3 buitenzwembaden, zwembadcabana's (toeslag)

Beoordelingen van The Westin Beach Resort & Spa at Frenchman's Reef

4.5 out of 5
The Westin Beach Resort & Spa at Frenchman's Reef
5 Estate Bakkeroe, Po Box 7100, St. Thomas, St. Thomas

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 377 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 341 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 177 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 69 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 40 van 1004 beoordelingen" "

8,2/10

Netheid

8,0/10

Personeel en service

8,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Masako

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleanness of the facility and friendliness of the staff. The beach at Morningstar Bay was just wonderful, turquoise water, waves were gentle, clean white sand beach. We had a wonderful vacation there.
1 nacht verbleven in april 2024

8/10 – Goed

Jacquelyn M, Spring Grove

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Air conditioning in room was not working well. Always at 72 even though had it set for 67. Called twice, no one came to look at it ot followed up with us.
5 nachten verbleven in april 2024

10/10 – Uitstekend

Wendy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Wendy, it's greatly encouraging to know you had a fantastic experience at The Westin Beach Resort & Spa at Frenchman’s Reef. Your high rating speaks volumes and we can't wait to welcome you back in the future for more memorable moments.

6/10 – Redelijk

Edward

Reisde met familie
Negatief: Netheid
Upon arrival to our room the floor between the beds had peanuts and peanut piees on the carpeting - had not been cleaned from the prior rentors. What was good? Reese and Emily at the pool bar - outstanding customer service - their attitudes are amazing and strive to keep all customers happy.
4 nachten verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Edward, it is truly regrettable to learn about your issues with the room cleanliness upon your arrival. Our goal is to provide all our guests with impeccable rooms, so be assured that your feedback is taken seriously. On a brighter note, our colleagues Reese and Emily are thrilled to be recognized for their excellent customer service. We are grateful for your feedback and hope to see you again.

10/10 – Uitstekend

Mieraf

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Mieraf, it's wonderful to hear that your stay with us at The Westin Beach Resort & Spa at Frenchman’s Reef met your expectations. We sincerely appreciate your high rating on Expedia. Thank you for your support, and we hope to welcome you back in the near future.

8/10 – Goed

Richelle A

Positief: Netheid, personeel en service
4 nachten verbleven in april 2024
Reactie van Customer Service op 17 apr 2024
Thanks for the 4/5 rating, Richelle!We're thrilled you enjoyed your time at The Westin Beach Resort & Spa at Frenchman’s Reef so much! We look forward to sharing an even better experience with you soon.

10/10 – Uitstekend

Aric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Customer Service op 17 apr 2024
Thank you for the excellent rating, Aric!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Westin Beach Resort & Spa at Frenchman’s Reef! We look forward to hosting you again soon.

10/10 – Uitstekend

Marissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Customer Service op 14 apr 2024
Thanks for the amazing rating, Marissa!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at The Westin Beach Resort & Spa at Frenchman’s Reef!

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
Anthony, it's great to see such a high rating for The Westin Beach Resort & Spa at Frenchman’s Reef. We trust you had an exceptional stay with us and we look forward to providing another top-notch experience on your next visit.

6/10 – Redelijk

Theodore Bryan

Reisde met familie
Positief: Voorzieningen
Property nice. Not directly on sand. No valet parking
7 nachten verbleven in maart 2024
Reactie van Customer Service op 9 apr 2024
Theodore, thank you for your feedback. It's great that you liked the property. Your input on the location and parking is appreciated as it helps us understand guests' preferences better. We hope to have the opportunity to provide an even more satisfactory experience for you in the future.

8/10 – Goed

Andrey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice private beach
5 nachten verbleven in maart 2024
Reactie van Customer Service op 9 apr 2024
Andrey, thank you for sharing your thoughts. It's wonderful to hear that you appreciated the private beach at The Westin Beach Resort & Spa at Frenchman’s Reef. We hope you experienced memorable moments and look forward to welcoming you back for your next visit.

10/10 – Uitstekend

Corinne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our family stayed only one night between other locations. We had a beautiful oceanfront room and enjoyed our time at the adult pool swim up bar.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 5 apr 2024
Corinne, thank you for your lovely feedback. It's fantastic to hear that your family had an enjoyable stay at The Westin Beach Resort & Spa at Frenchman’s Reef, and that you found the oceanfront room to be delightful. We're also thrilled that our adult swim up bar offered an enjoyable experience. Our team members are excited for the opportunity to serve you and your family once again on your next visit.

10/10 – Uitstekend

Heather M

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay
4 nachten verbleven in maart 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 3 apr 2024
Heather, we're thrilled to hear about your fantastic experience at the Westin Beach Resort and Spa! Our team takes pride in providing phenomenal service and we're glad that this was reflected during your stay. We can't wait to welcome you back for another amazing stay in the future!

10/10 – Uitstekend

April

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a true resort. It has three pools, including a splash area for young children and a private pool for adults. There's also a private beach and staff on hand to provide free beach activities like paddle boarding, kayaking and snorkeling. My favorite favorite part is the gym! It's super modern with a water view and the pickleball court was very popular. Many will notice every spot at this resort as a view, from the restaurants to even the hotel store balcony. The only consideration is this island is not walkable, so if you need to get to a local store you need a taxi and food service ends at 10pm and there's no Door Dash, so late night snackers better plan ahead.
5 nachten verbleven in maart 2024
Reactie van Customer Service op 4 apr 2024
April, it's heartening to know you had a fulfilling experience at The Westin Beach Resort & Spa at Frenchman’s Reef. We're glad our abundant amenities, comprehensive fitness center, and stunning views met your approval. We also appreciate your note on local accessibility and evening food options. We'll certainly pass these on for further consideration. We eagerly await your next visit for even more fun-filled beach activities and starlit experiences.

10/10 – Uitstekend

Nicolette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I LOVED this hotel. I came here the first day by myself and felt so safe and all the workers were so accommodating to me and helping me know to about what to do and how to stay safe. Also, the breakfast is to die for, so so so so good! This hotel is definitely more of a family styled hotel, so there are lots of kids, but they do have adult areas that have bars and beautiful views! 10/10 recommend
3 nachten verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Nicolette, your heartening review about your stay at The Westin Beach Resort & Spa at Frenchman’s Reef is greatly appreciated. It's delightful to know our team members catered to your needs and provided useful advice to enhance your stay. We're indeed proud of our high-quality breakfast and the diverse setting perfect for both families and individuals seeking a tranquil ambiance with breathtaking views. It'll be our pleasure to host your stay again in the future. Thank you for your glowing recommendation!

10/10 – Uitstekend

Roderrick

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was nice! The resort is amazing! The views are top tier!
2 nachten verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Roderrick, it's delightful to hear your encouraging words about The Westin Beach Resort & Spa at Frenchman's Reef. We're pleased that our resort and its beautiful views left such a positive impression. We sincerely look forward to welcoming you back for another amazing experience.

10/10 – Uitstekend

Leonardo Manuel Concha

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Excelente opción en St Thomas
4 nachten verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Leonardo, we're thrilled you had such an excellent experience at The Westin Beach Resort & Spa at Frenchman’s Reef. Thank you for choosing us and we hope to see you again on your next visit to St Thomas.

10/10 – Uitstekend

Sean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Sean, thanks for choosing The Westin Beach Resort & Spa at Frenchman's Reef and sharing your wonderful rating. We're thrilled to see you had a five-star experience. We eagerly look forward to hosting your next stay with us.

10/10 – Uitstekend

Jazmin Elizabeth

Positief: Netheid
4 nachten verbleven in maart 2024
Reactie van Customer Service op 30 mrt 2024
Jazmin, thank you for your fantastic rating. We're thrilled that your stay at The Westin Beach Resort & Spa at Frenchman’s Reef met your expectations. We hope to welcome you back soon for another delightful experience.

10/10 – Uitstekend

Tamarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Customer Service op 29 mrt 2024
Tamarah, we are thrilled to see your high rating of The Westin Beach Resort & Spa at Frenchman’s Reef. It seems like you had an excellent stay with us. We strive to provide a memorable experience to all our guests. Your feedback is greatly appreciated and we hope to have the chance to host you on a future visit!

10/10 – Uitstekend

JaLissa

2 nachten verbleven in maart 2024
Reactie van Customer Service op 16 apr 2024
JaLissa, it's wonderful to hear that you've had a great stay at The Westin Beach Resort & Spa at Frenchman’s Reef. We are thrilled you took the time to rate us, and we look forward to welcoming you back in the near future. Thank you so much for your support.

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Customer Service op 28 mrt 2024
Andrea, it's wonderful to hear that your stay at The Westin Beach Resort & Spa at Frenchman’s Reef was enjoyable. We appreciate you taking the time to provide a rating on Expedia and we look forward to welcoming you back in the future!

10/10 – Uitstekend

Robert, Spicewood

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful views of the bay, and cruise ships coming and going. We only had one night due to a Cancelled flight, but the service and accommodations were excellent. We had dinner at the boy sushi bar, and really enjoyed the sushi and atmosphere. I would definitely consider this a great place to stay while in the Virgin Islands. The only issue was the room AC took quite a while to cool down and drop the humidity. Not bad enough to complain at the time, but if it was any hotter might have let the maintenance crew know. Otherwise was too tired from a long day of flight delays in a crowded hot airport (STT).
1 nacht verbleven in maart 2024
Reactie van Customer Service op 27 mrt 2024
Robert, it's wonderful to hear you found the views at The Westin Beach Resort & Spa at Frenchman’s Reef compelling and appreciated our culinary offerings. Understandably, ideal room temperature is crucial for comfort, so we appreciate your patience on that front. We're hopeful your AC situation was a minor issue in an otherwise enjoyable stay. Your kind words about considering us as your go-to place in the Virgin Islands are greatly appreciated and we're looking forward to hosting you again. Safe travels until then.

6/10 – Redelijk

Kate

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
No cell phone reception in the room—we had to walk outside to get reception. The WiFi didn’t work for us and the TV had a big box of resort info blocking the screen that we couldn’t get rid of so we couldn’t use it. The room was also tiny had no microwave and the bed was so stiff it hurt my back. Not worth $800 before tax! I’ve stayed at many hotels under $300 that were more comfortable. The resort outside the room was pretty.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 27 mrt 2024
Kate, thank you for sharing your feedback. It's a letdown to hear about the technical difficulties you experienced during your stay, particularly with the phone reception and in-room amenities. We always aim to provide seamless and comfortable accommodations. It's good to know you found the outdoor surroundings appealing, but we understand that comfort extends to private quarters as well. We value your input and it helps us make relevant improvements. Our team is eager to correct these discrepancies should you decide to stay with us again. We believe we can provide a more satisfying experience for you.

6/10 – Redelijk

Jennifer

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This is a beautiful property. My only complaint was a corporate event was being held during our stay and my family and I were prevented the use of the main pools and bar. We were also paying guests and would like to have use of the pool instead of being crammed with 200 other guests into a smaller area and having to walk flights of stairs for bar service.
5 nachten verbleven in maart 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 19 mrt 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience. Hope to have you back in the future!

10/10 – Uitstekend

Jessica Eileen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
i love the views. and the property pools and lounge chairs were my favorite
4 nachten verbleven in januari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 19 mrt 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 – Uitstekend

Calvinique

Positief: Netheid, voorzieningen
Awesome
2 nachten verbleven in maart 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 19 mrt 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 – Uitstekend

JOHN CHARLES

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Gorgeous views from the hotel. We enjoyed the combination of beach and pool environments the hotel offers. Food service at some of the restaurants were lacking. Some of the restaurants had capacity but the staff was not willing to fill the tables, at peak dining times.
4 nachten verbleven in maart 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 19 mrt 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

4/10 – Matig

Edina

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Do not recommend this property for vacation on St. Thomas. The Westin staff was unfriendly throughout the resort (from the beach bar to the pool area to the front desk). The only staff members who were nice and deserve a shout out was Benito who checked us in and the lady at the concierge desk who helped us with dining options. Cleaning ladies were so loud in the hallways every morning and didn’t vacuum the room once during our 4 days there. Cashiers/baristas at the Frenchman’s cafe constantly charged me for a large coffee when I asked for a small. At the end of our stay, the front desk charged us an extra 110 dollars for internet when we used the “free WiFi” they advertised on their website and on Expedia. The views from the property are beautiful, the amenities are also very nice, also I do recommend dining at the sushi restaurant however the service was so disappointing that if I do return to St. Thomas in the future, I will definitely not be staying here. You’re better off spending a bit more and getting a much better vacation experience at a 5 star hotel.
4 nachten verbleven in februari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 19 mrt 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the many inconveniences you have experienced. Hope to have you back in the future!

10/10 – Uitstekend

Leonard

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really liked the various places to eat. We also enjoyed the shuttle to the Bouy Haus where we could walk to the Salt Shack to eat. We used the kayaks and liked the beach.
11 nachten verbleven in februari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 19 mrt 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

6/10 – Redelijk

Lauren

Ok
3 nachten verbleven in januari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 1 mrt 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 – Uitstekend

Meseret

1 nacht verbleven in februari 2024
Reactie van Customer Service op 27 mrt 2024
Meseret, we're delighted to hear that you've had a wonderful stay at The Westin Beach Resort & Spa at Frenchman’s Reef. It's fantastic that we've been able to meet your expectations. We look forward to welcoming you back for another unforgettable experience.

4/10 – Matig

john, Fort salonga

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
This is my first time EVER reviewing a Marriott property in 27 years of being a loyal Marriott owner and user of all their properties With the exception of one staff member at the front desk The staff was either rude, LAZY ,inattentive and all on their cell phones. Slow would be an understatement .We checked in and there were blood drips on our comforter clear as a could be. The air conditioner filter was clogged with debris and shut down last night of our stay putting the room to 76 degrees. resort 4 months open- Watch out for overcharging your bill- watch out especially for the taxi drivers who ,if you are not aware of set pricing , try to overcharge you. As an example-coming in from airport should have been 16$ a person with 1bag-somehow it got to 44 -on the way back should have been 16$ per person again - our driver said 83$ because it was only us and it was considered a private taxi- I showed him rates and amazingly it turn into 32$ -on property restaurants were overpriced undersized portion and took forever to get service and food . Last night of stay we waited 20 minutes just to get drinks to a table for 2 - bar ran out of beer during happy hour 4 x's Breakfast -to get a cup Of coffee-waitress went got cup-then got coffee then got milk stopping at other tables, coffee was cold by then and forget about getting a cup of tea Overall the Westin was a beautiful resort but Marriott needs to clean house starting with manager- -overpriced/horrible staff get some management
2 nachten verbleven in februari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 2 mrt 2024
Good day, thank you for staying with us at the Westin Beach Resort and Spa. We are so sorry for the many inconveniences that you have experienced throughout your stay and are very appreciative of the feedback. We do wish to welcome you back to our resort in the future!

4/10 – Matig

Jeanette

6 nachten verbleven in februari 2024
Reactie van Customer Service op 27 mrt 2024
Jeanette, thank you for taking the time to rate your recent stay. It's concerning to see that it did not meet your expectations. We take feedback seriously and would like to discuss your experience further, if possible. We wish to ensure your next visit meets the high standards we set for all our guests.

10/10 – Uitstekend

Celita

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was pleasant and accommodating. Room was clean and room service was on point
3 nachten verbleven in februari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 27 feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

6/10 – Redelijk

Jennifer

Reisde met familie
For the rates being charged, everything should just be Better. Our shower didn't drain properly so we were always standing in 6" of water. Our sink didn't drain properly. Housekeeping missed us & would Never leave enough washcloths or towels for a family of 4. Housekeeping didn't seem to have a vacuum -- at all. I repeat, a resort on a BEACH where people are tracking SAND in didn't use a vacuum regularly -- if At All. The floors were Gross. You claim that we have exchange privileges with Buoy House yet we couldn't use their pool or their beach chairs. Soo basically we could just use their restaurants? -- like Any NON-guest of the resort?!? We paid alot of money to feel inferior & to discover that my kids couldn't even use 2 of the 3 pools at the Westin. The location is beautiful. Most of the outside grounds are nice. The food was good in restaurants & service decent (even if drinks were badly watered down). And any time we needed the missing towels, washcloths, or coffee because housekeeping never came... the staff was always Very Nice, apologetic, & relatively quick to rectify the issue... but at these rates, Everything should just be Much Better! Will not be recommending this resort to others.
6 nachten verbleven in februari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 24 feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience you have experienced throughout your stay.

8/10 – Goed

Maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel with great views. Very clean. Liked that it had its own pool and beach. Also that we had a shuttle that took us down to the beach. Also loved the beach chairs, pool chairs and umbrellas. Decent staff. Odell at the entrance offered good suggestions to us and was very friendly. Some areas of improvement are 1. Manage pool towels better as they ran out a few times. Keep better track of how many towels are going out and to whom 2. Make more kid friendly, get more games/entertainment and the serentity pool was the best pool for kids yet we were kicked out of it 3. Have more affordable meal options and local food options on campus. To eat offside was a $9 cab ride each way each person.
5 nachten verbleven in februari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 24 feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience. Hope to have you back in the future!

6/10 – Redelijk

David

Reisde met familie
Positief: Voorzieningen
The amenities are top notch and everything is great quality, however we could barely see the ocean from our balcony, we were ignored a few times by restaurant staff, I asked for an iPhone charging chord in the gift shop and the lady that was working in the office was rude and shut the stock room door on me, the coffee shop employees acted like they were miserable. We went over to Secret Harbour resort because of the poor service and loved it there. The rooms were much bigger and everything was oceanfront. The bellman put 6 bottles of water and 6 Coronas in the fridge for us and everyone there was nice and accommodating.
2 nachten verbleven in februari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 23 feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience. Hope to have you back in the future!

6/10 – Redelijk

Samir

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
The grounds/location of the property is beautiful/breathtaking. The views are out of this world.
2 nachten verbleven in februari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 20 feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

8/10 – Goed

john

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice new hotel. Service could be better. Overall the property is new and well maintained
4 nachten verbleven in februari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 20 feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 – Uitstekend

Owen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 20 feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 8 feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

4/10 – Matig

Jon

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property, amenities, pools, rooms was as expected. Clean, most in great shape and aside minor facility issues, I give it a solid A. No problems with check in/out, air con in room, view, and overall dining experiences. Expect a five star hotel with two/three star “island time” service restaurant services. We have been on the BVIs a week before and learned to slow down….However, we are paying a bit more and mostly received better service than most other places so keep that it mind coming from a New Yorker who thinks WAIT is a “four letter word” :-) In the end …. positive all around…. Except one nasty incident. The front desk clearly stated there was complete reciprocity on using Bouy Haus and their restaurant, beaches, water sporty things and pools. If you enter the pool area facing the Westin hotel there’s no signs except “Bouy Haus”. We took up a small lounge chair and went to the pool. Ordered a few round of drinks, charged to our obvious Westin hotel room and was wearing the Westin fabric bracelets. We were there for about 45 min to an hour as we had lunch reservations at Salt Shack next door in an hour. Our “fatal mistake” is when we did a quick 10 minute lie down in the cabanas. After we were getting up to head to lunch. Mr Ricky accompanied by security - blocked myself and my fiancée and stated “what is my intentions here?” if this isn’t passive-aggressive, I don’t know what is! Of course I said “why, what’s the problem?” He berated me.
2 nachten verbleven in februari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 8 feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience you have experienced. Hope to have you back in the future!

10/10 – Uitstekend

Mordechai

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 6 feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 6 feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 – Uitstekend

Diane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 6 feb 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

2/10 – Ontzettend slecht

James

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Slow service. The shower did not work. The room safe did not work. The cleaning staff left our room open the entire day while we were away.
7 nachten verbleven in januari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 31 jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We apologize for the inconvenience that was experienced throughout your stay. Hope to have you back in the future!

4/10 – Matig

Michelle

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 31 jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We apologize for the inconvenience that was experienced throughout your stay. Hope to have you back in the future!

6/10 – Redelijk

Josephine

Positief: Staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 30 jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort with lots of amenities - very nice experience.
5 nachten verbleven in januari 2024
Reactie van The Westin Beach Resort and Spa Frenchman's Reef op 30 jan 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!