Marcus didn't communicate any of what he wrote in the review to us at any point during his stay. We actually talked to him at the end of his stay via the phone , as we kindly let him stay two hours past check out time to assist with his travels, and he mentioned none of what he wrote in his review. He also conveniently left out the fact that he continued to stay past the time we communicated (a total of 4 hours past the normal check out time) while our cleaning staff waited outside because he did not have the courtesy to leave at the agreed upon time so we had to kindly ask him why he was still in our property. We would not recommend renting to Marcus because he did not have the kind decency to bring up any issues that he encountered (all are untrue as we and our cleaning staff work hard to present a clean and comfortable environment to our guests as can be seen from all of our other reviews). Had he had any issues with anything, we gladly would have remedied anything possible had he just communicated and this only reflects bitterness for not being able to stay longer past checkout.

What a lovely review 🥰 and you are welcome back anytime Michael with your lovely family! Made us smile from ear to ear

Thank you so much Chris, welcome back anytime.

Hi Sarah, At no point in your stay was any of this communicated to us and, in our opinion, this is an inaccurate review of our home. We Always have our home cleaned thoroughly after each and every guest by a professional cleaning service that has been with us for years and is inspected by us personally. As you can see from our other previous guest 5 star reviews, these previous guests would have not left us such lovely and kind 5 star reviews if these problems you stated were accurate. As you can see from the review we left you of 5 stars on communication, we at no point thought or were aware that you had any issues and if you felt there was we wish you would have communicated with us in lieu of leaving such an unkind and inaccurate review. Also, rare to see that your children liked our home and then you had nothing nice to say about it. ~Gustavo and Tara

Our listing shows that there is only one tv in the home and we wish you would have let us know so would have been happy to provide an extra tv if that was what would have made your stay 5 stars. We cannot assist if you do not tell us there is something you need during your stay but only after in a review of our home.

Thank you for the kind email and our home is updated and all maintenance items are always completed and please see our other reviews to confirm this. All the best and if there was an issue it should have been mentioned since as you stated we respond kindly and quickly.