Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 295 van 586 beoordelingen" "
10 - Uitstekend
295
Gastenscore: 8 - Goed. 186 van 586 beoordelingen" "
8 - Goed
186
Gastenscore: 6 - Redelijk. 60 van 586 beoordelingen" "
6 - Redelijk
60
Gastenscore: 4 - Matig. 33 van 586 beoordelingen" "
4 - Matig
33
Gastenscore: 2 - Ontzettend slecht. 12 van 586 beoordelingen" "
2 - Ontzettend slecht
12
8,8/10
Netheid
8,4/10
Personeel en service
7,8/10
Voorzieningen
8,8/10
Staat van de accommodatie en faciliteiten
8,6/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
andrew
29 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
andrew
1 nacht verbleven in april 2024
10/10 – Uitstekend
Krishna
31 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
have to improve more in room dining options
Krishna
2 nachten verbleven in maart 2024
Reactie van Leovi James Paguibitan op 25 apr 2024
Dear Ms. Krishna,Warmest Greetings from Equarius Hotel Singapore!We very much appreciate your feedback regarding your stay at the Equarius Hotel Sentosa Singapore.It is always a pleasure to receive feedback, and our sincerest apologies that you have a few experiences that did not meet your standards. We will surely share your comments with our team for an immediate action. We are sure that this feedback will positively affect and serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that you still give us a chance to welcome you back in the future.Sincerely,Leovi James PaguibitanAssistant Operations Manager
8/10 – Goed
Harkamal
Reisde met familie
16 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dimming pool is a bit far away
Harkamal
2 nachten verbleven in maart 2024
Reactie van Leovi James Paguibitan op 25 apr 2024
Dear M. Harkamal,Warmest Greetings from Equarius Hotel Singapore!We very much appreciate your ratings regarding your stay at the Equarius Hotel Sentosa Singapore.It is always a pleasure to receive feedback, and our sincerest apologies that you have a few experiences that did not meet your standards. We will surely share your comments with our team for an immediate action. We are sure that this feedback will positively affect and serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that you still give us a chance to welcome you back in the future.Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Uitstekend
Mei
9 mrt 2024
Mei
6 nachten verbleven in maart 2024
Reactie van Leovi James Paguibitan op 25 apr 2024
Dear M. Mei,Greetings from Equarius Hotel Singapore.We have nothing to say as well but a big thank you for honouring us with your trust to create memorable moments during your stay with us. Our Guest Services Team are readily here to serve valued guests like yourself, and we look forward to welcoming you back!Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Uitstekend
KINUYO
1 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service and wonderful staff
KINUYO
1 nacht verbleven in februari 2024
Reactie van Agus Emilyadi B S (Yadi) op 4 mrt 2024
Dear Mr Kinuyo, Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our service and staff. We truly appreciate your support and hope to continue providing you with top-notch service in the future.Best Regards, Agus Emilyadi B S (Yadi)Assistant Operations Manager
2/10 – Ontzettend slecht
Chong Wei
Reisde met familie
25 feb 2024
Negatief: Netheid, personeel en service en voorzieningen
Room was not property cleaned. After checked into the room, found candy wrapper on floor and contact lens from previous visitors.
Semi buffet was in a very sorry state and not worth a single cent being paid for.
Concierge staff not able to tell exact timing of shuttle service ( was told next bus coming in 12mins and decided to go for a walk around the compound but it came almost immediately after we walked off )
So much restrictions in pool usage that might as well don’t even allow your non-villa guests to use at all.
In fact there are so much of negative feedbacks that I would like to write but would summarised into a line
“Who so ever thinking of staying there, don’t bother. Save your time and money for somewhere else nicer”
Chong Wei
2 nachten verbleven in februari 2024
Reactie van Ian Yeo op 25 feb 2024
Dear Mr. Chuah,Warm greetings from Equarius Hotel and Villas!I hope this message finds you well. We recently received your feedback regarding your stay with us, and I wanted to personally reach out to express our sincere apologies for the experience that fell short of your expectations. Your insights are valuable in helping us improve.We are currently looking into the matter to ensure that proper actions are taken to address the issues highlighted by you, and we truly appreciate you taking the time to share us your feedback as it will definitely help us to improve better.We apologize for any inconvenience you may have experienced and are committed to making your future visits more enjoyable.Please do not hesitate to contact me should you require any further assistance, and we look forward to welcoming you again in the not-too-distant future.Thank you.Best Regards, Ian YeoAssistant Operations Manager, Equarius Hotel & Villas
10/10 – Uitstekend
Ling
Reisde met familie en kleine kinderen
2 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
excellent
Ling
3 nachten verbleven in januari 2024
Reactie van Leovi James Paguibitan op 25 feb 2024
Dear M. Ling,Greetings from Equarius Hotel Singapore.We have nothing to say as well but a big thank you for honouring us with your trust to create memorable moments during your stay with us. Our Guest Services Team are readily here to serve valued guest like yourself, and we look forward to welcoming you back!Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Uitstekend
Jeremy Ong Chun
Reisde met familie en kleine kinderen
19 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Jeremy Ong Chun
1 nacht verbleven in januari 2024
Reactie van Ian op 31 jan 2024
Dear Jeremy,Thank you for taking the time to share your review following your recent stay with us! It is our pleasure to know you have enjoyed your stay.The team is beyond thrilled for this review and eagerly awaits for your next visit!Once again, thank you for choosing to stay with us, and we hope to see you again.Warmest Regards,Ian YeoAssistant Operations ManagerEquarius Hotel and Villas
10/10 – Uitstekend
Hyosik
11 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hyosik
2 nachten verbleven in januari 2024
Reactie van Ian op 31 jan 2024
Dear Hyosik,Thank you for taking the time to share your review following your recent stay with us! It is our pleasure to know you have enjoyed your stay.The team is beyond thrilled for this review and eagerly awaits for your next visit!Once again, thank you for choosing to stay with us, and we hope to see you again.Warmest Regards,Ian YeoAssistant Operations ManagerEquarius Hotel and Villas
10/10 – Uitstekend
WAN-WEN
Reisde met een groep
2 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
WAN-WEN
1 nacht verbleven in december 2023
Reactie van Ian op 9 jan 2024
Dear Wan-Wen,Warm Greetings from Equarius Hotel and Villas.Glad to hear that you enjoyed your staycation with us. Our team members make every effort to ensure our guests are comfortable and have a memorable stay.Thank you for endorsing us, we look forward to welcoming you back again in the not-too-distant future.Best Regards,IanAssistant Operations ManagerEquarius Hotel and Villas
10/10 – Uitstekend
Geverifieerde reiziger
Reisde met familie
28 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
2 nachten verbleven in december 2023
Reactie van Ian op 31 jan 2024
Dear Guest,Thank you for taking the time to share your review following your recent stay with us! It is our pleasure to know you have enjoyed your stay.The team is beyond thrilled for this review and eagerly awaits for your next visit!Once again, thank you for choosing to stay with us, and we hope to see you again.Warmest Regards,Ian YeoAssistant Operations ManagerEquarius Hotel and Villas
6/10 – Redelijk
Rick
Reisde met familie
18 nov 2023
Negatief: Staat van de accommodatie en faciliteiten
standard dropped tremendously...even before covid,used to be good during 2014 to 2015,now no soft drinks or beer in fridge,in room dining also cut to very limited choices..sad to say,used to be my favourite place for staycation but not anymore
Rick
2 nachten verbleven in november 2023
Reactie van Ian Yeo op 28 nov 2023
Dear Rick,Thank you for your recent patronage to our hotel, it is our great honor to host you in Resort World Sentosa.I would also like to thank you for taking the time to share me your feedback for your stay experience in Equarius Hotel, what you have experienced recently indeed does not reflect well on the hotel standards. We will definitely look into the areas mentioned to ensure that it will not happen again in future.We appreciate your patience and understanding as we work to make these changes. We hope that you will give us another chance to demonstrate our commitment to providing our guests with an exceptional experience.Thank you for your continued patronage.Best Regards,Ian YeoAssistant Operations Manager - Hotels
10/10 – Uitstekend
Justin
14 nov 2023
Justin
1 nacht verbleven in november 2023
Reactie van Leovi James Paguibitan op 17 nov 2023
Dear Mr. Justin,Greetings from Equarius Hotel Singapore.We have nothing to say as well but a big thank you for honouring us with your trust to create memorable moments during your stay with us. Our Guest Services Team are readily here to serve valued guest like yourself, and we look forward to welcoming you back!Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Uitstekend
LU
1 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dear M. Lu,Warmest Greetings from Equarius Hotel Singapore!We are happy to receive honest feedback on your hotel experience. Thank you for highlighting the room comfort and impeccable service.Your gracious feedback has been shared with the management. They are certainly delighted for having been given the opportunity of creating everlasting memories that you can cherish.We certainly look forward to welcoming you again and create more memorable moments soon.Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Uitstekend
MINSOO
Reisde met familie
19 okt 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Moon hee and kiki was so kind!!
They are the best staff.
MINSOO
2 nachten verbleven in oktober 2023
Reactie van Leovi James Paguibitan op 3 nov 2023
Dear M. Minsoo,Warmest Greetings from Equarius Hotel Singapore!Thank you for staying with us and taking your valuable time to share your experience.It is delightful to know that you had an amazing experience with us and especially appreciated the top-class service by our team of superstars. The team were delighted with your special mention! It is also amazing to know that you liked the comfort of your room, the beautiful view and the well-thought in-room amenities. We do look forward to host you again here at Equarius Hotel Sentosa Singapore soon. Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Uitstekend
bee chen
Reisde met familie
12 okt 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is remotely located, but we enjoyed the quietness and shuttle bus service made moving around easy. All Staff were very friendly and helpful. Loved the room size and overall rooms were clean, but little details like dusting headboard, cleaning the hair off sofa could be improved.
bee chen
2 nachten verbleven in oktober 2023
Reactie van Leovi James Paguibitan op 3 nov 2023
Dear M. Bee Chen,Warmest Greetings from Equarius Hotel Singapore!We very much appreciate your comments regarding your stay at the Equarius Hotel Sentosa Singapore!It is always a pleasure to receive feedback, and our sincerest apologies that you have a few experiences that did not meet your standards and we will surely share your comments with our team for an immediate action. We are sure that this feedback will positively affect and serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Leovi James PaguibitanAssistant Operations Manager
8/10 – Goed
Siu Tung
11 okt 2023
Siu Tung
2 nachten verbleven in september 2023
Reactie van Leovi James Paguibitan op 3 nov 2023
Dear M. Siu Tung,Greetings from Equarius Hotel Singapore.We have nothing to say as well but a big thank you for honouring us with your trust to create memorable moments during your stay with us. Our Guest Services Team are readily here to serve valued guest like yourself, and we look forward to welcoming you back!Sincerely,Leovi James PaguibitanAssistant Operations Manager
4/10 – Matig
SEONMIH
Reisde met familie
9 okt 2023
Positief: Netheid
Negatief: Personeel en service
Not good experience
I have requested to extend the check out to 12pm and they were ok with it however, when I came to the room, the key didnt work even though it was before 12pm. We had a toddler with us and the room was really far at the end it was a bit difficult for is to go down to just to get the key activated. If this was the case they should have told us in advance so we could activate it before we come up. And they asked to get water from water dispenser by our selves? We are paying more than 600 per night and we are not getting this kind of service? And breasfast so expensive but yet the quality is so poor
SEONMIH
1 nacht verbleven in oktober 2023
Reactie van Leovi James Paguibitan op 3 nov 2023
Dear M. Seonmih,Warmest Greetings from Equarius Hotel Singapore!We very much appreciate your comments regarding your stay at the Equarius Hotel Sentosa Singapore.It is always a pleasure to receive feedback, and our sincerest apologies that you have a few experiences that did not meet your standards. We will surely share your comments with our team for an immediate action. We are sure that this feedback will positively affect and serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that you still give us a chance to welcome you back in the future.Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Uitstekend
Geverifieerde reiziger
22 sep 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel, difficult to find if coming by foot.
Location a bit hard to find by foot, need to take a shuttle after a short walk from the monorail station. Google maps was a bit inaccurate. However, once you find the place. Great property. Secluded and quiet. The pool was empty. Downside food options limited aside from the hotel restaurant.
Geverifieerde reiziger
1 nacht verbleven in september 2023
Reactie van Leovi James Paguibitan op 3 nov 2023
Dear Esteemed Guest,Warmest Greetings from Equarius Hotel Singapore!How thrilled we all are to receive your wonderfully written review! On behalf of the entire team, thank you so much for honouring us with your trust to create memorable moments during your stay with us.Your gracious feedback has been shared with our entire team. We are certainly delighted for having been given the opportunity of creating everlasting memories that you can cherish.Thank you once again for your very detailed review. We look forward to being part of your future visits and it would be a great honour to welcome you back to Equarius Hotel Sentosa Singapore!Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Uitstekend
YooKang
Reisde met familie en kleine kinderen
20 sep 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was very comfy.
I liked the swimming pool and the service was very good!
YooKang
4 nachten verbleven in september 2023
Reactie van Leovi James Paguibitan op 3 nov 2023
Dear M. Yoo Kang,Warmest Greetings from Equarius Hotel Singapore.We are honoured to receive such excellent feedback on your recent hotel experience. We sincerely thank you for highlighting the room comfort and impeccable service.Your gracious feedback has been shared with our team. They are certainly delighted for having been given the opportunity of creating everlasting memories that you can cherish.We certainly look forward to welcoming you again and create more magnificent memories.Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Uitstekend
Vasos
Reisde met familie
2 sep 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Vasos
2 nachten verbleven in augustus 2023
8/10 – Goed
Nami
13 aug 2023
Positief: Netheid, staat van de accommodatie en faciliteiten
Nami
2 nachten verbleven in augustus 2023
10/10 – Uitstekend
Cynthia
Reisde met familie
11 aug 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cynthia
2 nachten verbleven in augustus 2023
6/10 – Redelijk
Jobel
5 aug 2023
Jobel
1 nacht verbleven in augustus 2023
10/10 – Uitstekend
Yeonjung
29 jul 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Yeonjung
2 nachten verbleven in juli 2023
8/10 – Goed
JEE EUN
1 jul 2023
JEE EUN
2 nachten verbleven in juni 2023
10/10 – Uitstekend
Sumit
Reisde met familie
27 jun 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Extreamly good resort
Extreamly good resort , staff is friendly !
Only problem is ko bar in the resort !
Sumit
5 nachten verbleven in juni 2023
6/10 – Redelijk
Shefali
Reisde met familie
20 jun 2023
Positief: Personeel en service, comfort kamer
Shefali
6 nachten verbleven in juni 2023
10/10 – Uitstekend
Mei Hing
Reisde met familie
18 apr 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mei Hing
2 nachten verbleven in april 2023
10/10 – Uitstekend
Steve
15 apr 2023
Steve
2 nachten verbleven in april 2023
8/10 – Goed
Craig
Reisde met familie
10 apr 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Craig
2 nachten verbleven in april 2023
10/10 – Uitstekend
Jeanne
Reisde met familie
23 mrt 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
Jeanne
3 nachten verbleven in maart 2023
10/10 – Uitstekend
Mitch
22 feb 2023
Mitch
1 nacht verbleven in februari 2023
10/10 – Uitstekend
Choong Ghee
8 jan 2023
Choong Ghee
2 nachten verbleven in januari 2023
10/10 – Uitstekend
Sejung
Reisde met familie
7 jan 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sejung
2 nachten verbleven in december 2022
8/10 – Goed
Sonay
Reisde met familie
4 jan 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sonay
2 nachten verbleven in december 2022
10/10 – Uitstekend
Geverifieerde reiziger
Reisde met familie
2 jan 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Peaceful family staycation over New Year's Eve
We booked a Garden Deluxe room. It was very spacious with lots of walking space even with an extra bed. While we expected a garden, we didn't realise the garden, bedroom and bathroom were pretty much the same size.
Our favourite part had to be the pool. It was nice and peaceful unlike many of the other pools on the island. Great for families with kids as the pool was uniformly at 1.2m.
Breakfast was either a set menu with side buffet onsite, or international buffet at Hard Rock.
Geverifieerde reiziger
2 nachten verbleven in december 2022
Reactie van Leovi James Paguibitan op 8 nov 2023
Dear Esteemed Guest,Warmest Greetings from Equarius Hotel Singapore.We are honoured to receive such excellent feedback on your recent hotel experience. We sincerely thank you for highlighting the room comfort and great facilities.Your gracious feedback has been shared with our team. They are certainly delighted for having been given the opportunity of creating everlasting memories that you can cherish.We certainly look forward to welcoming you again and create more magnificent memories.Sincerely,Leovi James PaguibitanAssistant Operations Manager
8/10 – Goed
Pun Lap
Reisde met familie
28 dec 2022
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pun Lap
2 nachten verbleven in december 2022
10/10 – Uitstekend
Non
Reisde met familie en kleine kinderen
24 dec 2022
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Positief: Netheid, personeel en service en comfort kamer
Lux plus
Very luxurious and spacious Close to Universal Studio and Adventure Cove water park
Daniel
3 nachten verbleven in december 2022
4/10 – Matig
Muhammad
Reisde met familie en kleine kinderen
19 dec 2022
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Check in was poorly done. Explanation of amenities by front desk unclear. Shuttle services not explained properly. Poor buffet spread. Poor food choice. Very limited in-room dining. Crib provided is rather old.
Muhammad
8/10 – Goed
Allan
14 dec 2022
Positief: Netheid, personeel en service en voorzieningen
Allan
10/10 – Uitstekend
Nisa
Reisde met familie
10 dec 2022
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay!
We had a 1 night stay in the direct access pool room.. Everything was great and we love it there.. our son enjoyed his pool time and don’t even want to check out.. will definitely come again! Staff was great and helpful too!
Nisa
1 nacht verbleven in december 2022
6/10 – Redelijk
Tomohiro
Zakenreiziger
19 nov 2022
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hi Tomonari, We appreciate you taking the time to review us, despite the fact that we weren’t able to provide the best experience. We will forward your feedback to the relevant teams for improvements to be addressed.RegardsEugene CharlesOperations Manager - Hotels