We stayed at Shenzhen Sunshine Hotel for 3 nights earlier this month. The hotel itself was clean and comfortable, but one incident at the restaurant left us extremely disappointed and humiliated.
On check-in, the receptionist offered a discount for meals if paid a day in advance. I paid cash for two people the first day, then again the next day for our final lunch. I didn’t ask for a receipt, trusting the hotel to link it to our room.
On our last day, when we arrived to eat, a young male server rudely told us we hadn’t paid. He spoke loudly, causing a scene in front of other guests. I explained we paid in cash and even suggested checking the cameras. He refused to believe us and insisted there was only one payment. I asked for the manager.
The manager arrived and, without asking any questions, said “Let them eat,” clearly more concerned with stopping the scene than solving the issue. I told him it wasn’t about the money—it was about being treated with respect. We felt humiliated and left without eating.
I left a note and my contact info in our room. I strongly urge hotel management to investigate the situation—check the payment records and review the cameras. This experience was unacceptable. Guests deserve to be treated fairly and with dignity.
If you pay in cash at the restaurant, please ask for a receipt.
