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Beoordelingen van Blu Bay Hotel Sozopol

5 out of 5
Blu Bay Hotel Sozopol
15 Kraybrezhna Street, Sozopol

Beoordelingen

9,8

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 44 van 49 beoordelingen" "
Gastenscore: 8 - Goed. 4 van 49 beoordelingen" "
Gastenscore: 6 - Redelijk. 0 van 49 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 49 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 49 beoordelingen" "

10/10

Netheid

9,4/10

Personeel en service

9,8/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Evguenia, New York

4 nachten verbleven in augustus 2023

10/10 – Uitstekend

Sergio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
14 nachten verbleven in juli 2023

10/10 – Uitstekend

Brittany

2 nachten verbleven in juni 2023
Reactie van Blu Bay Hotel Sozopol op 29 jun 2023
Thank you!

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing place. Will be back!
5 nachten verbleven in augustus 2022

10/10 – Uitstekend

Julie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gorgeous hotel with excellent amenities within walking distance of all the sites of Sozopol.
2 nachten verbleven in juli 2022

10/10 – Uitstekend

Traian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in juli 2022

10/10 – Uitstekend

Paras

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great getaway location
Lovely new hotel. Clean and well designed. Great ambiance and located next to the harbour. Well priced and food always was of high standard. Highly recommended.
6 nachten verbleven in juli 2022

10/10 – Uitstekend

Roy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel, clean, lovely pool area. Staff very accommodating would highly recommend.
4 nachten verbleven in mei 2022

10/10 – Uitstekend

Bruno

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This luxury hotel is perfectly located at the old town entrance. Our bedroom with view of the harbor was terrific. Breakfast was very good with plenty of choices, and the staff was very helpful. It's probably one of the best hotel choices in the Burgas region.
1 nacht verbleven in mei 2022

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
10/10
We loved everything about our stay at Blu Bay Sozopol. The hotel was gorgeous and the staff was so helpful and kind. Sozopol was a charming town and the location allowed us easy access to the places we wanted to see. Also, we are still talking about the paella at the restaurant.
4 nachten verbleven in mei 2022

10/10 – Uitstekend

Aleksandar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent experience.
Worth all five stars.
2 nachten verbleven in augustus 2021
Reactie van Miroslav Zyumbilski op 15 sep 2021
Thank you!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best location in Sozopol
Modern nice place in central location
1 nacht verbleven in juli 2021
Reactie van Miroslav Zyumbilski op 15 aug 2021
Thank you for your nice feedback!

10/10 – Uitstekend

Tomas

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2021
Reactie van Miroslav Zyumbilski op 27 mei 2021
Dear Thomas, Thank you for your review. We will expect you again as our guest! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Kroum

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2020
Reactie van Miroslav Zyumbilski op 24 sep 2020
Dear Mr. Vasilev, Thank you for your kind review! It was a pleasure to have you as our guest!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

4/10 – Matig

Expedia

Positief: Netheid
Negatief: Personeel en service, comfort kamer
Beware of hidden parking fees
The hotel is ok but the view from the room/ balcony was facing a small internal yard and a wall. Parking cost was supposed to be included as advertised on the site and agreed with Hotels.com but they wanted a high fee for it. Luckily we managed to park by the restaurant with agreement of its manager. Some staff has a snobbish attitude towards clients.
2 nachten verbleven in augustus 2020
Reactie van Miroslav Zyumbilski op 9 aug 2020
Dear Alexandru Leon Albu , Thank you for your review! You have reserved the last remaining available room in the very last moment, and we did explain to Expedia what kind of room it was before the reservation was made. Regarding the parking since 2017 when the hotel was opened, the parking always has been a paid service, which is advertised everywhere clearly. People just have to read. It was never hidden fee. If Hotels.com has offered you something else it was supposed to be paid by them and we were supposed to be informed, that they will cover the cost, which did not happen. The attitude of the staff corresponds to your attitude as it is not normal to shout with no reason to everyone, for something which was written and was discussed and clarified with your agent before the reservation was made. We value our guests and will do many things to satisfy their requirements, but we will not let somebody to shout to our staff with no reason. We have a very big positive feedback by our guests, which are valuing our efforts to provide the best possible experience and we will not accept a review like this as a reasonable one. Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Taki, Bulgaria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice interior design, very clean place and helpful staff.
2 nachten verbleven in juli 2020
Reactie van Miroslav Zyumbilski op 22 jul 2020
Dear Guest, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Lynne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unashamed luxury with friendly service
What a fabulous hotel. From the moment we were arrived and the bell-boy whisked our car into the garage - yes, you have to pay extra, but it is underground and worth it for the security and keeping out of the punishing sun - we were made to feel welcome. The common facilities are excellent, with a few seating areas available, all comfortable and well designed. The room was huge and the bed extremely comfortable. The only gripe I have is that there are no comfortable chairs in the room. The sitting area is small and frankly hostile - a couple of thick seat pads pushed against a wall, with a couple of tiny cushions. But this is the only complaint. The service was excellent throughout, the pool area spotlessly clean and well equipped and monitored. The spa looked lovely, although we didn't try it. And the breakfast was absolutely superb. We will be back.
3 nachten verbleven in juli 2020
Reactie van Miroslav Zyumbilski op 22 jul 2020
Dear Lynne, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

stephane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great but with some surprises
Great hotel The breakfast staff need to learn how to prepare eggs though, as the choice of eggs is poor and rather overcooked, which for a France or UK price level hotel is a serious down point. Parking was a surprise at checkout that could have been avoided if alerted at check-in that there is a daly charge = 10% of the price per night... Everyone was wearing masks at all times which was really reassuring
1 nacht verbleven in juli 2020
Reactie van Miroslav Zyumbilski op 22 jul 2020
Dear Stephane, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2019
Reactie van Miroslav Zyumbilski op 21 sep 2019
Dear Klaus, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Nicola

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous hotel in a great location
The hotel is fantastic and from the moment you walk in you relax. The rooms are really well designed and the beds are really comfy. We stayed in a standard double room which was lovely. I got a peep in to one of the apartments which look large and amazing and overlook the marina with large balconies. When I stay again I will pay the extra and book one of these. Breakfast is really good with a selection of cheeses, meats, fish, yoghurts, eggs, bacon, mushrooms, pastries etc. and free flowing Prosecco. The spa and gym is really good and well equipped. The pool on the roof terrace is lovely and there are plenty of loungers and day beds to sunbathe. Service was really good and friendly. Bobby was very good and made an effort to tell us about Bulgaria and places to visit. There is only one downside of the hotel and that is the air freshener/fragrance they use in the communal areas of the hotel. It is strong and sickly. I’ve also read other reviews that have said the same thing. They don’t need to use any as the hotel is bright and airy to gets a lot of fresh air. Overall this is one of the nicest hotels I’ve stayed in and I travel regularly so have lots to compare it to. I will definitely be returning and highly recommend it. It is by far the best hotel in Sozopol.
4 nachten verbleven in september 2019
Reactie van Miroslav Zyumbilski op 21 sep 2019
Dear Nicola, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Sean.Murphy, London

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel in a great location. 5 min walk to the beach and in the centre of the old town. Spotlessly clean with great happy and helpful staff. Pool a little small but always seemed to be a spare sunbed with a fantastic view over the marina. Breakfast plentiful and tasty. Our room was a very good size with an enormous bed and the most comfy pillows slept perfectly all 11 nights. Only one sour point. We paid 50 lev for a taxi from the airport. I asked the guy on reception if he could organise a taxi for our return when leaving. He said they had a partner company they used which I thought would be fine but, this cost us 80 lev and when the driver turned up he had another person with him which we thought was a little odd but said nothing. It turned out it was a friend of his and he made a detour on the way to the airport to drop his friend off (this was all without telling us what he was doing) this did leave a slightly sour end to our stay after what had been a wonderful time in Sozopol. My advise is to organise a cab on the web both ways before you leave for your stay. We did this on the way there but not on the way back.
11 nachten verbleven in augustus 2019
Reactie van Miroslav Zyumbilski op 12 sep 2019
Dear Guest, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Liam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2019
Reactie van Miroslav Zyumbilski op 12 sep 2019
Dear Guest, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were a joy, especially when we arrived with no baggage (lost in transit) - we were instantly supplied with spare toothbrushes, toothpaste, razors,etc., - & very helpful.The hotel was generally spotless & well-maintained. It is also in a perfect location, overlooking the harbour & within easy walking distance both of the old town & the beach.The only negative was the disco from night club across the road, but the double glazing blocked it out , & we grew quite fond of it after a while. We'd quite happily stay here again.
11 nachten verbleven in juli 2019
Reactie van Miroslav Zyumbilski op 12 sep 2019
Dear Guest, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you to everyone at the Blue Bay Hotel! Our stay was pure perfection. The facility is gorgeous -- a very modern yet warm and welcoming design with the grounds beautifully maintained. The hotel staff goes above and beyond at every turn. We were greeted warmly every day and our comfort and enjoyment were very important to them. The restaurant offers a wide-array of wonderful food selections, prepared with thought and great ingredients with both inside and outdoor seating. The breakfast - included in our room price -- was wonderful and abundant. We would be delighted to stay again and highly recommend the Blu Bay Sozopol hotel to everyone.
4 nachten verbleven in augustus 2019
Reactie van Miroslav Zyumbilski op 12 sep 2019
Dear Guest, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in augustus 2019
Reactie van Miroslav Zyumbilski op 22 aug 2019
Dear Guest, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2019
Reactie van Miroslav Zyumbilski op 20 aug 2019
Dear Guest, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Das Blu Bay ist das beste Hotel in dem wir jemals waren. Es war nur perfekt. Es gibt absolut nichts negatives zu berichten. Spa-Bereich, Pool im 2.Stock, Sicht auf Jachthafen, Bedienung - das waren unsere Highlights.
7 nachten verbleven in augustus 2019
Reactie van Miroslav Zyumbilski op 20 aug 2019
Dear Guest, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Marina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2019
Reactie van Miroslav op 20 aug 2019
Dear Guest, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Monica, Bilbao

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
El hotel cuida cada detalle al máximo, con un gusto en decoración exquisito. Habitación amplia, con buen balcón y baño con ducha separada. Las zonas comunes, restaurante, bar, piscina y spa también con estilo, no apetece casi salir del hotel para aprovechar el ambiente al máximo
2 nachten verbleven in juli 2019
Reactie van Miroslav op 20 aug 2019
Dear Monica, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dank des unglaublich freundlichen und organisierten Personals war unser Aufenthalt in diesem wirklich wunderbaren Hotel perfekt!
2 nachten verbleven in juli 2019
Reactie van Miroslav Zyumbilski op 17 jul 2019
Dear Guests, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Elena

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2019
Reactie van Miroslav Zyumbilski op 17 jul 2019
Dear Elena, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

8/10 – Goed

Geverifieerde reiziger

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good quality bedding, quiet (we stayed during the week). Good location and friendly staff
3 nachten verbleven in juni 2019
Reactie van Miroslav Zyumbilski op 6 jul 2019
Dear Guest, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in juni 2019
Reactie van Miroslav Zyumbilski op 6 jul 2019
Dear Guest, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was in a perfect situation on the edge of the old town Rooms with sea view are excellent for people watching a lot going on from early hours till late hours !! Excellent choice at breakfast
7 nachten verbleven in juni 2019
Reactie van Miroslav Zyumbilski op 13 jun 2019
Dear Guest, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Martina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The best hotel in Sozopol
We had an amazing time! Great location, stylish interior and friendly staff.
3 nachten verbleven in juni 2019
Reactie van Miroslav Zyumbilski op 13 jun 2019
Dear Martina, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is the hidden jewel of the Bulgarian Sea Coast. Great design, extremely professional service and tailored personal approach to each guest. Will definitely visit again and again when in Sozopol!
1 nacht verbleven in mei 2019
Reactie van Miroslav Zyumbilski op 16 mei 2019
Dear Guest, Thank you for your kind review! It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Dmitrii

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2019
Reactie van Miroslav Zyumbilski op 11 mei 2019
Dear Dmitri, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Peter

Superb
Definitely 5 Star, absolutely superb, my wife raves about the bed.
3 nachten verbleven in september 2018
Reactie van Miroslav Zyumbilski op 1 okt 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 – Uitstekend

Veselka

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2018
Reactie van Miroslav Zyumbilski op 6 sep 2018
Dear Guest, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Veselka

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good value for the money
great location, amazing view and the best service I have experienced in a hotel in Sozopol. I recommend it to anyone willing to travel to Sozopol
2 nachten verbleven in juli 2018
Reactie van Miroslav Zyumbilski op 10 aug 2018
Dear Guest, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

TravelerD, Chicago

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Serene and stylish seaside get away
Fantastic location near the harbor in the old town, beautiful room (thoughtfully designed, spacious, big windows, nice patio/balcony, and lovely pool and lounge space.
3 nachten verbleven in juli 2018
Reactie van Miroslav Zyumbilski op 9 jul 2018
Dear Guest, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

8/10 – Goed

minny, dublin

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel
On checking in at 10.30 pm we were told I had cancelled the booking and had no room. I had paid upfront in February the total balance for 2 double rooms with sea view. I explained to the manager and was told initially I would be given a room. We were hungry and we put bags in the room and crossed the road to eat. While there my mobile rang and I was told to return immediately to hotel. I left the others and my food to speak with the manager. He told me I was being moved to another hotel which I absolutely refused. It was complete chaos. I said I was going back to eat and they were not to remove my bags. Again my phone rang and I was told get back to hotel immediately. The next morning I was told I was being moved again which I refused. Tho overall experience was horrible. I got a letter of apology and a treatment in the spa as compensation. But nobody actually apologised in person to me. Pretty poor customer care.
7 nachten verbleven in juni 2018
Reactie van Miroslav Zyumbilski op 12 aug 2018
Dear Guest, Thank you for your review for the experience passed in our hotel! We are trying to satisfy all our guests needs and we did everything which was possible to provide a pleasant stay for you.There was a software problem with the reservation, which was explained to you and which we have solved, but we didn't meet understanding from your side.At the first morning after your arrival I personally apologised to you and we have provided you complimentary upgrade to an apartment which has a difference of about 100 Euros per day from the room reserved initially.Also we have provided you free massages and some additional compliments.We don't think that we have provided a poor customer care as we have tried our best to satisfy your needs and the small inconvenience on check in was compensated in many ways. Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful and clean hotel. The interior decorating and free breakfasts were nice pluses.
3 nachten verbleven in juni 2018
Reactie van Miroslav Zyumbilski op 2 jul 2018
Dear Mr.Orbitz, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office Manager

10/10 – Uitstekend

Eugenia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing hotel, staff and location. Probably the best hotel on the Bulgarian Black coast.
2 nachten verbleven in juni 2018
Reactie van Miroslav Zyumbilski op 22 jun 2018
Dear Eugenia, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

D

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2018
Reactie van Miroslav Zyumbilski op 22 jun 2018
Dear Guest, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in mei 2018
Reactie van Miroslav Zyumbilski op 22 jun 2018
Dear Guest, Thank you for your kind review!It was a pleasure to have you as our guests!We look forward to welcome you again to provide an unique experience for you and your family, filled with many emotions, combined with opportunities for full relaxation! We were honored to serve you! Best regards, Miroslav Zyumbilski Front office manager

10/10 – Uitstekend

Sharon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel excellent location
Lovely stay clean helpful staff lovely pool area great for relaxing Very clean and tidy room Nice decoration and facilities
4 nachten verbleven in september 2017

10/10 – Uitstekend

George

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel and staff are great. Location is excellent. Will definitely stay there again.
2 nachten verbleven in september 2017