Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 34 van 64 beoordelingen" "
10 - Uitstekend
34
Gastenscore: 8 - Goed. 19 van 64 beoordelingen" "
8 - Goed
19
Gastenscore: 6 - Redelijk. 4 van 64 beoordelingen" "
6 - Redelijk
4
Gastenscore: 4 - Matig. 4 van 64 beoordelingen" "
4 - Matig
4
Gastenscore: 2 - Ontzettend slecht. 3 van 64 beoordelingen" "
2 - Ontzettend slecht
3
8,8/10
Netheid
8,6/10
Personeel en service
8,6/10
Voorzieningen
8,6/10
Staat van de accommodatie en faciliteiten
8,4/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
YungNien, San Jose
30 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
YungNien
1 nacht verbleven in april 2024
Reactie van Tony Geerts op 2 mei 2024
Dear YungNien,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Uitstekend
Kai Keung
Reisde met partner, Reisde met familie
27 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
全部都好,空調溫度稍高,未能調較
Kai Keung
2 nachten verbleven in april 2024
Reactie van Tony Geerts op 28 apr 2024
Dear Kai Keung, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. We were delighted to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager
8/10 – Goed
KYO
22 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
KYO
3 nachten verbleven in april 2024
Reactie van Tony Geerts op 25 apr 2024
Dear KYO,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Uitstekend
KUBO
27 mrt 2024
Positief: Staat van de accommodatie en faciliteiten
KUBO
1 nacht verbleven in maart 2024
Reactie van Tony Geerts op 29 mrt 2024
Dear KUBO,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Uitstekend
Teck Voon
21 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Teck Voon
4 nachten verbleven in maart 2024
Reactie van Tony Geerts op 24 mrt 2024
Dear Teck Voon,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
8/10 – Goed
Lur Eng
8 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location is very good.
Lur Eng
6 nachten verbleven in maart 2024
Reactie van Tony Geerts op 11 mrt 2024
Dear Lur Eng,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
2/10 – Ontzettend slecht
Chi yuen
Zakenreiziger
12 jan 2024
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dear Chi yuen,Greetings from Crowne Plaza Shanghai Nanjing Road!Please accept our most sincere apologies for the unhappy experiences that happened.First of all, thank you for your review of your past stay with us, your comments regarding areas for improvement will help us to continually better the guest experience. I have shared all your detailed reviews with our management team and please be assured that we are working hard in our effort to continually improve our service and your feedback is valuable for our further improvement.We look forward to welcoming you back in the near future!Thanks again & best regards,Tony GeertsGeneral Manager
10/10 – Uitstekend
Ben
Reisde met familie
3 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ben
12 nachten verbleven in december 2023
Reactie van Tony Geerts op 9 jan 2024
Dear Ben, Thank you for choosing Crowne Plaza Shanghai Nanjing Road! We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel. Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again. Best regards, Tony Geerts, General Manager
6/10 – Redelijk
Michael
3 jan 2024
Positief: Netheid
Negatief: Personeel en service, comfort kamer
Very average and will not recommend
Great location it that’s about it. From waiting
30 mins to check in ….. I have no idea why it took at least 10 mins per person to check in it was ridiculous.
This together with no attempt to get others to help even after we asked we Just had to wait. It was a poor start. Also they don’t allow individual air con control “all centralised in winter” so bad luck if you don’t like a sauna at night. Front desk Staff need to smile more but cleaners did a great job. Overall I will not stay here again.
Michael
3 nachten verbleven in december 2023
Reactie van Tony Geerts op 9 jan 2024
Dear Michael, Thank you for your review and for staying with us. While we are glad to hear you liked our location and services, I am sorry some room facilities and services caused the stay experience to fall below your expectations. We always challenge ourselves to be better and feedback like yours will serve as a constant reminder to enhance our Service Hospitality. I have taken note of your valuable comments and our team has been alerted about how this has affected your impression and stay. Again, thanks for choosing to stay with us. Despite the setbacks mentioned in your review, we look forward to having the opportunity to restore your confidence in our hotel in the near future. Sincerely, Tony Geerts, General Manager
2/10 – Ontzettend slecht
yew chye
3 jan 2024
yew chye
1 nacht verbleven in januari 2024
Reactie van Tony Geerts op 9 jan 2024
Dear yew chye, Greetings from Crowne Plaza Shanghai Nanjing Road. We truly appreciate the time you have taken to review your stay with us. Please allow me to apologize for any inconvenience and discomfort that you have experienced. I would like to assure you that this is not our usual standard, and your feedback will be conveyed to our management for their attention.Please rest assured that your feedback has been shared with our relevant team and they will look into these matters. Guest satisfaction is of paramount importance to us and we value your feedback. We sincerely hope that you would consider staying with us again and let us make your next stay a far more enjoyable one. Thank you so much for sharing your thoughts. We look forward to welcoming you back. Warm regards, Tony Geerts, General Manager
10/10 – Uitstekend
Jose
Zakenreiziger
1 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Jose
2 nachten verbleven in november 2023
Reactie van Tony Geerts op 5 jan 2024
Dear Jose,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
8/10 – Goed
Edward G
1 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location
Great location on Nanjing Rd, room was excellent with great shower! Internet was not up to standards but overall we were happy with our stay!
Edward G
4 nachten verbleven in december 2023
Reactie van Tony Geerts op 5 jan 2024
Dear Edward G,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Uitstekend
Geverifieerde reiziger
1 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
蠻好的
Geverifieerde reiziger
1 nacht verbleven in december 2023
Reactie van Tony Geerts op 5 jan 2024
Dear Valued Guest,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Uitstekend
CHANG
Zakenreiziger
22 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
CHANG
1 nacht verbleven in december 2023
Reactie van Tony Geerts op 25 dec 2023
Dear CHANG,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
8/10 – Goed
Ka Hung
Zakenreiziger
21 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Toilet odor smell too strong
The Toilet odor smell too strong, and the air conditioner in December only warm air can't adjust cooler air.
Ka Hung
4 nachten verbleven in december 2023
Reactie van Tony Geerts op 22 dec 2023
Dear Ka Hung, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. We were delighted to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager
10/10 – Uitstekend
Tina
Reisde met familie
19 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tina
2 nachten verbleven in december 2023
Reactie van Tony Geerts op 22 dec 2023
Dear Tina,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
8/10 – Goed
Geverifieerde reiziger
Zakenreiziger
15 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
convinient location
very convinient location, good hotel
Geverifieerde reiziger
2 nachten verbleven in november 2023
Reactie van Tony Geerts op 19 dec 2023
Dear Valued Guest,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
8/10 – Goed
Rosane
7 dec 2023
Localizaçao excelente, quarto e lumpeza otimos. Somente devem melhorar no menu do serviço de quarto.Deixa a desejar
Rosane
5 nachten verbleven in november 2023
Reactie van Tony Geerts op 11 dec 2023
Dear Rosane, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. We were delighted to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager
10/10 – Uitstekend
CHI KI
Reisde met familie
7 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dear CHI KI, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. We were delighted to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager
10/10 – Uitstekend
Bowen
4 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Subway station is only mins away, so many restaurants, street food, and shopping places right nest and/or nearby the hotel. Great location, great stay!!
Bowen
2 nachten verbleven in december 2023
Reactie van Tony Geerts op 5 dec 2023
Dear Bowen,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Uitstekend
Carlos
Zakenreiziger
3 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Carlos
1 nacht verbleven in december 2023
Reactie van Tony Geerts op 5 dec 2023
Dear Carlos, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories we impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
8/10 – Goed
BYUNGSUN
Zakenreiziger
29 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s good to walk through waitan. Good infra near hotel.
BYUNGSUN
2 nachten verbleven in november 2023
Reactie van Tony Geerts op 4 dec 2023
Dear BYUNGSUN ,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
8/10 – Goed
Christopher
26 nov 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Christopher
4 nachten verbleven in november 2023
Reactie van Tony Geerts op 4 dec 2023
Dear Christopher,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
2/10 – Ontzettend slecht
Joao
Zakenreiziger
24 nov 2023
Negatief: Netheid
Alt, dreckig, nicht zu empfehlen
Joao
1 nacht verbleven in november 2023
Reactie van Tony Geerts op 24 nov 2023
Dear Joao,Greetings from Crowne Plaza Shanghai Nanjing Road.Please accept our most sincere apologies for the unhappy experience during your stay.First of all, thank you for your review of your past stay with us, and your comments regarding areas for improvement will help us to continually better the guest experience. We’ve shared all your detailed reviews with our management team and please be assured that we are working hard in our effort to continually improve our service and your feedback is valuable for our further improvement.We look forward to welcoming you back in the near future!Sincerely,Tony GeertsGeneral Manager
10/10 – Uitstekend
MARGARETH
Zakenreiziger
17 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Um otimo Hotel
Foi excelente em todos os aspectos. limpeza, localizacao e atendimento
MARGARETH
10 nachten verbleven in oktober 2023
Reactie van Tony Geerts op 20 nov 2023
Dear MARGARETH, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
4/10 – Matig
Michael
14 nov 2023
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Try to search for a better one
Needs to be refurbished urgently. Location OK. Toilet at Lobby seems a public toilet used by pedestrians from Nanjing Road. Hotel offers Not the best service. Mould in the bathroom. Toilet flush problems. Not really recommended.
Michael
1 nacht verbleven in november 2023
Reactie van Tony Geerts op 15 nov 2023
Dear Michael, Greetings from Crowne Plaza Shanghai Nanjing Road!First of all, thank you for your review of your past stay with us, your comments regarding areas for improvement will help us to continually better the guest experience. As part of our renovation, may you be interested in our brand-new Premium WorkLife Rooms next time which provide the comfort and flexibility necessary for you to be fully productive. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and ensure our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
8/10 – Goed
Han-Peng
14 nov 2023
Han-Peng
6 nachten verbleven in november 2023
Reactie van Tony Geerts op 16 nov 2023
Dear Han-Peng,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Uitstekend
Keet Yee
3 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Commendable service
It was excellent. Other than providing the expected 5 star amenities and facilities, the service providedby the team exceeds our expectation. 3 staff we would like to commend for best service are sony 桑from the front desk who has made our 5 day stay perfect, lily xie who is a service staff at the breakfast room but she recognised our IHG previleges and remembered our preferences everyday during breakfast time and finally sending us off is ronaldo qi at the concierge.
Keet Yee
1 nacht verbleven in oktober 2023
Reactie van Tony Geerts op 3 nov 2023
Dear Keet Yee, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
6/10 – Redelijk
Jean
Reisde met een groep
2 nov 2023
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The property seems to be stuck in the 1960's, with old carpet and worn out wood paneling. Need serious upgrading to be called 4 stars, especially the bathroom.
Jean
3 nachten verbleven in oktober 2023
Reactie van Tony Geerts op 3 nov 2023
Dear Jean, Thank you very much for taking the time in completing the guest survey, your candid feedback about room facilities has been recorded, may you be interested in our brand-new Premium WorkLife Rooms which provide the comfort and flexibility necessary for you to be fully productive. I have shared your comments with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony Geerts, General Manager
8/10 – Goed
Lap Oi
29 okt 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dear Lap Oi, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
10/10 – Uitstekend
Colin
Zakenreiziger
23 okt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A Great Two Night Stay!
I stayed for two nights. I was on a business trip but my two nights were actually vacation in between business. The hotel was in the perfect location to access everything Shanghai has to offer. It's easy to access the Line 2 subway and you are right on Nanjing Road with all the shopping you could want.
I was surprised to find out that I was given a family type of room with kids themed comforters, as I didn't recall booking such a room. But the room was still comfortable and I didn't mind the kids theme. The candy/treat plate was also a nice touch and even as an adult I enjoyed the candy.
Like many business style hotels in China, the breakfast was absolutely amazing with lots of options for western and eastern tastes. The only small downside I experienced had nothing to do with the hotel. Just be aware that if you are white, you will get a lot of attention on Nanjing road from peddlers. I was probably approached 6 or 7 times within two days about buying things. They usually mention watches or bags. They don't actually have the items with them, but expect you to go with them to some other location (I have no idea where). It became a nuisance and it's best to just say 'no' very firmly and keep walking.
I will definitely consider staying here again if I'm in the city.
Colin
2 nachten verbleven in oktober 2023
Reactie van Tony Geerts op 25 okt 2023
Dear Colin, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our services impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
8/10 – Goed
Bing Yee
17 okt 2023
Positief: Personeel en service, comfort kamer
Bing Yee
2 nachten verbleven in oktober 2023
Reactie van Tony Geerts op 18 okt 2023
Dear Bing Yee,Thank you for writing a review of Crowne Plaza Shanghai Nanjing Road.We are glad to read that you were overall satisfied with us. We strive to deliver true hospitality and to ensure that our guests feel at home! Your kind words have been shared with the team, who join me in thanking you for your comments and recommendation.We hope we will have the honor to welcome you back soon.Warm Regards,Tony GeertsGeneral Manager
10/10 – Uitstekend
Yuan, Tempe
16 okt 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the best hotels in Shanghai in terms of location and short walk to everything. Very safe (safety is not an issue in China in general) and vey clean. So many great restaurants nearby.
Yuan
3 nachten verbleven in oktober 2023
Reactie van Tony Geerts op 17 okt 2023
Dear Yuan,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Uitstekend
Heinrich
13 okt 2023
Heinrich
1 nacht verbleven in oktober 2023
Reactie van Tony Geerts op 3 nov 2023
Dear Heinrich,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Uitstekend
jairo
Zakenreiziger
9 okt 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice staff walkable location
jairo
Reactie van Tony Geerts op 10 okt 2023
Dear Jairo, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony Geerts, General Manager
10/10 – Uitstekend
hussien
Zakenreiziger
1 okt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
hussien
5 nachten verbleven in september 2023
Reactie van Tony Geerts op 2 okt 2023
Dear Hussien,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Uitstekend
Walid, sterling hts
Zakenreiziger
7 sep 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed for two nights .. they had all i needed for a two day business trip .. location is a plus .. the hotel is the old majestic hotel but they renovated it .. luckily i had one of the new renovated rooms worklife style .. not bug but good size for shanghai hotels and very new and clean
Walid
3 nachten verbleven in augustus 2023
Reactie van Tony Geerts op 8 sep 2023
Dear Walid, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you gave feedback to us about your stay experiences, I have shared these with our team which helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony Geerts, General Manager
10/10 – Uitstekend
Paul
6 sep 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, reasonably priced and clean.
Paul
2 nachten verbleven in september 2023
Reactie van Tony Geerts op 7 sep 2023
Dear Paul, Thank you for choosing Crowne Plaza Shanghai Nanjing Road! We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel. Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again. Best regards, Tony Geerts, General Manager
8/10 – Goed
Clive
20 jul 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The booked high floor was not available on my arrival.
Clive
4 nachten verbleven in juni 2023
Reactie van Tony Geerts op 21 jul 2023
Dear Clive,Greetings from Crowne Plaza Shanghai Nanjing Road.Thank you very much for taking the time in completing the guest survey on Expedia and appreciate your trust in choosing our hotel. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager
6/10 – Redelijk
SUN HEE
Reisde met familie
11 jul 2023
Negatief: Netheid, personeel en service
기대한 것보다는 좋지않았슴
호텔 방 내부에서 퀴퀴한 냄새가 났고 청소 상태가 깨끗하지 못함. 호텔 직원이 친절하지 않고 룸 서비스 직원들 또한 제대로 교육을 받지못하여 어수선 했슴.
딱 한가지 좋았던 것은 호텔 조식임.
SUN HEE
2 nachten verbleven in juli 2023
Reactie van Tony Geerts op 14 jul 2023
Dear SUN HEE,Greetings from Crowne Plaza Shanghai Nanjing Road.Please accept our most sincere apologies for the unhappy experience during your stay.First of all, thank you for your review of your past stay with us, and your comments regarding areas for improvement will help us to continually better the guest experience. We’ve shared all your detailed reviews with our management team and please be assured that we are working hard in our effort to continually improve our service and your feedback is valuable for our further improvement.We look forward to welcoming you back in the near future!Thanks again & best regards,Tony GeertsGeneral Manager
10/10 – Uitstekend
Geverifieerde reiziger
4 jul 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
2 nachten verbleven in juni 2023
Reactie van Tony Geerts op 5 jul 2023
Dear Valued Guest, Thank you for writing a review of Crowne Plaza Shanghai Nanjing Road. We are glad to read that you have delighted memories and that we impressed you. We strive to deliver true hospitality and to ensure that our guests feel at home! Your kind words have been shared with the team, who join me in thanking you for your comments and recommendation. We hope we will have the honor to welcome you back soon. Warm Regards, Tony Geerts, General Manager
8/10 – Goed
Geverifieerde reiziger
3 jul 2023
Positief: Netheid, comfort kamer
Everything is good if I am not losing my phone in the room. At the beginning, the hotel crew said they found the phone and would return it to me. Unless I wait for a week and they are not replying to my email and keep saying, "We're busy, and the Guest Service Manager is on leave, can't help, "
no one can help.
Geverifieerde reiziger
3 nachten verbleven in juni 2023
Reactie van Tony Geerts op 5 jul 2023
Dear Valued Guest, I appreciate your review of your recent stay with us. At Crowne Plaza Shanghai Nanjing Road we are all about giving exceptional service to our guests and are committed to comfort in every way. I am sorry our Guest Service Manager lets you wait a long time and I understand how urgent you want to get your phone back soon. Rest assured; the issue is resolved. We hope we will have the honor to welcome you back soon. Warm Regards, Tony Geerts, General Manager
4/10 – Matig
Man Yuk
Zakenreiziger
18 mrt 2023
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
I do not know that some hotels in China will not provide air conditioning when the temperature is not hot enough, and Crowne Plaza is one of them. But they do not really know how hot the room is, very heavy sheet that I even couldn’t use it. If they do not allow to turn on air conditioning, they should provide thin sheet. I will never choose this hotel again.
Man Yuk
Reactie van Tony Geerts op 19 mrt 2023
Dear Man, Thank you for staying at Crowne Plaza Shanghai Nanjing Road. We are all about giving exceptional service to our guests and are committed to comfort in every way. I was concerned to read about the issues you encountered that spoiled your stay. I know how unconfortable you must have felt towards the temperature in the room. Hearing we have fallen below that measure is something we like to address immediately. I shared this with our hotel management for review. We look forward to having the opportunity to restore your confidence in our hotel in the near future. Sincerely, Tony GeertsGeneral Manager