Luxe beddengoed, pillowtop-bedden, een kluis op de kamer
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Beoordelingen van The Cotton Sail Hotel, Tapestry Collection By Hilton

3.5 out of 5
The Cotton Sail Hotel, Tapestry Collection By Hilton
126 West Bay Street, Savannah, GA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 515 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 316 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 96 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 50 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 24 van 1001 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Claudia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Boetiekhotel aan rivier
Kamer was wat klein en rook muf. Wel schoon, voorzien van de nodige artikelen, fijne douche en lekkere bedden. Gratis fietsverhuur waar we gebruik van hebben gemaakt om de stad te verkennen. Personeel vriendelijk en behulpzaam. Valetparking duur dus we hebben zelf in de buurt geparkeerd.
2 nachten verbleven in mei 2017

10/10 – Uitstekend

Matt

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very welcoming and accommodating and the room was pleasant with a great view and cute balcony. All together a beautiful stay
1 nacht verbleven in april 2024

8/10 – Goed

Felina

Positief: Personeel en service, voorzieningen
Hair on pillow case and lotion dispenser not attached to wall. Signage from the street adjacent to the river could be greatly improved since Google maps directed me to that entrance. Once inside the building, there is no signage to tell you that you are in the hotel or directions to get to the lobby. Otherwise, the service staff was fantastic, excellent location, and stylish hotel.
1 nacht verbleven in april 2024

4/10 – Matig

Eric

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Bed bugs …. That is all - still have marks all over from a week ago
3 nachten verbleven in maart 2024
Reactie van Shon G op 19 mrt 2024
Hello Eric,This is the first that this has been brought to our attention. Can you please reach out to management directly as we take this serious.

10/10 – Uitstekend

Donna C

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Shawn, the lady at the desk stayed on the phone with us giving turn by turn directions after our GPS sent us in the wrong direction. Such great service and with a smile. Beautiful hotel with beautiful views and very comfortable.
1 nacht verbleven in maart 2024
Reactie van Manager op 12 mrt 2024
Donna C,Thank you for the kind words about Shon and your hotel experience while in Savannah. This is exactly what we strive for with every guest, and we look forward to welcoming you back to our hotel.

8/10 – Goed

Steve

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The Cotton Sail is in a great location to explore Savannah, and the price is reasonable. The hotel itself is a bit tired, and could use a refresh. Also, Apple Maps took us down to River Street, which isn't the entrance to the hotel. Someone needs to fix this!
2 nachten verbleven in februari 2024
Reactie van Manager op 12 mrt 2024
We are so happy to read you enjoyed your stay. We will pass your feedback about the directions and the appearance on to the appropriate people.We look forward to welcoming you back to our hotel.

6/10 – Redelijk

DAVID

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Loyal Hiltons Reward members very disappointed in 50th Wedding Anniversary hotel. Room very plain with very average furniture. All wood antique flooring was unique but not comfortable. River view small balcony was a nice plus we did enjoy, and pay for. Advertised lounge and then rooftop dining and bar were colossal disappointments; very second rate in service, food, and atmosphere. Also the dining was third party so not room chargeable with Rewards benefits. 2 out of 3 front desk help were unconcerned and no help. Two nights we had extremely loud clunking neighbors above which they only got quieted down after 3 complaints to midnight. I will commend concierge and house keeping, they were great. We chose Hilton for a once in a lifetime celebration and were truly disappointed.
5 nachten verbleven in januari 2024
Reactie van Shon G. op 28 feb 2024
I am really sorry your stay with us was not to your licking. I will follow up with the team to address your concerns. We offer three restaurant/lounges in the building and it seems as if you may have entered the dining location that we are not associated with, but rather conveniently located in the building.We look forward to welcoming you back in the future to provide you with the exception experience that is to be expected.

8/10 – Goed

Skyler, Orange Park

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Shon G. op 28 feb 2024
Thank you for your feedback! We look forward to welcoming you back to our location.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not worth the price!
Water was Lukewarm for sink and shower instead of hot. Found a fingernail on the floor and very dirty around edges of furniture. Stay away from fifth floor as it is the floor below the rooftop lounge, so the noise is constant. Elevators were slow. Walls are paper thin I could hear the next rooms conversations. River view was nice, but balcony is tiny.
3 nachten verbleven in december 2023

8/10 – Goed

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Christmas 2023
Very nice hotel. Our only issue was with the restaurant on the 6th floor. It was sub-par to say the least and the decor was awful. Our room was just fine and the staff was friendly.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Robin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Jim

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent location
Beware that parking is Valet only and it cost $39 for them to park my car 20ft away from where I left it and I was told three times that the valet drivers work for tips only, also the management recently remove a guest ability to use the HDMI input on the tv in the room and people who travel allot use that for a firestick or other device, otherwise its a great hotel in a great location.
2 nachten verbleven in december 2023

8/10 – Goed

Timothy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is in a great location right in the middle of everything. We had a balcony it is really small but you could walk on it
3 nachten verbleven in december 2023

10/10 – Uitstekend

Shane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to everything.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Najib

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

4/10 – Matig

Donald, Orange Beach

1 nacht verbleven in november 2023

8/10 – Goed

Yann

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hôtel super bien placé sur l’artère de la river street. Depuis là, vous pouvez visiter l’ensemble de la ville à pied sans problème. Hôtel sympa avec son charme en brique avec son histoire. Chambre et salle de bain spacieuse. Propreté ok mais le sol en parquet (de type bateau) aurait pu être mieux entretenu. Personnel d’accueil très bien, conseils adaptés
2 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Chris

Reisde met familie
Negatief: Netheid, comfort kamer
One night and we switched hotels without refund
We got there and the directions on the gps take you to River Street which is essentially the rear entrance instead of the main entrance where the valet is. That was very frustrating. The lobby was extremely tight and hard to maneuver. The first room we were in was on the 3rd floor and had a large step down about a third of the way down. We had a 2 year old with us and so we asked if there was another room because this was dangerous for her to play around. They said they could get another room and so we changed. They put us on the 5th floor on the corner which is directly underneath the rooftop bar. They could have told us we could move, however, the room would be rather noisy but they did not say anything. We moved to the new room and everything seemed okay. The floors were a bit sticky and dust was everywhere (things didn't seem the cleanest). Around 7 pm or so the loud music started. For hours we heard extremely loud music and bass that literally shook the room. Online the hours said it closed at 11 pm so I toughed it out. The loud music did not stop until SIX IN THE MORNING. I got maybe an hour of sleep. I asked the front desk about this and they did not offer to move us or do anything and just said "River street is loud". This had nothing to do with River Street... it was just the rooftop bar directly above us. We ended up moving to a different hotel and did not get a partial refund. Taking that loss was worth it. Never staying at that hotel again
4 nachten verbleven in november 2023

8/10 – Goed

ELLEN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

Paula

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2023

8/10 – Goed

Josh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location with a lot of character.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

angela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
awesome view
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Joseph

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay, great staff and great dining and shops around the property!
1 nacht verbleven in september 2023

6/10 – Redelijk

C. Derek

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Keith

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023

8/10 – Goed

Karen E.

Positief: Netheid
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Sarah

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location lovely rooms. Musty smell
1 nacht verbleven in augustus 2023

8/10 – Goed

REGINA

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
Great river view, terrible front desk checkout!!
Rooms are definitely overpriced. However, the Riverview rooms with a balcony are great for those who like to see the cargo tankers and other boats pass by. The hotel is directly on the riverwalk with stores and restaurants. Downside is the sticky wood floors that appear to never be mopped. This was my second stay and I experienced the dirty, drip stained floors both times. The bathroom are moderately clean. The countertop in our bathroom was not wiped down and we found shaving hairs on the vanity mirror which was gross!! We had an 11:30 a.m. checkout granted by a nice lady at checkin, but the housekeeping girl knocked at 11 and seems perturbed that we were still in the room. She posted up outside our room with another housekeeper and waited for us to exit and gave us a smirk! The checkout clerk did not acknowledge our presence until I got her attention at the opposite end of the counter near the windows and interrupted her texting. Not a “thank you” “how was your stay” or “goodbye “. She took the room cards and nonchalantly stated that she’d emailed me a receipt, and then turned around. She was obviously having a bad day or she hates her job everyday. Either way, she does not represent Cotton Sail Hotel well and she needs to be retrained! I definitely will not stay here again unless I get a deal out of this world. BTW- valet parking is $38 a night unless you want to trek around for other options.
1 nacht verbleven in augustus 2023

8/10 – Goed

Steve

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Kelly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 Stars
Nice clean hotel, friendly staff, great view, comfortable stay!
1 nacht verbleven in juli 2023

8/10 – Goed

Robert

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2023

10/10 – Uitstekend

Randy

2 nachten verbleven in juli 2023

8/10 – Goed

ANTHONY, Jacksonville

Positief: Staat van de accommodatie en faciliteiten
Staff seemed to be bothered we were there and needed to keep doing what they were before we interupted them!!!
1 nacht verbleven in juni 2023

6/10 – Redelijk

Edward

Zakenreiziger
Positief: Comfort kamer
Negatief: Netheid
Not great
They’re for business. The Top Sail rooftop bar and restaurant was terrible. I think that is an outside business. But it really took away from the experience.
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Charro

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2023

10/10 – Uitstekend

ROBERT, HIGH POINT

1 nacht verbleven in mei 2023

8/10 – Goed

Dennis

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2023

8/10 – Goed

George

Positief: Personeel en service, comfort kamer
3 nachten verbleven in april 2023

10/10 – Uitstekend

Timothy

1 nacht verbleven in april 2023

2/10 – Ontzettend slecht

Valentino

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Could not stay at hotel due to death of the familiy member… Hotel management will not respond for cancelation for past 4 days and would not refund any money back… I would recommend this place
2 nachten verbleven in maart 2023

8/10 – Goed

Angela

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall great choice
Location is excellent, Employees very friendly, bed comfy and view fantastic. The room had a balcony but really, really small and only room for 2 people to stand on it and it is also scary as it seems like it would be unstable so not worth the extra money to book this. Gym is really small, only 3 machines and a yoga ball, no weights. Rooftop bar/restaurant is very cute and excellent view.
3 nachten verbleven in maart 2023

8/10 – Goed

shue

Reisde met een groep
Positief: Personeel en service, comfort kamer
Negatief: Netheid
3 nachten verbleven in maart 2023

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in februari 2023

10/10 – Uitstekend

Thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the location; it was very nice by the river. Building was interesting and staff was very pleasant.
1 nacht verbleven in februari 2023

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
River Street Disappointment
I have stayed with The Cotton Sail for several years in the past for an annual conference. I can say it has gone down badly. The elevators were out, there was a musty smell in all of our rooms (5 of us), and the floor was so sticky that I had to wear my shoes in my room. I'm returning to Savannah later this year, and I have canceled my reservation and switched to a different Riverstreet hotel. It is one of the most expensive and has always been worth it; however after this trip, my loyalty will have to go elsewhere.
2 nachten verbleven in februari 2023

10/10 – Uitstekend

Joan, Sugarloaf

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love love love this place
1 nacht verbleven in januari 2023

10/10 – Uitstekend

Anna Kate, Fitzgerald

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy checkin. Staff was friendly!! Amazing view of the river from our balcony, well worth the extra $15. Great hotel!!
1 nacht verbleven in januari 2023

10/10 – Uitstekend

George

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The great celebration
We celebrated my son’s completion of college here! Perfect location! Easy access to all the shops and restaurants! We easily walked through the entire city!
2 nachten verbleven in januari 2023

10/10 – Uitstekend

Lizieda

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ms. Vicky is the person who checked me in her customer service was above and beyond. even came out to greet me with an umbrella because it was raining. Thank you.

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023