Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 681 van 1000 beoordelingen" "
10 - Uitstekend
681
Gastenscore: 8 - Goed. 249 van 1000 beoordelingen" "
8 - Goed
249
Gastenscore: 6 - Redelijk. 44 van 1000 beoordelingen" "
6 - Redelijk
44
Gastenscore: 4 - Matig. 17 van 1000 beoordelingen" "
4 - Matig
17
Gastenscore: 2 - Ontzettend slecht. 9 van 1000 beoordelingen" "
2 - Ontzettend slecht
9
9,4/10
Netheid
9,2/10
Personeel en service
9,0/10
Voorzieningen
9,2/10
Staat van de accommodatie en faciliteiten
9,0/10
Milieuvriendelijkheid
Beoordelingen
8/10 – Goed
Rachael
Reisde met partner
15 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Has pretty much everything you need even though the room is small. Staff very lovely and accomodating. Only issue is huge construction site next door that starts drilling etc at around 7 am.
Rachael
3 nachten verbleven in april 2024
10/10 – Uitstekend
Mousab
Reisde met partner
2 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great spacious room , very clean and great staff
Mousab
4 nachten verbleven in april 2024
Reactie van Zara Tower Management op 14 mei 2024
Thank you for the outstanding review, Mousab!We are so glad to hear you had a pleasant experience and we look forward to welcoming you back!
8/10 – Goed
Diep
1 mei 2024
Positief: Personeel en service
Diep
2 nachten verbleven in april 2024
Reactie van Zara Tower Management op 14 mei 2024
Thank you, Diep.Please do not hesitate to contact us should you have any further feedback.We hope to welcome you back in the future!
10/10 – Uitstekend
Elissa
Reisde met familie
6 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tons of space and a well-kept room. Staff super friendly as well! Would definitely stay again.
Elissa
2 nachten verbleven in april 2024
Reactie van Manager op 22 apr 2024
Thanks for the review Elissa! We love hearing that you enjoyed your stay and would return. We look forward to having you stay again.
10/10 – Uitstekend
AIKO, KahogunKeisen-machiJyumei
2 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Arigato Aiko! We're so pleased you enjoyed your stay, and the pillow menu we provide. We look forward to welcoming you again.
8/10 – Goed
Weiya
Reisde met familie
1 apr 2024
Positief: Personeel en service, staat van de accommodatie en faciliteiten
good location
Weiya
4 nachten verbleven in maart 2024
Reactie van Manager op 4 apr 2024
Thank you for your review. We hope you will chose to stay with us again.
10/10 – Uitstekend
Naoko
30 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Naoko
3 nachten verbleven in maart 2024
Reactie van Manager op 4 apr 2024
Thank you for your review!
10/10 – Uitstekend
TOMOKO
26 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
TOMOKO
5 nachten verbleven in maart 2024
Reactie van Manager op 4 apr 2024
Thank you for your review Tomoko. We are so pleased you enjoyed your stay with us.We look forward to welcoming you again.
10/10 – Uitstekend
Felix
23 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel exceeded my expectations in every aspect. Impeccably clean rooms, thoughtful design touches throughout, and a staff who went above and beyond to ensure a delightful stay. Highly recommended for those seeking comfort and hospitality at its finest.
Felix
3 nachten verbleven in maart 2024
Reactie van Manager op 4 apr 2024
Thank you for your review Felix! We're so pleased we were able to exceed your expectations. We look forward to having you stay again.
8/10 – Goed
HIDEAKI, TAMA
Zakenreiziger
22 mrt 2024
Positief: Netheid
Negatief: Personeel en service
Booked room was so comfortable for me and so huge to stay by myself. Only my concern point was reception staff. I felt that they were so casual to contact my team and we couldn’t know who was a reception staff and who were cleaning, sweeper, maintenance…
And during my stay, one lift didn’t work…
HIDEAKI
3 nachten verbleven in maart 2024
Reactie van Manager op 4 apr 2024
Thank you for your review. We apologise for one of the lift's being out of order during your stay. Unfortunately, this maintenance issue was out of our control, and we appreciate your patience during this time.We are also surprised to hear you were not happy with our customer service, as this is an area of pride for us. We are glad that their casual approach didn't negatively impact your stay too much. We look forward to welcoming you again.
6/10 – Redelijk
HIDEAKI, TAMA
Zakenreiziger
22 mrt 2024
Positief: Netheid
Negatief: Personeel en service, voorzieningen
Apartment style room is very spacey and convenient for me. Full kitchen, hot tab with shower and shower room, everything fine for me.
Only disappointed was a service at the reception and room keepers. One lift was stopped 2 days.
I need more 5 minutes to wait the lift at the 8th floor.
Luxury sweet soho’s room is fashionable.
Need a hot tab in the center as same as I stayed last night.
HIDEAKI
4 nachten verbleven in maart 2024
Reactie van Manager op 4 apr 2024
Thank you for your review. We apologise for the elevator maintenance issues you encountered during your stay. Unfortunately, these were out of our control, and we did our best to manage the situation.We're sorry to hear you were disappointed by our staff, and we will aim to improve our customer service in the future. Thank you for chosing to stay at Zara Tower Hotel.
8/10 – Goed
Ryan
9 mrt 2024
Ryan
3 nachten verbleven in maart 2024
Reactie van Manager op 4 apr 2024
Thank you Ryan for your review. We look forward to welcoming you again.
8/10 – Goed
Jürg
25 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were satisfied with our stay, so there are no complaints, thanks
Jürg
2 nachten verbleven in februari 2024
Reactie van Zara Tower Management op 1 mrt 2024
Thank you for staying with us, Jürg!We are glad to hear your stay was up to your expectations and we'd love to hear your feedback to improve your next experience at Zara Tower.
10/10 – Uitstekend
Ying kit
Reisde met een groep
20 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ying kit
3 nachten verbleven in februari 2024
Reactie van Zara Tower Management op 1 mrt 2024
Thank you for staying at Zara Tower and leaving a 10/10 review.We look forward to welcoming you back Ying kit!
10/10 – Uitstekend
JOLIN
20 feb 2024
JOLIN
3 nachten verbleven in februari 2024
Reactie van Manager op 22 mrt 2024
We are so pleased you had such a great experience. The team look forward to welcoming you again.
10/10 – Uitstekend
Chris
Zakenreiziger
20 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Efficient and friendly staff and great rooms.
Chris
2 nachten verbleven in februari 2024
Reactie van Zara Tower Management op 1 mrt 2024
We really appreciate your review and we look forward to welcoming you back.Thank you, Chris!
10/10 – Uitstekend
Benjamin
Zakenreiziger
17 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Benjamin
3 nachten verbleven in februari 2024
Reactie van Zara Tower Management op 1 mrt 2024
Thank you for staying at Zara Tower and giving us 10/10.We look forward to welcoming you back!
10/10 – Uitstekend
Monika, Vancouver
8 feb 2024
Monika
7 nachten verbleven in februari 2024
Reactie van Manager op 14 feb 2024
Thank you for the review! We look forward to welcoming you again.
10/10 – Uitstekend
junhyeok
31 jan 2024
junhyeok
8 nachten verbleven in januari 2024
Reactie van Manager op 1 feb 2024
Thank you for the review. We love that you enjoyed your stay. We look forward to welcoming you again.
4/10 – Matig
Jamie, Seattle
23 jan 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
After my stay I received an email that the cleaning staff found the sink stained, the cleaning staff had not been in for 4 days, why wait til I had left to address this. I only cleaned my face, teeth and rinsed fruit in the sink, how could I have stained the sink. Zara Tower Hotel has a $500.00 deposit. Something fishy from this hotel.
Jamie
23 nachten verbleven in december 2023
10/10 – Uitstekend
Richard
Zakenreiziger
14 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was terrific and the staff were courteous and friendly. It was very comfortable.
Richard
5 nachten verbleven in januari 2024
Reactie van Manager op 30 jan 2024
Thank you Richard for sharing your review. The team are so pleased to hear you appreciated their efforts.We look forward to welcoming you again.
10/10 – Uitstekend
Kimberley
13 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kimberley
2 nachten verbleven in januari 2024
Reactie van Manager op 16 jan 2024
Thank you for your 5 star review! We look forward to welcoming you again.
10/10 – Uitstekend
Richard
Zakenreiziger
9 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
very comfortable and nice
Richard
7 nachten verbleven in januari 2024
Reactie van Zara Tower Management op 13 jan 2024
Thank you for your review, Richard!We hope to provide you with other comfortable and memorable stays here at Zara Tower.
10/10 – Uitstekend
Robert
8 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect room/suite for a weekend in the city
Robert
2 nachten verbleven in november 2023
Reactie van Zara Tower Management op 13 jan 2024
Thank you, Robert!We are glad to hear you found the suite perfect for your weekend in Sydney and we look forward to welcoming you again in the future.
8/10 – Goed
helen
4 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
helen
2 nachten verbleven in januari 2024
Reactie van Zara Tower Management op 13 jan 2024
Thank you, Helen.Don't hesitate to contact us for any feedback on how to make your next stay 5/5!
10/10 – Uitstekend
Dennis
2 jan 2024
Dennis
10 nachten verbleven in december 2023
Reactie van Zara Tower Management op 13 jan 2024
Thank you for giving us the highest rating, Dennis!We look forward to welcoming you back.
10/10 – Uitstekend
David
Reisde met familie
29 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic Property, Large Spaces, Great Staff
This was a fantastic stay! As a family of 5, we had plenty of room with two bedrooms and two baths. The living area was large and comfortable for all of us. The kitchen was well stocked - I especially appreciated the Nespresso coffee machine with included pods! The location is great with only a 10 minute walk to the Central train station and 15 minutes to Darling Harbour. The staff is very helpful and accommodating. If I'm ever in Sydney again, this will be my first go-to hotel.
David
2 nachten verbleven in december 2023
Reactie van Manager op 3 jan 2024
Wow wow wow! Thank you David and family for sharing your outstanding and thorough review. The team aim to go above and beyond, so it's incredible to hear when it is appreciated.We hope you can visit Sydney and us again in the not too distant future.
10/10 – Uitstekend
Sharon
Reisde met familie
29 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Zara Tower Hotel was very nice! The staff was always helpful and friendly. The reason for the 4 star rating for cleanliness and condition was because the floors were a little dusty in areas and the drain in the bathroom shower and sink were slow draining. But other than that, everything was great! Zara Hotel was a really nice place to stay and the staff was excellent!
Sharon
9 nachten verbleven in december 2023
Reactie van Manager op 3 jan 2024
Thank you Sharon for sharing your experience. We take on board all feedback from our valued guests, and use it to improve.We hope you will chose to stay with us again.
8/10 – Goed
Madeleine
26 dec 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Madeleine
4 nachten verbleven in december 2023
Reactie van Manager op 3 jan 2024
Thank you for your review Madeleine. We would love the opportunity to go from a 4 to 5 star experience.
10/10 – Uitstekend
Zachary
24 dec 2023
Zachary
4 nachten verbleven in december 2023
Reactie van Manager op 3 jan 2024
Thank you for sharing. We look forward to welcoming you on your next visit.
10/10 – Uitstekend
David, Short Hills
23 dec 2023
David
5 nachten verbleven in december 2023
Reactie van Zara Tower Management op 13 jan 2024
Thank you for giving us the best score, David.We look forward to welcoming you back.
10/10 – Uitstekend
Homin
20 dec 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Homin
5 nachten verbleven in december 2023
Reactie van Manager op 3 jan 2024
We appreciate you sharing your experience. We look forward to welcoming you again.
10/10 – Uitstekend
Atlanta
20 dec 2023
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Atlanta
2 nachten verbleven in december 2023
Reactie van Manager op 3 jan 2024
Thank you for sharing your experience Atlanta. We hope we can welcome you again in the near future.
10/10 – Uitstekend
Felix
17 dec 2023
Felix
3 nachten verbleven in december 2023
Reactie van Manager op 3 jan 2024
Thank you Felix!
8/10 – Goed
Kimberley
Reisde met partner
16 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved staying here, close to everything we wanted to see and do. Staff were friendly and loved the little details in the room, t2 tea and Nespresso pods ect. Bed was comfortable and shower pressure was great, thank you Zara for a great stay. We will stay again!
Kimberley
2 nachten verbleven in december 2023
Reactie van Manager op 3 jan 2024
Thank you for your review Kimberley. We love hearing that you loved the little details we provide, the location and the staff! All in all this is the experience we aim to provide all our valued guests. We look forward to your next stay.
10/10 – Uitstekend
Idermunkh
9 dec 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good
Idermunkh
2 nachten verbleven in december 2023
Reactie van Manager op 3 jan 2024
Thank you for the review. We love that you chose to stay with us, and we look forward to welcoming you again.
10/10 – Uitstekend
Vicki
8 dec 2023
Vicki
2 nachten verbleven in december 2023
Reactie van Manager op 3 jan 2024
We appreciate you sharing your 10/10 stay. We look forward to welcoming you again.
10/10 – Uitstekend
Mike
Zakenreiziger
8 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic rooms - apartment size. Ver stylish
Mike
2 nachten verbleven in december 2023
Reactie van Manager op 3 jan 2024
Thank you Mike for sharing your review! We are thrilled to hear that you loved the rooms and style. We hope you will chose to stay with us again.
10/10 – Uitstekend
YUEN TING JULIE
Reisde met partner
5 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is convenient and service is excellent. The staff is very helpful too.
Only a minor suggestion is to arrange a bigger trash bin in the toilet so that it is much easily to throw the rubbish into the bin and no need to strp on the stepper. I have hit my head by the corner of the mirror while throwing the rubbish bin with one of my foot controling the stepper.
YUEN TING JULIE
9 nachten verbleven in november 2023
Reactie van Manager op 3 jan 2024
Thank you for sharing your experience. We appreciate your feedback, and will see how we can resolve your issue for future guests. We look forward to welcoming you again!
10/10 – Uitstekend
Markus
29 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Jederzeit wieder😉
Markus
4 nachten verbleven in november 2023
Reactie van Manager op 3 jan 2024
Thank you for the review Markus. We look forward to your next visit for another great stay.
10/10 – Uitstekend
Daljit
26 nov 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed in the Sky Room for the last two nights of our two week stay in Australia and it was by far our favourite accommodation. The room was exactly as pictured— modern, cozy, and clean. Staff were kind and attentive. Would highly recommend staying here :)
Daljit
2 nachten verbleven in november 2023
Reactie van Manager op 3 jan 2024
We love hearing that you enjoyed your stay in one of our Sky Rooms! The team all hope that we can have the pleasure of welcoming you again.
10/10 – Uitstekend
Alain
Reisde met partner
25 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a lovely 2-night stay, the staff were very friendly and the location was very convenient.
Alain
2 nachten verbleven in november 2023
Reactie van Manager op 3 jan 2024
We appreciate your review Alain. We love hearing what you enjoyed about your stay, and we look forward to welcoming you again.
10/10 – Uitstekend
Markus
25 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Das Zara Hotel ist perfekt und sie haben ausgesprochen freundliches und hilfsbereites Personal. Das war mein zweiter Aufenthalt hier und ich würde es jederzeit wieder nehmen.
Vielen lieben Dank an das tolle Team.
Markus
7 nachten verbleven in november 2023
Reactie van Manager op 3 jan 2024
Many thanks to you Markus. The team are thrilled that you chose to visit us more than once, and we can't wait to welcome you again.
8/10 – Goed
Felix
Reisde met een groep
24 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location. Good friendly staff.
Felix
5 nachten verbleven in november 2023
Reactie van Manager op 3 jan 2024
Thanks for the review Felix. We hope you will chose to stay again.
10/10 – Uitstekend
Metro, Brisbane Markets
20 nov 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Metro
3 nachten verbleven in november 2023
Reactie van Manager op 3 jan 2024
It was our pleasure to host you Metro. We look forward to welcoming you again.
8/10 – Goed
Richard
19 nov 2023
Richard
2 nachten verbleven in november 2023
Reactie van Manager op 3 jan 2024
Thank you for your review Richard, we would love to know how we could improve for your next visit.
2/10 – Ontzettend slecht
Lorraine, Tonbridge
18 nov 2023
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Booked a month long stay based on property description which stated laundry facilities. On arrival I was told there was no in room laundry and they thought they should flag that to me given the length of my stay. Unfortunately they told me after the 48 hour cancellation policy had passed.
Apparently laundry is only available in certain rooms and for others it was taken offsite for a surcharge and returned at a later date. There is no mention of this anywhere. I had specific reasons for needing in room laundry and given length of stay this was unacceptable so I had to move hotels after the first night (I arrived too late in the evening to sort it for that night).
I was charged for the full month as it was in the T&Cs that you are liable for the entire stay if you don’t give 48 hours notice for cancelling, despite the description being inaccurate, me not knowing that until I arrived, the staff agreeing it was misleading and also despite the fact they had plenty of time to get the room booked out to someone else over that period.
There was also a very odd swing in the room, randomly hanging from the ceiling next to the bed that resembled a sex swing which I thought was pretty inappropriate but I guess may appeal to some!
The property are refusing to reimburse for the nights I did not stay (I said I would pay the 2 extra nights to cover cancellation policy) so I’m now having to commence legal action to get the money back.
I would suggest booking anywhere else.
Lorraine
27 nachten verbleven in oktober 2023
10/10 – Uitstekend
Markus
18 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Markus
14 nachten verbleven in november 2023
Reactie van Manager op 3 jan 2024
Thank you for a 10/10 review. We look forward to welcoming you again.
8/10 – Goed
Geverifieerde reiziger
Zakenreiziger
16 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Returned many times.
Great hotel in a perfect location. Close to everything but not stuck in the busy CBD.
Geverifieerde reiziger
2 nachten verbleven in november 2023
Reactie van Manager op 17 nov 2023
Thank you for choosing to stay at Zara Tower Hotel for your Sydney visits.We love hearing that you enjoy our location. It would be great to know how we do even better on your stay.
10/10 – Uitstekend
tore
Reisde met familie
15 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our first stay at Zara Towers. We simply loved it. Serviceminded staff, luxurious apartment & well equipped kitchen!
tore
3 nachten verbleven in november 2023
Reactie van Zara Tower Management op 16 nov 2023
Thank you for your kind words! We're delighted to hear that you enjoyed your stay at Zara Tower. We hope to welcome you back soon!