Location is awesome-steps from the beach. Great size pool and kitchen well equipped.
Management- Information wasn’t consistent in emails, welcome letter or on refrigerator. Consistency would be nice so tenants have clear expectations. Kim told us we would receive text when unit was ready. No text. We were in the area since 2:30. It was after 4 so we went to the office (they say open till 5). Doors were locked. Keys in lockbox.
Saturday arrival we found:
A toilet that wouldn't flush and had a bowel movement in it so a flush was needed. You have to make your own beds and a fitted sheet was stained. When emptying our coolers into the refrigerator we found crumbs and spilled liquid, etc.,not clean. The pool was filled with sand.
We called management and got "after hours" line. We were told that none of those issues were "emergencies" so the earliest those would be taken care of would be Monday. After traveling all day we had to clean, wash and fix.
We fixed the toilet so it was usable. The rest we cleaned and washed. The pool was cleaned on Monday.
We have stayed in many areas.If there were issues upon arrival, they were always taken care of immediately.
Other issues on arrival: Bathroom rugs dirty, black smudges on white shower curtain, dirty grill and no tools to clean it, front porch table filthy, floors filthy -made your feet/socks black, food still on crock pot. Is it too much to expect a clean property upon arrival or at least a timely fix to issues found?
