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Beoordelingen van Grand Hotel Kempinski High Tatras

5 out of 5
Grand Hotel Kempinski High Tatras
Kupelna 6, Strbske Pleso, Štrba

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 165 van 197 beoordelingen" "
Gastenscore: 8 - Goed. 25 van 197 beoordelingen" "
Gastenscore: 6 - Redelijk. 4 van 197 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 197 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 197 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,4/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Vedant

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

8/10 – Goed

Katalin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nagyon jó reggeli, csodás vacsora étlapról, szuper wellness.
2 nachten verbleven in januari 2024
Reactie van General Manager op 4 feb 2024
Dear Katalin, Thank you for sharing a pleasant review after your recent visit at magnificent Grand Hotel Kempinski located at High Tatras mountains. We are pleased to hear that you enjoyed a grand breakfast buffet where our guests may choose out of more than hundred specialties or delicious dinner served in stylish Grand Restaurant. We are looking forward to your soon return back to oasis of tranquility at Strbske Pleso. Best regards, Kathrin Noll, General Manager

10/10 – Uitstekend

Jessica

1 nacht verbleven in oktober 2023

4/10 – Matig

Gabriel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had high hopes for this hotel, it was overall disappointing. We were given a room with a view to some rocks we had to pay extra to have something to see. They said that since we booked through Expedia....we don t get the same advantages as other customers, this is not a 5 star thing to say at the reception. The restaurant food was simply atrocious, I paid 60 euros for the worst piece of stake I had in my life, ever. Do NOT go to that restaurant, you have been warned. The bar and the spa are the only things we actually liked, 99% of the staff are very well trained and very polite.
2 nachten verbleven in september 2023
Reactie van General Manager op 13 nov 2023
Dear Mr. Gabriel, thank you for your time to share a subjective feelings after your return from magical High Tatras area. Furthermore, thank you for praising Lobby Lounge atmosphere with crackling open fire while savouring the largest selection of wine, cognacs and whiskeys while being taken care of by attentive, well trained and polite hotel personnel. On the other hand, we feel very sorry for not being able to fit to your taste at the restaurant, where the Chef and his team prepares fine dining experience for our valued guests. You may address room preferences directly to my colleagues at Reservations department or at the main reception, where my colleagues do their best to satisfy your needs. We believe that you will give us a chance to convince you about our excellent service in near future. Best regards, Kathrin Noll, Genereal Manager

10/10 – Uitstekend

Gerald M

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very much a top luxury Hotel with priced accordingly. Staff and service excellent. Spa great for relaxing with Bar service and stunning views. Rooms luxurious and views either side of the Hotel stunning. The Hotel set on the beautiful Strba Tarn against a backdrop of stunning mountains. Great walks / hiking trails very worthwhile but note they are long and quite hard to hike (proper footwear essential). Highly recommended Hotel. Thank you for our stay.
3 nachten verbleven in augustus 2023
Reactie van Kathrin Noll General Manager op 27 aug 2023
Dear Robert, thank you for sharing your exceptional experience about your recent stay at Grand Hotel Kempinski High Tatras. The location of the hotel is indeed unique, at the shore of the glacier lake Strbske Pleso with unspoiled views of the High Tatras mountains where you are invited to discover nature or to recharge within fresh alpine climate air during each year season. We feel honored for your praise of the hotel staff for excellent service. We are looking forward to the opportunity of welcoming you soon back to the tranquility of magnificent landscapes at Strbske Pleso. With my best personal regards, Kathrin NollGeneral Manager

10/10 – Uitstekend

Johnny Mai

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing hotel situated by the lake. Highly recommended, the staff were super friendly and the facilities were top notch.
2 nachten verbleven in juni 2023
Reactie van KN op 9 jun 2023
Dear Johnny Mai, thank you for your time and effort to share with us your experience after having visited the mountain fairy tale of Grand Hotel Kempinski High Tatras. We likely read your comments that you have enjoyed a great hotel with best facilities toward magnificent mountains which surround our hotel and underline its inner beauty. Moreover, thank you for commenting nicely about super great experience with amazing hotel staff. Dear Johny Mai, we look forward to your next visit on the shore of glacier lake Strbske Pleso. Best regards, Kathrin Noll, General Manager

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel is exceptional. It's the most famous in Slovakia. The service is perfect. Has great rooms. Amazing food. Great spa with indoor pool. Area is gorgeous.
1 nacht verbleven in april 2023
Reactie van General Manager op 27 apr 2023
Dear John, thank you for sharing wonderful review after your recent stay at mountain romance of High Tatras. We are delighted to hear that you consider our hotel for exceptional, located in the gorgeous area of Strbske Pleso, offering great rooms, relaxational wellness with indoor pool and direct view to the mountain panorama or providing perfect service with the assistance of attentive and kind hotel personnel. You are very welcome to return soon back to the oasis of tranquility at Grand Hotel Kempinski High Tatras. Best regards, Kathrin Noll, General Manager

10/10 – Uitstekend

Jana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in februari 2023

10/10 – Uitstekend

JAROSLAW

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in februari 2023

6/10 – Redelijk

Jana

2 nachten verbleven in december 2022

2/10 – Ontzettend slecht

Celine

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bonjour, nous avons contacté l'hôtel car nous étions en panne de voiture un week end au milieu de la Slovaquie donc pas de possibilité de faire plus de 200 km avec une voiture avec un pneu crevé et pas de possibilité de faire changer la roue pendant tout le week end car tout était fermé. L'hôtel n'a pas voulu nous rembourser ni faire un avoir pour que nous déplacions notre voyage. C'est bien dommage.
2 nachten verbleven in september 2022
Reactie van General Manager op 4 okt 2022
Good afternoon Celine, thank you for your review. As your booking was made via a third party, we recommend contacting the Online Travel Agent directly for their Cancellation Policy details and options. We hope to welcome you on your future visit to the High Tatras region, Kathrin Noll, General Manager

2/10 – Ontzettend slecht

MALGORZATA

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is beautifully situated, staff helpful, breakfast delicious. There is one huge problem. Our room was horrible. Bed was not even 3 stars range. We couldn't belive our eyes. So our advise is : if you are not staying in top price room dont bother. Not worth your money.
4 nachten verbleven in juli 2022
Reactie van General Manager op 26 aug 2022
Dear Malgorzata, thank you for sharing your individual experience. We are pleased to hear your lovely comments towards beautiful hotel location, attentive and kind hotel personnel or delicious breakfast offering more than hundred specialties. You may address your room preferences to my colleagues at Reservations or at the main reception, where we do our best to please you up to your highest satisfaction. You are very welcome to visit us in near future again. With best wishes, Kathrin Noll, General Manager

10/10 – Uitstekend

Tim

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wir waren von dem Hotel total begeistert. Absolut fantastischer Service. Wunderbares Personal. Dieses Hotel ist immer eine Reise wert.
4 nachten verbleven in augustus 2022
Reactie van General Manager op 15 aug 2022
Sehr geehrter Herr Tim, herzlichen Dank, für Ihre tolle Kurzbeschreibung Ihres Aufenthaltes im Grand Hotel Kempinski High Tatras. Die Lage unseres Hotels, am Ufer des Tschirmer Sees mit der bezaubernden Aussicht auf die majestätischen Berge der Hohen Tatra, welches auch das kleinste Gebirge der Welt ist, ist in der Tat einmalig. Darüberhinaus ist der Ort Strbske Pleso der höchstgelegenste Kurort der Slowakei, gelegen auf 1.351 Meter über der Meereshöhe. Es freut uns sehr, dass Sie mit den Hotelleistungen überaus zufrieden waren und dass Ihnen der aufmerksame Service unserer Mitarbeiter imponiert hat. Wir würden uns freuen, Sie, sehr geehrter Herr Tim, schon bald wieder in den romantischen Bergwelten der Hohen Tatra begrüßen zu dürfen. Mit freundlichem Gruß, Kathrin Noll

10/10 – Uitstekend

HERVE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Vue chambre côté lac
3 nachten verbleven in juli 2022

10/10 – Uitstekend

Anita

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2022

8/10 – Goed

Ferenc

2 nachten verbleven in juni 2022

10/10 – Uitstekend

Mark

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr freundliches Personal und sehr angenehmer Aufenthalt
2 nachten verbleven in mei 2022
Reactie van General Manager op 12 jun 2022
Sehr geehrter Herr Mark, Vielen Dank für Ihren Kommentar zu einem angenehmen Aufenthalt im Grand Hotel Kempinski High Tatras. Da es bei jedem Hotelaufenthalt um die Service Dienstleistung geht, welche durch Menschen angeboten wird, freut es uns sehr, dass Sie die Freundlichkeit und Hilfsbereitschaft des Personals hervorheben. Wir freuen uns, Sie wieder in der romantischen Bergwelt der Hohen Tatra begrüßen zu dürfen. Mit freundlichen Grüßen, Kathrin Noll, Geschäftsführerin

6/10 – Redelijk

Milan, Coralville

Positief: Voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The property/service/staff does not live up to the usual Kempinski standard. The signature smell of this property is an ever-present somewhat coal-like smoke from the fireplace - starting with the lobby and affecting the outside.
1 nacht verbleven in mei 2022
Reactie van General Manager op 12 jun 2022
Dear Milan, Thank you for sharing with us personal feeling after your recent visit at Strbske Pleso. As our property is located directly under Tatras range, there are three fire places with an open fire underlining romantic and calming mountain atmosphere. While fireplace sings a cracling song, our guests may experience the finest cuisine alluring their taste. We look forward to your next visit back at High Tatras. Best regards, Kathrin Noll, General Manager

10/10 – Uitstekend

Milan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2022

10/10 – Uitstekend

Kristína

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
👍👍👍
100%spokojnosť,ochotný personál,maximálny oddych
2 nachten verbleven in januari 2022
Reactie van General Manager op 25 jan 2022
Dobrý deň Kristína, ďakujeme za zdieľanie absolútnej spokojnosti po Vašej nedávnej návšteve v Grand Hoteli Kempinski vo Vysokých Tatrách. Teší nás, že ste si pobyt dosýta vychutnali a maximálne dobre si oddýchli v starostlivých rukách hotelového personálu. Ste srdečne vítaná na opätovný návrat do oázy pokoja a oddychu k nám na Štrbské Pleso. S úctou, Kathrin Noll, General Manager

10/10 – Uitstekend

Martin

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super
2 nachten verbleven in januari 2022
Reactie van General Manager op 15 jan 2022
Dobrý deň Martin, ďakujeme za zaslanie výnimočného hodnotenia po Vašom pobyte vo Vysokých Tatrách. Cítíme sa poctení, že ste u nás prežili krásne chvíle a s hotelovými službami ste boli nadmieru spokojný. Srdečne Vás pozývame na opätovnú návštevu. S úctou, Kathrin Noll, General Manager

8/10 – Goed

Malkova

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
rodinná dovolená
Hotel je krásný a byl v období Vánoc nádherně vyzdobený. Jediné co na pokojích chybí je kávovar a konvice. Konvici Vám na vyžádání donesou. Služby na recepci jsou výborné jen personál v restauraci byl průměrný.
4 nachten verbleven in januari 2022
Reactie van General Manager op 7 jan 2022
Dobrý den pani Malková, srdečně Vás pozdravujeme ze Štrbského Plesa. Velmi si vážíme sdílení superlativů na naši adresu. Těší nás absolutní spokojenost s nádherně vyzdobeným hotelem, také s výborným recepčným personálem. Konvici Vám s radostí na vyžádání doneseme. Pro Vaší informaci, kávovar je součásti výbavy Prezidentského a Mladomanželského Apartmá. Budeme se těšit na Vaši další návštěvu v romantickém Grand Hotelu Kempinski ve Vysokých Tatrách. S úctou, Kathrin Noll, General Manager

8/10 – Goed

PETR

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2021

10/10 – Uitstekend

Mátyás

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Spokojnost
Odporucam;)
2 nachten verbleven in september 2021
Reactie van General Manager op 6 okt 2021
Vážený Matyas, ďakujeme za zdieľanie pozitívnej recenzie po nedávnej návšteve horskej romantiky Vysokých Tatier. Vaše odporúčanie nás veľmi teší a srdečne Vás pozývame na opätovný návrat na Štrbské Pleso. S pozdravom, Kathrin Noll, General Manager

10/10 – Uitstekend

Jitka

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Výjimečné místo
Mimořádně kvalitní služby. Milý a přátelský personál. Krásné wellness s výhledem.
1 nacht verbleven in september 2021
Reactie van Kathrin Noll, General Manager op 24 sep 2021
Dobrý den Jitka, děkujeme za Vaši recenzi. Jsme rádi, že jste byla spokojena s našimi službami, personálem a wellness s výhledem na okolní tatranské štíty. Těšíme se na opětovní setkáni ve Vysokých Tatrách! S pozdravem, Kathrin Noll, General Manager

10/10 – Uitstekend

Jan

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kempinsky in High Tatras is one of the most beautiful hotels out there. It’s absolutely stunning with the most amazing surroundings and the friendliest and most helpful staff. We have stayed here few times before and definitely will be back. The presidential apartment is very very special. Almost forgot to mention the stunning Zion spa.
4 nachten verbleven in september 2021
Reactie van General Manager op 20 sep 2021
Dear Jan, thank you for sending an amazing review after your repeat visit at High Tatras. We are delighted to hear that you consider our property for one of the most beautiful hotel with excellent service and dedicated hotel personnel. We look forward to your next visit back at mountain romance of Strbske Pleso. With best regards, Kathrin Noll, General Manager

10/10 – Uitstekend

Shane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Exceptionally welcoming and quality service
My wife and I stayed Grand Hotel for the first time but have previously been to the Presov region. We found that the service from all of your staff including but not limited to; Valet parking / luggage carriage support, reception, bar and restaurant staff including during the breakfast buffet, housekeeping, spa and all were professional, courteous, supportive and always welcoming. It was what we were expecting however and under the circumstances with travel whilst the covid pandemic is still present, were pleasantly surprised that your attentiveness, covid restriction management and service was extremely good. The quality of food in the restaurant was exceptional. The staff at the Spa were supportive and welcoming. The support from all at reception and valet / door person when we had a "situation" with misplaced car keys to help us to take our additional PCR test at Dom Seniorov was very much appreciated. The Hotel and local area is beautiful and tranquil and it is a wonderful place to come to experience nature, wonderful surroundings, amazing views, attractive buildings and can be equally suited to romantic or activity based or relaxing getaways. and all of the above reaffirms our interest to travel to stay at the Grand Hotel Kempinski, High Tatras again (hopefully soon).
Hotel front view Panoramic
Hotel Spa
Lake - Gazebo
Lake - view from Spa2
4 nachten verbleven in augustus 2021
Reactie van General Manager op 12 sep 2021
Dear Shane, thank you very much for sharing a memorable picturesque review after your return from mountain romance of High Tatras. We are delighted to read about visiting wonderful place to experience untouched nature, beautiful surroundings, amazing views, attractive buildings or delicious food. Furthermore, thank you for nice words of appreciation towards attentive and courteous staff whilst respecting actual covid pandemic situation. We look forward to your soon return back to oasis of tranquility at Strbske Pleso. With best wishes, Kathrin Noll, General Manager

10/10 – Uitstekend

ronit

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
מלון מהאגדות
מיקום המלון מושלם! ספא מעולה! אדיבות הצוות מצויינת. החדרים גדולים אבל בלי מזגן ובלי כל השרותים המפנקים. ( שרותים ומקלחת יחד, כיור אחד) חדר ארונות ענק בחדר. אם תופסים מחיר זול שווה להגיע! ארוחת בוקר מעולה אחת העשירות שאכלנו
1 nacht verbleven in juli 2021
Reactie van General Manager op 22 aug 2021
Dear Ronit, thank you for sharing your positive impressions after visiting our mountain fairytale at Grand Hotel Kempinski High Tatras. We are pleased to read you compliments towards excellent services, staff and location of picturesque High Tatras. Furthermore, thank you for commenting nicely about rich variety of breakfast buffet offering more than hundred items of local and traditional cuisine. For your kind information, we do have available certain rooms and suite with cooling system. You may address your room preferences to my colleague at Reservations department who will do their utmost to satisfy your needs. Very much looking forward to welcome you soon back at the oasis of tranquility at Strbske pleso. With best personal regards, Kathrin Noll, General Manager

10/10 – Uitstekend

Lukas

Reisde met een groep, Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel Kempinski is amazing, the best what I could try in Europe!! The very pleasant staff,
1 nacht verbleven in juli 2021
Reactie van General Manager op 23 jul 2021
Dear Lukas, thank you for sharing with us very nice feedback after your recent visit at Grand Hotel Kempinski High Tatras. We are delighted to see that you consider our hotel for the best to try in Europe. The positive comments towards attentive and kind hotel personnel are highly appreciated and will be shared further. Dear Lukas, we look forward to your soon return back to mountain romance of Strbske Pleso. With best regards, Kathrin Noll, General Manager

10/10 – Uitstekend

Martina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2021
Reactie van General Manager op 10 sep 2021
Dear Martina, thank you for staying with us. We appreciate your feedback. With best regards, Kathrin Noll, General Manager

10/10 – Uitstekend

Jakub

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Luxusní pobyt
Krasny relax v Tatrach. Nadherny wellness, skvele snidane
2 nachten verbleven in juli 2021
Reactie van General Manager op 22 aug 2021
Dobrý den Jakub, děkujeme, že jste si našli čas a napsali příjemné řádky na vynikající služby poskytnuté v Grand Hotelu Kempinski ve Vysokých Tatrách. Moc rádi slyšíme o výborném wellness nebo o skvělé snídane, kde mají hosté na výběr cez stovku kulinárskych specialit. Budeme nás těšit, pokud k nám, do oázy relaxu, zavítáte za nádherným odpočinkem opět v blízké budoucnosti. Úctivě, Kathrin Noll, General Manager

8/10 – Goed

zuzana

Positief: Personeel en service
3 nachten verbleven in juni 2021

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nawet pomimo ograniczenia wejścia na basen udało nam się spędzić super weekend. Obsługa jest mega miła i pomocna, jedzenie najwyższej klasy.
2 nachten verbleven in juni 2021
Reactie van General Manager op 11 jun 2021
Good afternoon, thank you very much for sharing with us positive review about your stay with us. We are pleased to read your words of satisfaction for commenting nicely about delicious food and kind, attentive hotel personnel. On the entrance to the Spa, there are still certain regulations given by the Slovak government, which we need to respect. We look forward to your soon return back to High Tatras. Best regards, Kathrin Noll, General Manager

10/10 – Uitstekend

Peter, Berlin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly and professional staff, very clean rooms, good view, and an extremely nice spa! Really enjoyed it!
1 nacht verbleven in september 2020
Reactie van General Manager op 8 sep 2020
Dear Peter, thank you for your feedback. We are delighted to read that you have spent an amazing time in very clean rooms or stylish Zion Spa Luxury offering lovely view towards mountains. Furthermore, thank you for appreciating attention of professional and kind hotel personnel. We look forward to your soon return back to mountain fairytale of High Tatras. With best regards, Kathrin Noll, General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2020
Reactie van Kathrin Noll, General Manager op 31 aug 2020
Dear Anonymous, we are delighted to see that your stay with us was up to your highest satisfaction. We look forward to your next visit back in the mountain fairy tale of High Tatras. Your sincerely, Kathrin Noll, General Manager

10/10 – Uitstekend

Pavel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super
Super hotel. Nejlepší v Česko-Slovensku.
1 nacht verbleven in augustus 2020
Reactie van Kathrin Noll, General Manager op 31 aug 2020
Vážený Pavel, moc Vám děkujeme za Váš čas a pochvalu fantastického místa, nejlepšího v Česko-Slovensku. Těšíme se na další setkáni ve Vysokých Tatrách. S přátelským pozdravem, Kathrin Noll, General Manager

10/10 – Uitstekend

Branislav

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tatry na3
Fantazia z každeho pohladu
2 nachten verbleven in juli 2020
Reactie van Kathrin Noll op 5 aug 2020
Dobrý deň Branislav, ďakujeme, že ste si našli čas na zdieľanie Vašej recenzie pobytu v Grand Hoteli Kempinski High Tatras. Sme radi, že historické budovy nášho hotela sú pre návštevníkov rozprávkou na brehu Štrbského plesa, v nedotknutej tatranskej prírode. Budeme poctení, ak Vás budeme môcť privítať počas Vašej ďalšej návštevy Vysokých Tatier. S pozdravom, Kathrin Noll, General Manager

10/10 – Uitstekend

Jaroslav

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2020
Reactie van Kathrin Noll, General Manager op 7 jul 2020
Dear Jaroslav, we are pleased to see that you have spent a beautiful time at Grand Hotel Kempinski High Tatras and are looking forward to your soon return back to mountain romance. With best regards, Kathrin Noll, General Manager

10/10 – Uitstekend

Michaela

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2020
Reactie van General Manager op 2 jul 2020
Vážená Michaela, ďakujeme za zdieľanie maximálnej spokojnosti s pobytom v Grand Hoteli Kempinski High Tatras. Bude nás tešiť Váš opätovný návrat do náručia Vysokých Tatier. S pozdravom, Kathrin Noll, General Manager

8/10 – Goed

Anna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2020
Reactie van General Manager op 17 mrt 2020
Dear Anna, your feedback is highly appreciated. You are very welcome to visit us again in the future. With best regards, Kathrin Noll, General Manager

10/10 – Uitstekend

jan-erik

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great winter week in the mountains
We had a fabulous week. The hotel is amazing and located in a beautiful place. Great staff made our visit special.
7 nachten verbleven in februari 2020
Reactie van General Manager op 17 mrt 2020
Dear Jan-Erik, thank you for sharing your personal review after having recently visited Grand Hotel Kempinski High Tatras. We feel delighted to read that you spent with us the whole fabulous week and you felt special while being pampered by attentive and professional hotel personnel. We look forward to your soon return back to mountain romance of Tatra mountains. With best personal wishes, Kathrin Noll, General Manager

10/10 – Uitstekend

Ben

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent experience in honeymoon suite
We stayed in the honeymoon suite which was huge and lovely, however the stairs to the jacuzzi on the roof were a bit scary. Service on the whole was excellent, they catered for all our needs, we used the spa and had an excellent Tower Dinner. Could do with more vegetarian options on all menus.
3 nachten verbleven in februari 2020
Reactie van General Manager op 1 mrt 2020
Dear Ben, let us kindly thank you for your valuable feedback. We are excited that you enjoyed fantastic life time experience in one of our signature suite - The Honeymoon Suite. Furthermore, thank you for lovely comments for attentive and caring hotel personnel. We look forward to your soon next visit back at mountain romance of High Tatras. With best regards, Kathrin Noll, General Manager

10/10 – Uitstekend

Silvia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2020
Reactie van General Manager op 1 mrt 2020
Dear Silvia, we would like to thank you for your feedback what is highly appreciated. We look forward to your future stay with us. Best regards, Kathrin Noll, General Manager

10/10 – Uitstekend

Dominika

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2020
Reactie van General Manager op 16 feb 2020
Dear Dominika, thank you for your feedback, what is very valuable to us. Wishing a nice day from snowy mountains. Best regards, Kathrin Noll, General Manager

10/10 – Uitstekend

amelia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
AMAZING HOTEL. Actually perfect and great value considering the experience and the spa!! Beautiful in every way with great service and honestly didn’t pay that much as booked in advance!
1 nacht verbleven in januari 2020
Reactie van General Manager op 27 jan 2020
Dear Amelia, Thank you for taking the time to write your feedback after your recent visit at our property. We highly appreciate the highest rating of our personalized services. Our praise for service, beautiful venue in every way, great time and stylish Zion Spa Luxury and overall atmosphere are taking us a step further, in the direction of our guests' satisfaction. We heartly invite you to return to the Tatra fairy tale. Yours faithfully, Kathrin Noll, General Manager

8/10 – Goed

Irena

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
time to change
We go every winter to this hotel 1-2 times for many years and this year first time i feel maybe we should change place. We asked for king size bed we got 2 small beds and the room was smaller and very different than we always had. but at the end we changed room they had one other room . this time were in hotels only couples with small kids so every day we woke up because the neighboars were so noisy their kids. in hotel is beautiful spa but we couldnt rest and relax because all the time we had to hear crying or shouting kids so many were there. Simply this hotel starts to be that noisy famil hotel . Breakfest is very good but years before we had meals there and we enjoyed i think they changed chef maybe the food we had was just bad not tasty. And this year they put parking for 30 euro per day and u have to park yourself and look if there is place around the road if u find a spot.
3 nachten verbleven in december 2019
Reactie van General Manager op 24 dec 2019
Dear Irena, thank you for your time to share your feedback after having recently visited Grand Hotel Kempinski at High Tatras. We are delighted to hear that you are visiting us as a loyal customer over the years. On the other side, we feel very sorry that this time you experienced many families with children which has been interrupting you. For your kind information, we are not presenting us as family hotel, neither baby friendly hotel, however to keep children under control is depending strongly on their parents. You can address any request directly to my colleagues at the front desk who will do the utmost to meet your room preferences or suggest how to park free of charge. We do hope you will give us a chance to convince you about our excellent service in the future. With best personal regards, Kathrin Noll, General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
fantasticke
bolo to fantasticke,zazivali sme s manzelom medove tyzdne po 30rokoch spolocneho zivota
2 nachten verbleven in december 2019
Reactie van General Manager op 24 dec 2019
Vážená pani, srdečne ďakujeme za zdieľanie krásnych slov po Vašej nedávnej návšteve a ceníme si, že ste si pre tak výnimočný spoločný okamih vybrali práve náš hotel. Tešíme sa na ďalšie budúce stretnutie vo Vysokých Tatrách. S pozdravom, Kathrin Noll, General Manager

6/10 – Redelijk

Bahzad

Positief: Netheid, comfort kamer
Negatief: Personeel en service
its ok hotel
I would say the staff should be more attendance to details and bit more friendly. I get sometimes they are busy but still , some friendly smiles won’t hurt
2 nachten verbleven in augustus 2019
Reactie van General Manager op 5 dec 2019
Dear Bahzad, thank you for the feedback after recent visit at High Tatras. Furthermore, thank you for sharing possible points for improvement. We do hope to prove you better during next stay at Strbske Pleso, Best regards, Kathrin Noll, General Manager

10/10 – Uitstekend

Mena

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really like the view and everything about hotel. Staff very nice. I really fall in love of this hotel. They really have very charming smile. Want to comeback here.
1 nacht verbleven in november 2019
Reactie van General Manager op 18 nov 2019
Dear Mena, your positive comments for falling in love with our property located in the heart of Tatra National Park are highly appreciated. Furthermore, thank you for additional comments towards very nice and attentive hotel staff with charming smile. We look forward to your soon repeat visit back at High Tatras mountains. With best regards, Kathrin Noll, General Manager