8/10 – Goed
jinjoo
Zakenreiziger
25 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
On this trip, I stayed at Lotte and then at Shilla. And then in Tokyo, I stayed at Imperial hotel.
To jump to the conclusion, I would stay at Lotte on my next trip. The Shilla room was beautiful but not useful or functional. Not enough storage or drawers like Lotte.
The best room was the Imperial hotel. It has tons of drawers and yet is very tastefully decorated. The room on the imperial floor was like a room in another universe…….so quiet.
The Shilla hotel was so noisy with young people……..in the elevator, at the 23rd floor lounge…….practically everywhere. It was a BIG contrast to the Imperial hotel in Tokyo. Also the Shilla lounge was worse than the lounge at Lotte, in terms of food selection, convenience, quietness and the availability of seats. At Shilla lounge, they charge almost 1700,000 won for a guest at the Happy Hour which is a dinner essentially. It is too much.
The Shilla concierge was helpful. I give 5 stars to them.
Overall, Shilla is a good hotel but it did not live up to its Samsung reputation in my opinion. Shilla paid a lot of attention to the beauty and elegance of the room but not enough attention to the details and the need of a guest I felt at Imperial Hotel,
I suggest that Shilla restudy their goals and decide what kind of guests they want to have.
I am a professional and was traveling alone.
I stayed at Shilla for about a week in the lounge - accessible room.
jinjoo
1 nacht verbleven in april 2024