Voorkant van accommodatie

Beoordelingen van The Flagler Inn

3 out of 5
The Flagler Inn
2700 N Ponce de Leon Blvd, St. Augustine, FL

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 386 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 276 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 182 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 96 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 63 van 1003 beoordelingen" "

7,8/10

Netheid

8,0/10

Personeel en service

7,4/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Arnett

3 nachten verbleven in mei 2024

10/10 – Uitstekend

Melissa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was comfortable and quiet. The only issue was having a broken futon that we could barely open into a bed for our daughter.
2 nachten verbleven in april 2024

8/10 – Goed

margaret

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean but the shower head was not the greatest due to the shower head. not being able to adjust the shower head .. was difficult.. other then that our stay was good... one more thing breakfast was cold but we did luke the coffee alot..
1 nacht verbleven in april 2024

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Large room. Clean. Great location. Friendly staff. Would recommend.
2 nachten verbleven in april 2024
Reactie van General Manager op 2 mei 2024
Dear John,We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our spacious accommodations, hospitable team, and fabulous location helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!

10/10 – Uitstekend

Linda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was clean and safe. People friendly and helpful.
3 nachten verbleven in april 2024

6/10 – Redelijk

Robert

Zakenreiziger, Reisde met partner
Property is outdated. Looks really nice from the outside but the rooms not so much. Breakfast was very limited. A lot of the desk people were not friendly.
7 nachten verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Dear Robert,Thank you for your feedback. We apologize if our current facilities did not meet your expectations. We are continually working on updating our property to enhance guest experiences. Your input is invaluable, and we hope to have the opportunity to impress you with our improvements on your next visit.

4/10 – Matig

Richard

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Ants in the sink on arrival- tried to call for service, Room phone did not work. Went down to front desk to get service was told the phones have been out service for 6 months. Ant situation was temporarily taken care of. Safety violation.
2 nachten verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Dear Richard,Thank you for choosing to stay with us during your recent trip. We're very sorry to read about your experience and offer our sincere apologies for any inconvenience you had communicating with our team. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, we take your comments seriously and will be sure to conduct a thorough investigation to ensure everything is as it should be. We appreciate your feedback and hope to have the opportunity to impress you with an improved stay in the future.

4/10 – Matig

Marzena

Reisde met familie
Negatief: Netheid, personeel en service
Hotel behind restaurant ,safety limited ,dirty shower,
1 nacht verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Dear Marzena,Thank you for your feedback. Please know that our guests' safety is our top priority, and our team is always available to assist you with any concerns you have. Nevertheless, we will review your comments with our team to ensure that necessary improvements to the shower and other accommodations are made swiftly. We hope to have the chance to welcome you back and change your perceptions down the line.

8/10 – Goed

Anne

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

6/10 – Redelijk

Liana

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room itself was not bad, but the bathroom was old, there were stains on the door and the walls., The breakfast was not good: sad-looking omelet and sausages.
1 nacht verbleven in april 2024
Reactie van General Manager op 18 apr 2024
Dear Liana,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns regarding the bathroom and for any disappointment with breakfast. Rest assured, we will share your comments with our team as we strive to make continuous improvements for the benefit of our guests. Nevertheless, it was a pleasure to welcome you, and we hope you'll give us another opportunity to exceed your expectations.

10/10 – Uitstekend

Misty

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Michael

2 nachten verbleven in april 2024

8/10 – Goed

Joshua

2 nachten verbleven in april 2024

10/10 – Uitstekend

Rev. Charles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Zachary

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
wouldn’t recommend
3 nachten verbleven in april 2024
Reactie van General Manager op 8 apr 2024
Dear Zachary, Please accept our sincere apology for any inconvenience you experienced during your recent stay. Please feel free to reach out to us offline to let us know what we could do to improve going forward, as we are always available for our guests. Thank you for your feedback and we hope we have the chance to change your perceptions with an improved stay down the line.

10/10 – Uitstekend

Emma

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The Place needs to be swept and mopped - outside!!! We liked the room, and it was clean and the staff were helpful... They need bigger bowls at breakfast!!!
3 nachten verbleven in maart 2024

8/10 – Goed

Liz

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Has transpo to the trolley and back. Nice rooms especially for the price!
2 nachten verbleven in april 2024
Reactie van General Manager op 8 apr 2024
Dear Liz,Thank you for choosing to stay with us at The Flagler Inn. Our goal is to provide every guest with lovely accommodations, so we're thrilled you enjoyed your room. It's also great to read you were able to take advantage of our convenient amenities. The pleasure was all ours, and we hope to welcome you back soon.

10/10 – Uitstekend

sharon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pleasantly surprised. Room recently renovated and very nice. Sofa was a black futon direly not great but the king bed was comfortable and the a/c worked great. There’s a train that goes by during the middle of the night and during the day so be prepared for a short loud train horn. Breakfast was good. Slight musty smell initially upon entering room but Diane notice it later when we recentered later. Busy road but rooms pretty well insulated. Diane hear any noises from above or next to rooms.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for my trip
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Spectra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay on vacation
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Jane

Negatief: Netheid, staat van de accommodatie en faciliteiten
Terrible
1 nacht verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
Dear Jane,Thank you for your feedback about your stay with us. We sincerely apologize for your unsatisfactory stay. We encourage you to reach out to us offline so that we may address your concerns as swiftly as possible. Your input is valued, and we look forward to hearing from you.

6/10 – Redelijk

Christina

Reisde met familie
I thought the property was closer to St George St; the hotel has no shuttle to the city.
2 nachten verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
Dear Christina,Thank you for sharing your experience with us. We understand the importance of convenience and apologize for any disappointment regarding our location and shuttle service. Rest assured, we're continuously working to enhance guest experiences and hope to welcome you back for an improved stay.

10/10 – Uitstekend

Lizangel

8/10 – Goed

Lisa

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was very reasonable for the rate, seemed like maybe had been renovated in recent years as the shower is one of the cleanest I've ever seen. The walls are thin, you can hear the TV in the next room and all traffic outside. Breakfast was nothing spectacular but was enough to get me going and save me a stop on my way to my class. Never felt unsafe though the wifi would not work with what I was given and a different wifi of the same name but with capitals seemed a little suspect, so I used my mobile hotspot just in case. Overall, not a bad stay since I only needed it two nights to sleep.
2 nachten verbleven in maart 2024
Reactie van General Manager op 29 mrt 2024
Dear Lisa,Thank you so much for taking the time to provide a review of your recent stay. We are pleased that our accommodations met the mark for you and that you valued our high standard of cleanliness. In addition, it's nice to hear that you were able to take advantage of our breakfast service before making your way to class. We regret that you experienced any issues with wifi connectivity and excessive noise. We will share your feedback with our team to ensure these concerns are corrected. It was a pleasure to host you, and we hope you will join us again soon.

8/10 – Goed

CARLOS

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

6/10 – Redelijk

Logan

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Water damage in the bathroom management was notified, hopefully gets fixed.
2 nachten verbleven in maart 2024
Reactie van General Manager op 29 mrt 2024
Dear Logan,Thank you for your review. We regret to learn of your disappointment with your experience. Please rest assured that our maintenance team is looking into your concerns, and any necessary remediations will be made promptly. We apologize for the inconvenience and are always glad to assist you. It was a pleasure having you here, and we hope to welcome you back in the future for an improved stay.

4/10 – Matig

Richard, Pensacola

Expedia had not sent a confirmation to the hotel for our fully prepaid reservation so it took almost an hour to get us into our hotel room and we will’work out the details on the morning.
1 nacht verbleven in maart 2024
Reactie van General Manager op 25 mrt 2024
Dear Richard,Thanks for your feedback. We're very sorry to hear you had to endure a wait for your room. We kindly recommend reaching out to the third-party site you used if you have concerns, and we encourage you to consider securing your preferred accommodations through us next time. Please don't hesitate to let us know if there's anything we can assist with on our end. We'd be honored to host you again anytime.

8/10 – Goed

Zack

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Charles

Negatief: Netheid, personeel en service
First our room wasn’t ready upon arrival. We booked our room months in advance at 3:25 we were here and room wasn’t ready. And there was hair in sink. Gross
1 nacht verbleven in maart 2024
Reactie van General Manager op 21 mrt 2024
Dear Charles,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any inconvenience regarding your room not being ready and for any cleanliness concerns during your visit. We understand your frustration and we will discuss all of your comments internally so that we can ensure that an experience like the one you described doesn't happen again in the future. Please consider giving us another chance soon; we're confident that we can impress you.

6/10 – Redelijk

Brian

Reisde met partner
Positief: Netheid, personeel en service
close to downtown. Easy to find.
2 nachten verbleven in maart 2024
Reactie van General Manager op 19 mrt 2024
Dear Brian,Thank you for being our guest and sharing your review. Our team works hard to ensure our guests have an amazing stay. So, while we are happy you enjoyed our great location, and we look forward to welcoming you back and impressing you with the five-star stay we hope for all of our guests.

8/10 – Goed

iris

Reisde met familie
Positief: Personeel en service
Would preferred it be good walking distance to George st area. But it was good for driving
1 nacht verbleven in maart 2024
Reactie van General Manager op 19 mrt 2024
Dear Iris,Thank you for taking the time to share your thoughts with our team. We are glad that you were able to enjoy George Street while staying with us. It was a pleasure to have had you as a guest, and we hope to welcome you back for an even better experience.

6/10 – Redelijk

Harry

Reisde met familie
Negatief: Personeel en service, voorzieningen
Room not clean
2 nachten verbleven in maart 2024
Reactie van General Manager op 13 mrt 2024
Dear Harry,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we're disappointed to learn that wasn't the case for you. Your comments have been duly noted and will be promptly addressed by our team. We appreciate your feedback and hope you'll give us another chance to impress you in the future.

6/10 – Redelijk

Todd

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
No coffee pot in the room!
7 nachten verbleven in februari 2024
Reactie van General Manager op 10 mrt 2024
Dear Todd,Thank you for your review. It was a pleasure having you as our guest recently; however, we regret that you were not fully satisfied with your stay. Your suggestion for a coffee pot is greatly appreciated, as we are constantly reviewing our processes to identify ways to improve our guests' experience. Take care, and we hope you enjoyed your time in St. Augustine.

6/10 – Redelijk

Graciela

2 nachten verbleven in maart 2024

10/10 – Uitstekend

Elliot

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Five minutes from downtown. Room was clean and is exactly what the pictures detailed.
3 nachten verbleven in februari 2024

10/10 – Uitstekend

John

Close to the trolley and they pick you up. Downside is there’s only 1 restaurant in the area.
2 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Dorothy

Negatief: Personeel en service
Our room was across the street by Mexican restaurant it was noisy to close to main road car racing up and down. Are room had side windows to much light coming in ask desk for help was told maintenance was not there and they couldn’t do anything about it. Breakfast was horrible.
3 nachten verbleven in februari 2024
Reactie van General Manager op 1 mrt 2024
We recognize your time is valuable and appreciate the feedback you have provided. It is disheartening to read that we were unable to meet your expectations. What you described is not typical of our usual standards, and we will be sure to share your feedback with our team for improvement. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

10/10 – Uitstekend

Anthony

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was perfect for us. Breakfast,clean easy parking and close to the trolley and trolley drop off.
1 nacht verbleven in februari 2024

6/10 – Redelijk

Karin

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Room keys didn’t work, due to problem with electronic lock. Had to carry all our luggage downstairs, back in the car & drive across the street to a new room in a different building. Rooms are spacious , though no in room coffee maker. Breakfast is frozen egg circles & frozen sausage patties.
1 nacht verbleven in februari 2024
Reactie van General Manager op 25 feb 2024
Dear Karin,Thank you for leaving us a rating and review. We are disheartened that we were unable to meet your expectations. Your feedback will be shared with our team for improvement purposes. Please know that this is not a common experience and we apologize for any inconvenience. We hope to welcome you back again so we can show you a much better experience.

8/10 – Goed

Terry, Rochester

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Price
1 nacht verbleven in februari 2024
Reactie van General Manager op 25 feb 2024
Dear Terry,Thank you for choosing to stay with us at The Flagler Inn. Our goal is to provide every guest with a wonderful experience, and we hope that was the case for you. If there was anything we could've done differently to improve your visit, please don't hesitate to reach back out. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

6/10 – Redelijk

Patricia

Reisde met familie
too expensive for the quality given
2 nachten verbleven in februari 2024
Reactie van General Manager op 22 feb 2024
Dear Patricia,While we always appreciate guest feedback, we are sorry we didn't quite meet your expectations. We work hard to ensure our rates are commensurate with the quality we offer, and it saddens us that you felt otherwise. Should your travels find you heading back in our direction, we hope to have another opportunity to impress you with all we have to offer.

8/10 – Goed

Erika

Reisde met familie
Positief: Netheid
It was ok. It is not a walking distance from the old town. Rooms are old and people smokes just outside and smells bad. I will stay in a different place next time.
1 nacht verbleven in februari 2024
Reactie van General Manager op 26 feb 2024
Dear Erika,Thank you for being our guest during your time in St. Augustine. We strive to ensure a comfortable stay for every guest who walks through our doors so we're very sorry to learn of any discomfort you felt. Our team will look into your comments to ensure our designated areas are being utilized and that our team is appropriately enforcing our policies. We're sorry to learn our location wasn't quite what you were expecting, but we do hope you had the opportunity to explore and enjoy our historic city. Your feedback is greatly appreciated.

10/10 – Uitstekend

Heather

1 nacht verbleven in februari 2024

6/10 – Redelijk

Joe

Reisde met partner
Good location but needs updating badly. Our bathroom had missing molding and the corners of the shower was dirty. Also we had no internet service…we were forced to sit in our car to connect to those we were meeting. Disappointed
1 nacht verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
Dear Joe,Thank you for sharing your feedback with us. We're glad you appreciated our location, but we're concerned about the issues you encountered with the bathroom and internet service. Rest assured, we'll promptly address these issues. Despite this, we hope you had a comfortable stay overall, and we would love the opportunity to welcome you back for an improved experience.

8/10 – Goed

Milagros

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was nice the place was clean and the breakfast was good the only negative some noise at night time like construction and the train
1 nacht verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
Dear Milagros,Thank you for choosing The Flagler Inn and for taking the time to share your kind feedback. While we are sorry you had a bit of a noise concern, we are happy you enjoyed your stay overall. Your lovely comments about our wonderful staff, delicious breakfast, and clean accommodations are appreciated and will be shared with the team. We look forward to welcoming you back for another great visit.

6/10 – Redelijk

Donald

Positief: Netheid, personeel en service
friendly staff, good location, an aging hotel, cool rooms, very good breakfast, would stay again,
3 nachten verbleven in januari 2024
Reactie van General Manager op 6 feb 2024
Dear Donald,Thank you so much for taking the time to share your thoughts with us. We're delighted to find that our hospitable team left a memorable impression on you and that you started your day off right with our delicious breakfast offerings. Hopefully, you took full advantage of our convenient location, and we appreciate you mentioning it to your fellow travelers. It was a pleasure having you here, and we hope to welcome you back in the future for an even better stay!

8/10 – Goed

Donna

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Reasonably priced
1 nacht verbleven in februari 2024
Reactie van General Manager op 9 feb 2024
Dear Donna,We're delighted our exceptional value pleased you, and we trust you enjoyed our comfortable accommodations and friendly service. The next time you visit historic St. Augustine, we'd love to host you again at The Flagler Inn!

4/10 – Matig

Karen J

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Property needs help
We stayed just one night, but the property can use some help. We had a king sized bed (which was nice & clean) however there was as also a futon in the room which was in rough shape. The worst thing was that there must have been a hole in the sink pipe because when we ran the water, it fell out of the pipe onto the floor.
1 nacht verbleven in januari 2024
Reactie van General Manager op 4 feb 2024
Dear Karen,Thank you so much for taking the time to share your thoughts with us. While we're pleased you enjoyed our comfortable beds, we regret that you were not fully satisfied with our accommodations. We'll be sure to share your feedback with maintenance to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you as our guest, and we hope to welcome you back in the future for a seamless visit worthy of a perfect rating.

10/10 – Uitstekend

Justin

1 nacht verbleven in januari 2024