Luchtfoto

Beoordelingen van Hilltop Villas at Bluebeard's Castle by Capital Vacations

3 out of 5
Hilltop Villas at Bluebeard's Castle by Capital Vacations
1331 Estate Taarneberg, Bluebeard Loop, St. Thomas, St. Thomas

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 581 van 1145 beoordelingen" "
Gastenscore: 8 - Goed. 372 van 1145 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 1145 beoordelingen" "
Gastenscore: 4 - Matig. 56 van 1145 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 33 van 1145 beoordelingen" "

8,8/10

Netheid

8,2/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Zonder auto, is het elke keer klimmen
Jammer dat het balie personeel, zowel bij in als uitchecken zo onvriendelijk was en omdat het time share appartementen zijn, moesten wij halverwege de week van kamer wisselen, smorgens om 10 uur eruit en de belofte dat we om 13.00u weer op de kamer konden, werd 15.00u, wat ons nors werd medegedeeld, we moesten maar wachten. Het uitzicht was pracntig over de baai.

10/10 – Uitstekend

Derek

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

FARRAH

Positief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024

8/10 – Goed

Clemente

3 nachten verbleven in april 2024

4/10 – Matig

Maria

La comida pésima y la atención pésima en en bar
6 nachten verbleven in april 2024
Reactie van Management op 23 apr 2024
We're genuinely sorry to hear about your disappointing experience with both the food and service in our bar. Providing quality service and delicious food is our priority, and it's disheartening to learn that we fell short during your visit. Your feedback is valuable to us, and we will address these issues with our bar staff and culinary team to ensure improvements are made. Please accept our sincere apologies for the inconvenience and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

10/10 – Uitstekend

Brittany

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Had an amazing time . This place was nice and cozy . Felt really safe and the guests and employees were very kind .. The room was equipped with everything you could possible need . Great find
4 nachten verbleven in maart 2024
Reactie van Management op 23 apr 2024
Thank you for sharing your positive experience! We're thrilled to hear that you had an amazing time at our place and that you found it nice, cozy, and well-equipped. Ensuring our guests feel safe and comfortable is our top priority, and we're delighted that you felt both during your stay. We truly appreciate your kind words about our guests and employees; providing exceptional service and hospitality is what we strive for. We're glad you found us to be a great find, and we hope to have the pleasure of welcoming you back again in the future!

10/10 – Uitstekend

Jessica

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lo más que me ha gustado es la comodidad, limpieza de las habitaciones y la hermosa vista hacia el mar
2 nachten verbleven in april 2024
Reactie van Management op 23 apr 2024
¡Estamos encantados de saber que disfrutó de la comodidad y limpieza de nuestras habitaciones, así como de la hermosa vista al mar durante su estadía! Proporcionar un ambiente cómodo y limpio para nuestros huéspedes es una de nuestras principales prioridades y nos alegra saber que cumplimos con sus expectativas a este respecto. La impresionante vista al mar es sin duda uno de los aspectos más destacados de nuestra propiedad y estamos encantados de que haya podido apreciarla. ¡Gracias por tomarse el tiempo para compartir sus comentarios y esperamos darle la bienvenida nuevamente para otra estadía placentera en el futuro!

8/10 – Goed

edwin

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Front desk staff was not very hospitible and not very friendly.
4 nachten verbleven in april 2024
Reactie van Management op 23 apr 2024
We apologize for any disappointment caused by the lack of hospitality and friendliness from our front desk staff. Providing excellent service and making guests feel welcome is our top priority, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is valuable, and we will address this with our team to ensure that all guests receive the warm and friendly service they deserve. If you decide to give us another chance in the future, we will do our utmost to exceed your expectations.

10/10 – Uitstekend

Jasmine

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed here twice and it has never disappointed me. This is definitely the condo you want to rent is very safe. Staff is amazing clean the pool. Stay open really late for the kids. I love it.
2 nachten verbleven in april 2024
Reactie van Management op 23 apr 2024
We're thrilled to hear that you've had such positive experiences during your stays with us! Providing a safe and enjoyable environment for our guests is always our top priority, and we're delighted to know that you appreciate our efforts. Our staff works hard to ensure that every aspect of your stay is memorable, from maintaining cleanliness to accommodating late hours for the kids to enjoy the pool. Thank you for your kind words, and we look forward to welcoming you back for many more enjoyable stays in the future!

10/10 – Uitstekend

Jesica

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We had a GREAT TIME! Our room was very clean and as advertised! We would definitely stay here again! There were very little restaurants around the area, we had to go across the island to find things open after 5pm.
3 nachten verbleven in april 2024
Reactie van Management op 23 apr 2024
Thank you for your fantastic review! We're thrilled to hear that you had a great time during your stay with us and that your room met your expectations. We apologize for any inconvenience regarding the limited restaurant options nearby in the evenings. Your feedback is valuable to us, and we'll certainly take it into consideration as we strive to enhance our guests' experiences. We look forward to welcoming you back for another wonderful stay in the future!

10/10 – Uitstekend

Whitney

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
The property was very clean . The transportation was great and it was even close to a lot of things we wanted to do . Will definitely stay here again
2 nachten verbleven in april 2024
Reactie van Management op 23 apr 2024
Thank you for sharing your experience! We're delighted to hear that you found our property clean and conveniently located for your activities. We strive to provide excellent transportation services and a comfortable environment for our guests. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 – Uitstekend

Veronica

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel staff were very accommodating and friendly. View was spectacular and room was spacious!
4 nachten verbleven in april 2024
Reactie van Management op 23 apr 2024
We're thrilled to hear that you had such a positive experience during your stay with us! Our team takes pride in providing excellent service and ensuring our guests have a comfortable and enjoyable time. It's fantastic to know that you appreciated the spectacular views and spacious rooms. Thank you for your kind words, and we hope to welcome you back for another fantastic stay in the future!

8/10 – Goed

Eileen

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
We could not get clean linens for 2 hours after calling the main desk. They told us the linens were in the dryer. Seriously? You don't have extras?
4 nachten verbleven in april 2024
Reactie van Management op 23 apr 2024
We sincerely apologize for the inconvenience you experienced with the delay in receiving clean linens during your stay. It's disappointing to hear that our service did not meet your expectations. We strive to ensure that our guests have everything they need for a comfortable stay, and we regret that we fell short in this instance. Your feedback is invaluable, and we will address this issue with our team to ensure that it does not happen again in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.

10/10 – Uitstekend

Miss

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room and bathroom are very nice, clean, new. Bed is extremely comfortable and the view from the room and property is beautiful.
3 nachten verbleven in april 2024
Reactie van Management op 23 apr 2024
We're thrilled to hear that you enjoyed your stay with us and found the room and bathroom to be clean, new, and comfortable. Providing our guests with a pleasant and relaxing experience is always our top priority, and we're delighted that you were able to enjoy the beautiful views from the property. Thank you for taking the time to share your feedback, and we look forward to welcoming you back for another enjoyable stay in the future!

8/10 – Goed

Ray

Positief: Netheid, staat van de accommodatie en faciliteiten
I have no complaints at all
3 nachten verbleven in april 2024
Reactie van Management op 23 apr 2024
We're thrilled to hear that you had such a wonderful experience during your stay! We look forward to welcoming you back in the future!

10/10 – Uitstekend

Charnae

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This was a great birthday gift. The food and view was the best part of my trip.
3 nachten verbleven in april 2024
Reactie van Management op 23 apr 2024
Happy belated birthday! It sounds like your birthday getaway was a memorable one, with delicious food and breathtaking views. We're delighted that we could be a part of your celebration. If there's anything else we can do to make your future visits just as special, please don't hesitate to reach out. Here's to many more fantastic birthdays ahead!

10/10 – Uitstekend

Joerg

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Management op 12 apr 2024
Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 – Uitstekend

ROLAND

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Big room that was very clean and updated. Amazing views of the Harbor Good WiFI Friendly staff
2 nachten verbleven in april 2024
Reactie van Management op 23 apr 2024
It's wonderful to hear that you enjoyed your stay and found the room spacious, clean, and updated, with stunning views of the harbor. We're pleased that the Wi-Fi met your needs and that our staff provided friendly service. If there's anything else we can do to enhance your experience during future visits, please let us know. We look forward to welcoming you back!

10/10 – Uitstekend

Hannah

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Management op 12 apr 2024
Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 – Uitstekend

Jingchun

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Management op 12 apr 2024
Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 – Uitstekend

Jessica

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This is my second time visiting ST.THOMAS & my second time staying at Blue Beards Castle… the only thing missing from this place is the beach other than that it’s perfect!!!
5 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
We're thrilled to welcome you back to Bluebeard's Castle for the second time! Thank you for your continued trust in our accommodations. While we may not have a beach on-site, we're delighted to hear that you find our resort perfect in every other aspect. We strive to offer an exceptional experience to all our guests, and we're glad to have met your expectations. We look forward to your next visit, and we hope to make it even more memorable for you!

2/10 – Ontzettend slecht

Maria

Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Property is in excellent condition but the service is terrible. They basically ignore you, to get someone to help you is a challenge. The waiter in the morning service at the restaurant was super rude we left after waiting 30 minutes. Terrible service at checkin too.
3 nachten verbleven in maart 2024
Reactie van Management op 23 apr 2024
We're sorry to hear about your disappointing experience with our service. Providing attentive and friendly service is a top priority for us, and we apologize for falling short of your expectations. Your feedback is valuable, and we'll address these issues with our team to ensure improvements are made. Please know that we take your comments seriously, and we appreciate you bringing them to our attention. We hope to have the opportunity to regain your trust and provide you with the exceptional service you deserve on your next visit.

10/10 – Uitstekend

Esther joy

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We definitely plan to come back. Wasn’t over crowded. We had a wonderful time and it was extremely relaxing. Our room was very nice. And updated. Good drinks and food was tasty.
3 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay and that you found the atmosphere relaxing. It's great to know that your room was to your liking, and that you appreciated the updated amenities. We're also glad you enjoyed the drinks and food at our restaurant. We look forward to welcoming you back for another enjoyable stay in the future! If there's anything specific you'd like us to improve or if you have any special requests for your next visit, please feel free to let us know. We're here to ensure you have a fantastic experience every time you stay with us.

10/10 – Uitstekend

sharon darlene, Cedarville

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
the views from the balcony and pool were wonderful.
4 nachten verbleven in maart 2024
Reactie van Management op 12 apr 2024
Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.

8/10 – Goed

Andre

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean, quiet, friendly staff
3 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
We're delighted to hear that you had a pleasant experience during your stay with us! Maintaining a clean and peaceful environment for our guests is always a top priority, and it's wonderful to know that you found our staff to be friendly and accommodating. If there's anything else we can do to enhance your future visits or if you have any special requests, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay!

6/10 – Redelijk

Drayton Ercel

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 – Uitstekend

Jason

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Close to local attractions, rooms had an amazing view of the harbor and cruise ships coming and going.
4 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
We're delighted to hear that you enjoyed our convenient location close to local attractions and the amazing views of the harbor and cruise ships from your room! Providing our guests with unforgettable experiences and breathtaking vistas is always our goal. Thank you for sharing your feedback, and we hope to have the pleasure of welcoming you back for another fantastic stay soon. If there's anything else we can assist you with, please feel free to let us know!

10/10 – Uitstekend

chardae

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very quite Property
2 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
We're delighted to hear that you had a pleasant experience during your stay with us! Maintaining a clean and peaceful environment for our guests is always a top priority, and it's wonderful to know that you found our staff to be friendly and accommodating. If there's anything else we can do to enhance your future visits or if you have any special requests, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay!

8/10 – Goed

Koren, Madison

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
The room was clean. Unfortunately, it is VERY easy to hear your neighbors. I was surprised to see the pool deck was filthy everyday with dirt. Despite there being a “no music” sign at the pool, several people played loud music. I am not sure why the rule was not enforced.
6 nachten verbleven in maart 2024
Reactie van Management op 23 apr 2024
Thank you for sharing your feedback with us. We're glad to hear that you found the room clean. However, we apologize for the noise disturbance from neighboring rooms and the lack of enforcement of pool rules. We'll address these issues with our team to ensure a more peaceful and enjoyable experience for all our guests. Your comments are valuable to us, and we appreciate your insights as we strive to improve our services. We hope to have the opportunity to welcome you back for a more pleasant stay in the future.

4/10 – Matig

Brent

Reisde met partner
Property and rooms where good. Great view from our room. I had an issue getting clean towels on my third day of my stay. I followed their instruction to put dirty towels in provided bag. Call the front desk to tell them my towels where outside and needed nee ones. Came back from my day at the beach to find the same dirty towels still there. Called the front desk to let them know we still needed towels. He called back and said housekeeping brought new towels already. I informed him that the same dirty towels were still there from earlier. He insisted new towels were brought already. There was a back and forth between us I just ended up walking to the front desk. He still was insisting towel were brought I informed him once again the dirty towels where still out front of my door. I told him housekeeping was giving him incorrect information. Final the lady working beside him at the desk told me she would get me towels. She did bring a few towels but not what was suppose to be brought as the previous day. The next day when I was leaving the room the same dirty towels were still sitting there in the bag on ground outside my door. It was just a big hassle and when ended up missing our dinner reservation as well. Also I had read other reviews saying if you book with expedia they would put you on the first floor. Which is what happened to us too. Just weird issues to deal with and wouldnt stay there again.
3 nachten verbleven in maart 2024
Reactie van Management op 23 apr 2024
We deeply apologize for the inconvenience and frustration you experienced during your stay. It's unacceptable that you had difficulty obtaining clean towels despite following the proper procedure and communicating with the front desk. Your feedback regarding the inconsistency in service and room allocation is concerning, and we will address these issues with our team to ensure they are resolved promptly. Please know that this is not the level of service we aim to provide, and we sincerely apologize for falling short of your expectations. We appreciate you bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 – Uitstekend

Phillip

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good restaurant and store The restaurant closes early
2 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 – Goed

Sanjiv

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Good view
2 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 – Uitstekend

Keith

Reisde met een groep, Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Beautiful property with beautiful views. Food was great. Excellent location with a short drive to anywhere on the island.
6 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
Thank you for your glowing review! We're delighted to hear that you found our property beautiful, with stunning views to match. It's wonderful to know that you enjoyed the food and found our location convenient for exploring the island. Your kind words are greatly appreciated, and we hope to welcome you back for another exceptional experience in the future!

10/10 – Uitstekend

Glen William

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
beautiful views very nice room
9 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
We're thrilled to hear that you enjoyed the beautiful views and found your room to be very nice! Providing our guests with a comfortable and enjoyable stay is always our top priority. Thank you for sharing your experience, and we hope to have the pleasure of hosting you again soon!

8/10 – Goed

anna

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
The facility is very nice. Room was great and had a wonderful view. And there's an amazing view from the pool area. I don't know if they have any rooms with 2 beds though- so limiting if travelling with a family. There's a bed and a pull out couch. I emailed the property through expedia about 10 days prior to arrival and never heard back. The front desk staff were generally pretty grumpy. It is not a particularly walkable area at all- so lots of taxi rides - but I think that is the norm for the island and not unique to this facility.
4 nachten verbleven in maart 2024
Reactie van Management op 23 apr 2024
We're glad to hear that you enjoyed the facilities and the view from your room and the pool area. However, we apologize for the inconvenience you experienced with the lack of response to your email and the grumpiness of the front desk staff. Your feedback is valuable, and we will address these issues internally to ensure better communication and service in the future. Regarding the room configuration, we understand that having only one bed and a pull-out couch may be limiting for families, and we will take this into consideration for future improvements. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

8/10 – Goed

Erin

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Cool historic vibes and amazing views. Room was very nice especially for the price. My floor was fairly dirty but the rest of the suite was impeccable. I highly recommend bringing your swimsuit and sunscreen in your carry on bag as the afternoon is very hot and the vast majority of people cannot get into their room until 4 to allow for room turnover. Food is good and the bartenders excellent! Do not think you will be able to walk anywhere even though it is very close to town. There is a stretch of about 200 yards along the way with no sidewalk and it is on a narrow curve—my husband did the walk and had to glue himself to the stone wall at one point to avoid being hit. That said, Taxis will usually be there within minutes of the very helpful bellmen calling for them. (Shout out to Tevin who is great!!) I also recommend hitting up the local bars/eateries in the area including Leatherbacks Brewery and the Smoking Rooster. I had a great stay and will be back!! 🏝️
6 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
Thank you for your review! We're thrilled to hear that you enjoyed the cool historic vibes, amazing views, and the overall value of your room. Your feedback regarding the cleanliness of your floor has been duly noted, and we apologize for any inconvenience caused. We're glad you found the suite impeccable otherwise.Your advice about bringing a swimsuit and sunscreen in your carry-on bag is excellent and will surely be helpful for future guests. We take pride in our culinary offerings and are delighted that you enjoyed the food and service from our bartenders.We appreciate your recommendation and hope to welcome you back for another memorable stay in the future! If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 – Uitstekend

Cheryl Rebecca

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

4/10 – Matig

Jamar

Negatief: Netheid
4 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

4/10 – Matig

Michael

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
Hotel staff were very nice but in a word “lazy” Advertised with a resturant, coffe shop, convience store and bar and grill. Coffee shop and store were combined very small and no place to set Resturant and bar were not owned by the hotel, however food was good service slow food expenditure expected to be ? Location of bluebeards was not good. Taxi everywhere. Suggest take a cruise to the island!
6 nachten verbleven in maart 2024
Reactie van Management op 23 apr 2024
We're grateful for your feedback regarding your recent stay with us. While we're pleased to hear that you found our hotel staff to be nice, we're disappointed to learn about the challenges you encountered during your visit.We apologize for any inconvenience caused by the size and layout of our coffee shop and convenience store. Your feedback is essential, and we'll explore ways to improve these areas to enhance the overall guest experience.Regarding the restaurant and bar, we understand your concerns and will work to ensure that our guests are well-informed about the amenities available on-site. We appreciate your understanding and patience with the service and will address this with the respective management to improve the dining experience.In terms of location, we apologize if our property's location did not meet your expectations. We understand that transportation may be required to reach certain destinations on the island, and we'll continue to explore ways to make this process smoother for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future, providing you with an even better experience.

8/10 – Goed

ZUHEILY

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 – Uitstekend

Carolyn

Positief: Netheid
4 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 – Uitstekend

Brian

Reisde met partner
Positief: Netheid, voorzieningen
Everything was amazing, the only negative was portions of the hotel still ruined from the hurricane were pretty noticeable and being up the hill made it tricky to get a taxi sometimes.
6 nachten verbleven in maart 2024
Reactie van Management op 23 apr 2024
We're delighted to hear that you had an amazing experience during your stay with us. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.Regarding the hurricane damage, we apologize for any inconvenience this may have caused. We understand that it can be disheartening to see parts of the hotel still affected by the hurricane. Please be assured that we are actively working on repairs and renovations to restore the property to its full glory.We also apologize for any difficulty you experienced in getting a taxi due to our hillside location. We understand that transportation accessibility is crucial for our guests, and we will continue to work on improving our taxi services to ensure a smoother experience for all.Thank you for choosing to stay with us, and we hope to welcome you back in the future for an even more enjoyable experience.

10/10 – Uitstekend

Donna

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This was one of the nicest places I've stayed at. Great food, great service. My only complaint is the sign to the place was just on one side of the drive and a complex on the other. Took me 8hrs to find it because of the placement of sign. Passed it 5 times only the wrong direction
7 nachten verbleven in maart 2024
Reactie van Management op 23 apr 2024
We're thrilled to hear that you had such a wonderful experience during your stay with us! Your kind words about our food and service mean a lot to us, and we're glad you enjoyed them.We sincerely apologize for the inconvenience you experienced with finding our location. We understand that signage is crucial for our guests' ease of navigation, and we will certainly take your feedback into consideration to improve the visibility and placement of our signs to ensure that future guests have a smoother arrival experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!

8/10 – Goed

Tisha

Reisde met familie
Positief: Netheid
This hotel was great but just a few things. Staff not to friendly one word answers when you ask a question. Checkin tooooo late (4pm) room wasn’t ready until 3:30pm. Check out toooo early at 10am & if you’re late it’s a $75 charge Wow!!! Again! Great hotel overall!!
2 nachten verbleven in maart 2024
Reactie van Management op 23 apr 2024
We're delighted to hear that you had a great overall experience during your stay with us! Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts.We apologize for any inconvenience you experienced with the check-in and check-out times. Regarding the friendliness of our staff, we're disappointed to hear that you didn't receive the level of warmth and hospitality that we aim to provide. Please know that we will address this with our team to ensure that all guests receive the friendly and attentive service they deserve.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future!

10/10 – Uitstekend

Reginald

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay and would definitely recommend it to anyone
3 nachten verbleven in maart 2024
Reactie van Management op 12 apr 2024
Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 – Uitstekend

Tiffany

2 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 – Uitstekend

Jennifer

Positief: Netheid, staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

2/10 – Ontzettend slecht

Sarahi

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
When I checked in the front desk girl gave me a room where someone else was already in it taking a shower. I went back and told me I was getting one night refunded back and until now I have not heard from anyone and I’m still waiting on my might refund. So terrible
4 nachten verbleven in februari 2024
Reactie van Management op 23 apr 2024
We apologize sincerely for the inconvenience and distress caused by the mix-up during your check-in and the delay in processing your refund. This is certainly not the level of service we aim to provide, and we understand your frustration.Rest assured, we take this matter seriously, and we are actively looking into the situation to ensure that appropriate actions are taken. We will expedite the process to issue your refund immediately. Additionally, we will review our check-in procedures to prevent such errors from happening in the future.Your patience and understanding are greatly appreciated, and we are committed to resolving this matter to your satisfaction. If you have any further concerns or questions, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.

10/10 – Uitstekend

Sarah

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I loved staying here. It was very quiet compared to being downtown & the views were amazing. The staff was very accommodating & helpful. It’s not a far walk but it is a very steep hill so I never walked down into town but it was close enough that you could if you wanted to. Taxi’s were reasonably priced & the hotel will call one for you if you can’t get up with one which is super helpful.
5 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
Thank you for sharing your experience with us! We're thrilled to hear that you loved your stay and found the location peaceful with amazing views. Our team strives to provide excellent service, and we're delighted that you found them accommodating and helpful. We understand that the hill can be steep, but we're glad to hear that taxis were convenient for you. We hope to welcome you back for another enjoyable stay soon!

10/10 – Uitstekend

LATOYA

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed my 4 Night Stay- my room was updated and clean. Staff was friendly and accommodating.
4 nachten verbleven in februari 2024
Reactie van Management op 2 apr 2024
We're delighted to hear that you enjoyed your 4-night stay with us! It's fantastic to know that you found your room updated and clean, and that our staff were friendly and accommodating throughout your visit. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.