Dear Guest,First of all, thank you immensely for taking your time in sharing your experience at Expedia.It is great to know that you had a comfortable stay with us. Your kind compliments about the swimming pool and the room are much appreciated. We are very humbled to learn of your praise for all the team members, and we will ensure your kind message is delivered to them.We sincerely look forward to welcoming you back to The Peninsula Shanghai in the near future.Kind wishes,

Dear Jade,First of all, thank you immensely for taking your time in sharing your experience at Expedia. The Peninsula Shanghai is very blessed with a very spirited and motivated team of individuals. Please be assured that your compliments will be shared with the entire team, which we are very humbled to receive. Thank you once again and we look forward to the pleasure of welcoming you back to The Peninsula Shanghai in the near future.Kind wishes,Moky LamHotel ManagerThe Peninsula Shanghai

Dear Carols,First of all, thank you immensely for taking your time in sharing your experience at Expedia. We are delighted to learn that your recent stay with us was to your satisfaction. Please be assured that your compliments will be shared with the entire team, which will only re-enforce our desire to ensure that each of our guests would have an unforgettable pleasant experience at The Peninsula.Thank you once again and we look forward to the pleasure of welcoming you back to The Peninsula Shanghai in the near future.Kind wishes,Moky LamHotel ManagerThe Peninsula Shanghai

尊敬的宾客，感谢您抽出宝贵时间与我们分享您的入住体验。感谢您对酒店床、服务和位置的褒奖。我们热忱期待您的再次光临。真挚感谢！

Thank you so much for choosing The Peninsula Shanghai and taking your valuable time to write this kind review. I am delighted to learn that you enjoyed your stay with us. I would like to also thank you for your candid feedback regarding the service, which will be shared with the team. We sincerely look forward to welcoming you back to The Peninsula Shanghai very soon. Kind regards, Moky Lam Hotel Manager The Peninsula Shanghai

Dear Can, Thank you so much for choosing The Peninsula Shanghai and share your candid feedback with us. I am sorry to hear that you had difficulties with the facilities in your bathroom. Nonetheless, I already shared your comment with our engineering department. Please rest assured that I will be following on this matter with our team for further improvements. We sincerely look forward to welcoming you back to The Peninsula Shanghai in the near future. Kind regards, Moky Lam Hotel Manager The Peninsula Shanghai

尊敬的Yixuan, 感谢您入住上海半岛酒店。很高兴能收到您真诚的反馈，这对我们提升全球宾客入住体验十分重要。对于此次您在酒店前台办理入住时所经历不愉快的体验，我深表歉意。看到您的反馈后，我已与相关部门了解情况并将严肃处理这件事情，给予相关工作人员培训，提升服务质量，以避免此类事情的再次发生。如果您不介意，在您下次入住上海半岛酒店时，请直接与我联系。我将为您竭诚安排妥贴入住。最后，希望您能给予我们改进的机会，热忱期待您的再次光临。

Dear guest, Thank you so much for taking your valuable time to write this kind review. I am delighted to learn that you enjoyed your stay with us, and your kind compliments on the service are much appreciated. We sincerely look forward to welcoming you back to The Peninsula Shanghai very soon. Kind wishes, Moky Lam Hotel Manager The Peninsula Shanghai

尊敬的Wang, 对于您所经历的不愉快体验，我们深表歉意。希望之后相关同事与您的沟通与处理结果得到您的谅解。 感谢您给我们提出的宝贵意见，我们将会加强管理并确保不再发生类似事件。 我们真诚期待您的再次光临。 Sunny Sun 前厅部经理 上海半岛酒店

Dear KYU SUP, Thank you so much for taking the valuable time to share your candid feedback with us. It is with great regret that I learn of your disappointing experience during your recent stay with us, and I would like to personally apologize for these unacceptable short comings. Please rest ensured that I will be following up with our team to avoid further occurrences. Should you wish to further discuss this matter, please do not hesitate to reach out to us. Again, we are grateful for your candid feedback and hope to have the opportunity to regain your trust during a future stay at The Peninsula Shanghai. Kind Wishes, Vincent Prioult Hotel Manager The Peninsula Shanghai

Dear Anonymous, Thank you so much for taking the valuable time to share your candid feedback with us. It is with great regret that I learn of your disappointing experience during your recent stay with us, and I would like to personally apologize for these unacceptable short comings. Please rest ensured that I will be following up with our team to avoid further occurrences. Should you wish to further discuss this matter, please do not hesitate to reach out to us. Again, we are grateful for your candid feedback and hope to have the opportunity to regain your trust during a future stay at The Peninsula Shanghai. Kind Wishes, Vincent Prioult Hotel Manager The Peninsula Shanghai