Dear Keehl, Thank you for your feedback. We apologize for the wait you experienced at the front desk. This is not the level of service we aim to provide. Your comments will be addressed with our team to ensure better service in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Marc, We are thrilled you had a positive experience with the front desk staff at Extended Stay America! Providing exceptional service is our priority, and we're delighted our team was helpful and friendly throughout your stay. Thank you for your kind words, and we hope to welcome you back soon for another great stay!Sincerely,Hotel Management

Dear Melony, Thank you for sharing your review. We are deeply sorry about your experience and regret you had to cancel. What you have described falls well below our standards. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, the room will be professionally inspected as a precaution. Thank you again for bringing this to our attention, and we hope you will consider giving us another opportunity to host you in the future. Sincerely,Hotel Management

Dear Jonathan, Thank you for sharing your feedback on your recent stay. We sincerely apologize for any shortcomings regarding our property's conditions and the hotel's cleanliness. Maintaining a clean, safe, and comfortable environment for our guests is of utmost importance to us, and we regret not meeting your expectations in this regard. Rest assured, we adhere to the highest industry standards for cleanliness and pest control in our suites. We will thoroughly inspect your room and treat it as a precautionary measure. Although we regret not meeting your expectations, we would love to make it up to you in future visits by providing clean and comfortable accommodation that meets your satisfaction. We hope to welcome you back soon for the comfortable stay you deserve.Sincerely,Hotel Management

Dear Mitchell, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the initial room assignment. We're glad our team promptly accommodated you with a different room, ensuring a comfortable stay. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Alejandro Noziglia, Thank you for being a guest at our hotel. We apologize for the inconvenience you experienced during your stay regarding the maintenance issues in your room. Ensuring our guests have a comfortable and well-maintained environment is a priority for us. Your feedback regarding the broken lights will be addressed promptly with our maintenance team to ensure all necessary repairs are completed. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management

Dear Christine, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Guest, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet much of your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Cindy, We apologize for the maintenance issues you encountered during your stay. It's essential that our guests have a comfortable and hassle-free experience. We appreciate your feedback, which helps us identify areas for improvement. Rest assured, we'll address these concerns to ensure our future guests enjoy a more pleasant stay. Thank you for sharing your experience, and we hope to have the opportunity to provide you with a better visit in the future.Sincerely,Hotel Management

Dear Joyce, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Savannah.Sincerely,Hotel Management

Dear Robin, Thank you for staying with Extended Stay America and posting your review. We are glad you enjoyed most of your stay and find our staff at the front desk to be friendly and helpful. However, we apologize for the noise concern and the lack of an ice machine on the property. We have shared your feedback with the appropriate individuals and will ensure all our guests receive the exceptional stay they deserve. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely, Hotel Management

Dear Marquis, We apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to check the room for any issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations. Please revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management

Dear Jen, Thank you for being our guest. We apologize for your experience. Our suites are kept clean and pest-free with high industry standards. We will inspect and treat the room you stayed in as a precaution. Thank you again for bringing this to our attention. Also, we are sorry for the maintenance issues in your bathroom and will address them on a priority basis. Further, we will instruct our team to re-check the rooms before delivery as we advance. We hope to provide you with a better stay in the future. Safe Travels!Sincerely,Hotel Management

Dear Inna, Thank you for being our guest. We are sorry for the disappointment with the condition of the hotel. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We consistently receive praise for our service and hospitality, but we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. Further, we regret that our breakfast choices were not to your taste, and the comments are shared with our brand leaders to let them know about our guest's liking. Our staff responds promptly to the guest's needs, we are disappointed if this is not your case, and we shall discuss this with them to improve it. Please give us another opportunity to have you as our guest, and we are confident we can replace this experience with a much more positive memory!Sincerely,Hotel Management

Dear Christopher, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Moreover, the lack of responsiveness of our housekeeping team you describe is unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear TERRY, Thank you for being our guest. It is glad to know you had a pleasant time here and were pleased with the price paid. However, we are sorry for the inconvenience caused you in the room due to the maintenance issue. Our concerned team has addressed your problem. Thank you for staying with us; we appreciate your business. Please return for a seamless trip.Sincerely,Hotel Management

Dear CHRISTEPHER, Thank you for taking the time to share your recent experience at our hotel. We apologize for any inconvenience caused by the unpleasant odor and any concerns regarding safety during your stay. We take all feedback seriously and would appreciate more specific details about the issues you encountered so we can investigate further and take appropriate action. Our top priority is ensuring the comfort and safety of our guests, and we regret that we did not meet your expectations. We hope you will consider giving us another chance in the future and experiencing the level of hospitality we strive to provide. Please feel free to reach out to us with any additional feedback or concerns.Sincerely,Hotel Management

Dear Mayra, Thank you for the lovely review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management

Dear Xzavier, Thank you for your positive feedback on your recent stay at Extended Stay America. We're glad you enjoyed your experience and look forward to welcoming you back.Sincerely,Hotel Management

Dear Verna, Thank you for being our guest. We are glad you were pleased with our pet-friendly facility and the warm reception by our associate. However, we are sorry for not meeting your expectations. You are correct to expect clean and comfortable accommodation while staying with us. Your comments are shared with our housekeeping and pest control team to review and improve the areas mentioned. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management

Dear James, Thank you for sharing feedback about the recent stay. It is glad to know you were pleased with our warm reception and had a pleasant stay. However, we know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please return to stay with us another time; it was a pleasure hosting your visit. Sincerely,Hotel Management

Dear Catherine, Thank you for staying with us and for taking the time to leave your comments. It is disappointing to know about the inconvenience caused on arrival and that the front desk was unavailable at the mentioned time. We will address this on a priority basis so this is never repeated. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described in the room preparation. We have shared your remarks and will use them as an opportunity to improve our services. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share your review with us. We are sorry to read your comments and would like to offer our apologies for any inconvenience caused. Our team works hard to maintain a clean and comfortable environment throughout our hotel areas. However, after reading your experience's details, we regret falling short. We have shared your concern with our housekeeping team and will ensure we are more diligent in our service. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear vadim, Thank you for choosing us and also for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Keyah, Thank you for including Extended Stay America in your travel plans. We are glad you enjoyed your stay and are delighted our hotel offers everything you need for a convenient stay. Thank you again, and we look forward to your next visit.Sincerely,Hotel Management

Dear Kristie, Thank you for visiting us and for your valuable feedback. Our goal is to provide every guest with exceptionally clean and comfortable accommodations. Thus, we are very sorry that this was not your impression. We assure you that the conditions you described are not typical of our hotel, and we will follow up on your concerns with the appropriate teams to ensure that we are well-poised to serve our guests better moving forward. We hope you will give us another chance to provide you with the outstanding experience you deserve on your next visit.Sincerely, Hotel Management

Dear janell, Thank you for being our guest and for the valuable feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a spotless room. We appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve. Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Meagan, Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We would welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Star, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Managemen

Dear Lisa, Thank you for your feedback. We strive to provide everything you need for a relaxing stay; therefore, we regret that this was not your experience. We hope to have an opportunity on your next visit to the area to provide the flawless hospitality you deserve.Sincerely,Hotel Management

Dear Mehdi, Thank you for taking the time to comment on your stay. We apologize that your visit was less than perfect. Your feedback has been shared with our team for review and action. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area. Sincerely,Hotel Management