We travel frequently and invest significant time researching quality hotels and resorts that meet a certain standard. Unfortunately, our experience at LOTTE City Hotel Mapo was deeply disappointing on multiple levels and did not meet even the most basic expectations.
To begin with, the rooms were significantly smaller than advertised and appeared old and worn, nothing like the polished, modern images shown on the hotel’s website. The bed and pillows were extremely uncomfortable, making it nearly impossible to get a good night's sleep. Sadly, this ranks among the worst hotel stays we’ve ever had.
Customer service was equally underwhelming. Staff at reception were disengaged, unwelcoming, and offered little assistance when we sought help. The poor service extended to the breakfast buffet, where staff were unapproachable and seemed visibly bothered when asked to prepare simple items like omelettes.
We had pre-paid for breakfast across all five days of our stay, but only attended twice due to the low quality of the food, particularly the western options, which were stale and unappetising.
Adding to the frustration, we discovered that the hotel pool, prominently advertised as a facility, required an unexpected additional fee of $23 AUD to use. This felt misleading and should have been made clear at the time of booking.
The only redeeming aspect of our stay was the cleanliness.
