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Beoordelingen van SpringHill Suites Savannah Downtown / Historic District

3 out of 5
SpringHill Suites Savannah Downtown / Historic District
150 Montgomery Street, Savannah, GA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 523 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 260 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 125 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 50 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 45 van 1003 beoordelingen" "

8,4/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Sheena, New Ellenton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

DiAndria

Reisde met familie
Positief: Netheid, voorzieningen
Very nice atmosphere
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Neil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in mei 2024

10/10 – Uitstekend

Debra, Marietta

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet neighborhood within easy walking distance of shopping and night life. Great central location. Clean room, nice towels, free breakfast, in-hotel restaurant specializes in gourmet grilled cheese!
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Cynthia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van GM op 23 mei 2024
Dear Cynthia,Thank you so much for leaving us a review regarding your stay. We are happy to hear that you enjoyed your stay! We look forward to seeing you again!

10/10 – Uitstekend

Paige

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The location was convenient and the staff was friendly and very helpful.
4 nachten verbleven in mei 2024
Reactie van GM op 21 mei 2024
Dear Paige,Thank you for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us. We are hope to see you when your travels bring you back to the area.Thank you

10/10 – Uitstekend

Frederick

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location. Staff friendly, hotel nice and was clean!
2 nachten verbleven in mei 2024
Reactie van GM op 23 mei 2024
Dear Frederick,Thank you for taking the time to leave us feedback regarding your stay! We are so happy to hear that you enjoyed your stay! We look forward to serving you again when your travels bring you back to Savannah

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very easy access to the historic district!! Friendly staff
1 nacht verbleven in mei 2024

6/10 – Redelijk

kevin

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Ok
2 nachten verbleven in mei 2024
Reactie van Jo'Etta op 18 mei 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 – Uitstekend

SHANNON

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van GM op 23 mei 2024
Dear Shannon,Thank you for your review. We are happy you enjoyed your stay with us. We look forward to seeing you again!

10/10 – Uitstekend

Roger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Tim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was .pre than amazing and helpful.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Sarwat

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly welcoming Clean rooms Very nice hotel Strongly recommend
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Michael J.

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was perfect however parking fee is pretty high the hotel was good. Would definitely use again
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Jerima

3 nachten verbleven in mei 2024

10/10 – Uitstekend

Sue

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very spacious room. Very limited noise from outside.
3 nachten verbleven in mei 2024

8/10 – Goed

Shakirah

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
It was convenient to the comedy show we went to see across the street and a very walkable area.
2 nachten verbleven in februari 2024
Reactie van Jo'Etta op 18 mei 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 – Uitstekend

Giovanny

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service
2 nachten verbleven in april 2024

8/10 – Goed

Jing

2 nachten verbleven in april 2024
Reactie van GM op 21 mei 2024
Dear Jing,Thank you for leaving us feedback regarding your stay. We hope that the next time you visit we can provide you with a 5 star experience.

6/10 – Redelijk

Aleksandra

1 nacht verbleven in april 2024

8/10 – Goed

Joseph

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, fine accommodations
4 nachten verbleven in april 2024

10/10 – Uitstekend

Nancy, Oreland

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
SpringHill Suites Savannah was conveniently located if your goal is to walk throughout the squares. Our room was clean and spacious. Really liked that the shower/vanity and toilet/small sink were separate. The buffet breakfast was clutch. Much nicer than the usual fare offered in other hotels with free breakfast. Cons were $5 for a bottle of water. Complimentary water only for reward members. The concierge was delightful and knowledgeable, but seemed to be on the payroll of one of the tour operators. The tour was okay, but the buses were so crowded we were unable to board several after waiting for quite awhile. I would try the competitors tour. Parking at hotel $40 a night. A perfectly fine, safe garage right behind the hotel at half the price. One elevator was out of service our first two days. Several guests said it had been out of service for several days.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Barbara

Reisde met familie
Positief: Voorzieningen
Close to sights and tours. Lots of shopping and restaurants in the immediate area. Public parking nearby if you don’t want to pay $40 a day for valet. Wish I’d known! Excellent breakfast.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Steve

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hot tub not working
6 nachten verbleven in april 2024

10/10 – Uitstekend

Krista M

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel hosted a large group I was traveling with. The staff was superb and welcomed our group
1 nacht verbleven in december 2023
Reactie van General Manager op 23 apr 2024
Dear Krista M,Thank you so much for taking the time to leave us feedback regarding your recent stay. I'm so happy to hear that you and your group had a great experience.We look forward to seeing you the next time your travels bring you to Savannah.

4/10 – Matig

Rachelle

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The first room they gave us, the sleeper sofa was disgustingly dirty. We told them. They gave us a new room. New room was fine. But housekeeping only came once in the 6 nights we stayed. I had to call for toilet paper. I had to call anytime we needed clean towels. After calling we waited 2 hours. Nothing. Called again. We were told to come down to the front desk for them. Did that. At 10:30pm knocking at our door, waking kids up, finally housekeeping at the door with towels we asked for hours earlier and had to go get ourselves. Trash was overflowing. When i asked the desk to have the manager call us to discuss this; no one ever called. So the cleanliness was well below where it should be. Very disappointed. Wouldn't stay there ever again or recommend.
Reactie van Jo'Etta op 13 mei 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 – Goed

Nadia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

6/10 – Redelijk

francesca

Reisde met familie
Negatief: Netheid, voorzieningen
The bathroom and the carpet were very dirty. Breakfast nice. Pool dirty, overall the hotel was old and smelly
1 nacht verbleven in april 2024
Reactie van Jo'Etta op 18 mei 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 – Uitstekend

Kim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very reasonable price and wonderful service
1 nacht verbleven in april 2024

10/10 – Uitstekend

Christine

1 nacht verbleven in april 2024

8/10 – Goed

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

6/10 – Redelijk

barbara, HANOVER

Reisde met partner
Positief: Netheid, personeel en service
We checked on quite late but the front desk just went through the motions with no added info. Said there was no close shopping area. The concierge, Marie, however more than made up for the misinformation. She was delightful energetic and went out of her way to please.
6 nachten verbleven in april 2024
Reactie van Jo'Etta op 13 mei 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Uitstekend

Melany

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff ! Our room was very clean and the breakfast was also very good
2 nachten verbleven in april 2024

8/10 – Goed

Dan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

8/10 – Goed

Christine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Most of the staff was wonderful, particularly the 1st night front desk staff, breakfast lady and engineer! Very helpful and welcoming. Other than the 2nd evening female at the front desk (cold & not friendly) and outdoor crowd noise the hotel was very well maintained and pleasant.
2 nachten verbleven in maart 2024

8/10 – Goed

Martha

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location
2 nachten verbleven in april 2024

10/10 – Uitstekend

Arna Run

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was in the best location possible, walkable and fun options all around the hotel
1 nacht verbleven in maart 2024

4/10 – Matig

Brian

Negatief: Netheid, staat van de accommodatie en faciliteiten
We traveled here for the bananas game. Upon checkin, we immediately had to request a new room bc our room on the 2nd floor smelled bad and was musty. They moved us to the 4th floor. The room seemed a little better. After unpacking, we noticed how poorly the room had been cleaned. Bathroom areas were gross. Carpet and couch were gross. Bathroom clearly had a mold problem. Baseboards showed mold. Top of wall in bathroom showed mold. Noisy a/c that made ticking noise at night. There is a grilled cheese restaurant on lobby floor and we kept smelling burned cheese and grease in our room. I guess it travels through the vents. The free breakfast was a disappointment. Hot items look inedible. Selections very limited and run out quickly with no restock after requested. My advice is to pay a little more and stay at a nicer place. We’d love to come back to Savannah for another Bananas game. But we definitely won’t be staying here. Definitely gives an ick feeling. Glad to be headed home. Also, $40 per night for parking plus tips is outrageous.
Reactie van Jo'Etta op 13 mei 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Uitstekend

Jonas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the walkability to the downtown area. The facility was clean.
1 nacht verbleven in maart 2024
Reactie van GM op 21 mei 2024
Dear Jonas,Thank you for your feedback we look forward to seeing you the next time your travels bring you back to Savannah!

6/10 – Redelijk

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property close to walkable sites. $40 valet parking only so we parked in another garage and walked
1 nacht verbleven in maart 2024
Reactie van GM op 21 mei 2024
Dear David,Thank you for your feedback. We truly appreciate your business!

10/10 – Uitstekend

Johnny, Cartersville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place, and staff was very polite.
2 nachten verbleven in maart 2024
Reactie van GM op 21 mei 2024
Dear Johnny,Thank you for taking the time to leave us a review. We truly appreciate your business and hope to see you again soon!

8/10 – Goed

Elizabeth, Williamsburg

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our stay at the SpringHill Suites since it was convenient and close to everything. The staff was exceptional and kind. Beds and pillows are comfortable. The only negative review is that it's time for the hotel to be renovated. Carpets in the hallways are torn, Suite bathroom needs to be renovated and painted, everything looks outdated and worn.
3 nachten verbleven in maart 2024
Reactie van GM op 21 mei 2024
Dear Elizabeth,Thank you so much for your feedback. We actually have a renovation scheduled for this September. We hope that you will come back and experience our new look!

2/10 – Ontzettend slecht

Angela

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dirty and rude staff..I checked out a day prior to my checkout because we couldn’t stand staying there not even 2 nights. When we checked out, the staff didn’t even bother to ask why we were leaving early. Sad!!
2 nachten verbleven in maart 2024
Reactie van Jo'Etta op 13 mei 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 – Goed

Randolph

Positief: Netheid, personeel en service en voorzieningen
Room was spacious and clean but the best part was its location to all of the Historical District.
4 nachten verbleven in maart 2024
Reactie van GM op 21 mei 2024
Dear Randolph,Thank you for taking the time to leave us a review. We truly appreciate your business!

10/10 – Uitstekend

Victoria

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the stay here. Everyone was nice. It was super convenient to everything. If you’re a light sleeper this is not the place for you. All night long you can hear ambulance, fire trucks, and angry honks from the busy street out front. The breakfast was really good. The eggs were weird.
1 nacht verbleven in maart 2024
Reactie van GM op 21 mei 2024
Thank you so much for your feedback! We really appreciate your business and we look forward to your next visit to Savannah!

6/10 – Redelijk

Jennifer

We recently stayed for the weekend. Our room was very narrow despite booking a suite. The room was dirty with stains on the floors and counters and dust on the refrigerator and microwave. The sink in the bathroom wouldn’t drain unless the plug was removed. The pool area looked dirty. The hot tub was cold and the water looked murky. There was trash around the perimeter so needless to say I wouldn’t let my kids in the pool or hot tub. The breakfast was nice, but not enough seating to accommodate the amount of guests. The location was perfect. We could walk everywhere. The concierge was very helpful and assisted in booking a ghost tour for our family. The bartender at the attached restaurant Toasted was friendly and accommodating and made great drinks. Only bummer was that the restaurant was closed on Sunday.
2 nachten verbleven in maart 2024
Reactie van Jo'Etta op 13 mei 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Uitstekend

Jose Carlos

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo ok
1 nacht verbleven in maart 2024
Reactie van GM op 21 mei 2024
Dear Jose Carlos,Thank you for taking the time to leave us a review. We truly appreciate your business and hope to see you again soon!

8/10 – Goed

Amy

Positief: Netheid
2 nachten verbleven in maart 2024
Reactie van GM op 21 mei 2024
Dear Amy,Thank you for taking the time to leave us a review. We truly appreciate your business and hope to see you the next time you visit Savannah

2/10 – Ontzettend slecht

Ted

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We are Marriott owners and have stayed at many different properties over the years. This was one of the worst experiences we’ve ever had. The staff was rude and every request was treated like a terrible inconvenience. The room itself was disgusting, the blankets and sheets were gross, had blood and stains, and the shower didn’t even appear to have been cleaned. We would have pushed the issue, but every question we had for the staff was dismissed or scoffed at. The only areas that were positive were the staff at breakfast, who were all helpful and pleasant, and the concierge. We’ll be reaching out directly to Marriott about our experience, but we won’t be staying here ever again.
3 nachten verbleven in maart 2024
Reactie van Dijon op 28 mrt 2024
Hello Ted,Thank you so much for sharing your feedback from your most recent stay. Providing top tier service is a main priority for our property and it is unfortunate to hear that was not your experience here with us. I will be sure to pass on the feedback to the proper leadership teams to ensure that this does not happen again. We hope that you would reconsider us for your lodging needs.

6/10 – Redelijk

Gretchen

Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The property itself was in a fantastic location. The free breakfast was ok but they were out of a lot of things each day and the trash cans were overflowing in the lobby which we found odd. The pool and hot tub were unusable and filthy which when traveling with kids is something they look forward to. Overall it was a fine location for a weekend trip to see Savannah- but I don’t know if we would stay here again.
2 nachten verbleven in maart 2024
Reactie van Dijon op 28 mrt 2024
Hello Gretchen,Thank you so much for sharing your feedback from your most recent stay. Providing top tier service is a main priority for our property and it is unfortunate to hear that was not your experience here with us. I will be sure to pass on the feedback to the proper leadership teams to ensure that this does not happen again. We hope that you would reconsider us for your lodging needs.