Dear Ms. Li, Thank you for choosing to stay with us recently and we are sorry that this stay did not meet your expectation. I requested related department to take the prompt action to make sure we will provide comfortable stay environment for our guest. We will make sure to have a better stay experience for your next stay.Looking forward to welcoming you back soon!Kind regards,Roy Tan, General Manager

Dear Michael,Thank you for choosing to stay with us recently and complete the online questionairy. We are looking forward to welcoming you back soon!

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind regards,

当ホテルのレビューを投稿いただき誠にありがとうございました。当ホテルでのご滞在をお楽しみいただけたとのこと、大変嬉しく存じます。 当ホテルでは、お客様に満足いただけるご滞在を提供できるようスタッフ一同尽力しており、お客様からのフィードバックを貴重なご意見として参考にさせていただいております。またのご利用をお待ち申し上げております。敬具

Dear Julian,Thank you for choosing to stay with us recently! I am delighted to know that you are satisfied with your room and our breakfast. We will continously provide high quality service and products to our customers in future. Thank you again for your valuable comments and looking forward to welcoming you back soon!Kind regards,

Dear Simon,Thank you for choosing to stay with us recently and indeed taking your time to write us a online review! I am delighted to know that we could help you to make your stay more comfortable. We will continously to provide high level service to our valuable customers in future.Thank you again for your feedback and looking forward to welcoming you back soon!Kind regards,

Dear Pui Yue,Thank you for choosing to stay with us recently! I did the investigation and requested related department to take the prompt action to make sure we will provide comfortable stay environment for our guest. Thank you for sharing your comments upon check-out and so we can make sure to have a better stay experience for your next stay.Looking forward to welcoming you back soon!Kind regards,Rudolf Gimmi, General Manager

Dear Bernie,Thank you for choosing to stay with us recently! I am delighted to learn that you had a perfect stay with us. We will continously provide excellent service to our customers in future. Thank you and looking forward to welcoming you back very soon！Kind regards,Rudolf Gimmi, General Manager

尊敬的宾客，感谢您选择上海锦江汤臣洲际大酒店！很高兴您对本次入住的好评，我们也希望您能与我们分享您的入住体验，以便我们不断提升。期待您的下一次入住！

Sehr geehrter Manfred, Herzlichen Dank für Ihren Aufenthalt in unserem Hause. Es tut mir sehr leid das Ihr Aufenthalt bei uns nicht plangemäss verlaufen ist. Zimmerweise entschuldige ich mich, das unsere Zimmer-Introduktion nicht ausreichend war, da wir normalerweise recht gute Kommentare fuer unsere Zimmerauslegung erhalten. Wollte jedoch erklaeren, das wir nie wagen würden, etwas gegen Besuch jeglicher Person auf Ihr Zimmer auszusprechen, da das nun wirklich nicht unsere Entscheidung ist. Was meine Kollegen eventuell erklären wollten und wegen mangel an Fremdsprachen-Kenntnissen etwas verloren wurde, ist das wir jeden Besucher auf das Zimmer nach 22:00 in unserem System mit deren Ausweis registrieren müssen. Entschuldigen Sie bitte vielmals das Missverständnis, ich werde Sie auch persönlich via Email mit meiner Kontakt-Information schicken, es wuerde mich sehr freuen falls ich unser Hotel nochmal in der Zukunft „von der richtigen Seite“ presentieren kann.Vielen Dank nochmals fuer Ihre Kommentare und hoffentlich duerfen wir Sie trotz allem bald wieder bei uns willkommen heissen.Mit freundlichen Gruessen,Rudi GimmiGeneral Manager

Dear Ping Yau,Thank you for choosing to stay with recently and taking time to complete the online questionnaire! I am delighted to learn from your feedback that you are quite enjoy your stay this time. I have shared your comments with team to recognize and encourage our colleagues to always deliver excellent service in future.Thank you again for your valuable comments and looking forward to welcoming you back very soon!Kind regards,

尊敬的Ping Yau,感谢您入住上海锦江汤臣洲际大酒店！很高兴您对本次入住给予满分好评。能为您提供舒适的环境和优质的服务是我们团队一致的目标，我们期待您的再次入住！

尊敬的Pui Yue，感谢您选择上海锦江汤臣洲际大酒店！很高兴您对本次入住感到满意，我们将一如既往的为您和宾客带来优质的入住体验，期待您的下一次入住！

尊敬的Joey，感谢您选择上海锦江汤臣洲际大酒店！很高兴您给我们满分的好评，能为您带来优质的入住体验是我们团队一致的目标，我们期待您的下一次入住！

Dear Moqi, Thank you for choosing to stay with us recently. Please accept my apologies for delay in responding. I am delighted to learn that you are satisfied with your stay this time. We will continuously deliver excellent service to our customers like always. Look forward to welcome you back very soon. Kind regards, Jason Burnett General Manager

尊敬的宾客，感谢您选择上海锦江汤臣洲际大酒店！感谢您对本次入住感到满意，如您有任何意见，欢迎与我们分享，期待您的下一次入住！

Dear Guest, Thank you very much for choosing to stay with us recently. I am delighted to learn that you are satisfied with our service and staff. We will continuously deliver excellent service to our customers in future. Look forward to welcoming you back to InterContinental Shanghai Pudong very soon. Kind regards, Jason Burnett General Manager

Dear Fenetres, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jason Burnett General Manager

Dear guest, Thank you for choosing InterContinental Shanghai Pudong. I am pleased to know that you enjoyed your accommodations and the service provided by our team. I really appreciate your valuable feedback which will help the hotel keep improving. We hope to have the privilege of welcoming you back again soon! Best Regards Jason Burnett General Manager

Dear guest, Thank you for choosing InterContinental Shanghai Pudong. I am so pleased that you enjoyed your nice room with higher floor. All of our staffs are working hard to serve and make our guests happy. I appreciate your feedback and look forward to welcoming you back again very soon. Best Regards Jason Burnett General Manager