with us. We will do our best to make your next stay even more satisfyingThank you very much for your kind review. We look forward to welcoming you again. Mitsui Garden Hotel SapporoFront Office Manager

10/10 – Uitstekend

Chih-Hao

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
離車站超近
離札幌車站走路5分鐘 超近 服務員也很用心 雖然房間很小但東西都很齊全
1 nacht verbleven in oktober 2023
Reactie van Mitsui Garden Hotel Sapporo Front Office Manager op 13 okt 2023
Thank you for the stay Mitsui Garden Hotel Sapporo and taking the time for sharing your comments. We are very glad to hear that location in our hotel and customer services would be great.Although we will not be able to improve the facility immediately, we will make every effort to create a more comfortable space.Thank you very much for taking the time to share your valuable feedback with us.We sincerely look forward welcoming you again next time. Mitsui Garden Hotel Sapporo.Front Office Manager.

6/10 – Redelijk

TAKAISHI

1 nacht verbleven in oktober 2023
Reactie van 三井ガーデンホテル札幌 宿泊支配人 op 13 okt 2023
この度は三井ガーデンホテル札幌にご宿泊いただき誠にありがとうございました。お忙しい中、貴重な意見を頂きましたこと重ねて御礼申し上げます。これからも全てのお客様に快適にお過ごしいただけるよう、また思い出に残るホテルを目指してスタッフ一同精進して参りますので、次回札幌にお越しの際は是非当ホテルをご利用いただき、ご感想をお聞かせ下さい。今回はご投稿ありがとうございました。

10/10 – Uitstekend

Mieko, Jackson

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
breakfast was excellent
2 nachten verbleven in oktober 2023
Reactie van Front Office Manager op 10 okt 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo and taking the time to provide the review for your recent stay.We are glad to hear that you were satisfied with our service. We look forward to welcoming you back again in near future.

10/10 – Uitstekend

Kazunori

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van 三井ガーデンホテル札幌 op 6 okt 2023
過日は三井ガーデンホテル札幌をご利用いただき、誠にありがとうございます。またご滞在のご感想をお寄せいただき、重ねて御礼申し上げます。今後も繰り返しご利用いただけるホテルを目指し、日々精進して参ります。また次回札幌にお越しになる機会がございましたら、是非三井ガーデンホテル札幌をご利用ください。またのご利用をスタッフ一同、心よりお待ち申し上げております。この度はご投稿いただき、誠にありがとうございます。三井ガーデンホテル札幌宿泊支配人

10/10 – Uitstekend

Prabhakar

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Mitsui Garden Hotel Sapporo Front Office Manager op 27 sep 2023
Thank you very much for using Mitsui Garden Hotel Sapporo. Thank you very much for taking the time to write a review about your stay.It seems that you had a meaningful stay, and we are very happy to read that you had a meaningful stay. We are very happy to receive this kind of evaluation.We will continue to make every effort to provide a comfortable stay for all of our guests, so please use our hotel next time you come to Sapporo and we would appreciate it if you could let us know your impressions. Thank you for posting this time. All of our staff members look forward to your next visit.