Dear Emily, thank you so much for this great 3-star review. We really appreciate your transparency and it assists us as an avenue of improvement to provide you with 5-star experience for your next visit!

Dear Ting Fung, thank you for sharing with us your experience and journey. Hope to see you soon with better experience.

Dear JIAN-YU, thank you for leaving a perfect rating. It is a splendid feeling to receive positive feedback from our guest. Have a safe journey and till then, we hope to be at your service for your next visit.

Dear Brett, thank you so much for this review. We really appreciate you being our guest. We’re here for you anytime.

Dear Harry, I am glad that you love your recent stay and find us as a comfort accommodation. Till then, take care.

Dear Patricia, thank you for your highlights on our services. We take note as an avenue of improvement to provide better service to our guest. Thank you again for your time and rating.

Dear Akitoshi, 5つ星のレビューを残していただき、ありがとうございます。

Dear Kee Duen, I would appreciate if you could share with us your in details experience so that we could have to go through your experience at our email. The feedback will surely help us to improve on our service and for our future reference. Thank you!

Dear Lindsay, thank you for your highlights on our services. We take note as an avenue of improvement to provide better service to our guest. Thank you again for your time and rating.

Dear Steve, I am sorry that you couldn't have the chance to experience our hospitality. You may kindly reach us via email and we would share according info if you may have questions in the future. Hope to get to welcome you back.

Dear Clinton Lyle, thank you for sharing with us your experience and journey. Hope to see you soon with better experience.

Dear Dilshi’s, thank you for the great review! We can’t wait to have you back at our hotel.

Dear Ken Lee, thank you for your review. We will share this with the hotel team to let them know how we are doing.

Dear Hazel, it is great to receive a positive feedback from you! Hope to welcome you back and remember to take care. See ya!

Dear Nazamuddin, we are aware of the unfortunate experience that you've encountered. Kindly note that, our transit hotel is suitable for a non-VISA passenger/ their checked in luggage is sent directly to the final destination (connecting flight) and layover. As for the immigration and customs, the passenger can only go thru them 3 hours before their flight. Alternatively, we have other hotel property which is located at the outside of the airport, Sama-Sama Hotel KLIA. I was informed by my team that you have reached them and we allowed you to cancel the booking with free cancellation, however, for refund process should be through Expedia platform since you've made reservation via them. Again, we hope this explanation would assist you to have a better understanding and the in case the next time that you are planning to stay with us. Till then, always take care and have a great day!

Dear Cleon, thank you for your review and for choosing our hotel. We do appreciate your patience as we continue to improve our hotel's quality and services to the level you deserve. We look forward to serving you again. Best Regards.