Een buitenzwembad, parasols voor strand/zwembad
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Beoordelingen van Novotel Sunshine Coast Resort Hotel

4 out of 5
Novotel Sunshine Coast Resort Hotel
270 Ocean Drive, Sunshine Coast, Twin Waters, QLD

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 327 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 348 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 177 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 89 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 59 van 1000 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Matthew

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

6/10 – Redelijk

Carissa

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Cassandra

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful
1 nacht verbleven in april 2024

8/10 – Goed

Dean

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Great facilities and rooms, however there are lots of roof leaks and run down parts that need need fixing up.
2 nachten verbleven in april 2024

8/10 – Goed

Nicky

Reisde met partner
Bedroom needed a refurbishment and sold as lagoon view whereas you could barely see the lagoon
1 nacht verbleven in april 2024

8/10 – Goed

Prakash

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There were many Mosquitoes in and outside the property, can not practically open the door for more than 30 seconds. With than many mosquitoes very hard to rest overnight. Day one it has plenty of sand on the floor, should have been cleaned properly from previous guest.
3 nachten verbleven in april 2024

6/10 – Redelijk

Roberto

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Not great rooms
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

stephane, langley

1 nacht verbleven in maart 2024

8/10 – Goed

Gillian

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn't like how there was limited signage as so many wings. Would suggest more or colour coding the wings. Limited car parking. Very clean, friendly staff and comfortable bed.
1 nacht verbleven in maart 2024

8/10 – Goed

Fay

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Kylie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a FABULOUS holiday 😀 Just perfect in every way ❤️
4 nachten verbleven in februari 2024

8/10 – Goed

Kieran

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Shawn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only stayed one night but great room very clean staff fantastic
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Fiona

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very helpful
It was a lovely room and the staff were so kind we needed assistance with a buggy to help get around and they went above and beyond! Very grateful for their support and service
1 nacht verbleven in februari 2024

8/10 – Goed

Tony

1 nacht verbleven in februari 2024

10/10 – Uitstekend

James

1 nacht verbleven in januari 2024

8/10 – Goed

Chelsea

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

6/10 – Redelijk

Rita

Reisde met familie
Negatief: Netheid
Beautiful location. Unfortunately we had to wait over an hour and a half to check in, after being told multiple times our room would be ready in another 10 minutes. Restaurant ran out of key menu items. Felt understaffed but the staff that were there did their best.
4 nachten verbleven in januari 2024

4/10 – Matig

Jane

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The amount that was paid for the room did not match what was promoted. The fridge did not work and our frozen time melted. The bathroom smelt like sewerage. When we told them, they just noted it down and there was nothing done about it. The grounds are lovely but the rooms are really old and need updating and deep cleaning- dust and rust. The pool was great. But we won’t be staying here again.
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Jessica C Van

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved my stay! Beach was super close, rooms were nice and modern. The little take away cafe was affordable for a quick bite to eat. Would stay again.
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Bradley

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place, facilities good first time there will return one day.
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Claudia

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super disappointed, terrible stay. Would expect much more for a 4-star resort and for what we paid. I stayed here for 6 nights with my husband and 16 month old toddler in a Suite. So many negative things to say, would not recommend. - On arrival at 3pm, our room wasn’t ready, so we needed to wait. - The room was outdated and dirty. Spiderwebs in the corners, mirror had large specs of discolouration, doors would not open, close or lock properly. Reminded me of a camping cabin. - After our first night, we found a whole lot of bugs had come into our room underneath the door (and had died) and the floor was all wet. I tried to contact Reception and it took 6 redials before somebody finally answered. I voiced my concern and they didn’t seem apologetic at all, they just said they would send somebody to “fix it”. It sounded like it happens regularly. For the remainder of our stay, we had to put extra towels at the bottom of the door to prevent any more bugs from getting in. Sola Bar and the Pool area look beautiful, but was also very disappointed in our experience here. The menu selection and food is average. We were looking forward to the “Brazilian BBQ Special” on Saturday night. However when we went to order at 7:30pm, we were told that the special had already “sold out”. Ridiculous! So we decided to order two pizzas instead and a kids meal for our son. It took 1.5hrs to come out! I hope this Novotel undergo some big changes to ensure their guests are happy in the future.

4/10 – Matig

Maria

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Rodney

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and comfortable. Good fanily resort experience
1 nacht verbleven in januari 2024

8/10 – Goed

Luciano

Reisde met familie
Positief: Netheid, personeel en service
The hotel didn't have many activities, small pool area for the size of the hotel, dining options limited however staff is very friendly and helpful.
5 nachten verbleven in januari 2024

8/10 – Goed

Steven

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

6/10 – Redelijk

Minah

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love the full cocktail bar right near the pool so I could have a drink while still keeping an eye on the kids in the pool.
1 nacht verbleven in januari 2024

6/10 – Redelijk

Kazi

Reisde met partner
1 nacht verbleven in januari 2024

8/10 – Goed

Joanne

2 nachten verbleven in januari 2024

6/10 – Redelijk

Christine

Reisde met familie
Positief: Voorzieningen
There was a huge line up at reception due to a Snap On Conference that we weren't advised of when booking. The room was good, the top of the fan was covered in thick dust, the toilet wasn't cleaned properly and the bathroom mirror had desilvering on one side. Apart from that, everything else looked clean. Breaky the next morning, again a huge line up due to the conference and when we got to the hot breakfast buffet it was cold. This happened for all three mornings of our stay. The coffee was also cold unless you ordered separately in which case you had to pay. Given our three nights cost us $2190 (breaky was $35pp per day included in the rate) I had higher expectations so was overall disappointed in our stay.
3 nachten verbleven in januari 2024

8/10 – Goed

Ross

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dining options were very basic but an overall enjoyable experience
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Taryn

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was only one thing to like - leaving. We paid $640 for a night in a room that had cockroaches, white sticky patches covering holes in the bathroom tiles, no fly screens so mosquitos came in the minute you went onto the balcony, and no one to help with luggage. We lugged it along corridors that were similar to what I'd expect in a prison - brise block and cement, puddles of water full of old leaves, concrete staircases (no lift) - and for $640 a night? Maybe halve that and it'd be almost acceptable. Then there was the pool full of beatles - thousands of them. No staff on site to fix it. Then try calling reception - no one answers the phone. Then the restaurants and bars shut by 9.30pm. We only arrived at 8pm and couldn't get anything to eat. Instead we were greeted by a receptionist who informed us if we 'didn't wreck our room we'd get our deposit back'. We're a 50 something couple - did we truly need such a warning? This hotel has pretensions it cannot live up to. Charge $200 a night and people may accept the shoddy service, badly maintained rooms, and below par resort experience.
1 nacht verbleven in december 2023

6/10 – Redelijk

Shannon

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Hotel lobby, restaurant and pool area were beautiful, however as soon as you got past that the walkways were dirty, holes in ceilings, signage giving directions to rooms and laundries were faded or missing. Online map was inaccurate. Room was dated, however neat and tidy, but certainly not clean.
3 nachten verbleven in december 2023

4/10 – Matig

Magnus

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
This property has so much potential but is terribly maintained and extremely dated. There are holes in the ceilings and walkways around the property. The rooms are very dated and not well maintained. The carpets are dirty and musty; and the bathrooms are unclean. The rooms are seriously akin to a motel; definitely not a 4 star hotel! The check in experience was unsatisfactory. We arrived at 3pm for a 2pm check in, only to be informed that our room wouldn't be ready for another hour. To the credit of the staff. they provided us with a drinks voucher. We came back at 4pm but was again informed that the room wouldn't be ready for another hour. When I asked for a late check out to account for the delay in checking in, they then managed to provide an alternative room to us. The food at the resort is ordinary and no where close in quality and selection to other Novotel hotels. The only good thing about the resort is the big lagoon and friendly staff who are doing their best to help customers. Hotel Management needs to seriously consider doing major upgrades to the rooms and facilities; and improve the food standards. They should look at what has been done to the resorts in the Gold Coast that have received major upgrades to rooms and facilities.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Alessandra

2 nachten verbleven in december 2023

8/10 – Goed

Jessica

4 nachten verbleven in december 2023

6/10 – Redelijk

Sally

Reisde met familie
Positief: Voorzieningen
Negatief: Personeel en service
Rooms are old really old. Lagoon and very soft towels are the only good things.
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Kathy

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
It took 2 hours of trying to get a card to work and found the allocated room had someone in it. Food was terrible.
1 nacht verbleven in december 2023

4/10 – Matig

Roger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

6/10 – Redelijk

Vy

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
We were extremely disappointed with the buffet dinner which we paid $65/adult and $35/child. The selection of the food is poor. They dont have anything for kids except ice cream and lollies. The restaurant is dark and dirty. Staff are overworked but always provided asdistance with a smile. The A La Carte menu is ok but the butter chicken curry is overpriced with a ridiculously small portion. We didnt get what we paid for.
4 nachten verbleven in december 2023

6/10 – Redelijk

Pat

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Pool facilities was great but rooms badly in need of renovations and no cooking facilities or bbqs to use causing a line up and wait when needing breakfast ect
4 nachten verbleven in december 2023

6/10 – Redelijk

Lauren

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Enjoyed our stay as a family. The property is dated and could use an update at the very least a good clean around common areas such as the kids room.
6 nachten verbleven in december 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2023

6/10 – Redelijk

Fischer

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid
3 nachten verbleven in december 2023

10/10 – Uitstekend

Ryan

1 nacht verbleven in december 2023

4/10 – Matig

Carl

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The unit had an overwhelming mouldy musty smell. It was horrible. We waited over an hour for our dinner at the restaurant and it wasn’t a busy night at all. Then we got locked out of our room and had to get maintenance to fix the door. Another problem was that the fluorescent kitchen light had to remain turned on in order for the air conditioning to work. It was extremely hot, but the light was far too bright for my children to sleep with it turned on. Quite a disappointing stay.
1 nacht verbleven in december 2023

8/10 – Goed

Leeanne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

8/10 – Goed

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really nice first impressions and the layout of the hotel by the lagoon, construction is underway but did not spoil the ambience. Walk around the Lagoon
2 nachten verbleven in december 2023

10/10 – Uitstekend

Emma

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023