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Beoordelingen van Hodges Bay Resort and Spa

4.5 out of 5
Hodges Bay Resort and Spa
Hodges Bay, St. John's, Saint John

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 89 van 160 beoordelingen" "
Gastenscore: 8 - Goed. 37 van 160 beoordelingen" "
Gastenscore: 6 - Redelijk. 20 van 160 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 160 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 160 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Theodora

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very friendly, especially Morgan at the front reception.
1 nacht verbleven in april 2024
Reactie van management op 29 apr 2024
Thankyou for the kind words regarding the staff. We are happy to hear you enjoyed your stay with us.

10/10 – Uitstekend

Dominique

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van management op 26 apr 2024
Thank you for the nice score. We are happy to hear you enjoyed your stay with us.

6/10 – Redelijk

Rachael E

Reisde met partner
Positief: Netheid
This was a very disappointing hotel. The food was mediocre and over priced, beach areas not maintained (including Prickly Pear Island which was shabby to say the least). The staff was a mix of wonderful and disinterested. The property has so much potential, but without options for great food and good customer service, I don’t see it having any repeat visitors. My most disappointing hotel experience to date.
4 nachten verbleven in februari 2024
Reactie van management op 23 apr 2024
Sorry to hear you did not enjoy your stay with us. Thank you for our feedback we will look at the maintenance issues you expressed and work on the food and customer service.

10/10 – Uitstekend

Greg

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort, amazing staff and very quiet. Exactly what we were looking for.
7 nachten verbleven in april 2024
Reactie van management op 23 apr 2024
We are happy to hear you enjoyed your stay with us. Thank you for providing us with your feedback.

10/10 – Uitstekend

Joseph

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing property. Very quiet and clean
6 nachten verbleven in april 2024
Reactie van management op 13 apr 2024
Thank you for taking the time to provide us with your feedback and for the kind words. we are happy to hear you enjoyed your stay.

8/10 – Goed

Alexis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van management op 13 apr 2024
We are happy to see you gave us a nice score. Thank you for providing us with your feedback. Glad to hear you enjoined your stay with us.

10/10 – Uitstekend

Zarir

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good clean and good service. Good food too.
1 nacht verbleven in april 2024
Reactie van management op 4 apr 2024
Thank you for taking to time to provide feedback. We are happy to hear that you enjoyed your stay with us.

10/10 – Uitstekend

BARBARA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service was amazing Beautiful resort
4 nachten verbleven in maart 2024
Reactie van management op 31 mrt 2024
Thank you for the kind words we are happy to hear you enjoyed your stay with us.

6/10 – Redelijk

Chris

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Personeel en service
This place is probably amazing overall BUT we got in late and they took us straight to our room. We never got an overview of property, for instance that there was a tunnel that connects the lobby, gym etc to the rest of the property. We ordered room service and they took it the next day as expected but piled it in one spot and don’t clean it up for several days. We asked day after day for caffeinated coffee but would only bring decaf. Maybe not a big deal to some but for three days we drank decaf. Little details like the caulking in the bathroom looks like a 2 year old did it screams they are not concerned with the details. Went to the pool several times, one time after at least an hour one of the bartenders came by and asked if we needed anything. Ate at the restaurant a couple times, seemed like the waitstaff was pist at each other. Not impressed with the food. Ordered a side salad with ranch, they brought salad with like thousand island dressing, then when we told them it was supposed to be ranch they brought it back with a side of ranch. It had dressing on it already. Honestly my best description is it’s a 4 star resort run by 2 star employees. Sorry to be so critical we just assumed that for the price it was going to be top notch.
3 nachten verbleven in maart 2024
Reactie van Management op 29 mrt 2024
We are sorry to hear about the issues you experienced during your stay with us. We appreciate the feedback. We will look into the issues and deal with each one. Mistakes do happen but there is no excuse for the poor customer service.

8/10 – Goed

DAWN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
…
5 nachten verbleven in maart 2024
Reactie van management op 29 mrt 2024
We are happy to hear you enjoyed your stay with us.

4/10 – Matig

Jenna

1 nacht verbleven in maart 2024
Reactie van management op 14 apr 2024
We are sorry to see the low score. We apologize that your stay was not as expected. Any feedback as to why you were unhappy with the stay is appreciated.

10/10 – Uitstekend

Caroline, Brooklyn

Positief: Netheid, personeel en service
5 nachten verbleven in maart 2024
Reactie van management op 27 mrt 2024
Glad to hear you enjoyed your stay with us. Thank you for the kind review.

10/10 – Uitstekend

Juan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hodges Bay Resort has to be one of the best resorts I've ever been to. To start it off, I arrived with my baggage delayed and the staff at Hodges Bay welcomed us in such a positive way. We were already in not the best of moods and immediately sat us down gave us wet towels and champagne to relax. They checked us in, in less than 10 minutes and advised us to go get clothes from the town before it closes, since everything closes at 5pm. We did as they said and got clothes for a day. If it wasn't for them we would have not had anything to wear for the next day at our activity. After the first day I was in Antigua, I got sunburned pretty bad and went to the reception area to ask if they had aloe vera I can buy. Unfortunately they didn't have but one of the ladies (I can't remember her name, but she was incredibly friendly), was nice enough to go across the street and cut down some aloe so that I can put in on my body. I don't think I've ever had a hotel staff member do something like that for me. Overall the hotel is beautiful. The beach is nice, the food is spectacular and overall just such an aesthetic vibe. The best part is Prickly Pear Island, a private island that is only a 5 min boat ride from Hodges Bay. My partner and I spent the whole day there and it has to be one of the best experiences we've ever had. 10/10 resort.
4 nachten verbleven in maart 2024
Reactie van management op 24 mrt 2024
We are happy to hear you enjoyed your stay with us. Thank you for the kind words

10/10 – Uitstekend

Lynn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A beautiful property with a kind staff
1 nacht verbleven in maart 2024
Reactie van management op 29 mrt 2024
Thank you for the feedback happy to hear you enjoyed your stay

10/10 – Uitstekend

Natasha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van management op 19 mrt 2024
Thank you for nice score glad to hear you enjoyed your stay with us.

10/10 – Uitstekend

Katelin M Quest

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van management op 16 mrt 2024
We are happy to hear you enjoyed your stay with us. we look forward to seeing you again.

10/10 – Uitstekend

Helen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very unusual hotel...beautiful architecture. Good food, and lovely ambience. Beautiful pool side area. The only draw back is the lack of beach...very small area...cannot go for beach walk, therefore.
1 nacht verbleven in februari 2024
Reactie van management op 4 mrt 2024
Thank you for the kind words. We are happy to hear you enjoyed your stay.

10/10 – Uitstekend

Kimberly

Positief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van management op 25 feb 2024
Thank you for the nice score. We are happy to hear you enjoyed your stay with us at Hodges Bay Resort.

10/10 – Uitstekend

Lionel, Kingston 19

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed here as a cool down after carnival in Trinidad and it was a realllly really beautiful place with beautiful people. It did not disappoint at all, food was great and the staff was perfect. Ensure you go to Prickly Pear Island as it is free with your stay.
2 nachten verbleven in februari 2024
Reactie van management op 22 feb 2024
Thank you for the nice review of Hodges Bay. We are happy to hear you enjoyed your stay with us.

10/10 – Uitstekend

Sherlon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing Resort. Wish there was more dining options
4 nachten verbleven in februari 2024
Reactie van management op 14 feb 2024
Thank you for you feedback. Happy to hear you enjoyed your stay with us and you were still able to give a nice score.

10/10 – Uitstekend

LENA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Staff were super friendly and nice! In particular, I loved Tango and his dance 💃 he spreads positive vibes all over the resort!
7 nachten verbleven in februari 2024
Reactie van management op 13 feb 2024
thank you for the kind words. We are happy to hear you enjoyed your stay with us.

10/10 – Uitstekend

alan

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very Nice property , everyone was very helpful and so relaxing.
7 nachten verbleven in februari 2024
Reactie van management op 13 feb 2024
Glad you enjoyed your stay. Nice to hear staff was helpful.

6/10 – Redelijk

Stewart

Zakenreiziger
Positief: Voorzieningen
Staff were nice and welcoming, rooms were nice but a lot of mosquitos in the rooms, I think this may be due to when the rooms are being cleaned to doors are left open. Food was nice but very expensive, I will stay again but will look fhe cost of the hotel did not represent the standard received.
4 nachten verbleven in februari 2024
Reactie van management op 11 feb 2024
Sorry to hear you were unhappy with your stay. We thank you for providing us with your feedback and will look into our menu pricing.

10/10 – Uitstekend

Kristina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing staff, very attentive. The property and rooms were very clean. Staff was always on top of keeping everything clean and tidy, even daily shoveling of washed up seaweed! The kayaks and paddle boards are free and readily available. There’s a free boat that goes back and forth to Prickly Pear island which has a bar and restaurant attached to the resort. Food was amazing, we ordered almost everything on the menu and it was all delicious. Highly recommend and will be going back very soon!
5 nachten verbleven in januari 2024
Reactie van management op 8 feb 2024
Thank you for providing your feedback. We are happy to hear that you enjoyed your stay with us. We look forward to hosting you again.

8/10 – Goed

Barbara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van management op 31 jan 2024
Thank you for the good score and review. Happy to hear you enjoyed your stay

6/10 – Redelijk

Nadia

Reisde met familie
Positief: Personeel en service
This was the second time we come to Hodges bay resort, first time was two years ago and was an amazing experience, this time not as much , we had a suite that is pretty old and needed renovation , bathroom had a broken toilet , missing shower parts, not enough towels even though the reservation is for 5 ppl. Bathroom door wasn’t closing right, , we had to request the room to be cleaned , staff was very nice though , hope that these comments will help improve the quality of the hotel for future residents
2 nachten verbleven in januari 2024
Reactie van management op 31 jan 2024
Thank you for your comments We will work on the renovations and amenities in the rooms. Appreciate you feedback it helps us improve.

10/10 – Uitstekend

Tanya, Weyburn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Absolutely loved our stay! Beautiful beaches and access to prickly pear was the best! Great spot for my husband who is a kite surfer! Highly recommend!
3 nachten verbleven in januari 2024
Reactie van management op 31 jan 2024
Thank you for the kind words. We are happy that you enjoyed your stay with us.

10/10 – Uitstekend

Andreas

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Supernice place with the greatest staff and service!
11 nachten verbleven in januari 2024
Reactie van management op 31 jan 2024
Thank you for providing us with your feedback nice to hear the staff made the stay great.

10/10 – Uitstekend

Noemi

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Staff the staff the staff made All the difference.... its already beautiful and this is the icing on the cake. Great private island for swimming.
2 nachten verbleven in januari 2024
Reactie van management op 31 jan 2024
Thank you for the kind words really happy to hear that the staff made the difference.

8/10 – Goed

Barbara

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel beautiful property service a bit slow had a jacuzzi that was broken took staff long time and several complaints to rectify solution. Had to contact property multiple times for follow up on special services. Overall a good stay beautiful property and clean.
4 nachten verbleven in december 2023
Reactie van management op 31 jan 2024
Sorry to hear about the issues you experienced. The Jacuzzi should have been functional during your stay.

6/10 – Redelijk

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
If your looking for a more lively hotel this is not it, it is a very relaxing boutique type hotel with limited dining options, just 1 restaurant and no hotel store..the only reason I would ever go back to Hodges Bay is because of the staff..shout out to Ishmael at the front desk..it was my wife’s birthday and he went far and beyond decorating the room and making sure we had everything we need.
5 nachten verbleven in januari 2024
Reactie van management op 31 jan 2024
Thank you for providing us with your comments. Happy to hear the staff helped make the stay special.

6/10 – Redelijk

Omer

Reisde met familie
Positief: Voorzieningen
Negatief: Personeel en service
First of all. We enjoyed the stay and for the most part enjoyed the food and the location (nice and quiet). The service however is significantly lacking for a resort of this level and the amount of money paid. We repeatedly had to ask for towels in the room and to get the room cleaned. despite the "cleaning" a large roach was left in the floor (which was there prior to cleaning). Food service from kitchen to location around the pool or beach was exceedingly slow with exception of "Mr. Tango" who was personally exceptional. We had no problems with the food, but dinner options are limited, although tasty. The room bathroom lights are dependent on the exhaust fan, so late at night if you need to visit the bathroom, you cannot do so without being in total darkness or turning on the loud exhaust fan. minimal outlets in the bathroom and not readily available in the rooms. Overall, we had a nice time and got what we wanted: beautiful beach, quiet beach, reasonable food and nice people. Just a few items lacking that would make it "great" compared to "average or in some ways below average" when staying at a hotel at this price level.
3 nachten verbleven in januari 2024
Reactie van management op 31 jan 2024
Very sorry to hear about the issues you experienced during your stay. We appreciate your feedback and will work on the service around the bar area and the cleaning.

8/10 – Goed

Julie

Reisde met familie
Positief: Netheid, personeel en service
The property could be a 5 star, but it really needs some upgrades! Little things like the cushions on the lounge chairs were all stained and ripped - really bad! Also, there weren’t enough chairs on the beach and there was plenty of room for more. Most of the staff were extremely nice except for those that worked behind the bar at Prickly Pear. We had a number of issues with our suite (no hot water, AC broke, no towels, hair dryer broke, hot tub did not work correctly, moldy smell, curtains didn’t close, locks on doors did not work), but they were mostly addressed once brought to the staff’s attention. Buffet breakfast was pleasant, especially the made-to-order omelettes. Could not get a taxi to take us to dinner which was very surprising.
6 nachten verbleven in december 2023
Reactie van management op 2 feb 2024
We are happy to hear the staff helped make things good. We are working on renovations now and will do better on checking the rooms before we rent them. Thank you for taking the time to provide us with your feedback.

10/10 – Uitstekend

Mark

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were amazing and you feel like they are there to pamper you. The resort is not busy like other large resorts so we loved feeling like it was our own private paradise.
8 nachten verbleven in december 2023
Reactie van management op 31 jan 2024
Thank you for your feedback happy to hear you enjoyed your stay with us

8/10 – Goed

barry a.

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful oceanfront venue.
6 nachten verbleven in december 2023
Reactie van management op 31 jan 2024
Thank you for the good score and review. Happy to hear you enjoyed your stay

8/10 – Goed

Ankit

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall good experience..
3 nachten verbleven in december 2023
Reactie van management op 31 jan 2024
Thank you for the good score and review. Happy to hear you enjoyed your stay

6/10 – Redelijk

Jen

Positief: Personeel en service
Property could be amazing. Appears to only have select amenities open and available (one restaurant and one bar). Not enough beach chairs for everyone, they were all claimed before noon. Our room was horribly musky. We had the pullout bed booked for our daughter, when we pulled it out it had no bedding. We asked the front desk to make the pullout bed under and they never did. So we ended up sleeping 3 to one bed.
1 nacht verbleven in december 2023
Reactie van management op 2 feb 2024
Thank you for providing us with your feedback. Sorry we did not get the bed set up for you. We will order more chairs to help with the demands on the beach. Again, we apologize the bed was not set up when requested.

10/10 – Uitstekend

sandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
9 nachten verbleven in december 2023
Reactie van management op 31 jan 2024
Thank you for the good score and review. Happy to hear you enjoyed your stay

6/10 – Redelijk

Mbebowoh

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is great. Food is tooooo expensive and very little. Staff was great and helpful
3 nachten verbleven in december 2023
Reactie van management op 31 jan 2024
Sorry to hear you were not happy with the pricing of the food. We are happy to hear that the staff helped make the stay.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in december 2023
Reactie van management op 31 jan 2024
Thank you for the good score and review. Happy to hear you enjoyed your stay

6/10 – Redelijk

Faizal

4 nachten verbleven in december 2023
Reactie van management op 2 feb 2024
We are sorry to hear you could not give us a 5 our of 5. We will try harder to improve. Any feedback detailing issues is greatly appreciated.

10/10 – Uitstekend

Vijay

1 nacht verbleven in december 2023
Reactie van management op 31 jan 2024
Thank you for the good score and review. Happy to hear you enjoyed your stay

10/10 – Uitstekend

Kavita

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly and very hospitable
5 nachten verbleven in november 2023

8/10 – Goed

YIN

Zakenreiziger, Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
staffs are not provide any room services and forgot to tidy the room for a few days
2 nachten verbleven in november 2023

10/10 – Uitstekend

Travis

2 nachten verbleven in november 2023
Reactie van management op 31 jan 2024
Thank you for the good score and review. Happy to hear you enjoyed your stay

8/10 – Goed

Vonnie

4 nachten verbleven in augustus 2023

10/10 – Uitstekend

Shahidah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is beautiful. The registration staff were hospitable and offered an upgraded room in celebration of my birthday. The staff at The White Sands Restaurant were amazing! Stephan, the EX/manager suggested the MahiMahi Special and it was perfect! Great experience and definitely worth a return visit
1 nacht verbleven in november 2023
Reactie van Reservations op 18 nov 2023
Dear Shahidah,Thank you for choosing Hodges Bay Resort and Spa to celebrate your birthday with us.Thank you for your review and I look forward to hosting again.Warm Regards,Chantelle

8/10 – Goed

Michele

Reisde met familie
Positief: Netheid, personeel en service
We had a great time the staff always there for you did a great job but does need a little tlc on ground and decks Over all we really have good time
7 nachten verbleven in november 2023
Reactie van Guest Services Team op 20 nov 2023
Thank you for your constructive review! We hope that when you stay in the future, you will see these areas identified attended to.

8/10 – Goed

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
this is a marvelous property but needs some risk control improverments. needs yellow paint stripe on the edge of each step to prevent falls. to spray the corners of the walls for bugs. Need non slip mat on the shower floors.
7 nachten verbleven in november 2023
Reactie van Guest Services Team op 20 nov 2023
Thank you for your constructive review! We hope that when you stay in the future, you will see these areas identified attended to.

6/10 – Redelijk

Kyryl

Positief: Netheid
7 nachten verbleven in november 2023
Reactie van Guest Services Team op 20 nov 2023
Thank you for your kind review!