First of all, we would like to thank you for choosing SUNRISE Montemare Resort -Grand Select- for your holidays. It was a pleasure for us to host you. On Behalf of all team we are extremely sorry for not meeting your vacation expectations. We are understanding how vacation is important for our valuable guests and we are extremely sad to know that you didn’t had wonderful time with us. We are not just listening or reading guest recommendations, but we are taking to consideration each single recommendation in order to make corrective action and prevent in the future, details regarding negative subject mentioned in reviews, assisting us to understand in details what we need improve and to make immediately action During our valuable guest stay they will received on daily basis question about quality of their stay. 1. Courtesy call after check in to the room - to be sure that room location is good (according to reserve room type). 2. During breakfast and dinner time Executive Chef, Food and Beverage Manager, Quality Manager - asking about food, service - to be sure that guest enjoy food and beverage selection, in case of special request we will be more than happy to prepare special meal. 3. During the day by pool and beach our animation team and guest service center agent contacting guest - to be sure that customer is satisfied in overall with holidays. 4. In the middle of vacation our guest service center team calling to the guest room - to ask if guest stay is comfortable. All above procedures done only with one issue to meet all guest requirements and correct on the spot. We know that each person is different, as company we established minimum requirements according modern and most guest request in the buffet, rooms as facility in general, but also we would like to meet each single guest expectations. Please do not hesitated to inform about any your wishes, while you will be in the Resort. We would like to give some feedback regarding your comments. The Management of SUNRISE Montemare Resort -Grand Select-is committed to achieve a leadership position in hospitality industry while providing the most efficient service, facilities and environment that meets the needs and expectations of our guests and surrounding society by applying its Quality & HACCP Management system and to ensure that it is safe and wholesome for the better safety and satisfaction of our customers & Employees through, as we are working constantly on improving our services to meet and exceed our guests' expectations We know that food taste and selection is different for each guest but we would like to reach maximum guest satisfaction. According to this has been implemented menu in International Main Restaurant according to the main nationality accommodate in the Resort, for example German Guest, Italian etc., different way of cooking including light; grilled food option. There is Breakfast with minimum 20 Chafing dish hot items; apart of bakery selection; fruit selection;

Dear Anna, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,SUNRISE Montemare

Dear Guest,Thank you for rating your experience in our hotel. Your feedback is very valuable for us to keep improving the quality of your stay. Kind regards

Dear Mr Patrick,Thank you for your kind words. We value the feedback highly, will provide the compliments to our staff. Also we are in the process of renovating the rooms and look forward to welcoming you soon again. Kind regards

Dear Mrs Camilla,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon in your home away from home !

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

Dear Marjan,Thank you for telling us about the arrangement you held with us.Naturally, we are so sorry if we did not live up to the standards you have come to expect during your stay with us. I’m extremely grateful that you took the time to tell us about it. we can assure you we take these problems seriously, and we’ll do everything in our power to make sure they don’t happen again. Once again, our sincere apologies for not living up to your expectations and we are sad we were not made aware in the resort of these issues in order to be able to put these issues right and improve the remainder of your stay.Thank youReception Manager

Dear Guest, I would like to thank you for your very nice feedback regarding your holiday at SUNRISE Montemare Resort – Grand Select Resort Sharm El Sheikh I do appreciate your praising words and I will certainly share all your positive comments with all our team members. I’m looking forward to hosting you soon again at our own tradition of warm hospitality. Kindly accept our warmest regards from SUNRISE Montemare Resort – Grand Select

Dear Adam,I would like to thank you for your very nice feedback regarding your holiday at SUNRISE Montemare Resort – Grand Select Resort Sharm El Sheikh I do appreciate your praising words and I will certainly share all your positive comments with all our team members. I’m looking forward to hosting you soon again at our own tradition of warm hospitality. Kindly accept our warmest regards from SUNRISE Montemare Resort – Grand Select Front Office Manager

Dear Guest,I would like to thank you for your very nice feedback regarding your holiday at SUNRISE Montemare Resort – Grand SelectI’m looking forward to hosting you soon again at our own tradition of warm hospitality.Kindly accept our warmest regards SUNRISE Montemare Resort – Grand Select.Front Office Manager

Dear MichaelI would like to seize this opportunity to express my utmost appreciation for your nice feedback about your recent holiday at SUNRISE Montemare Resort – Grand Select, it makes us very proud and glad to know that you had an amazing holiday with us. We are looking forward to the pleasure of welcoming you back to SUNRISE Montemare Resort – Grand Select, Sharm El Sheikh. Kindly accept our warmest regards from Sharm El SheikhFront Office Manager

Dear GuestI would like to seize this opportunity to express my utmost appreciation for your nice feedback about your recent holiday at SUNRISE Montemare Resort – Grand Select,. We are looking forward to the pleasure of welcoming you back to Our hotel, Kindly accept our warmest regards from Sharm El SheikhFront Office Manager

Dear NaomiI would like to seize this opportunity to express my utmost appreciation for your nice feedback about your recent holiday at SUNRISE Montemare Resort – Grand Select,. We are looking forward to the pleasure of welcoming you back to Our hotel, Kindly accept our warmest regards from Sharm El SheikhFront Office Manager

Dear Mr. Steven,I would like to seize this opportunity to express my utmost appreciation for your nice feedback about your recent holiday at SUNRISE Montemare Resort – Grand Select,. We are looking forward to the pleasure of welcoming you back to Our hotel, Kindly accept our warmest regards from Sharm El SheikhFront Office Manager

Dear Mr. Mostafa,I would like to seize this opportunity to express my utmost appreciation for your nice feedback about your recent holiday at SUNRISE Montemare Resort – Grand Select,. We are looking forward to the pleasure of welcoming you back to Our hotel, Kindly accept our warmest regards from Sharm El SheikhFront Office Manager

Dear Mr. MostafaI would like to seize this opportunity to express my utmost appreciation for your nice feedback about your recent holiday at SUNRISE Montemare Resort – Grand Select,. We are looking forward to the pleasure of welcoming you back to Our hotel, Kindly accept our warmest regards from Sharm El SheikhFront Office Manager

Dear MarkusI would like to seize this opportunity to express my utmost appreciation for your nice feedback about your recent holiday at SUNRISE Montemare Resort – Grand Select,. We are looking forward to the pleasure of welcoming you back to Our hotel, Kindly accept our warmest regards from Sharm El SheikhFront Office Manager

Dear Mr. Hany,I would like to seize this opportunity to express my utmost appreciation for your nice feedback about your recent holiday at SUNRISE Montemare Resort – Grand Select,. We are looking forward to the pleasure of welcoming you back to Our hotel, Kindly accept our warmest regards from Sharm El SheikhFront Office Manager

Dear Pritika,Dear GuestI would like to seize this opportunity to express my utmost appreciation for your nice feedback about your recent holiday at SUNRISE Montemare Resort – Grand Select,. We are looking forward to the pleasure of welcoming you back to Our hotel, Kindly accept our warmest regards from Sharm El SheikhFront Office Manager

Dear guest,It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts.Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future.Sunny regards SUNRISE Montemare Grand Select Team

Dear guest,It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts.Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future.Sunny regards SUNRISE Montemare Grand Select Team

Dear our valuable guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards SUNRISE Montemare - Grand Select - Team

Dear our valuable guest, we do apologize for the unexpected experience had been gotten at our hotel, we hope that you could change your mind to repeat your visit either to our hotel or to one of our sister hotels to remove the experience had been gotten Thanks Hotel Management

Dear our valuable guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards SUNRISE Montemare - Grand Select - Team

Dear our valuable guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards SUNRISE Montemare - Grand Select - Team

Dear our valuable guest, We do apologize for the unexpected experience had been gotten at our hotel, we hope that you could change your mind to repeat your visit either to our hotel or to one of our sister hotels to remove the experience had been gotten Thanks Hotel Management

Dear our valuable guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards SUNRISE Montemare Grand Select Team

Dear our valuable guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards SUNRISE Montemare Grand Select Team

Dear our valuable guest, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards SUNRISE Montemare Grand Select Team